SIST EN ISO 15005:2003
(Main)Road vehicles - Ergonomic aspects of transport information and control systems - Dialogue management principles and compliance procedures (ISO 15005:2002)
Road vehicles - Ergonomic aspects of transport information and control systems - Dialogue management principles and compliance procedures (ISO 15005:2002)
This International Standard presents ergonomic principles for the design of the dialogues that take place between the driver of a road vehicle and the vehicle's transport information and control systems (TICS) while the vehicle is in motion. It also specifies compliance verification conditions for the requirements related to these principles.
This International Standard is applicable to TICSs consisting of either single or multiple devices, which can be either independent or interconnected. It is not applicable to TICSs without dialogues, TICS failures or malfunctions, or controls or displays used for non-TICS functions.
Straßenfahrzeuge - Ergonomische Aspekte von Fahrerinformations- und assistenzsystemen - Grundsätze und Prüfverfahren des Dialogmanagements (ISO 15005:2002)
Diese internationale Norm beschreibt ergonomische Prinzipien für die Entwicklung von Dialogen, die zwischen dem Führer eines Straßenfahrzeuges und einem Fahrerinformations- und -assistenzsystem (TICS) während der Fahrt stattfinden. Außerdem werden Maßnahmen für die Einhaltung der ergonomischen Prinzipien beschrieben.
Die Installation von TICS umfasst ein oder mehrere TICS-Geräte, die entweder unabhängig sind oder vernetzt arbeiten. Diese Norm gilt nicht für TICS, die dialogfrei arbeiten, sowie für TICS-Ausfälle oder -störungen und auch nicht für Steuerungselemente oder Anzeigen die für nicht-TICS-Funktionen verwendet werden.
Für Fahrer mit besonderen Bedürfnissen kann es erforderlich sein, die Anforderungen und Empfehlungen dieser Internationalen Norm zu überprüfen.
Véhicules routiers - Aspects ergonomiques des systemes de commande et d'information du transport - Principes de gestion du dialogue et essais de conformité (ISO 15005:2002)
L'ISO 15005:2002 fournit les principes ergonomiques à appliquer dans la conception des dialogues qui interviennent entre le conducteur d'un véhicule routier et les systèmes de commande et d'information pour le transport (TICS) pendant que le véhicule est en mouvement. Elle spécifie également les conditions de vérification de la conformité pour les exigences relatives à ces principes.
L'ISO 15005:2002 est applicable aux installations TICS comprenant des dispositifs simples ou multiples, qui peuvent être indépendants ou interconnectés. Elle n'est pas applicable aux systèmes sans dialogues, aux pannes ou aux défauts de fonctionnement des TICS, ou aux commandes ou afficheurs utilisés pour des fonctions ne concernant pas les TICS.
Cestna vozila – Ergonomski vidiki transportnih informacij in kontrolnih sistemov – Načela za upravljanje pogovorov in postopki ugotavljanja ustreznosti (ISO 15005:2002)
General Information
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Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Straßenfahrzeuge - Ergonomische Aspekte von Fahrerinformations- und assistenzsystemen - Grundsätze und Prüfverfahren des Dialogmanagements (ISO 15005:2002)Véhicules routiers - Aspects ergonomiques des systemes de commande et d'information du transport - Principes de gestion du dialogue et essais de conformité (ISO 15005:2002)Road vehicles - Ergonomic aspects of transport information and control systems - Dialogue management principles and compliance procedures (ISO 15005:2002)43.040.30Prikazovalne in kontrolne napraveIndicating and control devices13.180ErgonomijaErgonomicsICS:Ta slovenski standard je istoveten z:EN ISO 15005:2002SIST EN ISO 15005:2003en01-oktober-2003SIST EN ISO 15005:2003SLOVENSKI
STANDARD
SIST EN ISO 15005:2003
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN ISO 15005July 2002ICS 13.180; 43.040.30English versionRoad vehicles - Ergonomic aspects of transport information andcontrol systems - Dialogue management principles andcompliance procedures (ISO 15005:2002)Véhicules routiers - Aspects ergonomiques des systèmesde commande et d'information du transport - Principes degestion du dialogue et essais de conformité (ISO15005:2002)Straßenfahrzeuge - Ergonomische Aspekte vonFahrerinformations- und assistenzsystemen - Grundsätzeund Prüfverfahren des Dialogmanagements (ISO15005:2002)This European Standard was approved by CEN on 8 June 2002.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2002 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN ISO 15005:2002 ESIST EN ISO 15005:2003
EN ISO 15005:2002 (E)2CORRECTED
2003-06-25ForewordThis document (EN ISO 15005:2002) has been prepared by Technical Committee ISO/TC 22"Road vehicles" in collaboration with Technical Committee CEN/TC 278 "Road transport andtraffic telematics", the secretariat of which is held by NEN.This European Standard shall be given the status of a national standard, either by publicationof an identical text or by endorsement, at the latest by January 2003, and conflicting nationalstandards shall be withdrawn at the latest by January 2003.According to the CEN/CENELEC Internal Regulations, the national standards organizations ofthe following countries are bound to implement this European Standard: Austria, Belgium,Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy,Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and theUnited Kingdom.Endorsement noticeThe text of ISO 15005:2002 has been approved by CEN as EN ISO 15005:2002 without anymodifications.NOTE
Normative references to International Standards are listed in annex ZA (normative).SIST EN ISO 15005:2003
EN ISO 15005:2002 (E)3Annex ZA(normative)Normative references to international publicationswith their relevant European publicationsThis European Standard incorporates by dated or undated reference, provisions from otherpublications. These normative references are cited at the appropriate places in the text and thepublications are listed hereafter. For dated references, subsequent amendments to or revisionsof any of these publications apply to this European Standard only when incorporated in it byamendment or revision. For undated references the latest edition of the publication referred toapplies (including amendments).NOTE Where an International Publication has been modified by common modifications,indicated by (mod.), the relevant EN/HD applies.PublicationYearTitleENYearISO 150082003Road vehicles - Ergonomic aspectsof transport information and controlsystems - Specifications andcompliance procedures for in-vehicle visual presentationEN ISO 150082003SIST EN ISO 15005:2003
SIST EN ISO 15005:2003
Reference numberISO 15005:2002(E)© ISO 2002
INTERNATIONAL STANDARD ISO15005First edition2002-07-01Road vehicles — Ergonomic aspects of transport information and control systems — Dialogue management principles and compliance procedures Véhicules routiers — Aspects ergonomiques des systèmes de commande et d'information du transport — Principes de gestion du dialogue et essais de conformité
SIST EN ISO 15005:2003
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ii © ISO 2002 – All rights reserved
SIST EN ISO 15005:2003
ISO 15005:2002(E) © ISO 2002 – All rights reserved iii Contents Page Foreword.iv Introduction.v 1 Scope.1 2 Normative references.1 3 Terms and definitions.1 4 Application.4 5 Dialogue principles.4 5.1 General.4 5.2 Appropriate for use while driving.5 5.2.1 Explanation of principle.5 5.2.2 Compatibility with driving.5 5.2.3 Simplicity.6 5.2.4 Timing/priorities.7 5.3 Appropriate for the TICS task.9 5.3.1 Explanation of principle.9 5.3.2 Consistency.9 5.3.3 Controllability.10 5.4 Appropriate for the driver.11 5.4.1 Explanation of principle.11 5.4.2 Self-descriptiveness.11 5.4.3 Conformity with driver expectations.12 5.4.4 Error-tolerance.12 Bibliography.14
SIST EN ISO 15005:2003
ISO 15005:2002(E) iv © ISO 2002 – All rights reserved
Foreword ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this International Standard may be the subject of patent rights. ISO shall not be held responsible for identifying any or all such patent rights. ISO 15005 was prepared by Technical Committee ISO/TC 22, Road vehicles, Subcommittee SC 13, Ergonomics applicable to road vehicles. SIST EN ISO 15005:2003
ISO 15005:2002(E) © ISO 2002 – All rights reserved v Introduction This International Standard deals with the ergonomic design of transport information and control systems (TICS) and provides general ergonomic principles for their dialogues, independent of any specific dialogue techniques. The utmost care needs to be taken in the design and installation of TICS equipment in order to ensure that it does not impair the driver’s safe control of the vehicle. This is in recognition of the fact that the driving environment has variable conditions, such as road surface, visibility, weather, ambient lighting and traffic conditions. Dialogue management principles for TICSs are characterized by the need to take into account the following: TICSs are intended for use in a moving vehicle; TICSs help functions need to be appropriate to a moving vehicle; TICS dialogues take place in a constantly changing vehicle environment; TICS technologies need to be suited to that environment; TICS dialogues include the driver’s vehicle-control actions in response to the TICS. The driver of a vehicle equipped with a TICS device is responsible for the safety of the vehicle, its occupants and other road users. A dialogue therefore needs to take into account the driver workload as a whole, including the cognitive, perceptual and physical tasks associated with driving, so that there will be no impairment of the safe and effective operation of the vehicle. An important objective is to ensure effective and efficient TICS operation while respecting the in-vehicle environment and recognizing the paramount importance of the primary driving task. In addition to the recommendations and requirements related to the principles it presents, ISO 15005 also gives the conditions for compliance. As the manner in which each dialogue principle is applied will depend on the particular characteristics of the TICS function and the specific dialogue technique used, application examples have been provided. The ultimate beneficiary of this International Standard will be the TICS end-user: the driver of the road vehicle. It is the needs of the driver that have determined the ergonomic requirements included by the developers of ISO 15005.
SIST EN ISO 15005:2003
SIST EN ISO 15005:2003
INTERNATIONAL STANDARD ISO 15005:2002(E) © ISO 2002 – All rights reserved 1 Road vehicles — Ergonomic aspects of transport information and control systems — Dialogue management principles and compliance procedures 1 Scope This International Standard presents ergonomic principles for the design of the dialogues that take place between the driver of a road vehicle and the vehicle's transport information and control systems (TICS) while the vehicle is in motion. It also specifies compliance verification conditions for the requirements related to these principles. This International Standard is applicable to TICS consisting of either single or multiple devices, which can be either independent or interconnected. It is not applicable to TICS without dialogues, TICS failures or malfunctions, or controls or displays used for non-TICS functions. The requirements and recommendations of this International Standard could need to be reconsidered for drivers with special needs. 2 Normative references The following normative documents contain provisions which, through reference in this text, constitute provisions of this International Standard. For dated references, subsequent amendments to, or revisions of, any of these publications do not apply. However, parties to agreements based on this International Standard are encouraged to investigate the possibility of applying the most recent editions of the normative documents indicated below. For undated references, the latest edition of the normative document referred to applies. Members of ISO and IEC maintain registers of currently valid International Standards. ISO 3958, Passenger cars — Driver hand-control reach ISO 150081), Road vehicles — Ergonomic aspects of transport information and control systems — Specifications and compliance procedures for in-vehicle visual presentation SAE2)
J1050, Describing and measuring the driver's field of view 3 Terms and definitions For the purposes of this International Standard, the following terms and definitions apply. 3.1 communication exchange or transfer of information 3.2 control part of an item of equipment used by a human operator to bring about a change in the performance of the equipment
1) To be published. 2) US society of automotive engineers. SIST EN ISO 15005:2003
ISO 15005:2002(E) 2 © ISO 2002 – All rights reserved
3.2.1 primary control device used by a driver to control longitudinal and lateral motion of a vehicle EXAMPLE Steering wheel, brake pedal, accelerator, gear selector or clutch. 3.2.2 secondary control non-primary device used by the driver to control mandatory functions EXAMPLE Parking brake, horn, light switches, turn indicator control, washer and wiper controls, hazard flasher control or demister control. 3.3 control action configuration or adjustment of a control that causes a specific piece of information to be input to the system 3.4 data entry act of providing the information that the selected function requires to be able to perform in a desired way 3.5 dialogue exchange of information between a driver and a system, instigated by either one, to achieve a particular goal, consisting of a related sequence of control actions that can involve more than one modality 3.6 dialogue effectiveness successful exchange of the required information between the system and the user 3.7 dialogue efficiency effective exchange of information performed with little demand on the user in terms of information gathering (e.g. reading, listening), or information processing and information input (e.g. control actions) 3.8 dialogue management control of the exchange of dynamic information between a driver and a TICS, organized and displayed through any type of interface 3.9 display device that allows the presentation of visual, auditory or tactile dynamic information to a driver 3.10 distraction significant capture of driver attention by stimulations from non-driving-related information or from driving-related information presented in such a way that the stimulation attracts more driver attention than necessary to obtain the relevant information 3.11 driver vehicle occupant in control of the vehicle 3.12 dwell time sum of consecutive individual fixation and saccade times to a target in a single glance [ISO 15007-1:2002, definition 3.5] SIST EN ISO 15005:2003
ISO 15005:2002(E) © ISO 2002 – All rights reserved 3 3.13 function transformation of incoming information into outgoing results 3.14 H-point pivot centre of the torso and thigh of the three-dimensional H-point machine which simulates the pivot centre of the human torso and thigh and is used for actual H-point determination NOTE It is located on the centreplane of the device which is midway between the H-point sight buttons on either side of the H-point machine. [ISO 6549:1999, definition 3.2] 3.15 interface physical facility (or hardware) between driver and system that provides the media through which they can connect and interact 3.16 manufacturer person or organization responsible for TICS operational characteristics NOTE The term covers the designer, component supplier and system integrator, and also system suppliers who, by putting a name, trademark or other distinguishing feature on a product, present themselves as its producer. 3.17 primary driving task activities that the driver has to undertake in navigating, manoeuvring and handling a vehicle EXAMPLE Steering, braking or accelerating. 3.18 prompt indication that the system is available to receive input 3.19 sensory mode perceptual medium used for information transmission or reception (auditory, visual, tactile, etc.) 3.20 status current available or active system mode(s), or both, of the TICS 3.21 system acknowledgement information provided to the driver by the system in response to a driver request 3.22 system initiated information information provided to the driver by the system, other than in response to a driver request 3.23 system mode specified subset of system functions or behaviour patterns 3.24 task work performed to accomplish a set goal or end state sought by a driver SIST EN ISO 15005:2003
ISO 15005:2002(E) 4 © ISO 2002 – All rights reserved
3.25 transport information and control system TICS single function, such as route guidance, or number of functions designed to work together as a system See ISO/TR 14813-1 for TICS services. 3.26 timing temporal relationship between display presentations and control actions, other presentations, system changes, the road or traffic situation, and driving 3.27 traffic situation relevant information information received via communication channels, such as broadcasting receivers and on-board sensors, where the driver has no control over the time of reception EXAMPLE Traffic information, route guidance information or collision warning. 3.28 vehicle in motion vehicle whose speed relative to its supporting surface is “nonzero” NOTE Practical limitations on existing vehicle sensors may cause small velocities (typically u 5 km/h) to be registered as zero. 3.29 vehicle not in motion vehicle whose speed relative to its supporting surface is zero NOTE Practical limitations on existing vehicle sensors may cause small velocities (typically u 5 km/h) to be registered as zero. 4 Application The ergonomic principles for TICS dialogues given in clause 5 are to be applied within the context to which they are relevant, for example, for particular TICS functions and input/output technologies. The principles take into account a range of user characteristics. Therefore, the application of this International Standard to a specific TICS function should take into account the characteristics of the target user population. If controls or displays or both are used for non-TICS functions, these functionalities are excluded from the provisions of this International Standard. 5 Dialogue principles 5.1 General The following principles have been identified as being important in the design and evaluation of a TICS dialogue. a) Appropriate for use while driving: compatibility with driving; simplicity; timing/priorities. SIST EN ISO 15005:2003
ISO 15005:2002(E) © ISO 2002 – All rights reserved 5 b) Appropriate for the TICS task: consistency; controllability. c) Appropriate for the driver: self-descriptiveness; conformity with driver expectations; error tolerance. These dialogue principles are explained, and the related requirements and recommendations are given, together with examples demonstrating how the principles can be applied. Wherever there are requirements, compliance verification conditions for these are also given. 5.2 Appropriate for use while driving 5.2.1 Explanation of principle A TICS dialogue is appropriate for use while driving to the extent that it recognizes the paramount importance of the driving task, the driver’s need to respond to stimuli from the traffic environment and, where applicable, from TICS that enhance the driving task. 5.2.2 Compatibility with driving 5.2.2.1 Explanation of principle A TICS dialogue is compatible with driving when the use of the TICS optimizes, or at least does not adversely influence, the driver’s ability to control the vehicle. 5.2.2.2 Requirements 5.2.2.2.1 Whenever a TICS provides inputs to either the primary driving controls or secondary controls, or both, the vehicle’s response to driver operation of these controls shall not be adversely affected. EXAMPLE 1 The driver will be able to override an ACC function by application of the service brake or accelerator. EXAMPLE 2 The driver’s input or braking force will be modified or improved for collision avoidance purposes. A TICS is in compliance with this requirement if a) the TICS has no connection to, or interaction with, either the primary or secondary driving controls or both, or b) the TICS does have such a connection or interaction, but the driver's operations always override the TICS operation. 5.2.2.2.2 TICS dialogues shall not require removal of both hands from the steering wheel while driving. EXAMPLE Hand-held TICS equipment requiring two hands for operation will not be designed for use while driving. A TICS is in compliance with this requirement if it is possible for a driver to perform all TICS control actions while keeping at least one hand on the steering wheel. SIST EN ISO 15005:2003
ISO 15005:2002(E) 6 © ISO 2002 – All rights reserved
5.2.2.2.3 TICS dialogue displays and controls shall be designed and positioned such that both the driving task and the TICS function can be accomplished in an unhindered manner. EXAMPLE 1 TICS displays designed for use by the driver will be positioned and oriented so that they are easily visible, audible or both. EXAMPLE 2 TICS hand controls that are frequently used in conjunction with steering activities (e.g. cruise-control switches) will be positioned within fingertip reach of the steering-wheel rim. EXAMPLE 3 TICS dialogue devices will not block the driver’s direct or indirect view out of the vehicle. A TICS is in compliance with this requirement if a) all TICS controls are located in accordance with the reach requirements of ISO 3958, b) for a TICS device stored in a holster or storage position, at least half of the grasp area is forward of the rearmost driving H-point, c) the TICS is in accordance with the requirements of the applicable auditory presentation standard, d) the TICS visual displays are in accordance with the requirements of ISO 15008, and e) the vehicle with TICS is in accordance with the requirements of SAE J1050. 5.2.2.2.4 TICS functions not intended to be used by the driver while driving (as determined by regulations or by device manufacturers) shall be inaccessible for, or inoperable by, the driver, or both, when the vehicle is in motion. Otherwise, the driver shall be provided with the intended scope of the TICS use, together with suitable warnings. EXAMPLE 1 A typewriter keyboard intended for the driver will be deactivated. EXAMPLE 2 Dynamic images (e.g. television or videogames) other than those related to driving will not be shown. A TICS is in compliance with this requirement if a) TICS functions considered to be inaccessible or inoperable for the driver while driving are inaccessible or inoperable even under reasonably foreseeable and probable misuse, or b) a system, subsystem or menu system is inaccessible for the driver when the means of providing data entry (including the means for switching “on” and “off ”) is either unavailable, disabled, cannot be viewed or found, or has its access for use physically blocked, or c) complex information entry is preceded by advice to use the function only when the vehicle is not in motion, or d) information is provided with the TICS defining intended use. 5.2.3 Simplicity 5.2.3.1 Explanation of principle A TICS dialogue is simple when it limits the amount of information and interaction to the extent necessary for the TICS task. 5.2.3.2 Recommendations 5.2.3.2.1 TICS dialogues affecting vehicle dynamics through control and warning systems should be designed to maximize understanding and facilitate operation. EXAMPLE 1 Since it is assumed that even a naive user of the TICS will have knowledge of vehicle operation, dialogue for information systems will use familiar icons, symbols and text found in other vehicles. SIST EN ISO 15005:2003
ISO 15005:2002(E) © ISO 2002 – All rights reserved 7 EXAMPLE 2 Information that implies distinctive TICS behaviour or requires distinctive driver actions will be presented such that it can be readily distinguished from other (routine) information. EXAMPLE 3 Warning displays will be more conspicuous than, and easily distinguished from, status displays. 5.2.3.2.2 The design of TICS dialogues should optimize physical and mental driver effort and minimize distraction, except where the attraction of the driver’s attention is required.
EXAMPLE 1 Collision avoidance systems use will display by exception principles, i.e. only when a critical situation is sensed by the system will a warning message be displayed to the driver. EXAMPLE 2 Visual displays will be able to detect the ambient illumination and adapt their own brightness accordingly.
EXAMPLE 3 Visual demands of a route guidance function will be minimized by providing spoken, turn-by-turn guidance instructions. EXAMPLE 4 In a dynamic route guidance situation, the guidance information presented on a visual display will be tailored to the driving task: as in a road map for highway travel or an intersection diagram for a turn manœuvre, etc. 5.2.4 Timing/priorities 5.2.4.1 Explanation of principle A TICS dialogue has fulfilled timing and priority requirements for driving when continuous driver attention to traffic situations is supported, or not adversely influenced. 5.2.4.2 Requirements 5.2.4.2.1 A TICS dialogue shall regulate the flow of information into sufficiently short and concise groups that can be easily perceived. EXAMPLE 1 The amount and content of visual information will be limited so that the driver can assimilate it with glances of duration appropriate to the driving situation. EXAMPLE 2 Related pieces of information will be presented in close spatial or temporal proximity to allow the message to be shorter and more easily understood. EXAMPLE 3 The amount of textual driver information will be limited in length. Text on maps will be avoided as much as possible. EXAMPLE 4 Junction representation within a navigation system will be stylized to represent only essential features. A TICS is in compliance with this requirement if a) dwell times of 1,5 s are sufficient to acquire relevant information, and b) the auditory components of a TICS device are in accordanc
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