EN ISO/IEC 19796-1:2009

Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)

ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ).
ISO/IEC 19796-1:2005 consists of the following items:
description scheme for quality management;process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;conformance statement for the description format.
For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines.
ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.

Informationstechnik - Lernen, Ausbilden und Weiterbilden - Qualitätsmanagement, -sicherung und -metriken - Teil 1: Allgemeiner Ansatz (ISO/IEC 19796-1:2005)

Dieser Teil von ISO/IEC 19796 bietet ein allgemeingültiges Modell, um entscheidende Bestandteile, Eigenschaften
und Metriken von Qualität zu beschreiben, zu präzisieren und zu verstehen. Das Referenzmodell für
die Beschreibung von Qualitätskonzepten (RFDQ) ist ein ausgearbeitetes und umfassendes Prozessmodell.
Diese Normungsarbeit harmonisiert bestehende Konzepte, Spezifikationen, Begriffe und Definitionen für Lernen,
Ausbilden und Weiterbilden.

Technologies de l'information - Apprentissage, éducation et formation - Management, assurance et métrologie de la qualité - Partie 1: Approche générale (ISO/IEC 19796-1:2005)

L'ISO/CEI 19796-1:2005 consiste en un cadre permettant de décrire, de comparer, d'analyser et de mettre en oeuvre les approches de management de la qualité et d'assurance de la qualité. Elle sert à comparer différentes approches existantes et à les harmoniser en tendant vers un modèle de qualité commun. L'aspect principal est le cadre de référence pour la description des approches qualité (RFDQ).
L'ISO/CEI 19796-1:2005 comprend les points suivants:
la description d'une approche qualité;
le modèle du processus, définissant les processus fondamentaux à considérer lors du management de la qualité dans le domaine de l'apprentissage, de l'éducation et de la formation, basés sur les technologies de l'information et de la communication;
la déclaration de conformité pour le format descriptif.
Pour une meilleure compréhension de l'ISO/CEI 19796-1:2005, plusieurs annexes donnent des échantillons de son utilisation. Les annexes sont fondées sur le Référentiel français de bonne pratique d'apprentissage à distance (AFNOR Z 76-001) et sur le modèle allemand DIN PAS 1032-1. De plus, une annexe sur les critères de qualité de référence (RQC) est incluse. Ces critères servent de critères de référence pour l'analyse et l'évaluation des ressources et des scénarios d'apprentissage. Ces critères sont aussi non pas une approche de l'évaluation de la qualité elle-même, mais un cadre pour comparer différentes approches d'assurance de la qualité et d'évaluation de la qualité. En plus, il est montré plusieurs exemples d'utilisation, tels que des objectifs qualité spécifiques (par exemple la qualité des métadonnées) et des lignes directrices.
L'ISO/CEI 19796-1:2005 n'est qu'un premier pas vers un cadre de qualité harmonisé; la prochaine étape est de définir les instruments et la métrologie de la qualité afin de fournir une approche complète de la qualité. Il est prévu de commencer le travail sur l'approche de la qualité totale en deuxième partie de l'activité d'assurance qualité.

Informacijska tehnologija - Učenje, izobraževanje in usposabljanje - Vodenje, zagotavljanje in merjenje kakovosti - 1. del: Splošni pristop (ISO/IEC 19796-1:2005)

General Information

• Status: Published
• Publication Date: 19-May-2009
• Withdrawal Date: 29-Nov-2009
• ICS: 03.100.30 - Management of human resources
• ICS: 03.120.10 - Quality management and quality assurance
• ICS: 35.240.90 - IT applications in education
• ICS: 35.240.99 - IT applications in other fields
• Technical Committee: CEN/TC 353 - Information and Communication Technologies for Learning, Education and Training
• Drafting Committee: CEN/TC 353 - Information and Communication Technologies for Learning, Education and Training
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 20-May-2009
• Due Date: 05-May-2010
• Completion Date: 20-May-2009
• Ref Project: SIST EN ISO/IEC 19796-1:2009 - Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)

Standards Content (Sample)

SLOVENSKI STANDARD
01-julij-2009
,QIRUPDFLMVNDWHKQRORJLMD8þHQMHL]REUDåHYDQMHLQXVSRVDEOMDQMH9RGHQMH
]DJRWDYOMDQMHLQPHUMHQMHNDNRYRVWLGHO6SORãQLSULVWRS,62,(&
Information technology - Learning, education and training - Quality management,
assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)
Informationstechnik - Lernen, Ausbilden und Weiterbilden - Qualitätsmanagement, -
sicherung und -metriken - Teil 1: Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et formation - Management,
assurance et métrologie de la qualité - Partie 1: Approche générale (ISO/IEC 19796-
1:2005)
Ta slovenski standard je istoveten z: EN ISO/IEC 19796-1:2009
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.240.99 8SRUDEQLãNHUHãLWYH,7QD IT applications in other fields
GUXJLKSRGURþMLK
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO/IEC 19796-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2009
ICS 03.100.30; 35.240.99
English Version
Information technology - Learning, education and training -
Quality management, assurance and metrics - Part 1: General
approach (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et Informationstechnik - Lernen, Ausbilden und Weiterbilden -
formation - Management, assurance et métrologie de la Qualitätsmanagement, -sicherung und -metriken - Teil 1:
qualité - Partie 1: Approche générale (ISO/IEC 19796- Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
1:2005)
This European Standard was approved by CEN on 7 May 2009.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the
official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 19796-1:2009: E
worldwide for CEN national Members.

Contents Page
Foreword .3

Foreword
The text of ISO/IEC 19796-1:2005 has been prepared by Technical Committee JTC 1 “Information technology
for learning, education and training” of the International Organization for Standardization (ISO) and the
International Electrotechnical Commission (IEC) and has been taken over as EN ISO/IEC 19796-1:2009 by
Technical Committee CEN/TC 353 “Information and Communication Technologies for Learning, Education
and Training” the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by November 2009, and conflicting national standards shall be withdrawn
at the latest by November 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
Endorsement notice
The text of ISO/IEC 19796-1:2005 has been approved by CEN as a EN ISO/IEC 19796-1:2009 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 19796-1
First edition
2005-11-01
Information technology — Learning,
education and training — Quality
management, assurance and metrics —
Part 1:
General approach
Technologies de l'information — Apprentissage, éducation et
formation — Management, assurance et métrologie de la qualité —
Partie 1: Approche générale
Reference number
ISO/IEC 19796-1:2005(E)
©
ISO/IEC 2005
ISO/IEC 19796-1:2005(E)
PDF disclaimer
This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but
shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In
downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat
accepts no liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation
parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In
the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below.

©  ISO/IEC 2005
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail [e-mail]
Web www.iso.org
Published in Switzerland
ii © ISO/IEC 2005 – All rights reserved

ISO/IEC 19796-1:2005(E)
Contents Page
Foreword .iv
Introduction.v
1 Scope.1
2 Terms and definitions .1
3 Process model.5
3.1 Descriptive model.6
3.2 Reference Framework for Quality Descriptions (RFDQ): process model .7
3.2.1 Process model description .8
4 Conformance .15
Annex A (informative) Explanation for the use of the model.16
Annex B (informative) DIN process model (DIN PAS 1032-1 ).19
Annex C (informative) French code of practice in E-Learning (AFNOR Z76-001) .64
Annex D (informative) Reference Quality Criteria (RQC) DIN PAS 1032-1 .87
Annex E (informative) Harmonized model for quality management for learning, education,
and training: mapping CELTSC and RFDQ.111
Annex F (informative) Specific quality objectives .116
Annex G (informative) References .121

© ISO/IEC 2005 – All rights reserved iii

ISO/IEC 19796-1:2005(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are members of
ISO or IEC participate in the development of International Standards through technical committees
established by the respective organization to deal with particular fields of technical activity. ISO and IEC
technical committees collaborate in fields of mutual interest. Other international organizations, governmental
and non-governmental, in liaison with ISO and IEC, also take part in the work. In the field of information
technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as
an International Standard requires approval by at least 75 % of the national bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO and IEC shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 19796-1 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 36, Information technology for learning, education and training.
ISO/IEC 19796 consists of the following parts, under the general title Information technology — Learning,
education and training — Quality management, assurance and metrics:
⎯ Part 1: General approach
Three further parts will be developed:
⎯ Part 2: Harmonized quality model
⎯ Part 3: Reference methods and metrics (RMM)
⎯ Part 4: Best practice and implementation guide

iv © ISO/IEC 2005 – All rights reserved

ISO/IEC 19796-1:2005(E)
Introduction
The Reference Framework for the Description of Quality Approaches (RFDQ) is a framework to describe,
compare, and analyze quality management and quality assurance approaches. These approaches can be
mapped to RFDQ. Therefore, the framework is not a quality management or quality assurance model – it
is a framework for the description of quality approaches. It will serve to compare different existing
standards and to harmonize these towards a common quality model. For a better understanding of the
standard, several annexes show samples of the usage of the standard – the annexes are based on the
French “Code of Practice" and German DIN PAS 1032-1. Additionally, an annex on Reference Quality
Criteria (RQC) is included. These criteria shall serve as reference criteria for the analysis and evaluation
of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but
a framework to compare different quality assurance and quality assessment approaches.
The following figure shows the levels of quality approaches and the relation of the RFDQ and RQC to
existing approaches.
Figure 1: Levels of Quality Approaches

The following figure shows the role of the models within the standardization process.
© ISO/IEC 2005 – All rights reserved v

ISO/IEC 19796-1:2005(E)
Figure 2: Standardization Process

Chapter 3 describes the process-oriented framework for the description of quality approaches (RFDQ).
Annex A (informative) describes the use of RFDQ and the use of classifications to extend the process
model introducing sub-processes.
Annex B (informative) shows the full German process model (DIN PAS 1032-1) as an example how the
basic model can be extended.
Annex C (informative) describes the use of the model describing the “French Code of Practice in
e-Learning” (AFNOR Z 76-001) as a second sample of the use of the standard.
Annex D (informative) provides a reference list of quality criteria which can be included in RFDQ for
assessment and evaluation.
Annex E (informative) describes how other quality approaches can be mapped to RFDQ. Specifically, the
Chinese Model CELTSC is used as an example of the mapping procedure.
Annex F (informative) describes the use of the model for specific quality objectives such as metadata
quality.
Annex G (informative) lists references to papers used for explanatory purposes.

vi © ISO/IEC 2005 – All rights reserved

INTERNATIONAL STANDARD      ISO/IEC 19796-1:2005(E)

Information technology — Learning, education and training —
Quality management, assurance and metrics —
Part 1:
General approach
1 Scope
This part of ISO/IEC
...