Information technology - Automated infrastructure management (AIM) systems - Requirements, data exchange and applications

This European Standard specifies the requirements and recommendations for the attributes of automated infrastructure management (AIM) systems. This European Standard explains how AIM systems can contribute to operational efficiency and deliver benefits to a) cabling infrastructure and connected device administration, b) facilities and IT management processes and systems, c) other networked management processes and systems (e.g. intelligent building systems), d) business information systems covering asset tracking and asset management together with event notifications and alerts that assist with physical network security. This European Standard specifies a framework of requirements and recommendations for data exchange with other systems.

Informationstechnik - Systeme für automatisiertes Infrastruktur-Management (AIM) - Anforderungen, Schnittstellen und Anwendungen

Technologie de l'information - Systèmes de gestion d'infrastructure automatisée (AIM, Automated infrastructure management) - Exigences, échange de données et applications

Informacijska tehnologija - Avtomatizirani sistemi upravljanja infrastrukture (AIM) - Zahteve, izmenjava podatkov in uporaba

Ta evropski standard določa zahteve in priporočila za lastnosti avtomatiziranih sistemov upravljanja infrastrukture (AIM).
Ta evropski standard pojasnjuje, kako lahko avtomatizirani sistemi upravljanja infrastrukture pripomorejo k učinkovitosti delovanja in so lahko koristni za:
a) upravljanje kabelske infrastrukture in povezanih naprav,
b) naprave ter postopke in sisteme za upravljanje informacijske tehnologije,
c) druge omrežne upravljalne postopke in sisteme (npr. pametni stavbni sistemi),
d) poslovne informacijske sisteme, ki zajemajo sledenje in upravljanje sredstev, vključno z obveščanjem o dogodkih ter opozorili, ki pripomorejo k varnosti fizičnega omrežja.
Ta evropski standard določa okvir zahtev in priporočil za izmenjavo podatkov z drugimi sistemi.

General Information

Status
Published
Publication Date
22-Dec-2016
Current Stage
6060 - Document made available
Due Date
23-Dec-2016
Completion Date
23-Dec-2016

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SLOVENSKI STANDARD
SIST EN 50667:2017
01-februar-2017

Informacijska tehnologija - Avtomatizirani sistemi upravljanja infrastrukture (AIM) -

Zahteve, izmenjava podatkov in uporaba
Information technology - Automated infrastructure management (AIM) systems -
Requirements, data exchange and applications

Informationstechnik - Systeme für automatisiertes Infrastrukturmanagement (AIM) -

Anforderungen, Schnittstellen und Anwendungen

Technologies de l'information - Systèmes de gestion d'infrastructure automatisée (AIM,

Automated infrastructure management) - Exigences, interfaces et applications
Ta slovenski standard je istoveten z: EN 50667:2016
ICS:
35.110 Omreževanje Networking
SIST EN 50667:2017 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 50667:2017
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SIST EN 50667:2017
EUROPEAN STANDARD EN 50667
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2016
ICS 35.110; 35.240.99
English Version
Information technology - Automated infrastructure management
(AIM) systems - Requirements, data exchange and applications

Technologies de l'information - Systèmes de gestion Informationstechnik - Systeme für automatisiertes

d'infrastructure automatisée (AIM, Automated infrastructure Infrastrukturmanagement (AIM) - Anforderungen,

management) - Exigences, interfaces et applications Schnittstellen und Anwendungen

This European Standard was approved by CENELEC on 2016-10-24. CENELEC members are bound to comply with the CEN/CENELEC

Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC

Management Centre or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the

same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,

Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,

Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and the United Kingdom.
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels

© 2016 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.

Ref. No. EN 50667:2016 E
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Contents Page

European foreword .................................................................................................................................4

Introduction .............................................................................................................................................5

1 Scope ...............................................................................................................................................6

2 Normative references .....................................................................................................................6

3 Terms, definitions and abbreviations ..........................................................................................6

3.1 Terms and definitions ....................................................................................................................6

3.2 Abbreviations .................................................................................................................................9

4 Conformance ..................................................................................................................................9

5 Automated infrastructure management (AIM) systems .......................................................... 10

5.1 Functional elements .................................................................................................................... 10

5.2 System requirements .................................................................................................................. 10

5.3 Functional requirements ............................................................................................................ 10

5.3.1 Documentation and maintenance of information within AIM software ................................. 10

5.3.2 Management and usage of information within AIM software ................................................. 11

5.3.3 Integrity of information within AIM software ............................................................................ 12

5.4 Functional recommendations .................................................................................................... 12

6 AIM solutions: business benefits .............................................................................................. 12

6.1 General ......................................................................................................................................... 12

6.2 Intrinsic benefits of stand-alone AIM systems ......................................................................... 12

6.2.1 Accurate documentation ............................................................................................................ 12

6.2.2 Asset management ..................................................................................................................... 13

6.2.3 Capacity management ................................................................................................................ 13

6.2.4 Change management .................................................................................................................. 13

6.2.5 Incident management ................................................................................................................. 14

6.3 Extrinsic benefits of AIM when linked with other business information and network

management systems ................................................................................................................. 14

6.3.1 General ......................................................................................................................................... 14

6.3.2 IT-related systems ....................................................................................................................... 15

6.3.3 Building management systems ................................................................................................. 18

6.3.4 Data centre infrastructure management (DCIM) ...................................................................... 18

6.3.5 Configuration management database (CMDB) applications .................................................. 20

7 AIM solutions: Data exchange framework ................................................................................ 21

7.1 General ......................................................................................................................................... 21

7.2 Data exchange format and protocols ........................................................................................ 21

7.3 Commands ................................................................................................................................... 21

7.4 Common data model definition ................................................................................................. 22

7.4.1 General ......................................................................................................................................... 22

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7.4.2 Element reference ID ................................................................................................................... 22

7.4.3 Element and attribute definitions .............................................................................................. 23

7.4.4 Containment rules and hierarchy .............................................................................................. 29

Annex A (informative) Hierarchy and containment rules ............................................................... 30

Annex B (informative) Field descriptions ........................................................................................ 32

Annex C (normative) Implementation requirements and recommendations ............................... 34

C.1 General ......................................................................................................................................... 34

C.2 Design........................................................................................................................................... 34

C.3 Specification ................................................................................................................................ 34

C.4 Installation ................................................................................................................................... 35

C.5 Operation ..................................................................................................................................... 35

Annex D (informative) Optional lower level data exchange framework ....................................... 36

Bibliography ......................................................................................................................................... 37

Figures

Figure 1 — Example of a helpdesk work flow integrated with an AIM system ............................. 17

Figure 2 — Relationship between AIM systems and CMDB applications ..................................... 20

Figure A.1 — Spaces ........................................................................................................................... 30

Figure A.2 — Telecommunications equipment ................................................................................ 31

Figure A.3 — Work orders .................................................................................................................. 31

Tables

Table 1 — Work order management commands .............................................................................. 21

Table 2 — Asset management ........................................................................................................... 22

Table 3 — Alarms and events ............................................................................................................ 22

Table 4 — Circuit tracing .................................................................................................................... 22

Table 5 — Attribute key ....................................................................................................................... 23

Table 6 — Connectivity ....................................................................................................................... 23

Table 7 — Premises/space ................................................................................................................. 24

Table 8 — Furniture ............................................................................................................................. 24

Table 9 — Telecommunications equipment ..................................................................................... 25

Table 10 — Organizational element ................................................................................................... 27

Table 11 — Work Order ....................................................................................................................... 28

Table 12 — Work Order Task ............................................................................................................. 28

Table 13 — Event ................................................................................................................................. 28

Table 14 — Alarm ................................................................................................................................ 29

Table B.1 — AIM software fields ........................................................................................................ 32

Table D.1 — Port level ......................................................................................................................... 36

Table D.2 — Port level work actions .................................................................................................. 36

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European foreword

This document (EN 50667:2016) has been prepared by CLC/TC 215 “Electrotechnical aspects of

telecommunication equipment”, based upon ISO/IEC 18598:2016 “Information technology – Automated

infrastructure management (AIM) systems – Requirements, data exchange and applications”.

The following dates are fixed:
latest date by which this document has to (dop) [2017-07-24]
be implemented at national level by
publication of an identical national
standard or by endorsement
latest date by which the national standards (dow) [2019-10-24]
conflicting with this
document have to be withdrawn

Attention is drawn to the possibility that some of the elements of this document may be the subject of patent

rights. CENELEC shall not be held responsible for identifying any or all such patent rights.

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Introduction
This European Standard is intended for:
a) premises owners and facility managers;
b) suppliers of AIM solutions;
c) planners of network infrastructures;
d) network operation managers;
e) data centre operation managers;
f) IT process managers;
g) suppliers of management system software;
h) software integrators.

This European Standard is one of a number of documents prepared in support of European Standards and

Technical Reports produced by CLC/TC 215.
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1 Scope

This European Standard specifies the requirements and recommendations for the attributes of automated

infrastructure management (AIM) systems.

This European Standard explains how AIM systems can contribute to operational efficiency and deliver

benefits to:
a) cabling infrastructure and connected device administration;
b) facilities and IT management processes and systems;

c) other networked management processes and systems (e.g. intelligent building systems);

d) business information systems covering asset tracking and asset management together with event

notifications and alerts that assist with physical network security.

This European Standard specifies a framework of requirements and recommendations for data exchange

with other systems.
2 Normative references

The following documents, in whole or in part, are normatively referenced in this document and are

indispensable for its application. For dated references, only the edition cited applies. For undated references,

the latest edition of the referenced document (including any amendments) applies.

Not applicable.
3 Terms, definitions and abbreviations
3.1 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1.1
AIM-enabled port

port which is able to automatically detect the insertion and removal of a cord and process that event as part

of an automated infrastructure management system
3.1.2
AIM hardware

combination of patch panels and controllers that are designed to automatically detect the insertion or

removal of cords, to record connectivity information, and to exchange connectivity information with AIM

software
3.1.3
AIM system

integrated hardware and software system that automatically detects the insertion or removal of cords,

documents the cabling infrastructure including connected equipment enabling management of the

infrastructure and data exchange with other systems
3.1.4
alarm
event of sufficient importance to be highlighted within the AIM system
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3.1.5
application programming interface
API

set of commands, functions and protocols that specify how software components should interact

3.1.6
basic connectivity configuration

list of information including, but not restricted to, number and type of ports, number of slots, expansion cards,

MAC and IP address
3.1.7
business information system

system that is used to analyse and facilitate strategic and operational activities for an organization

3.1.8
building management system
BMS

computer-based control system installed in a building that controls and monitors mechanical and electrical

equipment such as heating, ventilation and air-conditioning (HVAC), power systems and access control

systems
3.1.9
cabling connectivity information

combination of connection information automatically detected by AIM and additional cabling infrastructure

information from various sources
3.1.10
cabling infrastructure

cables, connecting hardware, panels and other closures, cabinets, frames, racks together with pathways and

spaces providing their accommodation
3.1.11
circuit
series of electromagnetically connected components or devices
3.1.12
closure

fixture or fitting of either open or closed construction intended to contain connecting hardware

[SOURCE: EN 50174-1:2009, 3.1.8]
3.1.13
command

defined method which either provides data or performs an internal operation within an AIM system based on

a request
Note 1 to entry: A command may contain zero or more parameters.
3.1.14
configuration management database
repository of information related to all the components of an information system
3.1.15
connecting hardware
device or combination of devices used to connect cables or cable elements
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3.1.16
connection information

record of an event generated by the insertion or removal of a connector at an AIM-enabled port

3.1.17
cord
cable unit or cable element with a minimum of one termination
[SOURCE: EN 50173-1:2011, 3.1.30]
3.1.18
data
value or set of values that describes information within an AIM system
3.1.19
data exchange
ability of an AIM system and other systems to work together reliably
3.1.20
discoverable equipment
equipment with a network address

Note 1 to entry: Discoverable equipment could be treated as non-discoverable equipment according to end user choice.

3.1.21
end device

equipment that is either the source or the destination of a message on a networked system

3.1.22
event
change in state of an element within the AIM system
3.1.23
information security management system

part of the overall management system, based on a business risk approach, that establishes, implements,

operates, monitors, reviews, maintains and improves information security

Note 1 to entry: The management system includes organizational structure, policies, planning activities, responsibilities,

practices, procedures, processes and resources.
3.1.24
interoperability
ability for two or more independent systems to exchange data or information
3.1.25
managed network distribution equipment

discoverable network distribution equipment that uses communications protocols such as the simple network

management protocol (SNMP) to exchange management information
3.1.26
network distribution equipment

electronic equipment that provides connectivity and supports data exchange between end-devices

3.1.27
non-discoverable equipment
equipment without a network address
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3.1.28
patch panel
closure designed to be mounted in a cabinet, frame or rack
3.1.29
permissions

set of rules which describe what a user or group of users may access or control within an AIM system

3.1.30
telecommunications infrastructure

cabling infrastructure together with the network distribution equipment, end devices and their

accommodation
3.1.31
work order

set of one or more actions that should be performed by a technician or user of the system

3.2 Abbreviations
For the purposes of this document, the following abbreviations apply.
AIM automated infrastructure management
API application programming interface
BMS building management system
CMDB configuration management database
DCIM data centre infrastructure management
HVAC heating, ventilation and air-conditioning
HTTP Hypertext Transfer Protocol
IP Internet Protocol
IT information technology
ITIL Information Technology Infrastructure Library
JSON JavaScript Object Notation
MAC media access control
PC personal computer
PoE Power over Ethernet
REST Representational State Transfer
SNMP simple network management protocol
SOAP Simple Object Access Protocol
WAP wireless access point
XML extended markup language
4 Conformance
For an AIM system to conform to this European Standard, it shall

a) comprise hardware and software components which together meet the requirements of Clause 5;

b) meet the requirements of Clause 7;
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c) be implemented in accordance with the requirements of Annex C.
5 Automated infrastructure management (AIM) systems
5.1 Functional elements
An AIM system shall include the following two functional elements:
a) hardware that automatically detects the insertion and removal of cords;
b) software that:
— collects and stores the resulting connection information;
— relates the connection information to cabling connectivity information;

— relates the cabling connectivity information to information from other sources;

— makes the connection information accessible to either an authorized user or to other systems.

It is important to note that although the initial detection of connectivity is generally accomplished through

electrical, electronic, electro-mechanical or optical means, the different functions and features using this data

are implemented in software.

The software used for AIM systems shall include either application programming interfaces (APIs) or data

exchange formats as described in Clause 7 to allow data from the AIM system to be shared with other

systems used by the organization. This is an important aspect for enhancing and automating the

management and operational functions in the building and data centres.
5.2 System requirements
An AIM system shall be able to:
a) automatically detect connectivity between AIM-enabled panel ports;

b) automatically detect connectivity between AIM-enabled panel ports and other equipment (with AIM-

enabled ports) or document and/or infer connectivity between AIM-enabled panel ports and other

equipment (without AIM-enabled ports);
c) monitor the connections and disconnections of a) and b).
5.3 Functional requirements
5.3.1 Documentation and maintenance of information within AIM software
Once configured, an AIM system shall be able to:

a) accommodate the chosen identification scheme for the items to be documented within the AIM software

(including identification schemes in accordance with EN 81346-1 and EN 50174-1, an implementation of

which is described in ISO/IEC/TR 14763-2-1);
b) record the connections between elements within the cabling infrastructure;

c) automatically detect, document and monitor the presence of discoverable equipment connected to the

network and
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1) the basic connectivity configuration of managed network distribution equipment;

2) the network-related information of end devices;

d) automatically update records when any monitored connections (including those of 5.2) are modified;

e) manually document asset information for non-discoverable equipment;

f) document the physical location of the network distribution equipment connected to the network;

g) document and/or infer connectivity between non-AIM enabled ports and other equipment;

h) document the presence and physical location of AIM hardware;

i) identify and track the physical location of end devices connected to the network;

j) maintain a history of events relating to items a) to i);

k) enable the display of mapped items documented within the AIM software to a physical location on

building plans and layouts.
5.3.2 Management and usage of information within AIM software
An AIM system shall be able to:
a) enable the user to define conditions in which an event generates an alarm;

b) enable a user to define the conditions in which an alarm generates a notification;

c) enable a user to view graphical representation of connectivity (circuit trace) and other relational

information for the items documented within the AIM software;

d) provide recommendations on the cabling connectivity tasks required within work orders for service

provision;

e) enable a user to manage work orders related to items documented within the AIM software:

1) create;
2) assign or re-assign;
3) schedule or re-schedule;
4) perform;
5) track (status);
6) close;
f) maintain a work order history;

g) provide access to electronic work orders and other information maintained by the AIM system in the

spaces where the AIM hardware is located;

h) provide a means to automatically detect the accuracy of implementation of connect/disconnect work

order tasks between AIM-enabled ports:
1) provide a means to alert of an incorrect implementation;
2) automatically update the task status following correct implementation;
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i) generate reports (both automatically and on-demand) related to items documented within the AIM

software.
5.3.3 Integrity of information within AIM software

Upon recovery from disruption to an AIM system or its components, the system shall provide the ability to:

a) maintain the integrity of information within the AIM software;
b) reflect the current state of monitored connectivity.
5.4 Functional recommendations

An AIM system should be able to generate formatted data for the production of labels.

6 AIM solutions: business benefits
6.1 General

Clause 6 maps the intrinsic capabilities of AIM systems defined in Clause 5 to real-world benefits and

provides examples of where the extension of the capabilities by linkage to external systems may provide

additional benefits to an organization.
6.2 Intrinsic benefits of stand-alone AIM systems
6.2.1 Accurate documentation

Poorly documented systems are difficult to troubleshoot. AIM systems can provide automated up-to-date

documentation that can improve system availability. Easily accessible and current documentation allows

organizations to spend less time obtaining information necessary to troubleshoot cabling infrastructure and

network problems.
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6.2.2 Asset management

The purpose and intent of asset management is to improve the effective utilization and availability of

business assets with the aim of reducing operating cost.

Assets include all elements of software and hardware that are found in the business environment.

Information technology (IT) asset management is an important part of an organization's strategy. It usually

involves gathering detailed hardware and software inventory information which is then used to make

decisions about hardware and software purchases and redistribution. IT inventory management helps

organizations manage their systems more effectively. It also saves time and money by avoiding unnecessary

asset purchases and promoting the harvesting of existing resources.

AIM systems are capable of manually documenting asset information for passive components and have the

capability to discover the presence of, and maintain information about the network connectivity status and

derived location of:

a) network distribution equipment, e.g. routers, switches, wireless access points (WAPs);

b) end devices, e.g. servers, personal computers (PCs), Internet Protocol (IP) telephones, IP cameras,

access control equipment, etc.

To limit disruption of business operations and information security, organizations utilize incident

management processes. AIM systems are able to enhance these processes through recording events and

generating notifications, alerts and alarms in response to the recorded events.

There are also potential benefits to the storage of acceptance test or configuration information within the

record of the connected network distribution equipment or end devices (see 6.3.2.3).

6.2.3 Capacity management

An organization is able to use the record of capacity and utilization of telecommunications infrastructure

facilities, network distribution equipment or end devices maintained by the A
...

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