EN ISO/IEC 19796-1:2009
(Main)Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)
Information technology - Learning, education and training - Quality management, assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)
ISO/IEC 19796-1:2005 is a framework to describe, compare, analyse, and implement quality management and quality assurance approaches. It will serve to compare different existing approaches and to harmonize these towards a common quality model. The main aspect is the Reference Framework for the Description of Quality Approaches (RFDQ).
ISO/IEC 19796-1:2005 consists of the following items:
description scheme for quality management;process model defining the basic processes to be considered when managing quality in the field of ICT-supported learning, education, and training;conformance statement for the description format.
For a better understanding of ISO/IEC 19796-1:2005, several annexes show samples of its use. The annexes are based on the French 'Code of Practice in e-Learning' (AFNOR Z 76-001) and German DIN PAS 1032-1. Additionally, an annex on Reference Quality Criteria (RQC) is included. These criteria serve as reference criteria for the analysis and evaluation of learning resources and scenarios. These criteria are also not a quality assessment approach itself, but a framework to compare different quality assurance and quality assessment approaches. Additionally, several examples of use are shown, such as specific quality objectives (e.g. metadata quality) and guidelines.
ISO/IEC 19796-1:2005 is only the first step towards a harmonized quality framework; the next step is to define quality instruments and metrics in order to provide a complete quality approach. It is planned to begin the work on the full quality approach as the second part of the QA activity.
Informationstechnik - Lernen, Ausbilden und Weiterbilden - Qualitätsmanagement, -sicherung und -metriken - Teil 1: Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
Dieser Teil von ISO/IEC 19796 bietet ein allgemeingültiges Modell, um entscheidende Bestandteile, Eigenschaften
und Metriken von Qualität zu beschreiben, zu präzisieren und zu verstehen. Das Referenzmodell für
die Beschreibung von Qualitätskonzepten (RFDQ) ist ein ausgearbeitetes und umfassendes Prozessmodell.
Diese Normungsarbeit harmonisiert bestehende Konzepte, Spezifikationen, Begriffe und Definitionen für Lernen,
Ausbilden und Weiterbilden.
Technologies de l'information - Apprentissage, éducation et formation - Management, assurance et métrologie de la qualité - Partie 1: Approche générale (ISO/IEC 19796-1:2005)
L'ISO/CEI 19796-1:2005 consiste en un cadre permettant de décrire, de comparer, d'analyser et de mettre en oeuvre les approches de management de la qualité et d'assurance de la qualité. Elle sert à comparer différentes approches existantes et à les harmoniser en tendant vers un modèle de qualité commun. L'aspect principal est le cadre de référence pour la description des approches qualité (RFDQ).
L'ISO/CEI 19796-1:2005 comprend les points suivants:
la description d'une approche qualité;
le modèle du processus, définissant les processus fondamentaux à considérer lors du management de la qualité dans le domaine de l'apprentissage, de l'éducation et de la formation, basés sur les technologies de l'information et de la communication;
la déclaration de conformité pour le format descriptif.
Pour une meilleure compréhension de l'ISO/CEI 19796-1:2005, plusieurs annexes donnent des échantillons de son utilisation. Les annexes sont fondées sur le Référentiel français de bonne pratique d'apprentissage à distance (AFNOR Z 76-001) et sur le modèle allemand DIN PAS 1032-1. De plus, une annexe sur les critères de qualité de référence (RQC) est incluse. Ces critères servent de critères de référence pour l'analyse et l'évaluation des ressources et des scénarios d'apprentissage. Ces critères sont aussi non pas une approche de l'évaluation de la qualité elle-même, mais un cadre pour comparer différentes approches d'assurance de la qualité et d'évaluation de la qualité. En plus, il est montré plusieurs exemples d'utilisation, tels que des objectifs qualité spécifiques (par exemple la qualité des métadonnées) et des lignes directrices.
L'ISO/CEI 19796-1:2005 n'est qu'un premier pas vers un cadre de qualité harmonisé; la prochaine étape est de définir les instruments et la métrologie de la qualité afin de fournir une approche complète de la qualité. Il est prévu de commencer le travail sur l'approche de la qualité totale en deuxième partie de l'activité d'assurance qualité.
Informacijska tehnologija - Učenje, izobraževanje in usposabljanje - Vodenje, zagotavljanje in merjenje kakovosti - 1. del: Splošni pristop (ISO/IEC 19796-1:2005)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN ISO/IEC 19796-1:2009
01-julij-2009
,QIRUPDFLMVNDWHKQRORJLMD8þHQMHL]REUDåHYDQMHLQXVSRVDEOMDQMH9RGHQMH
]DJRWDYOMDQMHLQPHUMHQMHNDNRYRVWLGHO 6SORãQLSULVWRS ,62,(&
Information technology - Learning, education and training - Quality management,
assurance and metrics - Part 1: General approach (ISO/IEC 19796-1:2005)
Informationstechnik - Lernen, Ausbilden und Weiterbilden - Qualitätsmanagement, -
sicherung und -metriken - Teil 1: Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et formation - Management,
assurance et métrologie de la qualité - Partie 1: Approche générale (ISO/IEC 19796-
1:2005)
Ta slovenski standard je istoveten z: EN ISO/IEC 19796-1:2009
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.240.99 8SRUDEQLãNHUHãLWYH,7QD IT applications in other fields
GUXJLKSRGURþMLK
SIST EN ISO/IEC 19796-1:2009 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN ISO/IEC 19796-1:2009
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SIST EN ISO/IEC 19796-1:2009
EUROPEAN STANDARD
EN ISO/IEC 19796-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
May 2009
ICS 03.100.30; 35.240.99
English Version
Information technology - Learning, education and training -
Quality management, assurance and metrics - Part 1: General
approach (ISO/IEC 19796-1:2005)
Technologies de l'information - Apprentissage, éducation et Informationstechnik - Lernen, Ausbilden und Weiterbilden -
formation - Management, assurance et métrologie de la Qualitätsmanagement, -sicherung und -metriken - Teil 1:
qualité - Partie 1: Approche générale (ISO/IEC 19796- Allgemeiner Ansatz (ISO/IEC 19796-1:2005)
1:2005)
This European Standard was approved by CEN on 7 May 2009.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
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This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
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EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2009 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 19796-1:2009: E
worldwide for CEN national Members.
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SIST EN ISO/IEC 19796-1:2009
EN ISO/IEC 19796-1:2009 (E)
Contents Page
Foreword .3
2
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SIST EN ISO/IEC 19796-1:2009
EN ISO/IEC 19796-1:2009 (E)
Foreword
The text of ISO/IEC 19796-1:2005 has been prepared by Technical Committee JTC 1 “Information technology
for learning, education and training” of the International Organization for Standardization (ISO) and the
International Electrotechnical Commission (IEC) and has been taken over as EN ISO/IEC 19796-1:2009 by
Technical Committee CEN/TC 353 “Information and Communication Technologies for Learning, Education
and Training” the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by November 2009, and conflicting national standards shall be withdrawn
at the latest by November 2009.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spai
...
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