oSIST ISO/DIS 54002:2024
(Main)Quality management systems - Guidelines for the application of ISO 9001 in police organizations
Quality management systems - Guidelines for the application of ISO 9001 in police organizations
This document has been developed to help police organizations meet their intended results by applying quality management practices as specified in ISO 9001:2015 Quality management systems – Requirements.
This document does not prescribe mandatory approaches to implementation. This document does not provide any preferred method of interpretation. Finally, this document does not add, reduce or modify in any way the requirements of ISO 9001:2015.
This document provides guidance, corresponding to ISO 9001:2015 Clauses 4 to 10. ISO 9001:2015 is maintained in a separate document from the specific police organization guidance provided for each clause. These guidelines are not additional requirements to ISO 9001:2015. Instead, they are intended to help police organizations implement the quality management system effectively. These guidelines provide clarification and examples of effective police service management practices. The annexes contain additional information.
ISO 9001 contains requirements that can be objectively audited or evaluated. This document includes examples, descriptions, and options that help implement the quality management system in a police organization. This documents also strengthens the quality system with the overall management system of the police organization.
This document does not provide definitive interpretations of ISO 9001. This document is not intended to be used for audit or assessment; an organization would still be assessed to ISO 9001.
Annex A should be used by police organizations initially evaluating their organization. Annex A evaluates the scope and maturity of their processes and products and services. Annex B defines the quality system processes necessary to provide reliable services and products to customers/citizens. Annex C provides information on terminology within a police organization. Annex D provides other documents that may be of use to police organizations and Annex E provides information on how the United Nations Sustainable Development Goals can be applied within the quality management system of police organizations.
The requirements from ISO 9001 are generic, as they can be applied by any organization. This document can be used by police organizations of all types, sizes, maturity level service, and geographic location (for example, police stations, border crossings, correctional facilities, civil defense). However, how a police organization applies guidance can vary. This variance depends on factors such as:
— the size or complexity of the organization;
— the model of management it adopts;
— the range of activities and services provided by the organization;
— the nature of risks and opportunities it encounters.
Titre manque
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih organizacijah
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2024
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih
organizacijah
Quality management systems - Guidelines for the application of ISO 9001 in police
organizations
Titre manque
Ta slovenski standard je istoveten z: ISO/DIS 54002
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
DRAFT
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
2024-06-12
ICS: 03.120.10; 03.100.70
Voting terminates on:
2024-09-04
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Reference number
DRAFT
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
ICS: 03.120.10; 03.100.70
Voting terminates on:
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2024
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
STANDARDS MAY ON OCCASION HAVE TO
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This document is circulated as received from the committee secretariat. BE CONSIDERED IN THE LIGHT OF THEIR
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POTENTIAL TO BECOME STANDARDS TO
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Published in Switzerland Reference number
ii
Contents Page
Foreword . vi
Introduction. vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
3.1 police organization . 2
3.1.1 mandate of the police organization . 2
3.1.2 citizen coexistence . 2
3.1.3 security . 2
3.1.4 context and challenges of the police organization . 2
3.2 interested party (of the police organization) . 2
3.2.1 dimension . 3
3.2.2 citizen . 3
3.2.3 citizen security . 3
3.2.4 customer of the police organization . 3
3.2.5 user of police service . 3
3.2.6 citizens, users, and beneficiaries of the police service . 3
3.3 police service . 3
3.3.1 service lines by process . 3
3.3.2 functional service lines . 3
3.4 public value (of the police service) . 4
3.5 legitimacy of the police organization . 4
3.5.1 requirement of the police service. 4
3.5.2 satisfaction with the police service . 4
3.6 indicators of the police organization . 4
3.6.1 police capacity . 4
3.6.2 integrity . 4
3.6.3 individual integrity . 4
3.6.4 organizational integrity . 4
3.6.5 sustainability . 4
3.7 police surveillance . 5
3.8 police activity . 5
3.9 police staff . 5
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the quality management system . 8
4.4 Quality management system and its processes . 9
5 Leadership . 11
5.1 Leadership and commitment .11
5.1.1 General.11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
iii
6 Planning . 16
6.1 Actions to address risks and opportunities . 16
6.2 Quality objectives and planning to achieve them . 19
6.3 Planning of changes .22
7 Support . 23
7.1 Resources .23
7.1.1 General.23
7.1.2 People.24
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 26
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge.28
7.2 Competence .29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information .34
7.5.1 General.34
7.5.2 Creating and updating documented information . 36
7.5.3 Control of documented information . 36
8 Operation . 38
8.1 Operational planning and control .38
8.2 Requirements for products and services . 39
8.2.1 Customer communication .39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of the requirements related to products and services . 41
8.2.4 Changes to requirements for products and services . 42
8.3 Design and development of products and services . 42
8.3.1 General.
...
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