prEN 18144
(Main)Online Gambling - Markers of harm in support of identification and prevention of risky and problem gambling behaviour
Online Gambling - Markers of harm in support of identification and prevention of risky and problem gambling behaviour
This document defines markers of harm in online gambling and is characterized by its specific and delimited scope. It is a minimum set of markers to analyse. The individual indicators can be analysed over additional time spans as well as in excess of those required, and other markers can be added to the analysis as well.
In the event that the collection or analysis of data for a limited set of markers is prohibited within a specific jurisdiction (for example, where legislation prevents it), operators can still be compliant with the standard provided that only these markers are omitted, and only for players who fall under that specific jurisdiction.
This document does not provide guidelines regarding the interventions to be employed when addressing individuals with gambling issues, nor does it establish predefined thresholds for intervention.
Online-Glücksspiel - Risikoindikatoren zur Unterstützung bei der Erkennung und Prävention von riskantem und problematischem Glücksspielverhalten
Dieses Dokument definiert Risikoindikatoren des Online-Glücksspiels und zeichnet sich durch seinen spezi
fischen und begrenzten Anwendungsbereich aus. Es enthält einen Mindestsatz von Indikatoren, die zu
lysieren sind. Die einzelnen Indikatoren können über zusätzliche Zeitspannen sowie über die erforderlichen Zeitspannen hinaus analysiert werden, und es können auch weitere Indikatoren zur Analyse herangezogen werden.
In dem Fall, dass die Erfassung oder Analyse von Daten für einen begrenzten Satz von Indikatoren innerhalb eines bestimmten Rechtssystems verboten ist (z.B. wenn sie per Gesetz verboten ist), können Anbieter den
noch die Norm erfüllen, vorausgesetzt, dass nur diese Indikatoren weggelassen werden, und nur für Spieler, die in dieses bestimmte Rechtssystem fallen.
Dieses Dokument enthält weder Leitlinien für die Interventionen, die bei Personen mit Glücksspielproblemen einzusetzen sind, noch legt es vordefinierte Schwellenwerte für Interventionen fest.
Jeux d'argent et de hasard en ligne - Indicateurs de dommage à l'appui de l'identification et de la prévention des comportements dangereux et problématiques de jeu
Le présent document définit des indicateurs de dommage dans le cadre des jeux d'argent et de hasard en ligne et est caractérisé par son domaine d'application spécifique et délimité. Il s'agit d'un ensemble minimal d'indicateurs à analyser. Chaque indicateur peut être analysé sur des périodes supplémentaires et au-delà de celles requises. En outre, d'autres indicateurs peuvent également être ajoutés à l'analyse.
Si la collecte ou l'analyse de données pour un ensemble limité d'indicateurs est interdite au sein d'une juridiction spécifique (par exemple, lorsque la législation l'empêche), les opérateurs peuvent demeurer conformes à la norme à condition que seuls ces indicateurs soient omis, et uniquement dans le cas des joueurs relevant de la juridiction spécifique concernée.
Le présent document ne fournit pas de lignes directrices concernant les interventions à appliquer dans le cadre des mesures à prendre avec les personnes ayant des problèmes liés au jeu et il n'établit pas de seuils d'intervention prédéfinis.
Spletne igre na srečo - Kazalniki tveganja v podporo odkrivanju in preprečevanju tveganega in problematičnega vedenja pri igrah na srečo
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-februar-2025
Spletne igre na srečo - Kazalniki tveganja v podporo odkrivanju in preprečevanju
tveganega in problematičnega vedenja pri igrah na srečo
Online Gambling - Markers of harm in support of identification and prevention of risky
and problem gambling behaviour
Online-Glücksspiel - Risikoindikatoren zur Unterstützung bei der Erkennung und
Prävention von riskantem und problematischem Glücksspielverhalten
Jeux d'argent et de hasard en ligne - Indicateurs de dommage à l'appui de l'identification
et de la prévention des comportements dangereux et problématiques de jeu
Ta slovenski standard je istoveten z: prEN 18144
ICS:
35.240.95 Spletne uporabniške rešitve Internet applications
97.200.99 Druga oprema za razvedrilo Other equipment for
entertainment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
DRAFT
EUROPEAN STANDARD
NORME EUROPÉENNE
EUROPÄISCHE NORM
November 2024
ICS 97.200.99; 35.240.95
English Version
Online Gambling - Markers of harm in support of
identification and prevention of risky and problem
gambling behaviour
Jeux d'argent et de hasard en ligne - Indicateurs de Online-Glücksspiel - Risikoindikatoren zur
dommage à l'appui de l'identification et de la Unterstützung bei der Erkennung und Prävention von
prévention des comportements dangereux et riskantem und problematischem Glücksspielverhalten
problématiques de jeu
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 456.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 18144:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Markers of harm – general requirements . 7
4.1 General requirements for markers individually . 7
4.2 Interaction between markers . 7
4.3 Further markers and best practice . 7
5 Characterizing of markers of harm . 7
5.1 Volume of Stakes . 7
5.1.1 Time Span for Volume of Stakes . 7
5.1.2 Measurement for Volume of Stakes . 7
5.2 Speed of Play . 7
5.2.1 Time Span for Speed of Play . 7
5.2.2 Measurements for Speed of Play . 8
5.3 Depositing Behaviour . 8
5.3.1 Time Span for Depositing Behaviour . 8
5.3.2 Measurements for Depositing Behaviour . 8
5.4 Cancelled withdrawals . 8
5.4.1 Time Span for Cancelled Withdrawals . 8
5.4.2 Measurements for Cancelled Withdrawals . 8
5.5 Player Initiated Contact . 9
5.5.1 Time Span for Player Initiated Contact . 9
5.5.2 Measurements for Player Initiated Contact . 9
5.6 Gambling Time . 9
5.6.1 Time Span for Gambling Time . 9
5.6.2 Measurements for Gambling Time . 9
5.7 Gambling Products . 9
5.7.1 Time Span for Gambling Products . 9
5.7.2 Measurements for Gambling Products. 9
5.8 Responsible Gambling Tools . 9
5.8.1 Time Span for Responsible Gambling Tools. 9
5.8.2 Measurements for Responsible Gambling Tools . 9
5.9 Losses . 10
5.9.1 Time Span for Losses . 10
5.9.2 Measurements for Losses. 10
Annex A (informative) Literature Review . 11
Annex B (informative) Information on terms defined in this document . 12
Bibliography . 20
European foreword
This document (prEN 18144:2024) has been prepared by Technical Committee CEN/TC 456 “Reporting
in support of online gambling supervision”, the secretariat of which is held by AFNOR.
This document is currently submitted to the CEN Enquiry.
Introduction
This document outlines the essential set of markers of harm that are considered by online gambling
operators for detecting players with problematic gambling behaviour for the purpose of promoting
safer gambling. This document seeks to enhance consumer protection. Markers of harm in this
document refer to variables that can help identify and assess the risk of gambling-related harm. These
markers can be used to analyse the patterns and behaviours of individuals engaged in online gambling
and to develop strategies for minimizing harm. These markers can be used to understand the patterns
and behaviours of individuals engaged in online gambling and to develop strategies for minimizing
harm. Several studies have explored different markers of harm and their relationship to each other, as
well as their potential for harm reduction in online gambling. A review of these studies can be found in
Annex A.
Online gambling operators are afforded the opportunity to incorporate this document into their
individual behavioural analytics systems. Consequently, it serves as a foundational framework
applicable both to in-house technological solution development by operators and when they opt to
engage external service providers for analytical purposes. It is important to emphasize that this
document refrains from dictating specific trigger points, thresholds, or the intervention mechanisms
that online gambling operators can employ when engaging with players identified as being at risk.
Furthermore, the introduction of such a standard makes it possible for gambling regulatory authorities
to make demands about following the standard or parts hereof.
The proposal for a standard on markers of harm does not aim to function as a medical evaluation of
gambling addiction, nor does it seek to establish a new behavioural model for defining harm.
It was considered to add “Chasing” as its own marker. This was rejected in the end because there was
no consensus or academic support for a definition, and also because chasing is different from the
markers/variables in this document – since patterns expressing chasing presumable can be seen in
combinations of the markers herein rather than being its own set of data to measure.
It signifies a commitment on the part of users of the standard to consider and actively examine all
pertinent parameters and markers. This ensures that they cannot assert a lack of analysis of the data or
a failure to identify and respond to potential issues. Moreover, it serves as an intrinsic objective for
operators to engage with this document, integrating the latest knowledge and insights into their
practices. This proactive engagement is crucial, particularly as the standard undergoes periodic
evaluation, with potential updates contemplated as part of the routine standard review process.
1 Scope
This document defines markers of harm in online gambling and is characterized by its specific and
delimited scope. It is a minimum set of markers to analyse. The individual indicators can be analysed
over additional time spans as well as in excess of those required, and other markers can be added to the
analysis as well.
In the event that the collection or analysis of data for a limited set of markers is prohibited within a
specific jurisdiction (for example, where legislation prevents it), operators can still be compliant with
the standard provided that only these markers are omitted, and only for players who fall under that
specific jurisdiction.
This document does not provide guidelines regarding the interventions to be employed when
addressing individuals with gambling issues, nor does it establish predefined thresholds for
intervention.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp/
— IEC Electropedia: available at https://www.electropedia.org/
3.1
stakes
monetary value, either from their own money or money obtained through the gambling operator such
as bonus, that a player voluntarily places at risk during their gambling activities
Note 1 to entry: The magnitude plays a pivotal role in determining the potential gains or losses that a player may
encounter, contingent upon the outcomes of their respective bets or wagers.
Note 2 to entry: It should be noted that the language used to describe stakes may vary contingent up
...
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