EN 14534:2003+A1:2007

Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

This European Standard specifies methods for measuring the end-to-end transit time of the domestic and cross-border, priority and non-priority, bulk mail, collected, processed and distributed by postal service operators. It considers methods using a representative end-to-end sample of addressed bulk mail. End-to-end is defined as from the point mail is placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators.
For the purpose of this European Standard, bulk mail can include all types of addressed bulk mail: letter mail, direct mail, magazines, and newspapers, unless otherwise indicated.
The overall quality of service result should be expressed as the percentage of mail delivered within J + n days end-to-end according to the EC postal directive or the percentage of mail delivered by, on or between expected dates. The measurement should be in whole days and not be restricted by reference to a specific time of day for delivery.
This quality of service indicator does not measure the postal operator’s overall performance in a way which provides direct comparison of postal service operators, and does not include other service performance indicators than those related to transit time. In particular this European Standard does not measure whether the timing of collections meets customers’ requirements.
The European Standard can be used to assess the performance of postal operators for specific products or services at a national level or for an individual or a group of customers.
The European Standard should not be used to assess the overall performance of a group of products or services which have other service specifications in terms of transit time expectation.
It specifies a set of requirements for the design of a quality of service measurement system for bulk mail, involving the selection and distribution of test mail sent and received by selected pan

Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung 'end-to-end' für Massensendungen

Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour courrier en nombre

La présente Norme européenne spécifie les méthodes pour mesurer le délai d’acheminement bout en bout du courrier en nombre, prioritaire ou non, national et transfrontière, collecté, traité et distribué par des opérateurs postaux. Elle s’appuie sur des méthodes utilisant un échantillon de bout en bout représentatif du courrier en nombre adressé. Le bout en bout est défini comme démarrant au point où le courrier est introduit dans le système de collecte/prise en charge, sous la responsabilité des opérateurs postaux, jusqu’au point de distribution finale sous la responsabilité des opérateurs postaux.
Pour les besoins de la présente Norme européenne, le courrier en nombre peut inclure tous les types de courrier adressé en nombre : lettres, courrier direct, magazines et journaux, sauf indication contraire.
Il convient d’exprimer le résultat global de la qualité de service en pourcentage de courrier distribué en J + n jours, de bout en bout, conformément à la directive postale européenne, ou en pourcentage de courrier distribué aux, ou entre les, dates prévues. Il est recommandé que les mesures se fassent sur des journées entières et ne se limitent pas à une référence à une heure spécifique du jour de distribution.
Cet indicateur de qualité de service ne mesure pas les performances globales de l’opérateur postal, d'une manière qui permette une comparaison directe entre les opérateurs du service postal, et il n’inclut pas d’indicateurs de performance de service autres que ceux relatifs au délai d’acheminement. La présente Norme européenne en particulier ne mesure pas si l’heure de dépôt satisfait aux exigences des clients.
La présente Norme européenne peut être utilisée pour évaluer la performance des opérateurs postaux pour des produits ou des services spécifiques à l’échelon national ou pour un client individuel ou un groupe de clients.

Poštne storitve - Kakovost storitev - Merjenje časa prenosa od sprejema do vročitve za masovno pošto

General Information

• Status: Withdrawn
• Publication Date: 27-Mar-2007
• Withdrawal Date: 10-May-2016
• ICS: 03.240 - Postal services
• Technical Committee: CEN/TC 331 - Postal services
• Drafting Committee: CEN/TC 331/WG 1 - Quality of service
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Completion Date: 11-May-2016
• Directive: 2002/39/EC - Directive 2002/39/EC of the European Parliament and of the Council of 10 June 2002 amending Directive 97/67/EC with regard to the further opening to competition of Community postal services
• Directive: 97/67/EC - Directive 97/67/EC of the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service
• Mandate: M/312 - Standardization mandate addressed to the CEN in the field of the postal services and equipment
• Ref Project: SIST EN 14534:2004+A1:2007 - Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

Relations

• Merged From: EN 14534:2003 - Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
• Effective Date: 18-Jan-2023
• Merged From: EN 14534:2003/prA1 - Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
• Effective Date: 22-Dec-2008
• Replaced By: EN 14534:2016 - Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
• Effective Date: 18-May-2016

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mailServices postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour courrier en nombrePostalische Dienstleistungen - Dienstqualität - Laufzeitmessung 'end-to-end' für MassensendungenTa slovenski standard je istoveten z:EN 14534:2003+A1:2007SIST EN 14534:2004+A1:2007en03.240Poštne storitvePostal servicesICS:SLOVENSKI
STANDARDSIST EN 14534:2004+A1:200701-maj-2007







EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 14534:2003+A1
March 2007 ICS 03.240 SupersedesEN 14534:2003English Version
Postal services - Quality of service -Measurement of the transit time of end-to-end services for bulk mail
Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour courrier en nombre
Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung 'end-to-end' für Massensendungen This European Standard was approved by CEN on 23 May 2003 and includes Amendment 1 approved by CEN on 4 February 2007.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36
B-1050 Brussels © 2007 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 14534:2003+A1:2007: E



EN 14534:2003+A1:2007 (E) 2 Contents Foreword.3 Introduction.4 1 Scope.5 2 Normative references.6 3 Terms and definitions.7 4 Performance indicators.14 4.1 General.14 4.2 Calculation and presentation of on-time performance.14 5 Methodology.16 5.1 Representative test mail methodology.16 5.2 Creation of test mail.16 5.3 Establishing the date of deposit.17 5.4 Sample design.18 5.5 Real mail studies.18 5.6 Geographical stratification.18 5.7 Geographical dis
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