FprEN 16072

Intelligent transport systems - ESafety - Pan-European eCall operating requirements

The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident.
This European Standard specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services may also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this European Standard.
The communications protocols and methods for the transmission of the eCall message are not specified in this European Standard.
This European Standard specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this European Standard, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722.
This European Standard does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).

Intelligente Verkehrssysteme - eSicherheit - Betriebsanforderungen für den gesamteuropäischen eCall

Systèmes de transport intelligents - eSafety - Exigences opérationnelles du service eCall paneuropéen

Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega elektronskega klica v sili

General Information

• Status: Not Published
• ICS: 03.220.20 - Road transport
• ICS: 13.200 - Accident and disaster control
• ICS: 35.240.60 - IT applications in transport
• Technical Committee: CEN/TC 278 - Road transport and traffic telematics
• Drafting Committee: CEN/TC 278/WG 15 - eSafety
• Directive: 2010/40/EU - Directive 2010/40/EU of the European Parliament and of the Council of 7 July 2010 on the framework for the deployment of Intelligent Transport Systems in the field of road transport and for interfaces with other modes of transport Text with EEA relevance
• Mandate: M/546 - [C(2016)808 Urban ITS (Intelligent Transport Systems in the field of road transport and for interfaces with other modes of transport)
• Ref Project: kSIST FprEN 16072:2022 - Intelligent transport systems - ESafety - Pan-European eCall operating requirements

RELATIONS

• Revised: EN 16072:2015 - Intelligent transport systems - ESafety - Pan-European eCall operating requirements
• Effective Date: 11-May-2020

Standards Content (sample)

SLOVENSKI STANDARD
oSIST prEN 16072:2021
01-januar-2021

Inteligentni transportni sistemi - e-Varnost - Zahteve za delovanje vseevropskega

elektronskega klica v sili

Intelligent transport systems - ESafety - Pan-European eCall operating requirements

Intelligente Verkehrssysteme - eSicherheit - Betriebsanforderungen für den
gesamteuropäischen eCall

Systèmes de transport intelligents - eSafety - Exigences opérationnelles du service eCall

paneuropéen
Ta slovenski standard je istoveten z: prEN 16072
ICS:
03.220.20 Cestni transport Road transport
13.200 Preprečevanje nesreč in Accident and disaster control
katastrof
35.240.60 Uporabniške rešitve IT v IT applications in transport
prometu
oSIST prEN 16072:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN 16072:2021
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oSIST prEN 16072:2021
DRAFT
EUROPEAN STANDARD
prEN 16072
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2020
ICS 03.220.20; 13.200 Will supersede EN 16072:2015
English Version
Intelligent transport systems - ESafety - Pan-European
eCall operating requirements

Systèmes de transport intelligents - eSafety - Exigences Intelligente Verkehrssysteme - eSicherheit -

opérationnelles du service eCall paneuropéen Betriebsanforderungen für den gesamteuropäischen

eCall

This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee

CEN/TC 278.

If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations

which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other

language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC

Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 16072:2020 E

worldwide for CEN national Members.
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Contents Page

European foreword ...................................................................................................................................................... 4

Introduction .................................................................................................................................................................... 5

1 Scope .................................................................................................................................................................... 7

2 Normative references .................................................................................................................................... 7

3 Terms and definitions ................................................................................................................................... 8

4 Symbols and abbreviations ....................................................................................................................... 12

5 Conformance ................................................................................................................................................... 13

6 High level functional requirements ....................................................................................................... 13

6.1 General high level functional requirements ....................................................................................... 13

6.1.1 General .............................................................................................................................................................. 13

6.1.2 Linguistic aspects .......................................................................................................................................... 14

6.1.3 High level In-vehicle system requirements ......................................................................................... 14

6.1.4 eCall architecture .......................................................................................................................................... 14

6.1.5 eCall operation sequence ........................................................................................................................... 14

6.2 eCall service chain ........................................................................................................................................ 15

6.2.1 General .............................................................................................................................................................. 15

6.2.2 Actors in eCall service provision ............................................................................................................. 15

6.2.3 Privacy aspects .............................................................................................................................................. 15

6.2.4 Use of location and heading at PSAP ...................................................................................................... 16

7 Operational requirements ......................................................................................................................... 16

7.1 General .............................................................................................................................................................. 16

7.2 Liability ............................................................................................................................................................. 17

7.3 Routing of an eCall ........................................................................................................................................ 17

7.3.1 General .............................................................................................................................................................. 17

7.3.2 eCall 'flag' ......................................................................................................................................................... 17

7.3.3 eCall routing to PSAP ................................................................................................................................... 18

7.4 Prioritization of an eCall ............................................................................................................................ 18

7.5 Post-crash performance of in-vehicle equipment ............................................................................. 18

7.6 Location and direction ................................................................................................................................ 18

7.6.1 Location data .................................................................................................................................................. 18

7.6.2 Data concerning direction and location ............................................................................................... 19

7.7 Minimum Set of Data (MSD) ...................................................................................................................... 19

7.7.1 Data within the MSD ..................................................................................................................................... 19

7.7.2 Optional additional data ............................................................................................................................ 20

7.8 Modes of operation for automatic triggered eCall ............................................................................ 20

7.9 In-vehicle ‘Human Machine Interface’ (HMI) aspects ...................................................................... 20

7.9.1 General .............................................................................................................................................................. 20

7.9.2 HMI aspects in the case of automatic triggering ................................................................................ 21

7.9.3 HMI aspects in the case of a manual triggering .................................................................................. 21

7.9.4 Alerting of initiated eCall (automatically or manually triggered) .............................................. 21

7.10 Triggering ........................................................................................................................................................ 21

7.10.1 Automatic eCall triggering strategy ....................................................................................................... 21

7.10.2 Manual eCall triggering strategy ............................................................................................................. 22

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7.10.3 Manual termination of eCall by vehicle occupants before trigger confirmation ................... 22

7.11 Termination of an in progress eCall ...................................................................................................... 22

7.12 Requirements to physical layer ............................................................................................................... 22

7.12.1 Transport protocol ....................................................................................................................................... 22

7.12.2 Performance requirements- time required to transmit data ....................................................... 22

7.12.3 End-to-end performance criteria ............................................................................................................ 22

7.12.4 Performance criteria – Wireless network ........................................................................................... 23

7.12.5 Performance criteria – PSAP .................................................................................................................... 23

7.13 Establish voice channel .............................................................................................................................. 23

7.13.1 General ............................................................................................................................................................. 23

7.13.2 Service area issues ....................................................................................................................................... 23

7.13.3 Roaming requirements for service ........................................................................................................ 24

7.14 Acknowledgement of eCall ........................................................................................................................ 24

7.15 Continuing availability ............................................................................................................................... 24

7.16 PSAP response ............................................................................................................................................... 24

7.17 eCall termination .......................................................................................................................................... 24

7.17.1 General ............................................................................................................................................................. 24

7.17.2 IVS redial .......................................................................................................................................................... 24

7.17.3 PSAP call-back ................................................................................................................................................ 24

7.17.4 Record transaction ....................................................................................................................................... 25

8 Defences against attack .............................................................................................................................. 25

8.1 Call line security ............................................................................................................................................ 25

8.2 Hoax calls ......................................................................................................................................................... 25

8.3 False generation of eCalls .......................................................................................................................... 26

8.4 End of life management .............................................................................................................................. 26

8.5 Denial of service attack .............................................................................................................................. 26

8.6 Malicious attack on PSAP ........................................................................................................................... 26

9 Different and additional requirements for specific UNECE vehicle categories ...................... 27

10 Test and conformance requirements .................................................................................................... 27

10.1 General ............................................................................................................................................................. 27

10.2 In-vehicle equipment conformance ....................................................................................................... 27

10.3 Network conformance ................................................................................................................................ 27

10.4 PSAP conformance ....................................................................................................................................... 27

10.5 Interoperability conformance ................................................................................................................. 28

11 Marking, labelling and packaging ........................................................................................................... 28

Bibliography ................................................................................................................................................................. 29

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European foreword

This document (prEN 16072:2020) has been prepared by Technical Committee CEN/TC 278 “Intelligent

transport systems”, the secretariat of which is held by NEN.
This document is currently submitted to the CEN Enquiry.
This document will supersede EN 16072:2015.
The following revisions have been introduced:
— Subclause 7.10.1 has been adapted to better cover electrical vehicles;
— Subclause 7.17.3 has been adapted to comply with regulations;
— Subclause 11.3 has been changed to avoid conflicting requirements ;

— Removed references to the type of (mobile) networks (e.g. circuit switched (GSM and UMTS) or

packet switched (aka IMS eCall) where it caused text to be less readable or duplicated;

— Added clarification or reworded text to improve readability.
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Introduction

The scale of death and injury on roads in Europe needs to be fully comprehended to understand the need

for 'Emergency Call' (eCall). In 2008 there were 38 900 fatalities in EU-27. The figure for 2009 is around

34 500 fatalities. The trend 2001 to 2008 is around 5 % reduction annually. Road accident injuries are in

the region of 1,7 million (2008). Roads remain unsafe and further efforts are needed. The pan-European

in-vehicle emergency call, eCall, is estimated to have the potential to save up to 2 500 fatalities annually

in EU-28 when fully deployed and furthermore to reduce the severity of injuries, to bring significant

savings to the society in and to reduce human suffering.

Emergency calls made from vehicles or mobile telephones using wireless technologies can assist with the

objectives of significantly reducing road deaths and injuries, but drivers often have poor (imprecise)

location- awareness, especially on interurban roads or abroad. Additionally, in many situations, the car

occupants may not be in a position to call using a normal mobile phone.

The situation is worse for those travelling abroad: A high (and increasing) number of vehicles travelling

outside their home country is thus also contributing to the need for automated emergency call system in

vehicles. In EU there are over 100 million trips to another EU country per year (EU-15). 65 % people feel

less protected while abroad and most do not know which number to call in an emergency (in some

countries over 60 %). Language problems are pertinent and may render proper communication difficult.

Yet, in the most crucial cases, the victim(s) may not be able to call because they have been

injured/trapped, do not know the local number to call and in many cases, particularly in rural situations

and late at night, there may be no witnesses, who happen to have a mobile phone and a sense of

community.

eCall, in the context of 'Road Traffic and Transport Telematics' (otherwise known as 'Intelligent

Transport Systems' or 'ITS'), can be described as an 'automatic or user instigated system to provide

notification to Public Safety Answering Points (PSAP), by means of wireless communications, that a

vehicle has crashed, and to provide coordinates, a defined Minimum Set of Data, and where possible a

voice link to the PSAP'.

The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate

the notification of a traffic accident, wherever in the European Union and associated countries, with the

same technical standards and the same quality of services objectives of other emergency (TS12) services.

Definition of the Minimum Set of Data, the communications media and means of transferring the data are

not specified in this European Standard.

This European Standard specifies the generic operational requirements for the provision of an eCall

service. The practical provision and operation of eCall service and equipment is dependent on the

communications medium being available throughout the lifetime of equipment installed in vehicles.

NOTE The term PSAP, which is most widely used in the eCall documentation, European Commission

documents etc., equates to the term emergency call response centre.

The European Committee for Standardization (CEN) draws attention to the fact that it is claimed that

compliance with this European Standard may involve the use of patents concerning eCall given in this

European Standard.

The patents held may refer to the implementation of eCall in general using the network access device

referenced (but not defined) in this European Standard, but do not specifically directly refer to any of the

application specification clauses defined herein.

CEN takes no position concerning the evidence, validity and scope of these patent rights.

The holder of these patent rights has ensured to CEN that he/she is willing to negotiate licenses under

reasonable and non-discriminatory terms and conditions with applicants throughout the world. In this

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respect, the statement of the holders of these patent rights are registered with CEN. Information may be

obtained from:
Mr. Thomas R. Rouse
VP QTL Patent Counsel QUALCOMM Incorporated
5775 Morehouse Drive
San Diego, California 92121
Phone: [phone]
Fax: [phone]
Email: [e-mail]
URL: www.qualcomm.com
Mr. Thomas W. Davis Jr. General Council AIRBIQUITY Incorporated
1011 Western Avenue, Suite 600
Seattle, Washington 98104
USA
Phone: [phone]
Fax: [phone]
Toll-Free:+1.888.334.7741
Email: [e-mail]
URL: www.airbiquity.com

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights other than those identified above. CEN shall not be held responsible for identifying any or

all such patent rights.
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1 Scope

The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate

the notification of a traffic accident, wherever in Europe, with the same technical standards and the same

quality of services objectives by using 'Public Land Mobile Networks'(PLMN) (such as GSM and UMTS),

which supports the European pre-assigned emergency destination address (see normative references)

and to provide a means of manually triggering the notification of an incident.

This document specifies the general operating requirements and intrinsic procedures for in-vehicle

emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public

Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session

and to establish a voice channel between the in-vehicle equipment and the PSAP.

Private third party in-vehicle emergency supporting services may also provide a similar eCall function by

other means. The provision of such services are defined in EN 16102, and are outside the scope of this

document.

The communications protocols and methods for the transmission of the eCall message are not specified

in this document.

This document specifies the operating requirements for an eCall service. An important part of the eCall

service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this

document, but the form and data content of the MSD is not defined herein. A common European MSD is

determined in EN 15722.

This document does not specify whether eCall is provided using embedded equipment or other means

(for example in the case of aftermarket equipment).
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 15722:2020, Intelligent transport systems — eSafety — eCall minimum set of data (MSD)

EN 16062:2020, Intelligent transport systems — eSafety — eCall high level application requirements

(HLAP)

EN 16454:2015, Intelligent transport systems - ESafety - ECall end to end conformance testing

CEN/TS 17184:2018, Intelligent transport systems - eSafety - eCall High level application Protocols (HLAP)

using IMS packet switched networks

CEN/TS 17240:2018, Intelligent transport systems. ESafety. ECall end to end conformance testing for IMS

packet switched based systems

EN ISO 24978:2009, Intelligent transport systems - ITS Safety and emergency messages using any available

wireless media - Data registry procedures (ISO 24978:2009)
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3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

• IEC Electropedia: available at http://www.electropedia.org/
• ISO Online browsing platform: available at https://www.iso.org/obp
3.1
112
single European emergency call number supporting Teleservice 12
3.2
E112

emergency communications service using the single European emergency call number, 112, which is

enhanced with location information of the calling user
3.3
association
data concept; structural relationship
3.4
cellular network

wireless communications network consisting of multiple adjacent access points (cells) with the capability

of homogeneous transfer of a communications session instance to an adjacent cell without significant

interruption to the session
3.5
data

representations of static or dynamic objects in a formalized manner suitable for communication,

interpretation, or processing by humans or by machines
3.6
data concept

any of a group of data structures (i.e., object class, property, value domain, data elements, message,

interface dialogue, association) referring to abstractions or things in the natural world that can be

identified with explicit boundaries and meaning and whose properties and behaviour all follow the same

rules
3.7
data element

single unit of information of interest (such as a fact, proposition, observation, etc.) about some (entity)

class of interest (e.g. a person, place, process, property, concept, association, state, event) considered to

be indivisible in a particular context
3.8
eCall

emergency call generated either automatically via activation of in-vehicle sensors or manually by the

vehicle occupants; when activated it provides notification and relevant location information to the most

appropriate Public Safety Answering Point, by means of mobile wireless communications networks, carries

a defined standardized Minimum Set of Data notifying that there has been an incident that requires

response from the emergency services, and establishes an audio channel between the occupants of the

vehicle and the most appropriate Public Safety Answering Point
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3.9
eCall generator

occupant of a vehicle or equipment within a vehicle that has cause to trigger an eCall transaction by

automatic or manual means
3.10
eCall identifier

one of two information element bits (flags) included in the emergency call set-up message that may be

used by the mobile network to filter and route automatically and manually initiated eCalls to a designated

PSAP
3.11
eCall in-vehicle system

in-vehicle equipment together with the means to trigger, manage and effect the eCall transaction

3.12
eCall service

capability of in-vehicle equipment to be an eCall generator, triggering of an eCall transaction, intent of a

PSAP to be an eCall responder and provision of that response
3.13
eCall transaction

establishment of a mobile wireless communications session across a public wireless communications

network and the transmission of a Minimum Set of Data from a vehicle to a Public Safety Answering Point

and the establishment of a voice channel between the vehicle and the PSAP
3.14
eCall trigger

signal emanating from within the vehicle to the eCall in-vehicle equipment which requests to start an eCall

transaction
3.15
emergency call response centre

Term used in ITS Implementation Directive to mean ‘Public Safety Answering Point’ (PSAP)

3.16
geographic information service/system (GIS)

system or service that provides spatial data, management, retrieval, analysis, and visualization functions

designed to capture, store, manipulate, analyse, manage, and present all types of geographical data

3.17
identifier

any label, symbol or token that names or identifies an entity or a collection of data or the means of

designating or referring to a specific instance of a data concept
3.18
engine control activated

vehicle status where vehicle functions are available following first action taken by a driver to make the

vehicle operate

Note 1 to entry: This is typically initiated by pressing the start/stop button, the turning of a key in an ignition

sequence or other methods of vehicle activation as specified by vehicle manufacturer.

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3.19
engine control deactivated

vehicle status where vehicle functions and related systems are shut down following action taken

by the driver

Note 1 to entry This action is typically initiated by pressing the start/stop button, turning the ignition key

to an ‘off’ position, or other method of deactivation as specified by the vehicle manufacturer. Related

systems may take a few seconds to shut down before ‘ignition –off’ is achieved
3.20
in-vehicle equipment
within the context of this Europ
...