EN ISO 24803:2017

Recreational diving services - Requirements for recreational diving providers (ISO 24803:2017)

ISO 24803:2017 specifies requirements for service providers in the field of recreational scuba diving and snorkelling excursions.
It specifies the following areas of service provision:
-   introductory diving activities;
-   snorkelling excursions;
-   provision of training and education;
-   organized and guided diving for qualified divers;
-   rental of diving and snorkelling equipment.
Service providers can offer one or more of these services. ISO 24803:2017 specifies the nature and quality of the services to the client.
ISO 24803:2017 does not apply to freediving (also called "apnea diving").

Dienstleistungen des Freizeittauchens - Anforderungen an Dienstleister des Freizeittauchens (ISO 24803:2017)

Services relatifs à la plongée de loisirs - Exigences relatives aux prestataires de services de plongée subaquatique de loisirs (ISO 24803:2017)

L'ISO 24803:2017 spécifie les exigences relatives aux prestataires de services dans le domaine de la plongée subaquatique de loisirs et des excursions de plongée avec tuba.
Il spécifie les domaines de prestation de services suivants:
-   activités d'initiation à la plongée;
-   randonnées subaquatiques;
-   formation et enseignement théorique;
-   plongée organisée et plongée encadrée pour plongeurs qualifiés;
-   location d'équipements de plongée et de randonnée subaquatique.
Les prestataires de services peuvent proposer un ou plusieurs de ces services. L'ISO 24803:2017 spécifie la nature et la qualité des services fournis au client.
L'ISO 24803:2017 ne s'applique pas aux plongées libres (également appelées «plongées en apnée»).

Centri za rekreacijsko potapljanje - Zahteve za ponudnike storitev rekreacijskega potapljanja (ISO 24803:2017)

Ta evropski standard določa zahteve za ponudnike storitev rekreacijskega potapljanja.
Določa tri področja zagotavljanja storitev:
¾ usposabljanja in izobraževanja,
¾ organiziranega in vodenega potapljanja za certificirane potapljače,
¾ izposoje opreme za potapljanje.
Ponudniki storitev lahko ponujajo eno ali več teh storitev. Ta evropski standard določa naravo in kakovost storitev za stranke in se uporablja le za pogodbeno zagotavljanje teh storitev.

General Information

• Status: Published
• Publication Date: 28-Mar-2017
• Withdrawal Date: 29-Sep-2017
• ICS: 03.080.30 - Services for consumers
• ICS: 03.200 - Leisure. Tourism
• ICS: 03.200.99 - Other standards relating to leisure and tourism
• Technical Committee: CEN/TC 329 - Tourism services
• Drafting Committee: CEN/TC 329 - Tourism services
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 29-Mar-2017
• Completion Date: 29-Mar-2017
• Ref Project: SIST EN ISO 24803:2017 - Recreational diving services - Requirements for recreational diving providers (ISO 24803:2017)

Relations

• Replaces: EN 14467:2004 - Recreational diving services - Requirements for recreational scuba diving service providers
• Effective Date: 04-Apr-2017

Overview

EN ISO 24803:2017 - titled Recreational diving services - Requirements for recreational diving providers - is a harmonized CEN adoption of ISO 24803:2017 that defines minimum service, safety and quality requirements for organisations offering recreational scuba diving and snorkelling excursions. The standard covers introductory diving, snorkelling, training/education, organized/guided dives for qualified divers, and rental of diving and snorkelling equipment. It expressly does not apply to freediving (apnea diving).

Key topics and requirements

EN ISO 24803:2017 sets out common operational and safety expectations for recreational diving providers. Major technical topics include:

• Scope of services: introductory dives, snorkelling excursions, dive training and education, organized/guided diving, and equipment rental.
• Information & communication: requirements for pre-activity information, in-service briefings and documentation for clients.
• Risk assessment: identification and mitigation of hazards associated with dive operations and excursions.
• Surface support and safety: roll call, activity timing, and surface procedures to account for participants.
• Vessel operations: crewing considerations, safety/vessel briefings and additional equipment requirements for boats used in dive operations.
• Emergency equipment and procedures: prescribed approach to emergency kit availability and response procedures (e.g., rescue planning, communication).
• Diving equipment: standards for rental and maintenance of scuba and snorkel gear.
• Training and education: facility and open-water training site requirements, staff competence and record keeping.
• Environmental considerations: duty to minimize environmental impact during operations.
• Special groups: guidance for minors and vulnerable persons.

These topics reflect the document’s chapters on common requirements, snorkelling excursions, introductory dives, scuba training, and organized/guided diving.

Practical applications and users

EN ISO 24803:2017 is practical for organisations that deliver recreational diving services, including:

• Dive centres, resorts and liveaboard operators
• Dive tour and excursion providers
• Scuba training agencies and dive instructors
• Equipment rental businesses
• Tourism regulators, safety auditors and insurers

Benefits include standardised safety practices, improved customer information and confidence, clearer operational procedures for vessels and training sites, and a benchmark for audits and insurance compliance.

Related standards

Relevant normative references and related standards often used alongside EN ISO 24803:2017 include other ISO/CEN diving standards such as ISO 24801 (diver training/levels) and ISO 24802 (instructor training). Users should consult national regulations (notably where CEN members have national deviations) and sector-specific guidance for detailed implementation.

Keywords: EN ISO 24803:2017, recreational diving services, recreational diving providers, scuba diving, snorkelling, dive operator, diving training, equipment rental, dive safety.

Standards Content (Sample)

SLOVENSKI STANDARD
01-junij-2017
1DGRPHãþD
SIST EN 14467:2004
Centri za rekreacijsko potapljanje - Zahteve za ponudnike storitev rekreacijskega
potapljanja (ISO 24803:2017)
Recreational diving services - Requirements for recreational diving providers (ISO
24803:2017)
Dienstleistungen des Freizeittauchens - Anforderungen an Dienstleister des Freizeit-
Gerätetauchens (ISO 24803:2017)
Services relatifs à la plongée de loisirs - Exigences relatives aux prestataires de services
de plongée de loisirs en scaphandre autonome (ISO 24803:2017)
Ta slovenski standard je istoveten z: EN ISO 24803:2017
ICS:
03.080.99 Druge storitve Other services
03.200.99 'UXJLVWDQGDUGLY]YH]LV Other standards relating to
SURVWLPþDVRPLQWXUL]PRP leisure and tourism
97.220.40 Oprema za športe na Outdoor and water sports
prostem in vodne športe equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 24803
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2017
EUROPÄISCHE NORM
ICS 03.200.99; 03.080.30 Supersedes EN 14467:2004
English Version
Recreational diving services - Requirements for
recreational diving providers (ISO 24803:2017)
Services relatifs à la plongée de loisirs - Exigences Dienstleistungen des Freizeittauchens - Anforderungen
relatives aux prestataires de services de plongée an Dienstleister des Freizeittauchens (ISO
subaquatique de loisirs (ISO 24803:2017) 24803:2017)
This European Standard was approved by CEN on 1 March 2017.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 24803:2017 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Annex A (informative) A–deviations . 4
European foreword
This document (EN ISO 24803:2017) has been prepared by Technical Committee ISO/TC 228 “Tourism
and related services” in collaboration with Technical Committee CEN/TC 329 “Tourism services” the
secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2017, and conflicting national standards
shall be withdrawn at the latest by September 2017.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes EN 14467:2004.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 24803:2017 has been approved by CEN as EN ISO 24803:2017 without any modification.
Annex A
(informative)
A–deviations
A- deviation: National deviation due to regulations, the alteration of which is for the time being outside
the competence of the CEN/ CENELEC member.
This European Standard does not fall under any Directive of the EU.
In the relevant CEN/ CENELEC countries these A- deviations are valid instead of the provisions of the
European Standard until they have been removed.
Clause Deviation
Country National regulation
France Sport’s Code (Code du Sport, CdS)
French regulation defining in subsequent annexes
Clause 1 Article L322-2 of Sport’s Code (Code du Sport, CdS)
Scope Establishments where are practiced one or more physical or sport activities
must have, for each type of activity or establishment, hygiene and security
This document
guarantees defined by regulation.
specifies
requirements for Article R212-7 of Sport’s Code (Code du Sport CdS)
service providers in
The activities carried on in a Specific Environment involving compliance with
the field of
special security measures mentioned in Article L. 212-2 are those related to
recreational scuba
practice:
diving and
1) From scuba diving, anywhere, and snorkeling, in a natural environment and
snorkelling
diving pool;
excursions.
Article A322-71 of Sport’s Code (Code du Sport CdS)
It specifies the
The provisions of this section shall apply to the mentioned Establishments in
following areas of
Article L. 322-2 which organize the practice of scuba diving. (.)
service provision:
Article A322-101 of Sport’s Code (Code du Sport CdS), Apnéa and
— introductory
snorkeling:
diving activities;
For the purposes of this section, the practice of apnea is subject to the
— snorkelling
provisions of Article A.322-81 A. and I of Article A.322-78.
excursions;
By way of derogation from I of the article A. 322-78, for the practice of apnea
— provision of
between the depths 0/ 6 meters, divers have at their disposal at the place of
training and
launching or immersion a rescue plan and the following emergency equipment:
education;
- a way of communication to prevent rescue services. VHF radio
— organized and
system is required when diving takes place at sea from a diving
guided diving for
support vessel;
qualified divers;
- Evacuation form in a standard format in Annex III-19.
— rental of diving
and snorkelling
- Abstract of the Sports Code, Part regulation, Book III Sports practice, Title
equipment. II requirements concerning sport activities, Section 3 Establishments
organizing the practice of scuba diving: Article A.322-71 to Article A.322-
Service providers
101 including Annexes III-III-14a-20b of the regulatory provisions s of the
can offer one or
Sport’s Code.
more of these
services. This
document specifies
the nature and
quality of the
services to the client.
This document does
not apply to
freediving (also
called “apnea
diving”).
Clause 2 - Decision of the Commission of the European Communities: 25Th July
2000, MARKT/D4/8339/2000-FR : Derogation already granted,
Normative
references - A-deviation: Derogation already granted : (French A-deviation
ISO 24801-3, EN ISO 24801-3, EN ISO 24802-1 and EN ISO 24802-2)
ISO 24802-1, - Article A212-194 of Sport’s Code (Code du Sport CdS):- The substantial
difference within the meaning of Article R. 212-90-1 and 3 of Article R.
ISO 11121
212-93 may exist between the professional qualifications of the declarant
ISO 13289
and the professional qualification required in the country is assessed by
reference to National official qualifications or « brevet professionnel » -
option : "scuba diving" or « diplôme d'Etat », option : "scuba diving" as they
integrate technical skills and safety knowledge and safety practices.
- Article L212-1 of Sport’s Code (Code du Sport CdS): Only can, with
remuneration, teach, lead or supervise a sport or physical activity or train
its practitioners as main activity or a small part of the business, on a
habitual, seasonal, cyclical or occasional manner, subject to the provisions
of the fourth paragraph of this Article L. 212-2 of the code, holders of a
diploma, or title for professional purposes or professional qualification
certificate :
1.) ensuring competence in guarantee the safety of people practising and
others in the specific activity;
2.) and registered in the national directory of professional certifications in
accordance with Section II of Article L. 335-6 of the Education Code.
- Article A212-1 of Sport’s Code (Code du Sport CdS) :The diplomas,
certificates for professional purposes and certificates of qualification for
entitlement to teach, lead or supervise , or the frame of a physical or
sporting activity considered or in a set of activities of the same nature
relating to a specific public, or training of its practitioners with
remuneration, in accordance with Article L. 212-1, are shown in table in
Annex II-1 (.):
«Brevet professionnel » -option: "scuba diving": full autonomy of
snorkeling activities. Teaching and supervision of scuba diving activities in
the technical and safety conditions laid down in Articles A. 322-71 et seq. of
the sport’s code. Authorization to pursue the work each period of five
years, given at the end of a refresher course.
« Diplôme d’Etat » Option "scuba diving": Teach, lead, supervise or
training scuba diving activities in the technical and safety conditions laid
down in Articles A. 322-71 et seq. of the sport’s code. Authorization to
pursue the work each period of five years, given at the end of a refresher
course.
Article A322-71 to Article A.322-101 of Sport’s Code
https://www.legifrance.gouv.fr/affichCode.do;jsessionid=117EE67B856DE5BC80EA6769BDACBB2C.t
pdila10v_3?idSectionTA=LEGISCTA000025393884&cidTexte=LEGITEXT000006071318&dateTexte=2
Article L212-1 of Sport’s Code
https://www.legifrance.gouv.fr/affichCode.do;jsessionid=A88B0C5E844953A5DDEC3D9613006A54.tp
dila11v_2?idSectionTA=LEGISCTA000006167038&cidTexte=LEGITEXT000006071318&dateTexte=20
Article A212-1 of Sport’s Code
https://www.legifrance.gouv.fr/affichCodeArticle.do?cidTexte=LEGITEXT000006071318&idArticle=LE
GIARTI000018750762&dateTexte=&categorieLien=cid
INTERNATIONAL ISO
STANDARD 24803
Second edition
2017-03
Recreational diving services —
Requirements for recreational diving
providers
Services relatifs à la plongée de loisirs — Exigences relatives aux
prestataires de services de plongée subaquatique de loisirs
Reference number
ISO 24803:2017(E)
©
ISO 2017
ISO 24803:2017(E)
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2017 – All rights reserved

ISO 24803:2017(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Common requirements . 3
4.1 Minors and vulnerable persons . 3
4.2 Information to be provided . 3
4.2.1 Introductory information . 3
4.2.2 Information during service provision . 4
4.3 Risk assessment . 4
4.4 Surface support procedures and related safety provisions . 5
4.4.1 Roll call . 5
4.4.2 Activity time . 5
4.5 Vessel operations . 5
4.5.1 Crewing considerations . 5
4.5.2 Safety/vessel briefing . 5
4.5.3 Additional equipment requirements for vessels . 6
4.6 Emergency equipment and procedures . 6
4.6.1 Emergency equipment . 6
4.6.2 Emergency procedures. 6
4.7 Diving equipment . 7
4.8 Documentation . 7
5 Environmental considerations . 7
6 Snorkelling excursions . 7
7 Introductory dives . 7
8 Scuba diving training and education . 7
8.1 General requirements . 7
8.2 Training locations . 8
8.2.1 Theory teaching facilities . 8
8.2.2 Open water training sites . 8
8.3 Staff . 8
8.4 Record keeping . 8
9 Organized and guided diving for certified divers . 9
9.1 Provision of services to groups . 9
9.2 Organized dive . 9
9.3 Guided dive . 9
9.4 Locations .10
9.5 Staff .10
10 Rental of diving equipment .10
10.1 Services provided .10
10.2 Diving equipment .10
10.3 Staff .10
Bibliography .11
ISO 24803:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/ patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: w w w . i s o .org/ iso/ foreword .html.
This document was prepared by Technical Committee ISO/TC 228, Tourism and related services.
This second edition cancels and replaces the first edition (ISO 24803:2007), which has been technically
revised.
iv © ISO 2017 – All rights reserved

ISO 24803:2017(E)
Introduction
Standardization is important for recreational activities, such as diving, for which training and
experience are essential for the participants to be able to carry out the activity safely. Although
recreational diving is potentially hazardous, the risks to the participants and to the natural and cultural
resources of the dive sites can easily be reduced to acceptable levels by the adoption of appropriate
precautions. Add
...