SIST ISO 25551:2022
(Main)Ageing societies - General requirements and guidelines for carer-inclusive organizations
Ageing societies - General requirements and guidelines for carer-inclusive organizations
This document specifies requirements and provides guidelines for an organizational program for working carers providing care to:
— adult care recipients (e.g. adults with cognitive, sensory, physical, and invisible disabilities, adults with chronic or episodic conditions and older dependents);
— long-term childcare recipients (e.g. due to chronic illness or permanent cognitive, sensory or physical disability or injury).
This document is applicable to any organization, regardless of size, sector or community setting (i.e. urban, rural or remote).
This document can be used in conjunction with an organization’s management systems, human resource programs, and/or equity, diversity and inclusion programs, or on its own in the absence of a formal workplace program to support working carers.
Vieillissement de la population -- Exigences générales et lignes directrices pour les organisations favorisant et appuyant les aidants naturels
Starajoča se družba - Splošne zahteve in smernice za oskrbovalcem prijazne organizacije
Ta dokument določa zahteve in podaja smernice za organizacijski program za oskrbovalce, ki skrbijo za:
– odrasle oskrbovance (npr. odrasle s kognitivnimi, senzoričnimi, telesnimi in nevidnimi motnjami, odrasle s kroničnimi ali epizodnimi boleznimi ter starejše odvisne osebe);
– dolgotrajne otroške oskrbovance (npr. zaradi kronične bolezni ali trajne kognitivne, senzorične ali fizične prizadetosti ali poškodbe).
Ta dokument se uporablja za vse organizacije ne glede na njihovo velikost, sektor ali okolje (tj. mestno, podeželsko ali oddaljeno).
Ta dokument je mogoče uporabljati v povezavi s sistemi vodenja organizacije, programi človeških virov in/ali programi pravičnosti, raznolikosti in vključevanja oziroma samostojno, če ni uradnega programa za delovno mesto oskrbovalca.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-marec-2022
Starajoča se družba - Splošne zahteve in smernice za oskrbovalcem prijazne
organizacije
Ageing societies - General requirements and guidelines for carer-inclusive organizations
Vieillissement de la population -- Exigences générales et lignes directrices pour les
organisations favorisant et appuyant les aidants naturels
Ta slovenski standard je istoveten z: ISO 25551:2021
ICS:
03.080.30 Storitve za potrošnike Services for consumers
03.100.30 Vodenje ljudi Management of human
resources
11.020.10 Zdravstvene storitve na Health care services in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
INTERNATIONAL ISO
STANDARD 25551
First edition
2021-11
Ageing societies — General
requirements and guidelines for
carer-inclusive organizations
Vieillissement de la population — Exigences générales et lignes
directrices pour les organisations favorisant et appuyant les aidants
naturels
Reference number
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 4
4.1 General . 4
4.2 Guiding principles . 4
5 Carer-inclusive program . 5
5.1 General . 5
5.2 Top management commitment, support, and leadership . 5
5.3 Worker consultation and participation . 6
5.4 Carer-inclusive organization policy . 6
5.5 Regulatory and other requirements . 7
5.6 Social responsibility . 7
5.7 Review of internal practices and available supports . 7
5.8 Identify gaps and barriers . 8
5.9 Objectives and targets . 8
5.10 Confidential disclosure of working carers . 9
5.11 Awareness, competence, and training . 9
5.11.1 General . 9
5.11.2 Training . 9
5.12 Communication of available services . 9
5.13 Carer culture . 10
5.14 Actions by organizations to provide necessary supports for working carers . 10
5.14.1 General . 10
5.14.2 Suggested actions . 11
5.15 Response to unplanned or emergency caregiving situations . 11
5.16 Monitoring and measurement . 12
5.16.1 General .12
5.16.2 Documentation.12
6 Management review and continual improvement .12
6.1 Review process . .12
6.1.1 General .12
6.1.2 Review input . 13
6.1.3 Review output . 13
6.2 Continual improvement . 13
Annex A (informative) Sex-/gender-based lens .15
Annex B (informative) Sample internal review checklist .17
Bibliography .20
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 314, Ageing societies.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
0.1 General
Worldwide, 349 million people are estimated to be care-dependent and of these, 101 million people
[1]
are over the age of 60 years . The form that long-term care takes varies significantly among and
within countries, from home care services to institutional hospital-based care. In most countries,
individuals assume caregiving responsibilities for a spouse, family member, or friend who needs care
because of limitations in their physical, mental or cognitive functioning and the majority of these carers
are women. Although caregiving is a valued societal resource and often viewed positively by carers
themselves, family/friend carers are largely a hidden and unacknowledged workforce.
Caregiving has become one of the most important social and economic issues worldwide and as
population ages, carers will play an increasing critical role in every society, providing substantial
economic value globally. For example, a study in Finland showed that the availability of unpaid care
[2]
considerably reduces public care expenditure (estimated cost savings of 338 million euros) . As
unpaid care reduces costs of health system expenditure, it needs to be recognized that both unpaid
and paid care is more often done by women. This can result in women leaving paid work to meet the
demands of their unpaid care work and/or experiencing workplace inequalities. Caregiving is impacting
workforces, health care systems, families and societies in general.
One of the greatest challenges for working carers is trying to balance employment with caregiving
responsibilities. For example, labour force participation (the percentage of working age people in
an economy who are either employed or unemployed but actively looking for work) is significantly
affected by the family care needs of the growing ageing population. At the same time, family sizes are
decreasing, more women are employed in the labour force, mobility is increasing, life expectancy is
increasing, and the number of older adults in need of care is projected to continue to grow. These trends
[3][4][5][6]
are impacting the growing number of working carers. Studies show that their paid work is
negatively impacted by becoming a carer and in most situations, employers do not have policies or
[7]
programs in place to support these working carers .
0.2 Supports for working carers
Employers can play a key role in supporting their employees who are also carers. Organizations can
opt to sponsor benefits to working carers, such as education, skills training or supportive services, or
to implement carer-supportive personnel policies and programs. These policies and programs help
working carers to manage their paid work alongside their caring role, providing equal opportunities for
them to remain in/or return to work, and help to
...
INTERNATIONAL ISO
STANDARD 25551
First edition
2021-11
Ageing societies — General
requirements and guidelines for
carer-inclusive organizations
Vieillissement de la population — Exigences générales et lignes
directrices pour les organisations favorisant et appuyant les aidants
naturels
Reference number
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 4
4.1 General . 4
4.2 Guiding principles . 4
5 Carer-inclusive program . 5
5.1 General . 5
5.2 Top management commitment, support, and leadership . 5
5.3 Worker consultation and participation . 6
5.4 Carer-inclusive organization policy . 6
5.5 Regulatory and other requirements . 7
5.6 Social responsibility . 7
5.7 Review of internal practices and available supports . 7
5.8 Identify gaps and barriers . 8
5.9 Objectives and targets . 8
5.10 Confidential disclosure of working carers . 9
5.11 Awareness, competence, and training . 9
5.11.1 General . 9
5.11.2 Training . 9
5.12 Communication of available services . 9
5.13 Carer culture . 10
5.14 Actions by organizations to provide necessary supports for working carers . 10
5.14.1 General . 10
5.14.2 Suggested actions . 11
5.15 Response to unplanned or emergency caregiving situations . 11
5.16 Monitoring and measurement . 12
5.16.1 General .12
5.16.2 Documentation.12
6 Management review and continual improvement .12
6.1 Review process . .12
6.1.1 General .12
6.1.2 Review input . 13
6.1.3 Review output . 13
6.2 Continual improvement . 13
Annex A (informative) Sex-/gender-based lens .15
Annex B (informative) Sample internal review checklist .17
Bibliography .20
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 314, Ageing societies.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
0.1 General
Worldwide, 349 million people are estimated to be care-dependent and of these, 101 million people
[1]
are over the age of 60 years . The form that long-term care takes varies significantly among and
within countries, from home care services to institutional hospital-based care. In most countries,
individuals assume caregiving responsibilities for a spouse, family member, or friend who needs care
because of limitations in their physical, mental or cognitive functioning and the majority of these carers
are women. Although caregiving is a valued societal resource and often viewed positively by carers
themselves, family/friend carers are largely a hidden and unacknowledged workforce.
Caregiving has become one of the most important social and economic issues worldwide and as
population ages, carers will play an increasing critical role in every society, providing substantial
economic value globally. For example, a study in Finland showed that the availability of unpaid care
[2]
considerably reduces public care expenditure (estimated cost savings of 338 million euros) . As
unpaid care reduces costs of health system expenditure, it needs to be recognized that both unpaid
and paid care is more often done by women. This can result in women leaving paid work to meet the
demands of their unpaid care work and/or experiencing workplace inequalities. Caregiving is impacting
workforces, health care systems, families and societies in general.
One of the greatest challenges for working carers is trying to balance employment with caregiving
responsibilities. For example, labour force participation (the percentage of working age people in
an economy who are either employed or unemployed but actively looking for work) is significantly
affected by the family care needs of the growing ageing population. At the same time, family sizes are
decreasing, more women are employed in the labour force, mobility is increasing, life expectancy is
increasing, and the number of older adults in need of care is projected to continue to grow. These trends
[3][4][5][6]
are impacting the growing number of working carers. Studies show that their paid work is
negatively impacted by becoming a carer and in most situations, employers do not have policies or
[7]
programs in place to support these working carers .
0.2 Supports for working carers
Employers can play a key role in supporting their employees who are also carers. Organizations can
opt to sponsor benefits to working carers, such as education, skills training or supportive services, or
to implement carer-supportive personnel policies and programs. These policies and programs help
working carers to manage their paid work alongside their caring role, providing equal opportunities for
them to remain in/or return to work, and help to reduce work-family conflict and/or support work-life
balance. However, there is a lack of clear guidance for employers on how to support working carers.
The workplace is but one arena where working carers can be supported. Although the majority of
waking hours are often spent at work, making it a key environment for carer supports, there are other
arenas where carer supports are available. These include those available through the government or
state, via the provision of public health care services and supports, such as family leaves. There are also
a range of non-governmental, charitable and/or disease-specific organizations (i.e. cancer, dementia)
that also provide supports, whether transportation services or personal care, for example. Finally, each
working carer also has their own informal support system made up of extended family, friends and/or
neighbours.
In some jurisdictions, working carers can be entitled to statutory care leaves, income support or credi
...
INTERNATIONAL ISO
STANDARD 25551
First edition
2021-11
Ageing societies — General
requirements and guidelines for
carer-inclusive organizations
Vieillissement de la population — Exigences générales et lignes
directrices pour les organisations favorisant et appuyant les aidants
naturels
Reference number
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 4
4.1 General . 4
4.2 Guiding principles . 4
5 Carer-inclusive program . 5
5.1 General . 5
5.2 Top management commitment, support, and leadership . 5
5.3 Worker consultation and participation . 6
5.4 Carer-inclusive organization policy . 6
5.5 Regulatory and other requirements . 7
5.6 Social responsibility . 7
5.7 Review of internal practices and available supports . 7
5.8 Identify gaps and barriers . 8
5.9 Objectives and targets . 8
5.10 Confidential disclosure of working carers . 9
5.11 Awareness, competence, and training . 9
5.11.1 General . 9
5.11.2 Training . 9
5.12 Communication of available services . 9
5.13 Carer culture . 10
5.14 Actions by organizations to provide necessary supports for working carers . 10
5.14.1 General . 10
5.14.2 Suggested actions . 11
5.15 Response to unplanned or emergency caregiving situations . 11
5.16 Monitoring and measurement . 12
5.16.1 General .12
5.16.2 Documentation.12
6 Management review and continual improvement .12
6.1 Review process . .12
6.1.1 General .12
6.1.2 Review input . 13
6.1.3 Review output . 13
6.2 Continual improvement . 13
Annex A (informative) Sex-/gender-based lens .15
Annex B (informative) Sample internal review checklist .17
Bibliography .20
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 314, Ageing societies.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
Introduction
0.1 General
Worldwide, 349 million people are estimated to be care-dependent and of these, 101 million people
[1]
are over the age of 60 years . The form that long-term care takes varies significantly among and
within countries, from home care services to institutional hospital-based care. In most countries,
individuals assume caregiving responsibilities for a spouse, family member, or friend who needs care
because of limitations in their physical, mental or cognitive functioning and the majority of these carers
are women. Although caregiving is a valued societal resource and often viewed positively by carers
themselves, family/friend carers are largely a hidden and unacknowledged workforce.
Caregiving has become one of the most important social and economic issues worldwide and as
population ages, carers will play an increasing critical role in every society, providing substantial
economic value globally. For example, a study in Finland showed that the availability of unpaid care
[2]
considerably reduces public care expenditure (estimated cost savings of 338 million euros) . As
unpaid care reduces costs of health system expenditure, it needs to be recognized that both unpaid
and paid care is more often done by women. This can result in women leaving paid work to meet the
demands of their unpaid care work and/or experiencing workplace inequalities. Caregiving is impacting
workforces, health care systems, families and societies in general.
One of the greatest challenges for working carers is trying to balance employment with caregiving
responsibilities. For example, labour force participation (the percentage of working age people in
an economy who are either employed or unemployed but actively looking for work) is significantly
affected by the family care needs of the growing ageing population. At the same time, family sizes are
decreasing, more women are employed in the labour force, mobility is increasing, life expectancy is
increasing, and the number of older adults in need of care is projected to continue to grow. These trends
[3][4][5][6]
are impacting the growing number of working carers. Studies show that their paid work is
negatively impacted by becoming a carer and in most situations, employers do not have policies or
[7]
programs in place to support these working carers .
0.2 Supports for working carers
Employers can play a key role in supporting their employees who are also carers. Organizations can
opt to sponsor benefits to working carers, such as education, skills training or supportive services, or
to implement carer-supportive personnel policies and programs. These policies and programs help
working carers to manage their paid work alongside their caring role, providing equal opportunities for
them to remain in/or return to work, and help to reduce work-family conflict and/or support work-life
balance. However, there is a lack of clear guidance for employers on how to support working carers.
The workplace is but one arena where working carers can be supported. Although the majority of
waking hours are often spent at work, making it a key environment for carer supports, there are other
arenas where carer supports are available. These include those available through the government or
state, via the provision of public health care services and supports, such as family leaves. There are also
a range of non-governmental, charitable and/or disease-specific organizations (i.e. cancer, dementia)
that also provide supports, whether transportation services or personal care, for example. Finally, each
working carer also has their own informal support system made up of extended family, friends and/or
neighbours.
In some jurisdictions, working carers can be entitled to statutory care leaves, income support or credi
...
S L O V E N S K I SIST ISO 25551
S T A N D A R D marec 2022
Starajoča se družba – Splošne zahteve in smernice za
oskrbovalcem prijazne organizacije
Ageing societies – General requirements and guidelines for carer-inclusive
organizations
Vieillissement de la population – Exigences générales et lignes directrices pour
les organisations favorisant et appuyant les aidants naturels
Referenčna oznaka
ICS 03.080.30; 03.100.30: 11.020.10 SIST ISO 25551:2022 (sl)
Nadaljevanje na straneh 2 do 28
© 2024-03. Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega standarda ni dovoljeno.
SIST ISO 25551 : 2022
NACIONALNI UVOD
Standard SIST ISO 25551 (sl), Starajoča se družba – Splošne zahteve in smernice za oskrbovalcem
prijazne organizacije, 2022, ima status slovenskega standarda in je istoveten mednarodnemu standardu
ISO 25551 (en), Ageing societies – General requirements and guidelines for carer-inclusive
organizations, 2021.
NACIONALNI PREDGOVOR
Mednarodni standard ISO 25551:2021 je pripravil tehnični odbor ISO/TC 314 Starajoča se družba.
Slovenski standard SIST ISO 25551:2022 je prevod mednarodnega standarda ISO 25551:2021. V
primeru spora glede besedila slovenskega prevoda v tem standardu je odločilen izvirni mednarodni
standard v angleškem jeziku.
Odločitev za izdajo tega standarda je 14. januarja 2022 sprejel Strokovni svet SIST za splošno področje.
OSNOVA ZA IZDAJO STANDARDA
– privzem standarda ISO 25551:2021
OPOMBI:
– Povsod, kjer se v besedilu standarda uporablja izraz "mednarodni standard", v SIST ISO 25551:2022
to pomeni "slovenski standard".
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
SIST ISO 25551 : 2022
Vsebina Stran
Predgovor . 4
Uvod . 5
1 Področje uporabe . 9
2 Zveze s standardi . 9
3 Izrazi in definicije . 9
4 Načela.12
4.1 Splošno .12
4.2 Vodilna načela .12
5 Oskrbovalcem prijazen program .13
5.1 Splošno .13
5.2 Zavezanost, podpora in voditeljstvo najvišjega vodstva .13
5.3 Posvetovanje z delavci in njihovo sodelovanje .14
5.4 Politika oskrbovalcem prijazne organizacije .14
5.5 Regulatorne in druge zahteve .15
5.6 Družbena odgovornost .15
5.7 Pregled notranjih praks in razpoložljivih oblik podpore .15
5.8 Opredelitev vrzeli in ovir .15
5.9 Okvirni in izvedbeni cilji .16
5.10 Zaupno razkritje zaposlenih oskrbovalcev .16
5.11 Ozaveščenost, kompetence in usposabljanje .17
5.11.1 Splošno .17
5.11.2 Usposabljanje .17
5.12 Komuniciranje o razpoložljivih storitvah .17
5.13 Oskrbovalcem prijazna kultura .18
5.14 Ukrepi organizacij za zagotavljanje potrebnih oblik podpore zaposlenim oskrbovalcem .18
5.14.1 Splošno .18
5.14.2 Predlagani ukrepi.19
5.15 Odziv na nenačrtovane ali izredne primere oskrbe .19
5.16 Spremljanje in merjenje .20
5.16.1 Splošno .20
5.16.2 Dokumentacija .20
6 Vodstveni pregled in nenehno izboljševanje .20
6.1 Postopek pregleda .20
6.1.1 Splošno .20
6.1.2 Vhodni podatki za pregled .20
6.1.3 Rezultati pregleda .21
6.2 Nenehno izboljševanje .21
Dodatek A (informativni): Vidik biološkega/družbenega spola .22
Dodatek B (informativni): Vzorčni kontrolni seznam za notranji pregled .24
Literatura.27
SIST ISO 25551 : 2022
Predgovor
ISO (Mednarodna organizacija za standardizacijo) je svetovna zveza nacionalnih organov za standarde
(članov ISO). Mednarodne standarde po navadi pripravljajo tehnični odbori ISO. Vsak član, ki želi
delovati na določenem področju, za katero je bil ustanovljen tehnični odbor, ima pravico biti zastopan v
tem odboru. Pri delu sodelujejo tudi mednarodne vladne in nevladne organizacije, povezane z ISO. V
vseh zadevah, ki so povezane s standardizacijo na področju elektrotehnike, ISO tesno sodeluje z
Mednarodno elektrotehniško komisijo (IEC).
Postopki, uporabljeni pri pripravi tega dokumenta, in predvideni postopki za njegovo vzdrževanje so
opisani v 1. delu Direktiv ISO/IEC. Posebna pozornost naj se nameni različnim kriterijem odobritve,
potrebnim za različne vrste dokumentov ISO. Ta dokument je bil zasnovan v skladu z uredniškimi pravili
Direktiv ISO/IEC, 2. del (glej www.iso.org/directives).
Opozoriti je treba na možnost, da so nekateri elementi tega dokumenta lahko predmet patentnih pravic.
ISO ne prevzema odgovornosti za identifikacijo nekaterih ali vseh takih patentnih pravic. Podrobnosti o
morebitnih patentnih pravicah, identificiranih med pripravo tega dokumenta, bodo navedene v uvodu
in/ali na seznamu patentnih izjav, ki jih je prejela organizacija ISO (glej www.iso.org/patents).
Vsakršna trgovska imena, uporabljena v tem dokumentu, so informacije za uporabnike in ne pomenijo
podpore blagovni znamki.
Za razlago prostovoljne narave standardov, pomena specifičnih pojmov in izrazov ISO, povezanih z
ugotavljanjem skladnosti, ter informacije o tem, kako ISO upošteva načela Svetovne trgovinske
organizacije (WTO) v Tehničnih ovirah pri trgovanju (TBT), glej spletno mesto
www.iso.org/iso/foreword.html.
Ta dokument je pripravil tehnični odbor ISO/TC 314 “Starajoča se družba”.
Uporabnik naj vse povratne informacije ali vprašanja o tem dokumentu posreduje nacionalnemu organu
za standarde v svoji državi. Celoten seznam teh organov je na voljo na spletnem mestu
www.iso.org/members.html.
SIST ISO 25551 : 2022
Uvod
0.1 Splošno
Po ocenah je na svetu 349 milijonov ljudi odvisnih od oskrbe, od tega je 101 milijon ljudi starejših od
[1]
60 let. Oblike dolgotrajne oskrbe se med državami in znotraj njih močno razlikujejo ter zajemajo od
storitev oskrbe na domu do institucionalne bolnišnične oskrbe. V večini držav posamezniki, med katerimi
so večinoma ženske, prevzamejo obveznosti oskrbe zakonca, družinskega člana ali prijatelja, ki
potrebuje oskrbo zaradi omejitev v fizičnem, duševnem ali kognitivnem delovanju. Čeprav je oskrba
cenjen družbeni vir in jo oskrbovalci sami pogosto dojemajo pozitivno, so oskrbovalci, ki so družinski
člani/prijatelji, večinoma skrita in nepriznana delovna sila.
Oskrba je postala eno od najpomembnejših socialnih in ekonomskih vprašanj po vsem svetu, pri čemer
bodo s staranjem prebivalstva oskrbovalci pridobivali vse pomembnejšo vlogo v vsaki družbi in bodo
zagotavljali znatno ekonomsko vrednost po vsem svetu. Študija na Finskem je na primer pokazala, da
se z razpoložljivostjo neplačane oskrbe znatno zmanjšajo javnofinančni odhodki za oskrbo (prihranki po
[2]
ocenah znašajo 338 milijonov evrov). Z neplačano oskrbo se zmanjšujejo izdatki za zdravstvene
sisteme, pri tem pa se je treba zavedati, da tako neplačano kot plačano oskrbo pogosteje zagotavljajo
ženske. Ženske zato včasih opustijo plačano delo, da lahko izpolnjujejo obveznosti neplačane oskrbe,
in/ali se soočajo z neenakostmi na delovnem mestu. Oskrba vpliva na delovno silo, zdravstvene
sisteme, družine in družbo na splošno.
Eden od največjih izzivov za zaposlene oskrbovalce je usklajevanje zaposlitve z obveznostmi oskrbe.
Potrebe po družinski oskrbi vse številčnejšega starajočega se prebivalstva na primer znatno vplivajo na
stopnjo aktivnosti (odstotek delovno sposobnih ljudi v gospodarstvu, ki so zaposleni ali brezposelni,
vendar aktivno iščejo zaposlitev). Po drugi strani se velikost družine zmanjšuje, več žensk je zaposlenih,
povečuje se mobilnost, podaljšuje se pričakovana življenjska doba, še naprej pa naj bi se povečevalo
tudi število starejših odraslih, ki potrebujejo oskrbo. Zaradi teh trendov se število zaposlenih
[3][4][5][6]
oskrbovalcev povečuje. Glede na študije posameznikom to, da postanejo oskrbovalci, negativno
vpliva na njihovo plačano delo, delodajalci pa v večini primerov nimajo politik ali programov, ki bi te
[7]
zaposlene oskrbovalce podpirali.
0.2 Podpore za zaposlene oskrbovalce
Delodajalci imajo lahko ključno vlogo pri zagotavljanju podpore svojim zaposlenim, ki so tudi oskrbovalci.
Organizacije se lahko odločijo za sponzoriranje ugodnosti za zaposlene oskrbovalce, kot so
izobraževanje, praktično usposabljanje ali podporne storitve, ali za izvajanje kadrovskih politik in
programov v podporo oskrbovalcem. Te politike in programi pomagajo zaposlenim oskrbovalcem, da
opravljajo svoje plačano delo poleg svoje vloge oskrbovalca, jim zagotavljajo enake možnosti, da
ostanejo v delovnem razmerju/ali se vrnejo vanj, ter pomagajo zmanjšati konflikt med delom in družino
in/ali podpirajo usklajevanje med poklicnim in zasebnim življenjem. Kljub temu ni jasnih smernic za
delodajalce o tem, kako podpirati zaposlene oskrbovalce.
Delovno mesto je le eno od okolij, kjer lahko zaposleni oskrbovalci pridobijo podporo. Čeprav se večina
časa pogosto preživi na delovnem mestu, zaradi česar je to okolje ključno za podporo oskrbovalcem,
obstajajo tudi drugi okviri za podporo oskrbovalcem. To vključuje podporo prek vlade ali države, v obliki
javnih storitev zdravstvenega varstva in podpore, kot je družinski dopust. Poleg tega obstaja vrsta
nevladnih, dobrodelnih organizacij in/ali organizacij za posamezne bolezni (npr. rak, demenca), ki prav
tako zagotavljajo podporo, kot so prevozne storitve ali osebna oskrba. Prav tako ima vsak zaposleni
oskrbovalec tudi svoj neformalni sistem podpore, ki ga sestavljajo širša družina, prijatelji in/ali sosedje.
V nekaterih jurisdikcijah so zaposleni oskrbovalci lahko upravičeni do zakonsko predpisanih odsotnosti
z dela za nego/oskrbo, prejemajo dohodkovne podpore ali kredit, so vključeni v zavarovalne sheme,
prejemajo finančno podporo za stroške oskrbe itd. Evropska unija je na primer junija 2019 posodobila
svojo direktivo o usklajevanju poklicnega in zasebnega življenja tako, da je vključila odsotnost z dela
zaradi oskrbe in razširila pravico do prožne ureditve dela na zaposlene oskrbovalce (prej na voljo
[8]
zaposlenim staršem).
SIST ISO 25551 : 2022
Namen tega dokumenta je dopolniti ustrezne obstoječe programe in oblike podpore, ki jih zagotavlja
država ali se zagotavljajo kako drugače.
0.3 Prednosti izvajanja oskrbovalcem prijaznega programa
Študije kažejo, da oskrbovalcem prijazne politike in programi prispevajo k:
‒ zadržanju usposobljenega osebja,
‒ povečanju zavzetosti in produktivnosti pr
...
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