ISO/TS 16949:2002
(Main)Quality management systems — Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations
Quality management systems — Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations
This Technical Specification, in conjunction with ISO 9001:2000, defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products. This Technical Specification is applicable to sites of the organization where customer-specified parts, for production and/or service, are manufactured. Supporting functions, whether on-site or remote (such as design centres, corporate headquarters and distribution centres), form part of the site audit as they support the site, but cannot obtain stand-alone certification to this Technical Specification. This Technical Specification can be applied throughout the automotive supply chain.
Systèmes de management de la qualité — Exigences particulières pour l'application de l'ISO 9001:2000 pour la production de série et de pièces de rechange dans l'industrie automobile
L'ISO/TS 16949, conjointement avec l'ISO 9001:2000, définit les exigences en matière de système de management de la qualité pour la conception, le développement, la production et, le cas échéant, l'utilisation, et les prestations de service associées aux produits du secteur automobile. L'ISO/TS 16949 est applicable aux «sites» de production des pièces de série et rechange des organismes où les produits spécifiés par le client sont fabriqués. Les «fonctions support» situées sur le site ou séparées, telles que les centres d'études et de conception, les sièges sociaux et les centres de distribution, font partie intégrante de l'audit du site, dès l'instant qu'ils contribuent à l'activité du site. Elles ne peuvent cependant pas obtenir de certification séparée selon l'ISO/TS 16949. L'ISO/TS 16949 peut être appliquée tout au long de la chaîne d'approvisionnement du secteur automobile.
Posebne zahteve za uporabo ISO 9001:2000 v organizacijah s serijsko proizvodnjo in proizvodnjo nadomestnih delov v avtomobilski industriji
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TECHNICAL ISO/TS
SPECIFICATION 16949
Second edition
2002-03-01
Corrected version
2003-12-15
Quality management systems —
Particular requirements for the application
of ISO 9001:2000 for automotive production
and relevant service part organizations
Systèmes de management de la qualité —
Exigences particulières pour l'application de l'ISO 9001:2000 pour la
production de série et de pièces de rechange dans l'industrie automobile
Reference number
ISO/TS 16949:2002(E)
©
ISO 2002
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ISO/TS 16949:2002(E)
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statement.
The text outside the boxes has been originated by the International Automotive Task Force. Copyright for this text is
held by ANFIA, CCFA/FIEV, SMMT, VDA (see below) and the car manufacturers DaimlerChrysler, Ford Motor
Company, General Motors Corp.
Neither this Technical Specification nor any extract from it may be reproduced in a retrieval system or transmitted in
any form or by any means, electronic, photocopying, recording or otherwise without prior written permission being
secured.
Requests for permission to reproduce and/or translate non-boxed text should be addressed to one of the addresses
below:
International Automotive Oversight Bureau (IAOB/USA)
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italy)
Comité des Constructeurs Français d'Automobiles (CCFA/France)
Fédération des Industries des Équipements pour Véhicules (FIEV/France)
Society of Motor Manufacturers and Traders (SMMT/UK)
Verband der Automobilindustrie - Qualitätsmanagement Center (VDA-QMC/Germany)
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ISO/TS 16949:2002(E)
Contents
Page
Foreword vii
Remarks for certification viii
Introduction ix
0.1 General ix
0.2 Process approach ix
0.3 Relationship with ISO 9004 xi
0.3.1 IATF Guidance to ISO/TS 16949:2002 xi
0.4 Compatibility with other management systems xi
0.5 Goal of this Technical Specification xii
1 Scope 1
1.1 General 1
1.2 Application 1
2 Normative reference 2
3 Terms and definitions 2
3.1 Terms and definitions for the automotive industry 2
4 Quality management system 3
4.1 General requirements 3
4.1.1 General requirements — Supplemental 4
4.2 Documentation requirements 4
4.2.1 General 4
4.2.2 Quality manual 5
4.2.3 Control of documents 5
4.2.3.1 Engineering specifications 5
4.2.4 Control of records 6
4.2.4.1 Records retention 6
5 Management responsibility 6
5.1 Management commitment 6
5.1.1 Process efficiency 6
5.2 Customer focus 7
5.3 Quality policy 7
5.4 Planning 7
5.4.1 Quality objectives 7
5.4.1.1 Quality objectives — Supplemental 7
5.4.2 Quality management system planning 7
5.5 Responsibility, authority and communication 8
5.5.1 Responsibility and authority 8
5.5.1.1 Responsibility for quality 8
5.5.2 Management representative 8
5.5.2.1 Customer representative 8
5.5.3 Internal communication 8
5.6 Management review 9
5.6.1 General 9
5.6.1.1 Quality management system performance 9
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ISO/TS 16949:2002(E)
5.6.2 Review input 9
5.6.2.1 Review input — Supplemental 9
5.6.3 Review output 10
6 Resource management 10
6.1 Provision of resources 10
6.2 Human resources 10
6.2.1 General 10
6.2.2 Competence, awareness and training 10
6.2.2.1 Product design skills 11
6.2.2.2 Training 11
6.2.2.3 Training on the job 11
6.2.2.4 Employee motivation and empowerment 11
6.3 Infrastructure 11
6.3.1 Plant, facility and equipment planning 11
6.3.2 Contingency plans 12
6.4 Work environment 12
6.4.1 Personnel safety to achieve product quality 12
6.4.2 Cleanliness of premises 12
7 Product realization 12
7.1 Planning of product realization 12
7.1.1 Planning of product realization — Supplemental 13
7.1.2 Acceptance criteria 13
7.1.3 Confidentiality 13
7.1.4 Change control 13
7.2 Customer-related processes 13
7.2.1 Determination of requirements related to the product 13
7.2.1.1 Customer-designated special characteristics 14
7.2.2 Review of requirements related to the product 14
7.2.2.1 Review of requirements related to the product — Supplemental 14
7.2.2.2 Organization manufacturing feasibility 14
7.2.3 Customer communication 14
7.2.3.1 Customer communication — Supplemental 15
7.3 Design and development 15
7.3.1 Design and development planning 15
7.3.1.1 Multidisciplinary approach 15
7.3.2 Design and development inputs 15
7.3.2.1 Product design input 16
7.3.2.2 Manufacturing process design input 16
7.3.2.3 Special characteristics 16
7.3.3 Design and development outputs 16
7.3.3.1 Product design outputs — Supplemental 17
7.3.3.2 Manufacturing process design output 17
7.3.4 Design and development review 17
7.3.4.1 Monitoring 17
7.3.5 Design and development verification 18
7.3.6 Design and development validation 18
7.3.6.1 Design and development validation — Supplemental 18
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ISO/TS 16949:2002(E)
7.3.6.2 Prototype programme 18
7.3.6.3 Product approval process 18
7.3.7 Control of design and development changes 19
7.4 Purchasing 19
7.4.1 Purchasing process 19
7.4.1.1 Regulatory conformity 19
7.4.1.2 Supplier quality management system development 19
7.4.1.3 Customer-approved sources 19
7.4.2 Purchasing information 20
7.4.3 Verification of purchased product 20
7.4.3.1 Incoming product quality 20
7.4.3.2 Supplier monitoring 20
7.5 Production and service provision 21
7.5.1 Control of production and service provision 21
7.5.1.1 Control plan 21
7.5.1.2 Work instructions 21
7.5.1.3 Verification of job set-ups 21
7.5.1.4 Preventive and predictive maintenance 22
7.5.1.5 Management of production tooling 22
7.5.1.6 Production scheduling 22
7.5.1.7 Feedback of information from service 22
7.5.1.8 Service agreement with customer 22
7.5.2 Validation of processes for production and service provision 23
7.5.2.1 Validation of processes for production and service provision — Supplemental 23
7.5.3 Identification and traceability 23
7.5.3.1 Identification and traceability — Supplemental 23
7.5.4 Customer property 24
7.5.4.1 Customer-owned production tooling 24
7.5.5 Preservation of product 24
7.5.5.1 Storage and inventory 24
7.6 Control of monitoring and measuring devices 24
7.6.1 Measurement system analysis 25
7.6.2 Calibration/verification records 25
7.6.3 Laboratory requirements 25
7.6.3.1 Internal laboratory 25
7.6.3.2 External laboratory 25
8 Measurement, analysis and improvement 26
8.1 General 26
8.1.1 Identification of statistical tools 26
8.1.2 Knowledge of basic statistical concepts 26
8.2 Monitoring and measurement 26
8.2.1 Customer satisfaction 26
8.2.1.1 Customer satisfaction — Supplemental 26
8.2.2 Internal audit 27
8.2.2.1 Quality management system audit 27
8.2.2.2 Manufacturing process audit 27
8.2.2.3 Product audit 27
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ISO/TS 16949:2002(E)
8.2.2.4 Internal audit plans 27
8.2.2.5 Internal auditor qualification 28
8.2.3 Monitoring and measurement of processes 28
8.2.3.1 Monitoring and measurement of manufacturing processes 28
8.2.4 Monitoring and measurement of product 29
8.2.4.1 Layout inspection and functional testing 29
8.2.4.2 Appearance items 29
8.3 Control of nonconforming product 29
8.3.1 Control of nonconforming product — Supplemental 30
8.3.2 Control of reworked product 30
8.3.3 Customer information 30
8.3.4 Customer waiver 30
8.4 Analysis of data 30
8.4.1 Analysis and use of data 31
8.5 Improvement 31
8.5.1 Continual improvement 31
8.5.1.1 Continual improvement of the organization 31
8.5.1.2 Manufacturing process improvement 31
8.5.2 Corrective action 31
8.5.2.1 Problem solving 32
8.5.2.2 Error-proofing 32
8.5.2.3 Corrective action impact 32
8.5.2.4 Rejected product test/analysis 32
8.5.3 Preventive action 32
Annex A (normative) Control plan 33
A.1 Phases of the control plan 33
A.2 Elements of the control plan 33
Bibliography 34
NOTE In this table of contents, ISO 9001:2000 headings are normal type face, IATF headings are in italics.
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ISO/TS 16949:2002(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
member bodies). The work of preparing International Standards is normally carried out through ISO technical
committees. Each member body interested in a subject for which a technical committee has been established has
the right to be represented on that committee. International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical
Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.
The main task of technical committees is to prepare International Standards. Draft International Standards adopted
by the technical committees are circulated to the member bodies for voting. Publication as an International Standard
requires approval by at least 75 % of the member bodies casting a vote.
In other circumstances, particularly when there is an urgent market requirement for such documents, a technical
committee may decide to publish other types of normative document:
an ISO Publicly Available Specification (ISO/PAS) represents an agreement between technical experts in an
ISO working group and is accepted for publication if it is approved by more than 50 % of the members of the
parent committee casting a vote;
an ISO Technical Specification (ISO/TS) represents an agreement between the members of a technical
committee and is accepted for publication if it is approved by 2/3 of the members of the committee casting a
vote.
An ISO/PAS or ISO/TS is reviewed after three years with a view to deciding whether it should be confirmed for a
further three years, revised to become an International Standard, or withdrawn. In the case of a confirmed ISO/PAS
or ISO/TS, it is reviewed again after six years at which time it has to be either transposed into an International
Standard or withdrawn.
ISO/TS 16949:2002 was prepared by the International Automotive Task Force (IATF) and Japan Automobile
Manufacturers Association, Inc. (JAMA), with support from ISO/TC 176, Quality management and quality assurance.
This second edition of ISO/TS 16949 cancels and replaces the first edition (ISO/TS 16949:1999), which has been
technically revised.
Boxed text is original ISO 9001:2000 text. The sector-specific supplemental requirements are outside the boxes.
In this Technical Specification, the word “shall” indicates a requirement. The word “should” indicates a
recommendation. Paragraphs marked “NOTE” are for guidance in understanding or clarifying the associated
requirement.
Where the term “such as” is used, any suggestions given are for guidance only.
Annex A forms a normative part of this Technical Specification.
This corrected version of ISO/TS 16949:2002 incorporates the following corrections:
e-mail address of IAOB corrected on page viii;
year of publication corrected in 0.3.1;
the term “supplier” replaced by “the organization's” in Note to 7.6.3.1;
“agree with” replaced by “approve” in last paragraph of 8.3.4.
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ISO/TS 16949:2002(E)
Remarks for certification
The certification to this Technical Specification, including customer-specific requirements if any, is recognized by
the customer members of IATF when achieved according to the IATF certification scheme (see the “Rules for
achieving IATF recognition”).
Details can be obtained at the addresses of the local oversight bodies of IATF cited below:
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA)
Web site: www.anfia.it e-mail: anfia@anfia.it
International Automotive Oversight Bureau (IAOB)
Web site: www.iaob.org e-mail: quality@aiag.org
Fédération des Industries des Équipements pour Véhicules (FIEV)
Comité des Constructeurs Français d'Automobiles (CCFA)
Web site: www.iatf-france.com e-mail: iatf@iatf-france.com
Society of Motor Manufacturers and Traders Ltd. (SMMT Ltd.)
Web site: www.smmt.co.uk e-mail: quality@smmt.co.uk
Verband der Automobilindustrie Qualitätsmanagement Center (VDA-QMC)
Web site: www.vda-qmc.de e-mail: info@vda-qmc.de
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ISO/TS 16949:2002(E)
Introduction
0.1 General
ISO 9001:2000, Quality management systems — Requirements
Introduction
0.1 General
The adoption of a quality management system should be a strategic decision of an organization. The design and
implementation of an organization's quality management system is influenced by varying needs, particular
objectives, the products provided, the processes employed and the size and structure of the organization. It is not
the intent of this International Standard to imply uniformity in the structure of quality management systems or
uniformity of documentation.
The quality management system requirements specified in this International Standard are complementary to
requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the
associated requirement.
This International Standard can be used by internal and external parties, including certification bodies, to assess
the organization's ability to meet customer, regulatory and the organization's own requirements.
The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during
the development of this International Standard.
0.2 Process approach
ISO 9001:2000, Quality management systems — Requirements
0.2 Process approach
This International Standard promotes the adoption of a process approach when developing, implementing and
improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting
customer requirements.
For an organization to function effectively, it has to identify and manage numerous linked activities. An activity
using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a
process. Often the output from one process directly forms the input to the next.
The application of a system of processes within an organization, together with the identification and interactions of
these processes, and their management, can be referred to as the “process approach”.
An advantage of the process approach is the ongoing control that it provides over the linkage between the
individual processes within the system of processes, as well as over their combination and interaction.
When used within a quality management system, such an approach emphasizes the importance of
a) understanding and meeting requirements,
b) the need to consider processes in terms of added value,
c) obtaining results of process performance and effectiveness, and
d) continual improvement of processes based on objective measurement.
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ISO/TS 16949:2002(E)
The model of a process-based quality management system shown in Figure 1 illustrates the process linkages
presented in clauses 4 to 8. This illustration shows that customers play a significant role in defining requirements
as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer
perception as to whether the organization has met the customer requirements. The model shown in Figure 1
covers all the requirements of this International Standard, but does not show processes at a detailed level.
NOTE In addition, the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be
briefly described as follows.
Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and
the organization's policies.
Do: implement the processes.
Check: monitor and measure processes and product against policies, objectives and requirements for the product and
report the results.
Act: take actions to continually improve process performance.
Figure 1 — Model of a process-based quality management system
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ISO/TS 16949:2002(E)
0.3 Relationship with ISO 9004
ISO 9001:2000, Quality management systems — Requirements
0.3 Relationship with ISO 9004
The present editions of ISO 9001 and ISO 9004 have been developed as a consistent pair of quality management
system standards which have been designed to complement each other, but can also be used independently.
Although the two International Standards have different scopes, they have similar structures in order to assist their
application as a consistent pair.
ISO 9001 specifies requirements for a quality management system that can be used for internal application by
organizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality
management system in meeting customer requirements.
ISO 9004 gives guidance on a wider range of objectives of a quality management system than does ISO 9001,
particularly for the continual improvement of an organization's overall performance and efficiency, as well as its
effectiveness. ISO 9004 is recommended as a guide for organizations whose top management wishes to move
beyond the requirements of ISO 9001, in pursuit of continual improvement of performance. However, it is not
intended for certification or for contractual purposes.
NOTE The knowledge and use of the eight quality management principles referred to in ISO 9000:2000 and ISO 9004:2000
should be demonstrated and cascaded through the organization by top management.
0.3.1 IATF Guidance to ISO/TS 16949:2002
“IATF Guidance to ISO/TS 16949:2002” is a document containing recommended automotive industry practices,
examples, illustrations and explanations, and provides assistance in the application to conform to the requirements
of this Technical Specification.
This IATF Guidance document is not intended for certification or for contractual purposes
0.4 Compatibility with other management systems
ISO 9001:2000, Quality management systems — Requirements
0.4 Compatibility with other management systems
This International Standard has been aligned with ISO 14001:1996 in order to enhance the compatibility of the two
standards for the benefit of the user community.
This International Standard does not include requirements specific to other management systems, such as those
particular to environmental management, occupational health and safety management, financial management or
risk management. However, this International Standard enables an organization to align or integrate its own
quality management system with related management system requirements. It is possible for an organization to
adapt its existing management system(s) in order to establish a quality management system that complies with
the requirements of this International Standard.
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ISO/TS 16949:2002(E)
0.5 Goal of this Technical Specification
The goal of this Technical Specification is the development of a quality management system that provides for
continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.
This Technical Specification, coupled with applicable customer-specific requirements, defines the fundamental
quality management system requirements for those subscribing to this document.
This Technical Specification is intended to avoid multiple certification audits and provide a common approach to a
quality management system for automotive production, and relevant service part organizations.
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TECHNICAL SPECIFICATION ISO/TS 16949:2002(E)
Quality management systems ------ Particular requirements for the
application of ISO 9001:2000 for automotive production and
relevant service part organizations
1 Scope
1.1 General
ISO 9001:2000, Quality management systems — Requirements
1 Scope
1.1 General
This International Standard specifies requirements for a quality management system where an organization
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory
requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for
continual improvement of the system and the assurance of conformity to customer and applicable regulatory
requirements.
NOTE In this International Standard, the term “product” applies only to the product intended for, or required by, a customer.
This Technical Specification, in conjunction with ISO 9001:2000, defines the quality management system
requirements for the design and development, production and, when relevant, installation and service of
automotive-related products.
This Technical Specification is applicable to sites of the organization where customer-specified parts, for production
and/or service, are manufactured.
Supporting functions, whether on-site or remote (such as design centres, corporate headquarters and distribution
centres), form part of the site audit as they support the site, but cannot obtain stand-alone certification to this
Technical Specification.
This Technical Specification can be applied throughout the automotive supply chain.
1.2 Application
ISO 9001:2000, Quality management systems — Requirements
1.2 Application
All requirements of this International Standard are generic and are intended to be applicable to all organizations,
regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization
and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these
exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability,
or responsibility, to provide product that meets customer and applicable regulatory requirements.
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ISO/TS 16949:2002(E)
The only permitted exclusions for this Technical Specification relate to 7.3 where the organization is not
responsible for product design and development.
Permitted exclusions do not include manufacturing process design.
2 Normative reference
The following normative document contains provisions, which, through reference in this text, constitute provisions of
this Technical Specification. For dated references, subsequent amendments to, or revisions of, any of these
publications do not apply. However, parties to agreements based on this Technical Specification are encouraged to
investigate the possibility of applying the most recent edition of the normative document indicated below. For
undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC
maintain registers of currently valid International Standards.
ISO 9000:2000, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
ISO 9001:2000, Quality management systems — Requirements
3 Terms and definitions
For the purposes of this International Standard, the terms and definitions given in ISO 9000 apply.
The following terms, used in this edition of ISO 9001 to describe the supply chain, have been changed to reflect
the vocabulary currently used:
———— ————
supplier X organization X customer
The term “organization” replaces the term “supplier” used in ISO 9001:1994, and refers to the unit to which this
International Standard applies. Also, the term “supplier” now replaces the term “subcontractor”.
Throughout the text of this International Standard, wherever the term “product” occurs, it can also mean “service”.
3.1 Terms and definitions for the automotive industry
For the purposes of this Technical Specification, the terms and definitions given in ISO 9000:2000 and the following
apply.
3.1.1
control plan
documented description of the systems and processes required for controlling product (see annex A)
3.1.2
design responsible organization
organization with authority to establish a new, or change an existing, product specification
NOTE This responsibility includes testing and verification of design performance within the customer’s specified application.
3.1.3
error proofing
product and manufacturing process design and development to prevent manufacture of nonconforming products
3.1.4
laboratory
facility for inspection, test or calibration that may include, but is not limited to, chemical, metallurgical, dimensional,
physical, electrical or reliability testing
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ISO/TS 16949:2002(E)
3.1.5
laboratory scope
controlled document containing
specific tests, evaluations and calibrations that a laboratory is qualified to perform,
list of the equipment which it uses to perform the above, and
list of methods and standards to which it performs the above
3.1.6
manufacturing
process of making or fabricating
production materials,
production or service parts,
assemblies, or
heat treating, welding, painting, plating or other finishing services
3.1.7
predictive maintenance
activities based on process data aimed at the avoidance of maintenance problems by prediction of likely failure
modes
3.1.8
preventive maintenance
planned action to eliminate causes of equipment failure and unscheduled interruptions to production, as an output
of the manufacturing process design
3.1.9
premium freight
extra costs or charges incurred additional to contracted delivery
NOTE This can be caused by method, quantity, unschedul
...
SLOVENSKI STANDARD
SIST ISO/TS 16949:2002
01-junij-2002
Posebne zahteve za uporabo ISO 9001:2000 v organizacijah s serijsko proizvodnjo
in proizvodnjo nadomestnih delov v avtomobilski industriji
Quality management systems -- Particular requirements for the application of ISO
9001:2000 for automotive production and relevant service part organizations
Systèmes de management de la qualité -- Exigences particulières pour l'application de
l'ISO 9001:2000 pour la production de série et de pièces de rechange dans l'industrie
automobile
Ta slovenski standard je istoveten z: ISO/TS 16949:2002
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
43.020 Cestna vozila na splošno Road vehicles in general
SIST ISO/TS 16949:2002 sl,en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST ISO/TS 16949:2002
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SIST ISO/TS 16949:2002
TECHNICAL ISO/TS
SPECIFICATION 16949
Second edition
2002-03-01
Corrected version
2003-12-15
Quality management systems —
Particular requirements for the application
of ISO 9001:2000 for automotive production
and relevant service part organizations
Systèmes de management de la qualité —
Exigences particulières pour l'application de l'ISO 9001:2000 pour la
production de série et de pièces de rechange dans l'industrie automobile
Reference number
ISO/TS 16949:2002(E)
©
ISO 2002
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
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The content inside the boxed text of this document is ISO 9001:2000 text and is protected by the above copyright
statement.
The text outside the boxes has been originated by the International Automotive Task Force. Copyright for this text is
held by ANFIA, CCFA/FIEV, SMMT, VDA (see below) and the car manufacturers DaimlerChrysler, Ford Motor
Company, General Motors Corp.
Neither this Technical Specification nor any extract from it may be reproduced in a retrieval system or transmitted in
any form or by any means, electronic, photocopying, recording or otherwise without prior written permission being
secured.
Requests for permission to reproduce and/or translate non-boxed text should be addressed to one of the addresses
below:
International Automotive Oversight Bureau (IAOB/USA)
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italy)
Comité des Constructeurs Français d'Automobiles (CCFA/France)
Fédération des Industries des Équipements pour Véhicules (FIEV/France)
Society of Motor Manufacturers and Traders (SMMT/UK)
Verband der Automobilindustrie - Qualitätsmanagement Center (VDA-QMC/Germany)
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
Contents
Page
Foreword vii
Remarks for certification viii
Introduction ix
0.1 General ix
0.2 Process approach ix
0.3 Relationship with ISO 9004 xi
0.3.1 IATF Guidance to ISO/TS 16949:2002 xi
0.4 Compatibility with other management systems xi
0.5 Goal of this Technical Specification xii
1 Scope 1
1.1 General 1
1.2 Application 1
2 Normative reference 2
3 Terms and definitions 2
3.1 Terms and definitions for the automotive industry 2
4 Quality management system 3
4.1 General requirements 3
4.1.1 General requirements — Supplemental 4
4.2 Documentation requirements 4
4.2.1 General 4
4.2.2 Quality manual 5
4.2.3 Control of documents 5
4.2.3.1 Engineering specifications 5
4.2.4 Control of records 6
4.2.4.1 Records retention 6
5 Management responsibility 6
5.1 Management commitment 6
5.1.1 Process efficiency 6
5.2 Customer focus 7
5.3 Quality policy 7
5.4 Planning 7
5.4.1 Quality objectives 7
5.4.1.1 Quality objectives — Supplemental 7
5.4.2 Quality management system planning 7
5.5 Responsibility, authority and communication 8
5.5.1 Responsibility and authority 8
5.5.1.1 Responsibility for quality 8
5.5.2 Management representative 8
5.5.2.1 Customer representative 8
5.5.3 Internal communication 8
5.6 Management review 9
5.6.1 General 9
5.6.1.1 Quality management system performance 9
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5.6.2 Review input 9
5.6.2.1 Review input — Supplemental 9
5.6.3 Review output 10
6 Resource management 10
6.1 Provision of resources 10
6.2 Human resources 10
6.2.1 General 10
6.2.2 Competence, awareness and training 10
6.2.2.1 Product design skills 11
6.2.2.2 Training 11
6.2.2.3 Training on the job 11
6.2.2.4 Employee motivation and empowerment 11
6.3 Infrastructure 11
6.3.1 Plant, facility and equipment planning 11
6.3.2 Contingency plans 12
6.4 Work environment 12
6.4.1 Personnel safety to achieve product quality 12
6.4.2 Cleanliness of premises 12
7 Product realization 12
7.1 Planning of product realization 12
7.1.1 Planning of product realization — Supplemental 13
7.1.2 Acceptance criteria 13
7.1.3 Confidentiality 13
7.1.4 Change control 13
7.2 Customer-related processes 13
7.2.1 Determination of requirements related to the product 13
7.2.1.1 Customer-designated special characteristics 14
7.2.2 Review of requirements related to the product 14
7.2.2.1 Review of requirements related to the product — Supplemental 14
7.2.2.2 Organization manufacturing feasibility 14
7.2.3 Customer communication 14
7.2.3.1 Customer communication — Supplemental 15
7.3 Design and development 15
7.3.1 Design and development planning 15
7.3.1.1 Multidisciplinary approach 15
7.3.2 Design and development inputs 15
7.3.2.1 Product design input 16
7.3.2.2 Manufacturing process design input 16
7.3.2.3 Special characteristics 16
7.3.3 Design and development outputs 16
7.3.3.1 Product design outputs — Supplemental 17
7.3.3.2 Manufacturing process design output 17
7.3.4 Design and development review 17
7.3.4.1 Monitoring 17
7.3.5 Design and development verification 18
7.3.6 Design and development validation 18
7.3.6.1 Design and development validation — Supplemental 18
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7.3.6.2 Prototype programme 18
7.3.6.3 Product approval process 18
7.3.7 Control of design and development changes 19
7.4 Purchasing 19
7.4.1 Purchasing process 19
7.4.1.1 Regulatory conformity 19
7.4.1.2 Supplier quality management system development 19
7.4.1.3 Customer-approved sources 19
7.4.2 Purchasing information 20
7.4.3 Verification of purchased product 20
7.4.3.1 Incoming product quality 20
7.4.3.2 Supplier monitoring 20
7.5 Production and service provision 21
7.5.1 Control of production and service provision 21
7.5.1.1 Control plan 21
7.5.1.2 Work instructions 21
7.5.1.3 Verification of job set-ups 21
7.5.1.4 Preventive and predictive maintenance 22
7.5.1.5 Management of production tooling 22
7.5.1.6 Production scheduling 22
7.5.1.7 Feedback of information from service 22
7.5.1.8 Service agreement with customer 22
7.5.2 Validation of processes for production and service provision 23
7.5.2.1 Validation of processes for production and service provision — Supplemental 23
7.5.3 Identification and traceability 23
7.5.3.1 Identification and traceability — Supplemental 23
7.5.4 Customer property 24
7.5.4.1 Customer-owned production tooling 24
7.5.5 Preservation of product 24
7.5.5.1 Storage and inventory 24
7.6 Control of monitoring and measuring devices 24
7.6.1 Measurement system analysis 25
7.6.2 Calibration/verification records 25
7.6.3 Laboratory requirements 25
7.6.3.1 Internal laboratory 25
7.6.3.2 External laboratory 25
8 Measurement, analysis and improvement 26
8.1 General 26
8.1.1 Identification of statistical tools 26
8.1.2 Knowledge of basic statistical concepts 26
8.2 Monitoring and measurement 26
8.2.1 Customer satisfaction 26
8.2.1.1 Customer satisfaction — Supplemental 26
8.2.2 Internal audit 27
8.2.2.1 Quality management system audit 27
8.2.2.2 Manufacturing process audit 27
8.2.2.3 Product audit 27
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
8.2.2.4 Internal audit plans 27
8.2.2.5 Internal auditor qualification 28
8.2.3 Monitoring and measurement of processes 28
8.2.3.1 Monitoring and measurement of manufacturing processes 28
8.2.4 Monitoring and measurement of product 29
8.2.4.1 Layout inspection and functional testing 29
8.2.4.2 Appearance items 29
8.3 Control of nonconforming product 29
8.3.1 Control of nonconforming product — Supplemental 30
8.3.2 Control of reworked product 30
8.3.3 Customer information 30
8.3.4 Customer waiver 30
8.4 Analysis of data 30
8.4.1 Analysis and use of data 31
8.5 Improvement 31
8.5.1 Continual improvement 31
8.5.1.1 Continual improvement of the organization 31
8.5.1.2 Manufacturing process improvement 31
8.5.2 Corrective action 31
8.5.2.1 Problem solving 32
8.5.2.2 Error-proofing 32
8.5.2.3 Corrective action impact 32
8.5.2.4 Rejected product test/analysis 32
8.5.3 Preventive action 32
Annex A (normative) Control plan 33
A.1 Phases of the control plan 33
A.2 Elements of the control plan 33
Bibliography 34
NOTE In this table of contents, ISO 9001:2000 headings are normal type face, IATF headings are in italics.
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
member bodies). The work of preparing International Standards is normally carried out through ISO technical
committees. Each member body interested in a subject for which a technical committee has been established has
the right to be represented on that committee. International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical
Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.
The main task of technical committees is to prepare International Standards. Draft International Standards adopted
by the technical committees are circulated to the member bodies for voting. Publication as an International Standard
requires approval by at least 75 % of the member bodies casting a vote.
In other circumstances, particularly when there is an urgent market requirement for such documents, a technical
committee may decide to publish other types of normative document:
an ISO Publicly Available Specification (ISO/PAS) represents an agreement between technical experts in an
ISO working group and is accepted for publication if it is approved by more than 50 % of the members of the
parent committee casting a vote;
an ISO Technical Specification (ISO/TS) represents an agreement between the members of a technical
committee and is accepted for publication if it is approved by 2/3 of the members of the committee casting a
vote.
An ISO/PAS or ISO/TS is reviewed after three years with a view to deciding whether it should be confirmed for a
further three years, revised to become an International Standard, or withdrawn. In the case of a confirmed ISO/PAS
or ISO/TS, it is reviewed again after six years at which time it has to be either transposed into an International
Standard or withdrawn.
ISO/TS 16949:2002 was prepared by the International Automotive Task Force (IATF) and Japan Automobile
Manufacturers Association, Inc. (JAMA), with support from ISO/TC 176, Quality management and quality assurance.
This second edition of ISO/TS 16949 cancels and replaces the first edition (ISO/TS 16949:1999), which has been
technically revised.
Boxed text is original ISO 9001:2000 text. The sector-specific supplemental requirements are outside the boxes.
In this Technical Specification, the word “shall” indicates a requirement. The word “should” indicates a
recommendation. Paragraphs marked “NOTE” are for guidance in understanding or clarifying the associated
requirement.
Where the term “such as” is used, any suggestions given are for guidance only.
Annex A forms a normative part of this Technical Specification.
This corrected version of ISO/TS 16949:2002 incorporates the following corrections:
e-mail address of IAOB corrected on page viii;
year of publication corrected in 0.3.1;
the term “supplier” replaced by “the organization's” in Note to 7.6.3.1;
“agree with” replaced by “approve” in last paragraph of 8.3.4.
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
Remarks for certification
The certification to this Technical Specification, including customer-specific requirements if any, is recognized by
the customer members of IATF when achieved according to the IATF certification scheme (see the “Rules for
achieving IATF recognition”).
Details can be obtained at the addresses of the local oversight bodies of IATF cited below:
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA)
Web site: www.anfia.it e-mail: anfia@anfia.it
International Automotive Oversight Bureau (IAOB)
Web site: www.iaob.org e-mail: quality@aiag.org
Fédération des Industries des Équipements pour Véhicules (FIEV)
Comité des Constructeurs Français d'Automobiles (CCFA)
Web site: www.iatf-france.com e-mail: iatf@iatf-france.com
Society of Motor Manufacturers and Traders Ltd. (SMMT Ltd.)
Web site: www.smmt.co.uk e-mail: quality@smmt.co.uk
Verband der Automobilindustrie Qualitätsmanagement Center (VDA-QMC)
Web site: www.vda-qmc.de e-mail: info@vda-qmc.de
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
Introduction
0.1 General
ISO 9001:2000, Quality management systems — Requirements
Introduction
0.1 General
The adoption of a quality management system should be a strategic decision of an organization. The design and
implementation of an organization's quality management system is influenced by varying needs, particular
objectives, the products provided, the processes employed and the size and structure of the organization. It is not
the intent of this International Standard to imply uniformity in the structure of quality management systems or
uniformity of documentation.
The quality management system requirements specified in this International Standard are complementary to
requirements for products. Information marked “NOTE” is for guidance in understanding or clarifying the
associated requirement.
This International Standard can be used by internal and external parties, including certification bodies, to assess
the organization's ability to meet customer, regulatory and the organization's own requirements.
The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during
the development of this International Standard.
0.2 Process approach
ISO 9001:2000, Quality management systems — Requirements
0.2 Process approach
This International Standard promotes the adoption of a process approach when developing, implementing and
improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting
customer requirements.
For an organization to function effectively, it has to identify and manage numerous linked activities. An activity
using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a
process. Often the output from one process directly forms the input to the next.
The application of a system of processes within an organization, together with the identification and interactions of
these processes, and their management, can be referred to as the “process approach”.
An advantage of the process approach is the ongoing control that it provides over the linkage between the
individual processes within the system of processes, as well as over their combination and interaction.
When used within a quality management system, such an approach emphasizes the importance of
a) understanding and meeting requirements,
b) the need to consider processes in terms of added value,
c) obtaining results of process performance and effectiveness, and
d) continual improvement of processes based on objective measurement.
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
The model of a process-based quality management system shown in Figure 1 illustrates the process linkages
presented in clauses 4 to 8. This illustration shows that customers play a significant role in defining requirements
as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer
perception as to whether the organization has met the customer requirements. The model shown in Figure 1
covers all the requirements of this International Standard, but does not show processes at a detailed level.
NOTE In addition, the methodology known as “Plan-Do-Check-Act” (PDCA) can be applied to all processes. PDCA can be
briefly described as follows.
Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and
the organization's policies.
Do: implement the processes.
Check: monitor and measure processes and product against policies, objectives and requirements for the product and
report the results.
Act: take actions to continually improve process performance.
Figure 1 — Model of a process-based quality management system
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
0.3 Relationship with ISO 9004
ISO 9001:2000, Quality management systems — Requirements
0.3 Relationship with ISO 9004
The present editions of ISO 9001 and ISO 9004 have been developed as a consistent pair of quality management
system standards which have been designed to complement each other, but can also be used independently.
Although the two International Standards have different scopes, they have similar structures in order to assist their
application as a consistent pair.
ISO 9001 specifies requirements for a quality management system that can be used for internal application by
organizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality
management system in meeting customer requirements.
ISO 9004 gives guidance on a wider range of objectives of a quality management system than does ISO 9001,
particularly for the continual improvement of an organization's overall performance and efficiency, as well as its
effectiveness. ISO 9004 is recommended as a guide for organizations whose top management wishes to move
beyond the requirements of ISO 9001, in pursuit of continual improvement of performance. However, it is not
intended for certification or for contractual purposes.
NOTE The knowledge and use of the eight quality management principles referred to in ISO 9000:2000 and ISO 9004:2000
should be demonstrated and cascaded through the organization by top management.
0.3.1 IATF Guidance to ISO/TS 16949:2002
“IATF Guidance to ISO/TS 16949:2002” is a document containing recommended automotive industry practices,
examples, illustrations and explanations, and provides assistance in the application to conform to the requirements
of this Technical Specification.
This IATF Guidance document is not intended for certification or for contractual purposes
0.4 Compatibility with other management systems
ISO 9001:2000, Quality management systems — Requirements
0.4 Compatibility with other management systems
This International Standard has been aligned with ISO 14001:1996 in order to enhance the compatibility of the two
standards for the benefit of the user community.
This International Standard does not include requirements specific to other management systems, such as those
particular to environmental management, occupational health and safety management, financial management or
risk management. However, this International Standard enables an organization to align or integrate its own
quality management system with related management system requirements. It is possible for an organization to
adapt its existing management system(s) in order to establish a quality management system that complies with
the requirements of this International Standard.
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
0.5 Goal of this Technical Specification
The goal of this Technical Specification is the development of a quality management system that provides for
continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.
This Technical Specification, coupled with applicable customer-specific requirements, defines the fundamental
quality management system requirements for those subscribing to this document.
This Technical Specification is intended to avoid multiple certification audits and provide a common approach to a
quality management system for automotive production, and relevant service part organizations.
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SIST ISO/TS 16949:2002
TECHNICAL SPECIFICATION ISO/TS 16949:2002(E)
Quality management systems ------ Particular requirements for the
application of ISO 9001:2000 for automotive production and
relevant service part organizations
1 Scope
1.1 General
ISO 9001:2000, Quality management systems — Requirements
1 Scope
1.1 General
This International Standard specifies requirements for a quality management system where an organization
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory
requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for
continual improvement of the system and the assurance of conformity to customer and applicable regulatory
requirements.
NOTE In this International Standard, the term “product” applies only to the product intended for, or required by, a customer.
This Technical Specification, in conjunction with ISO 9001:2000, defines the quality management system
requirements for the design and development, production and, when relevant, installation and service of
automotive-related products.
This Technical Specification is applicable to sites of the organization where customer-specified parts, for production
and/or service, are manufactured.
Supporting functions, whether on-site or remote (such as design centres, corporate headquarters and distribution
centres), form part of the site audit as they support the site, but cannot obtain stand-alone certification to this
Technical Specification.
This Technical Specification can be applied throughout the automotive supply chain.
1.2 Application
ISO 9001:2000, Quality management systems — Requirements
1.2 Application
All requirements of this International Standard are generic and are intended to be applicable to all organizations,
regardless of type, size and product provided.
Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization
and its product, this can be considered for exclusion.
Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these
exclusions are limited to requirements within clause 7, and such exclusions do not affect the organization's ability,
or responsibility, to provide product that meets customer and applicable regulatory requirements.
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SIST ISO/TS 16949:2002
ISO/TS 16949:2002(E)
The only permitted exclusions for this Technical Specification relate to 7.3 where the organization is not
responsible for product design and development.
Permitted exclusions do not include manufacturing process design.
2 Normative reference
The following normative document contains provisions, which, through reference in this text, constitute provisions of
this Technical Specification. For dated references, subsequent amendments to, or revisions of, any of these
publications do not apply. However, parties to agreements based on this Technical Specification are encouraged to
investigate the possibility of applying the most recent edition of the normative document indicated below. For
undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC
maintain registers of currently valid International Standards.
ISO 9000:2000, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
ISO 9001:2000, Quality management systems — Requirements
3 Terms and definitions
For the purposes of this International Standard, the terms and definitions given in ISO 9000 apply.
The following terms, used in this edition of ISO 9001 to describe the supply chain, have been changed to reflect
the vocabulary currently used:
———— ————
supplier X organization X customer
The term “organization” replaces the term “supplier” used in ISO 9001:1994, and refers to the unit to which this
International Standard applies. Also, the term “supplier” now replaces the term “subcontractor”.
Throughout the text of this International Standard, wherever the term “product” occurs, it can also mean “service”.
3.1 Terms and definitions for the automotive industry
For the purposes of this Technical Specification, the terms and definitions given in ISO 9000:2000 and the following
apply.
3.1.1
control plan
documented description of the systems and processes required for controlling product (see annex A)
3.1.2
design responsible organization
organization with authority to establish a new, or change an existing, product specification
NOTE This responsibility includes testing and verification of design performance within the customer’s specified application.
3.1.3
error proofing
product and manufacturing process design and development to prevent manufacture of nonconforming products
3.1.4
lab
...
SPÉCIFICATION ISO/TS
TECHNIQUE 16949
Deuxième édition
2002-03-01
Version corrigée
2003-12-15
Systèmes de management de la qualité —
Exigences particulières pour l’application
de l’ISO 9001:2000 pour la production de
série et de pièces de rechange dans
l’industrie automobile
Quality management systems — Particular requirements for the application
of ISO 9001:2000 for automotive production, and relevant service part
organizations
Numéro de référence
ISO/TS 16949:2002(F)
©
ISO 2002
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ISO/TS 16949:2002(F)
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Le contenu des encadrés dans le présent document est le texte de la norme ISO 9001:2000. Il est protégé par
l'avis de droit d'auteur ci-dessus.
Le texte à l'extérieur des encadrés a été rédigé par l’IATF (International Automotive Task Force). Les droits
d'auteur de ce texte ont été déposés par l’ANFIA, le CCFA et la FIEV, le SMMT et le VDA (voir ci-dessous) ainsi
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Ni cette Spécification technique, ni aucun extrait de celle-ci ne peuvent être reproduits dans un système de
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Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italie)
International Automotive Oversight Bureau (IAOB/États-Unis)
Society of Motor Manufacturers and Traders (SMMT/Royaume-Uni)
Verband der Automobilindustrie - Qualitätsmanagement Center (VDA-QMC/Allemagne)
© ISO 2002 – Tous droits réservés
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
ii – Tous droits réservés
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ISO/TS 16949:2002(F)
Sommaire Page
Avant-propos .vi
Remarques relatives à la certification.vii
Introduction.viii
0.1 Généralités.viii
0.2 Approche processus.viii
0.3 Relation avec l’ISO 9004.x
0.3.1 Guide de l’IATF pour la mise en œuvre de l’ISO/TS 16949:2002.x
0.4 Compatibilité avec d’autres systèmes de management .x
0.5 Objectif de la présente Spécification technique .x
1 Domaine d’application.1
1.1 Généralités.1
1.2 Périmètre d'application.2
2 Référence normative.2
3 Termes et définitions .2
3.1 Termes et définitions pour l’industrie automobile .3
4 Système de management de la qualité .4
4.1 Exigences générales.4
4.1.1 Exigences générales — Supplément .4
4.2 Exigences relatives à la documentation.5
4.2.1 Généralités.5
4.2.2 Manuel qualité.5
4.2.3 Maîtrise des documents .5
4.2.3.1 Spécifications techniques.6
4.2.4 Maîtrise des enregistrements .6
4.2.4.1 Conservation des enregistrements.6
5 Responsabilité de la direction .6
5.1 Engagement de la direction .6
5.1.1 Efficience des processus .7
5.2 Écoute client.7
5.3 Politique qualité.7
5.4 Planification.7
5.4.1 Objectifs qualité.7
5.4.1.1 Objectifs qualité — Supplément .8
5.4.2 Planification du système de management de la qualité.8
5.5 Responsabilité, autorité et communication.8
5.5.1 Responsabilité et autorité.8
5.5.1.1 Responsabilité en matière de qualité.8
5.5.2 Représentant de la direction.8
5.5.2.1 Représentant du client.9
5.5.3 Communication interne.9
5.6 Revue de direction .9
5.6.1 Généralités.9
5.6.1.1 Performance du système de management de la qualité.9
5.6.2 Éléments d’entrée de la revue .10
5.6.2.1 Éléments d’entrée de la revue — Supplément .10
5.6.3 Éléments de sortie de la revue .10
6 Management des ressources.10
6.1 Mise à disposition des ressources.10
6.2 Ressources humaines.11
6.2.1 Généralités.11
© ISO 2002 – Tous droits réservés
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
– Tous droits réservés iii
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ISO/TS 16949:2002(F)
6.2.2 Compétence, sensibilisation et formation.11
6.2.2.1 Compétences en conception de produit.11
6.2.2.2 Formation.11
6.2.2.3 Formation sur le poste de travail.11
6.2.2.4 Motivation et responsabilisation du personnel.12
6.3 Infrastructures.12
6.3.1 Planification des usines, des installations et des équipements .12
6.3.2 Plans d’urgence.12
6.4 Environnement de travail .12
6.4.1 Sécurité du personnel pour atteindre la qualité du produit.12
6.4.2 Propreté des locaux .12
7 Réalisation du produit .13
7.1 Planification de la réalisation du produit.13
7.1.1 Planification de la réalisation du produit — Supplément.13
7.1.2 Critères d’acceptation.13
7.1.3 Confidentialité.13
7.1.4 Maîtrise des modifications .13
7.2 Processus relatifs aux clients.14
7.2.1 Détermination des exigences relatives au produit .14
7.2.1.1 Identification des caractéristiques spéciales du client.14
7.2.2 Revue des exigences relatives au produit.14
7.2.2.1 Revue des exigences relatives au produit — Supplément .15
7.2.2.2 Étude de faisabilité de la fabrication par l’organisme.15
7.2.3 Communication avec les clients.15
7.2.3.1 Communication avec les clients — Supplément .15
7.3 Conception et développement.15
7.3.1 Planification de la conception et du développement .15
7.3.1.1 Approche pluridisciplinaire.16
7.3.2 Éléments d’entrée de la conception et du développement.16
7.3.2.1 Éléments d’entrée de la conception du produit .16
7.3.2.2 Éléments d’entrée de la conception du processus de fabrication.17
7.3.2.3 Caractéristiques spéciales.17
7.3.3 Éléments de sortie de la conception et du développement.17
7.3.3.1 Éléments de sortie de la conception du produit — Supplément.17
7.3.3.2 Éléments de sortie de la conception du processus de fabrication.18
7.3.4 Revue de la conception et du développement .18
7.3.4.1 Surveillance.18
7.3.5 Vérification de la conception et du développement .19
7.3.6 Validation de la conception et du développement.19
7.3.6.1 Validation de la conception et du développement — Supplément .19
7.3.6.2 Programme de prototypes.19
7.3.6.3 Processus d’acceptation du produit .19
7.3.7 Maîtrise des modifications de la conception et du développement .20
7.4 Achats.20
7.4.1 Processus d’achats.20
7.4.1.1 Conformité à la réglementation .20
7.4.1.2 Développement du système de management de la qualité des fournisseurs .20
7.4.1.3 Sources d’approvisionnement approuvées par le client .21
7.4.2 Informations relatives aux achats .21
7.4.3 Vérification du produit acheté.21
7.4.3.1 Qualité du produit réceptionné.21
7.4.3.2 Suivi du fournisseur.21
7.5 Production et préparation du service.22
7.5.1 Maîtrise de la production et de la préparation du service .22
7.5.1.1 Plan de surveillance.22
7.5.1.2 Instructions de travail .23
7.5.1.3 Vérification de la mise en état des postes de travail.23
7.5.1.4 Maintenance préventive et maintenance prédictive .23
7.5.1.5 Gestion des outillages de production.23
© ISO 2002 – Tous droits réservés
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
iv – Tous droits réservés
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ISO/TS 16949:2002(F)
7.5.1.6 Ordonnancement de la production .23
7.5.1.7 Retour d'information des prestations de service après livraison.24
7.5.1.8 Accord avec le client concernant les prestations de service après livraison .24
7.5.2 Validation des processus de production et de préparation du service .24
7.5.2.1 Validation des processus de production et de préparation du service — Supplément .24
7.5.3 Identification et traçabilité.24
7.5.3.1 Identification et traçabilité — Supplément .25
7.5.4 Propriété du client.25
7.5.4.1 Outillage de production appartenant au client .25
7.5.5 Préservation du produit.25
7.5.5.1 Conditions de stockage et gestion des stocks.25
7.6 Maîtrise des dispositifs de surveillance et de mesure.26
7.6.1 Analyse du système de mesurage .26
7.6.2 Enregistrements des étalonnages et vérifications .26
7.6.3 Exigences relatives aux laboratoires.27
7.6.3.1 Laboratoires internes.27
7.6.3.2 Laboratoires externes.27
8 Mesures, analyse et amélioration.27
8.1 Généralités.27
8.1.1 Identification des outils statistiques .28
8.1.2 Connaissance des concepts statistiques de base .28
8.2 Surveillance et mesures.28
8.2.1 Satisfaction du client .28
8.2.1.1 Satisfaction du client — Supplément.28
8.2.2 Audit interne.28
8.2.2.1 Audit du système de management de la qualité.29
8.2.2.2 Audit des processus de fabrication .29
8.2.2.3 Audit produit.29
8.2.2.4 Planification des audits internes .29
8.2.2.5 Qualification des auditeurs internes .29
8.2.3 Surveillance et mesure des processus.29
8.2.3.1 Surveillance et mesure des processus de fabrication.29
8.2.4 Surveillance et mesure du produit .30
8.2.4.1 Contrôle des dimensions et essais fonctionnels .30
8.2.4.2 Pièces d’aspect.31
8.3 Maîtrise du produit non conforme.31
8.3.1 Maîtrise du produit non conforme — Supplément .31
8.3.2 Maîtrise du produit retouché.31
8.3.3 Information du client.31
8.3.4 Dérogation accordée par le client .31
8.4 Analyse des données.32
8.4.1 Analyse et utilisation des données .32
8.5 Amélioration.32
8.5.1 Amélioration continue.32
8.5.1.1 Amélioration continue de l’organisme.33
8.5.1.2 Amélioration des processus de fabrication .33
8.5.2 Action corrective.33
8.5.2.1 Résolution de problèmes .33
8.5.2.2 Dispositif antierreurs.33
8.5.2.3 Impact des actions correctives.33
8.5.2.4 Essais/analyse du produit rejeté .33
8.5.3 Action préventive.34
Annexe A (normative) Plan de surveillance.35
Bibliographie.37
NOTE Dans cette table des matières, les titres des articles et paragraphes de l’ISO 9001:2000 sont en caractères droits, ceux
des paragraphes de l’IATF sont en italique.
© ISO 2002 – Tous droits réservés
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
– Tous droits réservés v
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ISO/TS 16949:2002(F)
Avant-propos
L'ISO (Organisation internationale de normalisation) est une fédération mondiale d'organismes nationaux de
normalisation (comité membres de l'ISO). L'élaboration des Normes internationales est en général confiée aux
comités techniques de l'ISO. Chaque comité membre intéressé par une étude a le droit de faire partie du comité
technique créé à cet effet. Les organisations
...
ESPECIFICACIÓN ISO/TS
TÉCNICA 16949
Traducción certificada
Certified translation
Traduction certifiée
Sistemas de gestión de la calidad —
Requisitos particulares para la aplicación
de la Norma ISO 9001:2000 para la
producción en serie y de piezas de
recambio en la industria del automóvil
Quality management systems — Particular requirements for the application
of ISO 9001:2000 for automotive production and relevant service part
organizations
Systèmes de management de la qualité — Exigences particulières pour
l´application de l´ISO 9001:2000 pour la production de série et de pièces
de rechange dans l´industrie automobile
Publicado por la Secretaría Central de ISO en Ginebra, Suiza, como
traducción oficial en español avalada por 10 organismos miembros de ISO
(véase lista en página ii) que han certificado la conformidad en relación con
las versiones inglesa y francesa.
Número de referencia
ISO/TS 16949:2002
(traducción certificada)
©
ISO 2002
---------------------- Page: 1 ----------------------
ISO/TS 16949:2002 (traducción certificada)
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Organismos miembros de ISO que han certificado la conformidad de la traducción:
⎯ Asociación Española de Normalización y Certificación (AENOR), España
⎯ Dirección General de Normas (DGN), México
⎯ Fondo para la Normalización y Certificación de la Calidad (FONDONORMA), Venezuela
⎯ Instituto Argentino de Normalización y Certificación (IRAM), Argentina
⎯ Instituto Colombiano de Normas Técnicas y Certificación (ICONTEC), Colombia
⎯ Instituto de Normas Técnicas de Costa Rica (INTECO), Costa Rica
⎯ Instituto Ecuatoriano de Normalización (INEN), Ecuador
⎯ Instituto Nacional de Normalización (NNN), Chile
⎯ Instituto Uruguayo de Normas Técnicas (UNIT), Uruguay
⎯ Oficina Nacional de Normalización (NC), Cuba
© ISO 2002
Versión española publicada en 2006.
Reservados todos los derechos. A menos que se indique lo contrario, no podrá reproducirse ni utilizarse ninguna parte de esta publicación bajo
ninguna forma y por ningún medio, electrónico o mecánico, incluidos el fotocopiado y la microfilmación, sin la autorización por escrito de ISO
solicitado a la siguiente dirección o al organismo miembro de ISO en el país del solicitante.
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Publicado en Suiza
El texto contenido en recuadros en este documento corresponde al texto de la Norma ISO 9001:2000 y se
encuentra protegido por los derechos de propiedad citados.
El texto exterior a los recuadros ha sido elaborado en origen por la International Automotive Task Force.[Grupo de
tarea internacional del sector del automóvil] Los derechos de propiedad de este texto corresponden a ANFIA,
CCFA/FIEV, SMMT, VDA (véase a continuación) y a los fabricantes de automóviles DaimlerChrysler, Ford Motor
Company, General Motors Corp.
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
ii
– Todos los derechos reservados
---------------------- Page: 2 ----------------------
ISO/TS 16949:2002 (traducción certificada)
El contenido de esta Especificación Técnica en su totalidad, o en parte, no podrá ser reproducido ni almacenado
en un sistema de recuperación de datos, ni transmitido bajo ninguna forma o medio electrónico o mecánico,
incluido el fotocopiado y la realización de grabaciones, sin una autorización previa por escrito.
Las solicitudes relativas a permisos para la reproducción y/o traducción del texto no contenido en recuadros
deberían dirigirse a una de las direcciones siguientes:
International Automotive Oversight Bureau (IAOB/Estados Unidos de América)
Associazione Nazionale Fra Industrie Automobilistiche (ANFIA/Italia)
Comité des Constructeurs Français d´Automobiles (CCFA/Francia)
Fédération des Industries des Équipements pour Véhicules (FIEV/Francia)
Society of Motor Manufacturers and Traders (SMMT/Reino Unido)
Verband der Automobilindustrie - Qualitätsmanagement Center (VDA-QMC/Alemania)
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
iii
– Todos los derechos reservados
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ISO/TS 16949:2002 (traducción certificada)
Índice
Página
Prólogo .ix
Observaciones para la certificación . x
Prólogo de la versión en español.xi
Introducción.xii
0.1 Generalidades.xii
0.2 Enfoque basado en procesos .xii
0.3 Relación con la Norma ISO 9004.xiv
0.3.1 Guía de IATF para la Especificación Técnica ISO/TS 16949:2002.xiv
0.4 Compatibilidad con otros sistemas de gestión.xiv
0.5 Objetivo de esta Especificación Técnica .xiv
1 Objeto y campo de aplicación. 1
1.1 Generalidades. 1
1.2 Aplicación. 1
2 Referencias normativas . 2
3 Términos y definiciones . 2
3.1 Términos y definiciones para la industria del automóvil . 2
4 Sistema de gestión de la calidad . 4
4.1 Requisitos generales. 4
4.1.1 Requisitos generales – Suplemento . 4
4.2 Requisitos de la documentación . 5
4.2.1 Generalidades. 5
4.2.2 Manual de la calidad . 5
4.2.3 Control de los documentos . 6
4.2.3.1 Especificaciones de ingeniería . 6
4.2.4 Control de los registros . 6
4.2.4.1 Conservación de los registros. 7
5 Responsabilidad de la dirección . 7
5.1 Compromiso de la dirección. 7
5.1.1 Eficiencia del proceso . 7
5.2 Enfoque al cliente. 7
5.3 Política de la calidad . 7
5.4 Planificación . 8
5.4.1 Objetivos de la calidad. 8
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
iv
– Todos los derechos reservados
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ISO/TS 16949:2002 (traducción certificada)
5.4.1.1 Objetivos de la calidad – Requisitos. 8
5.4.2 Planificación del sistema de gestión de la calidad. 8
5.5 Responsabilidad, autoridad y comunicación . 8
5.5.1 Responsabilidad y autoridad. 8
5.5.1.1 Responsabilidad en materia de calidad. 9
5.5.2 Representante de la dirección . 9
5.5.2.1 Representante del cliente . 9
5.5.3 Comunicación interna . 9
5.6 Revisión por la dirección. 10
5.6.1 Generalidades. 10
5.6.1.1 Desempeño del sistema de gestión de la calidad . 10
5.6.2 Información para la revisión. 10
5.6.2.1 Información para la revisión – Suplemento . 11
5.6.3 Resultados de la revisión. 11
6 Gestión de los recursos . 11
6.1 Provisión de recursos. 11
6.2 Recursos humanos . 11
6.2.1 Generalidades. 11
6.2.2 Competencia, toma de conciencia y formación. 12
6.2.2.1 Habilidades para el diseño del producto. 12
6.2.2.2 Formación . 12
6.2.2.3 Formación para el puesto de trabajo . 12
6.2.2.4 Motivación del personal y otorgamiento de autoridad . 12
6.3 Infraestructura. 13
6.3.1 Planificación de la planta, las instalaciones y los equipos . 13
6.3.2 Planes de contingencia. 13
6.4 Ambiente de trabajo. 13
6.4.1 Seguridad del personal para alcanzar la calidad del producto. 13
6.4.2 Limpieza de las instalaciones . 13
7 Realización del producto. 14
7.1 Planificación de la realización del producto. 14
7.1.1 Planificación de la realización del producto – Suplemento . 14
7.1.2 Criterios de aceptación . 14
7.1.3 Confidencialidad. 14
7.1.4 Control de cambios . 15
7.2 Procesos relacionados con el cliente. 15
7.2.1 Determinación de los requisitos relacionados con el producto . 15
7.2.1.1 Características especiales designadas por el cliente. 15
7.2.2 Revisión de los requisitos relacionados con el producto. 16
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
v
– Todos los derechos reservados
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ISO/TS 16949:2002 (traducción certificada)
7.2.2.1 Revisión de los requisitos relacionados con el producto – Suplemento. 16
7.2.2.2 Factibilidad de la fabricación por la organización . 16
7.2.3 Comunicación con el cliente . 16
7.2.3.1 Comunicación con el cliente – Suplemento. 17
7.3 Diseño y desarrollo . 17
7.3.1 Planificación del diseño y desarrollo. 17
7.3.1.1 Enfoque multidisciplinar . 17
7.3.2 Elementos de entrada para el diseño y desarrollo . 17
7.3.2.1 Elementos de entrada del diseño del producto . 18
7.3.2.2 Elementos de entrada del diseño del proceso de fabricación . 18
7.3.2.3 Características especiales . 18
7.3.3 Resultados del diseño y desarrollo . 19
7.3.3.1 Resultados del diseño del producto – Suplemento . 19
7.3.3.2 Resultados del diseño del proceso de fabricación . 19
7.3.4 Revisión del diseño y desarrollo . 20
7.3.4.1 Seguimiento . 20
7.3.5 Verificación del diseño y desarrollo . 20
7.3.6 Validación del diseño y desarrollo . 20
7.3.6.1 Validación del diseño y desarrollo – Suplemento . 21
7.3.6.2 Programa de prototipos. 21
7.3.6.3 Proceso de aceptación del producto. 21
7.3.7 Control de los cambios del diseño y desarrollo . 21
7.4 Compras. 21
7.4.1 Proceso de compras . 21
7.4.1.1 Conformidad con la reglamentación . 22
7.4.1.2 Desarrollo del sistema de gestión de la calidad del proveedor . 22
7.4.1.3 Fuentes de suministro aprobadas por el cliente . 22
7.4.2 Información de las compras. 22
7.4.3 Verificación de los productos comprados . 23
7.4.3.1 Calidad del producto a la recepción. 23
7.4.3.2 Seguimiento del proveedor . 23
7.5 Producción y prestación del servicio. 23
7.5.1 Control de la producción y de la prestación del servicio. 23
7.5.1.1 Plan de control . 24
7.5.1.2 Instrucciones de trabajo. 24
7.5.1.3 Verificación de los trabajos de puesta a punto . 24
7.5.1.4 Mantenimiento preventivo y predictivo. 25
7.5.1.5 Gestión de las herramientas de producción . 25
7.5.1.6 Programa de producción. 25
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
vi
– Todos los derechos reservados
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ISO/TS 16949:2002 (traducción certificada)
7.5.1.7 Retroalimentación de la información del servicio . 25
7.5.1.8 Acuerdo con el cliente sobre el servicio . 26
7.5.2 Validación de los procesos de la producción y de la prestación del servicio . 26
7.5.2.1 Validación de los procesos de la producción y de la presentación del servicio – Suplemento. 26
7.5.3 Identificación y trazabilidad. 26
7.5.3.1 Identificación y trazabilidad – Suplemento . 27
7.5.4 Propiedad del cliente . 27
7.5.4.1 Herramientas de producción propiedad del cliente . 27
7.5.5 Preservación del producto . 27
7.5.5.1 Almacenamiento e inventario. 27
7.6 Control de los dispositivos de seguimiento y de medición . 27
7.6.1 Análisis del sistema de medición. 28
7.6.2 Registros de calibración/verificación. 28
7.6.3 Requisitos aplicables al laboratorio . 29
7.6.3.1 Laboratorio interno. 29
7.6.3.2 Laboratorio externo. 29
8 Medición, análisis y mejora. 29
8.1 Generalidades. 29
8.1.1 Identificación de herramientas estadísticas. 30
8.1.2 Conocimiento de conceptos estadísticos básicos . 30
8.2 Seguimiento y medición. 30
8.2.1 Satisfacción del cliente . 30
8.2.1.1 Satisfacción del cliente - Suplemento. 30
8.2.2 Auditoría interna. 30
8.2.2.1 Auditoría del sistema de gestión de la calidad . 31
8.2.2.2 Auditoría del proceso de fabricación. 31
8.2.2.3 Auditoría del producto. 31
8.2.2.4 Planes de auditoría interna . 31
8.2.2.5 Calificación de auditores internos. 31
8.2.3 Seguimiento y medición de los procesos . 31
8.2.3.1 Seguimiento y medición de los procesos de fabricación. 32
8.2.4 Seguimiento y medición del producto. 32
8.2.4.1 Control dimensional y ensayos/pruebas funcionales . 33
8.2.4.2 Piezas de aspecto. 33
8.3 Control del producto no conforme. 33
8.3.1 Control del producto no conforme – Suplemento . 34
8.3.2 Control del producto reprocesado. 34
8.3.3 Información al cliente . 34
8.3.4 Renuncia por parte del cliente . 34
Traducción certificada / Certified translation / Traduction certifiée
© ISO 2002 – Todos los derechos reservados
© ANFIA, © CCFA/FIEV, © SMMT, © VDA, © DaimlerChrysler, Ford Motor Company, General Motors Corp.
vii
– Todos los derechos reservados
---------------------- Page: 7 ----------------------
ISO/TS 16949:2002 (traducción certificada)
8.4 Análisis de datos . 34
8.4.1 Análisis y utilización de datos
...
qbekfČkA pfpq fpliqp kpsnspmbCfcfhACfgA junij ljjl
mosebne zahteve za uporabo fpl sjjktljjj v organizacijah s serijsko proizvodnjo in proizvodnjo nadomestnih delov v avtomobilski industriji
benakovreden fpliqp kpsnstljjlc
nuality management systems – marticular requirements for the application of
fpl sjjktljjj for automotive productionf and relevant service part organizations
pystèmes de management de la qualité – bxigencesparticulières pour laapplication de lafpl sjjktljjj pour la production de série et de pièces de rechange dans laindustrie automobile
oeferenčna oznakafCp jmhkljhkj; nmhjlj pfpq fpliqp kpsnstljjl bslf enc
kadaljevanje na straneh od l do pk
« ljjngjnh plovenski prevod standarda je izdal in založil plovenski inštitut za standardizacijoh oazmnoževanje celote ali delov ni dovoljenoh
pfpq fpliqp kpsns t ljjl
l kACflkAikf rsla qehnična specifikacija pfpq fpliqp kpsns bslcf mosebne zahteve za uporabo fpl sjjktljjj v organizacijah s serijsko proizvodnjo in proizvodnjo nadomestnih delov v avtomobilski industrijif ima status slovenske tehnične specifikacije in je enakovredna tehnični specifikaciji fpliqp kpsns bencf nuality management systems – marticular requirements for the application of fpl sjjktljjj for automotive productionf and relevant service part organizationsf second editionf ljjlgjmgjkh kACflkAikf mobadlslo
qehnično specifikacijo fpliqp kpsnstljjl sta pripravila fnternational Automotive qask corce bfAqcc in gapan Automobile janufacturers Association fnch bgAjAc s pomočjo tehničnega odbora jednarodne organizacije za standardizacijo fpliqC kqp sodenje in zagotavljanje kakovostih plovensko izdajo tehnične specifikacije je pripravil tehnični odbor pfpqiqC swh sodenje in zagotavljanje kakovosti in jo po metodi ponatisa prevzel dne ljjlgjpgjkh qehnična specifikacija v slovenskem jeziku je le njena jezikovna različicah wsbwb p pqAkaAoaf
p privzemom te mednarodne tehnične specifikacijeveljajo za omenjeni namen referenčnih standardov vsi standardif navedeni v izvirnikuf razen standardovf ki so že sprejeti v nacionalno standardizacijot pfpq fpl sjjjtljjl bslfenc pistemi vodenja kakovosti g lsnove in slovar
pfpq fpl sjjntljjl bslfenc pistemi vodenja kakovosti – pmernice in izboljšave delovanja pfpq bk fpl knjjktkssq bslfenc pistemi ravnanja z okoljem – oazčlenitev z navodili za uporabo lmljBb
– movsodf kjer se v besedilu tehnične specifikacije uporablja izraz “tehnična specifikacija”f v
pfpq fpliqp kpsnstljjl to pomeni “slovenska tehnična specifikacija”h – kacionalni uvod in nacionalni predgovor nista sestavni del tehnične specifikacijeh – s besedilu uporabljena kratica cjbA bcailure jode and bffect Analysisc v slovenskem jeziku pomeni "analiza odpovedi in njihovih učinkov"h – ssebina tega dokumentaf ki je podana v okvirjuf je besedilo standarda fpl sjjktljjjh
– Besedilo zunaj okvirjev je pripravila mednarodna skupinaf ki deluje na področju avtomobilske stroke – fnternational Automotive qask corceh kosilci avtorskih pravic tega besedila so nacionalna avtomobilska združenja AckfAf CCcAicfbsf pjjqf saA bglej spodajc ter proizvajalci avtomobilov aaimler Cryslerf cord jotor Companyf deneral jotors Corph
– hopiranjef presnemavanjef tiskanje ali katerokoli drugačno reproduciranje te tehnične specifikacije in njenih delov oziroma izvlečkov in tudi omogočanje reproduciranja in distribucije tega dokumenta prek sistemov oziroma sredstevf bodisi elektronskihf fotokopirnih ali drugihf ni dovoljeno brez predhodnega pisnega dovoljenja nosilcev avtorskih pravich mrošnje za dovoljenje reproduciranja iniali prevajanja tistih delov besedilaf ki niso v okvirjuf je treba nasloviti na enega od spodaj navedenih naslovovt • fnternational Automotive lversight Bureau bfAlBirpAc • Associazione kazionale cra fndustrie Automobilistiche bAkcfAiftalyc • Comite des Constructeurs crancais daAutomobiles bCCcAicrancec • cederation des fndustries des bquipements pour sehicules bcfbsicrancec • pociety of jotor janufacturers and qraders bpjjqirhc • serband der Automobilindustrie – nualitaetsmanagement Center bsaAgnjCidermanyc
pfpq fpliqp kpsns t ljjl m
spbBfkA
ptranmredgovorhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhrlpombe za certificiranjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhsrvodhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhl
mrocesni pristophhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhm
oazmerje do fpl sjjnhhhhhhhhhhhhhhhhhhhhhhhhhhhhkmjhmhk
kapotki fAqc k fpliqp kpsnstljjlhhhhhkmjhn wdružljivost z ostalimi sistemi
vodenjahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkmjho
kamen te tehnične specifikacijehhhhhhhhhhhhhhknk
mredmet standardahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhknkhk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhknkhl
rporabahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkol
wveza s standardomhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpm
fzrazi in definicijehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpmhk fzrazi in definicije v avtomobilski
industrijihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpn
pistem vodenja kakovostihhhhhhhhhhhhhhhhhhhhhhhhhhhkrnhk
pplošne zahtevehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkrnhkhk pplošne zahteve - dodatekhhhhhhhhhhhhhhhhhhhhksnhl
wahteve glede dokumentacijehhhhhhhhhhhhhhhhhksnhlhk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhksnhlhl
moslovnik kakovostihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhljnhlhm
lbvladovanje dokumentovhhhhhhhhhhhhhhhhhhhljnhlhmhk
qehnične specifikacijehhhhhhhhhhhhhhhhhhhhhhhlknhlhn
lbvladovanje zapisovhhhhhhhhhhhhhhhhhhhhhhhhhhlknhlhnhk
eranjenje zapisovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlko
ldgovornost vodstvahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohk
wavezanost vodstvahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohkhk
rspešnost procesovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohl
lsredotočenost na odjemalcehhhhhhhhhhhhhhhhllohm
molitika kakovostihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohn
mlaniranjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohnhk
Cilji kakovostihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohnhkhk
Cilji kakovosti - dodatekhhhhhhhhhhhhhhhhhhhhhlmohnhl
mlaniranje sistema vodenja kakovostihhlmoho ldgovornostif pooblastila in
komuniciranjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohohk
ldgovornosti in pooblastilahhhhhhhhhhhhhhhhhhlmohohkhk
ldgovornost za kakovosthhhhhhhhhhhhhhhhhhln Clkqbkqp magecorewordhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhroemarks for certificationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhsfntroductionhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhl
mrocess approachhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkkjhm
oelationship with fpl sjjnhhhhhhhhhhhhhhhhhhhhhhkmjhmhk
fAqc duidance to fpllqp kpsnstljjlhhhhkmjhn Compatibility with other management
systemshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkmjho
doal of this qechnical ppecificationhhhhhhhhhknk
pcopehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhknkhk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhknkhl
Applicationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkol
kormative referencehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpm
qerms and definitionshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpmhk qerms and definitions for the
automotive industryhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkpn
nuality management systemhhhhhhhhhhhhhhhhhhhhhhkrnhk
deneral requirementshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhkrnhkhk
deneral requirements - pupplementalhhhhksnhl
aocumentation requirementshhhhhhhhhhhhhhhhhhhksnhlhk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhksnhlhl
nuality manualhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhljnhlhm
Control of documentshhhhhhhhhhhhhhhhhhhhhhhhhhhhljnhlhmhk
bngineering specificationshhhhhhhhhhhhhhhhhlknhlhn
Control of recordshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlknhlhnhk
oecords retentionhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlko
janagement responsibilityhhhhhhhhhhhhhhhhhhhhhhhhhllohk
janagement commitmenthhhhhhhhhhhhhhhhhhhhhhhllohkhk
mrocess efficiencyhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohl
Customer focushhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohm
nuality policyhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhllohn
mlanninghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohnhk
nuality objectiveshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohnhkhk
nuality objectives - pupplementalhhhhhhlmohnhl
nuality management system planninghhhhlmoho oesponsibilityf authority and communicationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlmohohk
oesponsibility and authorityhhhhhhhhhhhhhhhhhhlmohohkhk
oesponsibility for qualityhhhhhhhhhhhhhhhhhhhhln
pfpq fpliqp kpsns t ljjl
n ohohl
mredstavnik vodstvahhhhhhhhhhhhhhhhhhhhhhhhhhhhhlnohohlhk
mredstavnik odjemalcevhhhhhhhhhhhhhhhhhhhhlnohohm
kotranje komuniciranjehhhhhhhhhhhhhhhhhhhhhhhhhlnohp
sodstveni pregledhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphkhk aelovanje sistema vodenja kakovostihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphl
shodni podatki za pregledhhhhhhhhhhhhhhhhhhhhloohphlhk shodni podatki za pregled - dodatekhlpohphm
oezultati pregledahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpp
sodenje virovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphk
mriskrba virovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphl
Človeški virihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphlhk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphlhl hompetentnostf zavedanje in usposabljanjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhk
seščine za načrtovanjeirazvoj proizvodovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhl
rsposabljanjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhm
rsposabljanje ob deluhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhn jotivacija in pooblaščanje
zaposlenihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphm
fnfrastrukturahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphmhk
mlaniranje objektovf prostorov in
opremehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphmhl
mlani za nepredvidljive dogodkehhhhhhhhhhhlrphn
aelovno okoljehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlsphnhk
sarnost osebja ob doseganju
kakovosti proizvodovhhhhhhhhhhhhhhhhhhhhhhhhhhhlsphnhl
rrejenost delovnega okoljahhhhhhhhhhhhhhhhhhlsq
oealizacija proizvodahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlsqhk
mlaniranje realizacije proizvodahhhhhhhhhhhhhhhlsqhkhk
mlaniranje realizacije proizvoda - dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhl
hriteriji sprejemljivostihhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhm
waupnosthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhn
lbvladovanje spremembhhhhhhhhhhhhhhhhhhhhhmjqhl
mrocesif povezani z odjemalcihhhhhhhhhhhhhhhhhmkqhlhk aoločitev zahtev v zvezi s
proizvodomhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmkqhlhkhk mosebne karakteristikef ki jih
navede odjemalechhhhhhhhhhhhhhhhhhhhhhhhhhhhhmkqhlhl mregled zahtev v zvezi s
proizvodomhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmlohohl
janagement representativehhhhhhhhhhhhhhhhhlnohohlhk
Customer representativehhhhhhhhhhhhhhhhhhhhlnohohm
fnternal communicationhhhhhhhhhhhhhhhhhhhhhhhhhlnohp
janagement reviewhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphkhk nuality management system performancehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphl
oeview inputhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhloohphlhk oeview input -pupplementalhhhhhhhhhhhhhlpohphm
oeview outputhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpp
oesource managementhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphk
mrovision of resourceshhhhhhhhhhhhhhhhhhhhhhhhhhhlpphl
euman resourceshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphlhk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlpphlhl Competencef awareness and
traininghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhk mroduct design
skillshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhl
qraininghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhm
qraining on the jobhhhhhhhhhhhhhhhhhhhhhhhhhhlqphlhlhn bmployee motivation and
empowermenthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphm
fnfrastructurehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphmhk mlantf facility and equipment
planninghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphmhl Contingency planshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlrphn
tork environmenthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlsphnhk
mersonnel safety to achieve product qualityhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlsphnhl
Cleanliness of premiseshhhhhhhhhhhhhhhhhhhhhhlsq
mroduct realizationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhlsqhk
mlanning of product realizationhhhhhhhhhhhhhhlsqhkhk
mlanning of product realization -pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhl
Acceptance criteriahhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhm
Confidentialityhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhkhn
Change controlhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmjqhl
Customergrelated processeshhhhhhhhhhhhhhhhhhmkqhlhk
aetermination of requirements
related to the producthhhhhhhhhhhhhhhhhhhhhhhhhhmkqhlhkhk Customer-designated special characteristicshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmkqhlhl oeview of requirements related to the producthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhml
pfpq fpliqp kpsns t ljjl o qhlhlhk mregled zahtev v zvezi s proizvodom - dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmlqhlhlhl fzvedljivost izdelave v
organizacijihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmlqhlhm
homuniciranje z odjemalcihhhhhhhhhhhhhhhhhhhhmmqhlhmhk homuniciranje z odjemalci -
dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmmqhm
kačrtovanje in razvojhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmmqhmhk
mlaniranje načrtovanja in razvojahhhhhhhhhmmqhmhkhk
jultidisciplinarni pristophhhhhhhhhhhhhhhhhhhhmnqhmhl
shodi za načrtovanje in razvojhhhhhhhhhhhhhmnqhmhlhk
shodi za načrtovanje proizvodahhhhhhhhmnqhmhlhl shodi za načrtovanje procesa
izdelavehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmoqhmhlhm
mosebne karakteristikehhhhhhhhhhhhhhhhhhhhhhmoqhmhm
oezultati načrtovanja in razvojahhhhhhhhhhhmoqhmhmhk oezultati načrtovanja proizvoda – dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmpqhmhmhl oezultati načrtovanja procesa izdelavehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmpqhmhn
mregled načrtovanja in razvojahhhhhhhhhhhhhmqqhmhnhk
kadzorovanjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmqqhmho lverjanje načrtovanja in
razvojahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmqqhmhp
salidacija načrtovanja in razvojahhhhhhhhhhmqqhmhphk salidacija načrtovanja in razvoja – dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmrqhmhphl
mrogram izdelave prototipahhhhhhhhhhhhhhhmrqhmhphm
mroces odobritve proizvodahhhhhhhhhhhhhhhmrqhmhq lbvladovanje sprememb načrtovanja
in razvojahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmrqhn
kabavahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhk
mroces nabavehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhk
pkladnost z regulativohhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhl
oazvoj sistema vodenja kakovosti dobaviteljevhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhm
sirif ki jih odobri odjemalechhhhhhhhhhhhhhhnjqhnhl
fnformacije za nabavohhhhhhhhhhhhhhhhhhhhhhhhhhnjqhnhm
lverjanje nabavljenih proizvodovhhhhhhhhnjqhnhmhk
hakovost vhodnih proizvodovhhhhhhhhhhhnkqhnhmhl
kadzorovanje dobaviteljevhhhhhhhhhhhhhhhhnkqho
mroizvodnja in izvedba storitevhhhhhhhhhhhhhhhhnkqhohk
lbvladovanje proizvodnje in izvedbe storitevhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnkqhlhlhk oeview of requirements related
to the product - pupplementalhhhhhhhhhhmlqhlhlhl lrganization manufacturing
feasibilityhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmlqhlhm
Customer communicationhhhhhhhhhhhhhhhhhhhmmqhlhmhk Customer communication -pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmmqhm
aesign and developmenthhhhhhhhhhhhhhhhhhhhhhhmmqhmhk
aesign and development planninghhhhhhmmqhmhkhk
jultidisciplinary approachhhhhhhhhhhhhhhhmnqhmhl
aesign and development inputshhhhhhhhhhmnqhmhlhk
mroduct design inputhhhhhhhhhhhhhhhhhhhhhhhhmnqhmhlhl janufacturing process design
inputhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmoqhmhlhm
ppecial characteristicshhhhhhhhhhhhhhhhhhhhhmoqhmhm
aesign and development outputshhhhhhhmoqhmhmhk mroduct design outputs – pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmpqhmhmhl janufacturing process design
outputhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmpqhmhn
aesign and development reviewhhhhhhhhhmqqhmhnhk
jonitoringhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmqqhmho aesign and development
verificationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmqqhmhp
aesign and development validationhhhhmqqhmhphk aesign and development validation – pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmrqhmhphl
mrototype programmehhhhhhhhhhhhhhhhhhhhhhhhmrqhmhphm
mroduct approval processhhhhhhhhhhhhhhhhhhmrqhmhq Control of design and development changeshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmrqhn
murchasinghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhk
murchasing processhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhk
oegulatory conformityhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhl
pupplier quality management system developmenthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhmsqhnhkhm
Customer-approved sourceshhhhhhhhhhhhhhnjqhnhl
murchasing informationhhhhhhhhhhhhhhhhhhhhhhhhhnjqhnhm
serification of purchased producthhhhhhhhhnjqhnhmhk
fncoming product qualityhhhhhhhhhhhhhhhhhhhhnkqhnhmhl
pupplier monitoringhhhhhhhhhhhhhhhhhhhhhhhhhhhhnkqho
mroduction and service provisionhhhhhhhhhhhhhnkqhohk
Control of production and service provisionhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnk
pfpq fpliqp kpsns t ljjl
p qhohkhk
mlan obvladovanjahhhhhhhhhhhhhhhhhhhhhhhhhhhhhnlqhohkhl
kavodila za delohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnlqhohkhm
lverjanje nastavitevhhhhhhhhhhhhhhhhhhhhhhhhhhnmqhohkhn mreventivno in predvidljivo
vzdrževanjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnmqhohkho
lbvladovanje proizvodnih orodijhhhhhhhnmqhohkhp
Časovno planiranje proizvodnjehhhhhhhhnnqhohkhq
movratne informacije o servisiranjuhhhnnqhohkhr
mogodba o servisiranju z odjemalcemhhhnnqhohl
salidacija procesov za proizvodnjo in izvedbo storitevhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnnqhohlhk salidacija procesov za proizvodnjo in izvedbo storitev - dodatekhhhhhhhhhhhhhhhhhnoqhohm
fdentifikacija in sledljivosthhhhhhhhhhhhhhhhhhhhhnoqhohmhk fdentifikacija in sledljivost –
dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnoqhohn
iastnina odjemalcevhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnoqhohnhk
mroizvodna orodja v lasti odjemalcevhhnpqhoho
lhranitev proizvodahhhhhhhhhhhhhhhhhhhhhhhhhhhhhnpqhohohk
pkladiščenje in zalogehhhhhhhhhhhhhhhhhhhhhhhnpqhp lbvladovanje nadzornih in merilnih napravhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnpqhphk
Analiza merilnega sistemahhhhhhhhhhhhhhhhhhhnqqhphl
wapisi o kalibracijiioverjanjuhhhhhhhhhhhhhhhhhnqqhphm
wahteve za laboratorijehhhhhhhhhhhhhhhhhhhhhhhhhnrqhphmhk
iastni laboratorijihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnrqhphmhl
wunanji laboratorijihhhhhhhhhhhhhhhhhhhhhhhhhhhhhnrr
jerjenjef analize in izboljševanjehhhhhhhhhhhhhhhnsrhk
pplošnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnsrhkhk
fdentifikacija statističnih metodhhhhhhhhhhhhhnsrhkhl moznavanje temeljnih statističnih
pojmovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnsrhl
kadzorovanje in merjenjehhhhhhhhhhhhhhhhhhhhhhhhnsrhlhk
wadovoljstvo odjemalcevhhhhhhhhhhhhhhhhhhhhhhnsrhlhkhk
wadovoljstvo odjemalcev - dodatekhhhhojrhlhl
kotranja presojahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhojrhlhlhk
mresoja sistema vodenja kakovostihhhokrhlhlhl
mresoja procesa izdelavehhhhhhhhhhhhhhhhhhokrhlhlhm
mresoja proizvodahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhlhn
mlani notranjih presojhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhlho rsposobljenost notranjih
presojevalcevhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhm kadzorovanje in merjenje
procesovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhokqhohkhk
Control planhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnlqhohkhl
tork instructionshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnlqhohkhm
serification of job set-upshhhhhhhhhhhhhhhhhhhnmqhohkhn mreventive and predictive
maintenancehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnmqhohkho
janagement of production toolinghhhhhnmqhohkhp
mroduction schedulinghhhhhhhhhhhhhhhhhhhhhhhhnnqhohkhq
ceedback of information from servicehhnnqhohkhr
pervice agreement with customerhhhhhhnnqhohl
salidation of processes for production and service provisionhhhhhhhhhhhhhhhhhhhhhhhhhhhhnnqhohlhk salidation of processes for production and service provision - pupplementalhhhnoqhohm
fdentification and traceabilityhhhhhhhhhhhhhhhhhnoqhohmhk fdentification and traceability - pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnoqhohn
Customer propertyhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnoqhohnhk
Customer-owned production toolinghhnpqhoho
mreservation of producthhhhhhhhhhhhhhhhhhhhhhhhhnpqhohohk
ptorage and inventoryhhhhhhhhhhhhhhhhhhhhhhhhnpqhp Control of monitoring and measuring deviceshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnpqhphk
jeasurement system analysishhhhhhhhhhhhhhnqqhphl
Calibrationiverification recordshhhhhhhhhhhhhhnqqhphm
iaboratory requirementshhhhhhhhhhhhhhhhhhhhhhhnrqhphmhk
fnternal laboratoryhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnrqhphmhl
bxternal laboratoryhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnrr
jeasurementf analysis and improvementhhnsrhk
deneralhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnsrhkhk
fdentification of statistical toolshhhhhhhhhhhhhnsrhkhl hnowledge of basic statistical
conceptshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhnsrhl
jonitoring and measurementhhhhhhhhhhhhhhhhhhnsrhlhk
Customer satisfactionhhhhhhhhhhhhhhhhhhhhhhhhhhhhnsrhlhkhk
Customer satisfaction - pupplementalhhojrhlhl
fnternal audithhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhojrhlhlhk
nuality management system audithhhhhokrhlhlhl
janufacturing process audithhhhhhhhhhhhhhokrhlhlhm
mroduct audithhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhlhn
fnternal audit planshhhhhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhlho fnternal auditor
qualificationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhokrhlhm jonitoring and measurement of processeshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhok
pfpq fpliqp kpsns t ljjl q rhlhmhk kadzorovanje in merjenje procesov
izdelavehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhholrhlhn kadzorovanje in merjenje
proizvodahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhlhnhk hontrola dimenzij in funkcionalni
preskushhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhlhnhl
sidezhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhm
lbvladovanje neskladnih proizvodovhhhhhhonrhmhk
lbvladovanje neskladnih proizvodov - dodatekhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhonrhmhl
lbvladovanje predelanih proizvodovhhhonrhmhm
lbveščanje odjemalcevhhhhhhhhhhhhhhhhhhhhhhhonrhmhn aovoljenje za izvzetje s strani
odjemalcahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhonrhn
Analiza podatkovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoorhnhk
Analiza in uporaba podatkovhhhhhhhhhhhhhhhhoorho
fzboljševanjehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohk
kenehno izboljševanjehhhhhhhhhhhhhhhhhhhhhhhhhoprhohkhk kenehno izboljševanje
organizacijehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohkhl fzboljševanje procesa izdelavehhhhhhhhhoprhohl
horektivni ukrepihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohlhk
oeševanje težavhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqrhohlhl
mreprečevanje napakhhhhhhhhhhhhhhhhhhhhhhhhoqrhohlhm
spliv korektivnih ukrepovhhhhhhhhhhhhhhhhhhoqrhohlhn mreskušanje in analiza zavrnjenih proizvodovhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqrhohm
mreventivni ukrepihhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqaodatek A bnormativnic
mlan obvladovanjahhhosAhk
caze plana obvladovanjahhhhhhhhhhhhhhhhhhhhhhhhosAhl
blementi plana obvladovanjahhhhhhhhhhhhhhhhhhosBibliografija hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhpk
lmljBAt s tem kazalu so naslovif povzeti po fpl sjjktljjjf tiskani pokončnof naslovif ki jih je dodal fAqcf so v poševnem tiskuh rhlhmhk jonitoring and measurement of
manufacturing processeshhhhhhhhhhhhhhhhhhholrhlhn jonitoring and measurement
of producthhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhlhnhk iayout inspection and functional
testinghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhlhnhl
Appearance itemshhhhhhhhhhhhhhhhhhhhhhhhhhhhhhomrhm
Control of nonconforming producthhhhhhhhhhhhonrhmhk
Control of nonconforming product – pupplementalhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhonrhmhl
Control of reworked producthhhhhhhhhhhhhhhhhhonrhmhm
Customer informationhhhhhhhhhhhhhhhhhhhhhhhhhhhhon rhmhn
Customer waiverhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhonrhn
Analysis of datahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoorhnhk
Analysis and use of datahhhhhhhhhhhhhhhhhhhhhhhoorho
fmprovementhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohk
Continual improvementhhhhhhhhhhhhhhhhhhhhhhhhhoprhohkhk Continual improvement of the organizationhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohkhl janufacturing process improvementhhhoprhohl
Corrective actionhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoprhohlhk
mroblem solvinghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqrhohlhl
brror-proofinghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqrhohlhm
Corrective action impacthhhhhhhhhhhhhhhhhhhhoqrhohlhn oejected product testi analysishhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqrhohm
mreventive actionhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhoqAnnex A bnormativec
Control planhhhhhhhhhhhhhhhhhhosAhk
mhases of the control planhhhhhhhhhhhhhhhhhhhhhhhosAhl
blements of the control planhhhhhhhhhhhhhhhhhhhhosBibliographyhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhpk
klqbt fn this table of contentsf fpl sjjktljjj headings are normal type facef fAqcheadings are in italics
pfpq fpliqp kpsns t ljjl
r
mredgovor
coreword fpl bjednarodna organizacija zastandardizacijoc je svetovna zveza nacionalnihorganov za standarde bčlanov fplch jednarodnestandarde ponavadi pripravljajo tehnični odborifplh ssak članf ki želi delovati na določenempodročjuf za katero je bil ustanovljen tehničniodborf ima pravico biti zastopan v tem odboruhmri delu sodelujejo mednarodne vladne innevladne organizacijef povezane z fplh s vsehzadevahf ki so povezane s standardizacijo napodročju elektrotehnikef fpl tesno sodeluje zjednarodno elektrotehniško komisijo bfbCch
fpl bthe fnternational lrganization for ptandardizationc is a worldwide federation of national standards bodies bfpl member bodiesch qhe work of preparing fnternational ptandards is normally carried out through fpl technical committeesh bach member body interested in a subject for which a technical committee has been established has the right to be represented on that committeeh fnternational organizationsf governmental and nonggovernmentalf in liaison with fplf also take part in the workh fpl collaborates closely with the fnternational blectrotechnical Commission bfbCc on all matters of electrotechnical standardizationh jednarodni standardi so pripravljeni v skladu spravilif podanimi v airektivah fplifbCf mh delh
fnternational ptandards are drafted in accordance with the rules given in the fplifbC airectivesf mart mh dlavna naloga tehničnih odborov jepripravljanje mednarodnih standardovh lsnutkimednarodnih standardovf ki jih sprejmejotehnični odborif se pošljejo vsem članom vglasovanjeh wa objavo mednarodnegastandarda je treba pridobiti soglasje najmanj qoodstotkov članovf ki se udeležijo glasovanjah
qhe main task of technical committees is to prepare fnternational ptandardsh araft fnternational ptandards adopted by the technical committees are circulated to the member bodies for votingh mublication as an fnternational ptandard requires approval by at least qo B of the member bodies casting a voteh s drugih primerih zlastif kadar za te dokumenteobstaja nujna zahteva trgaf se lahko tehničniodbor odločif da bo objavil druge tipenormativnih dokumentovt – javno dostopna specifikacija fplbfplimAp – mublicly Available ppecificationcpredstavlja dogovor med tehničnimi ekspertiv delovni skupini fpl in je sprejeta zaobjavof če jo odobri več kot oj B članovpristojnega tehničnega odboraf ki seudeležijo glasovanja; – tehnična specifikacija fpl bfpliqp –qechnical ppecificationc predstavljadogovor med člani tehničnega odbora in jesprejeta za objavof če jo odobrita limčlanov odboraf ki se udeležijo glasovanjah
fn other circumstancesf particularly when there is an urgent market requirement for such documentsf a technical committee may decide to publish other types of normative documentt – an fpl mublicly Available ppecification bfplimApc represents an agreement between technical experts in an fpl working group and is accepted for publication if it is approved by more than oj B of the members of the parent committee casting a vote; – an fpl qechnical ppecification bfpliqpc represents an agreement between the members of a technical committee and is accepted for publication if it is approved by lim of the members of the committee casting a voteh fplimAp ali fpliqp se pregleda po treh letih znamenomf da se odločif ali bo potrjen zanaslednja tri letaf revidiran in objavljen kotmednarodni standard ali umaknjenh Če jefplimAp ali fpliqp potrjenf se ponovnopregleda čez šest let in takrat mora postatimednarodni standard ali biti umaknjenh
An fplimAp or fpliqp is reviewed after three years with a view to deciding whether it should be confirmed for a further three yearsf revised to become an fnternational ptandardf or withdrawnh fn the case of a confirmed fplimAp or fpliqpf it is reviewed again after six years at which time it has to be either transposed into an fnternational ptandard or withdrawnh fpliqp kpsnstljjl sta pripravila fnternationalAutomotive qask corce bfAqcc in gapanAutomobile janufacturers Associationf fnch fpliqp kpsnstljjl was prepared by the fnternational Automotive qask corce bfAqcc and gapan Automobile janufacturers Associationf
pfpq fpliqp kpsns t ljjl s bgAjAc ob podpori fpliqC kqp sodenje inzagotavljanje kakovostih
fnch bgAjAcf with support from fpliqC kqpf nuality management and quality assuranceh qa druga izdaja fpliqp kpsns razveljavljainnadomešča prvo izdajo bfpliqp kpsnstkssscfki je bila tehni
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