SIST EN 1332-4:2015
Identification card systems - Man-machine interface - Part 4: Coding of user requirements for people with special needs
Identification card systems - Man-machine interface - Part 4: Coding of user requirements for people with special needs
This European Standard defines the data objects to be stored within an integrated circuit(s) card and exchanged in order to enable integrated circuit(s) card accepting terminals to identify specific user interface preferences. The preference information may be used by terminals to configure appropriate methods of communicating with the user during a transaction process.
The European Standard also specifies a mechanism for the retrieval of the user preference information from an integrated circuit(s) card and for the combination of data objects to form particular user profiles, through the assignment of unique tags.
Formats and detailed definitions of single data objects are specified, however, the exact method of storage of data within the integrated circuit(s) card is outside the scope of this European Standard.
This European Standard is applicable to the scenario where the cardholder operates the card accepting equipment (e.g. a cash dispenser, ticket machine, vending machine) and to integrated circuit(s) cards conforming to ISO/IEC 7816-4:2005 and ISO/IEC 7816-6:2004 and personalised to the individual cardholder.
Identifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 4: Codierung von Benutzeranforderungen für Personen mit besonderem Bedarf
Diese Europäische Norm legt die Datenobjekte fest, die auf einer Chipkarte zu speichern und auszutauschen sind, damit in Endgeräten mit Chipkartenzugang (Kartenendgeräten) besondere Präferenzen für die Benutzerschnittstelle gesetzt werden können. Die Informationen zu den Präferenzen können von den Endgeräten für die Konfiguration geeigneter Verfahren der Kommunikation mit dem Benutzer beim Transaktionsprozess verwendet werden.
Diese Europäische Norm legt außerdem einen Mechanismus für die Wiedergewinnung der Informationen über die Benutzerpräferenzen von einer Chipkarte fest sowie einen Mechanismus für die Kombination von Datenobjekten zur Bildung von bestimmten Benutzerprofilen durch Zuweisung von eindeutigen Identifizie¬rungskennzeichen.
Es werden Formate und detaillierte Definitionen einzelner Datenobjekte festgelegt, das genaue Verfahren der Datenspeicherung auf der Chipkarte liegt jedoch nicht im Anwendungsbereich dieser Europäischen Norm.
Diese Europäische Norm gilt für Abläufe, bei denen der Karteninhaber das Kartenendgerät (z. B. einen Geld-, Fahrkarten- oder Warenautomaten) bedient, sowie für Chipkarten nach ISO/IEC 7816-4 und ISO/IEC 7816-6, die für einen bestimmten Karteninhaber persönlich ausgestellt (d. h. personalisiert) sind.
Systemes de cartes d'identification - Interface homme-machine - Partie 4: Codage des prescriptions utilisateur pour les personnes ayant des besoins spécifiques
Sistemi z identifikacijskimi karticami - Vmesnik človek-stroj - 4. del: Kodiranje zahtev uporabnikov za ljudi s posebnimi potrebami
Ta evropski standard določa podatkovne predmete, ki se shranjujejo znotraj integriranega vezja kartice in izmenjujejo, da lahko kartice z integriranim vezjem sprejemajo terminale za identifikacijo posebnih nastavitev uporabniškega vmesnika. Informacije o nastavitvah lahko terminali uporabljajo za nastavitev ustreznih metod komuniciranja z uporabnikom med postopkom transakcije.
Evropski standard določa tudi mehanizem za priklic informacij o uporabniških nastavitvah iz kartice z integriranim vezjem in za kombiniranje podatkovnih predmetov za oblikovanje posebnih uporabniških profilov prek dodeljevanja edinstvenih oznak.
Oblike in podrobne opredelitve posameznih podatkovnih predmetov so določene, vendar je natančna metoda shranjevanja podatkov znotraj integriranega vezja kartice zunaj področja uporabe tega evropskega standarda.
Ta evropski standard se uporablja za scenarij, v katerem imetnik kartice uporablja opremo, ki sprejema kartice (npr. bankomat, avtomat za prodajo vstopnic, avtomat za kavo), in kartice z integriranim vezjem, ki so v skladu s standardoma ISO/IEC 7816-4:2005 in ISO/IEC 7816-6:2004 ter so prilagojene za posameznega imetnika kartice.
General Information
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Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Identifikationskartensysteme - Schnittstelle Mensch-Maschine - Teil 4: Codierung von Benutzeranforderungen für Personen mit besonderem BedarfSystemes de cartes d'identification - Interface homme-machine - Partie 4: Codage des prescriptions utilisateur pour les personnes ayant des besoins spécifiquesIdentification card systems - Man-machine interface - Part 4: Coding of user requirements for people with special needs35.240.15Identifikacijske kartice in sorodne napraveIdentification cards and related devices35.040Nabori znakov in kodiranje informacijCharacter sets and information codingICS:Ta slovenski standard je istoveten z:EN 1332-4:2007SIST EN 1332-4:2015en,fr,de01-maj-2015SIST EN 1332-4:2015SLOVENSKI
STANDARDSIST EN 1332-4:20041DGRPHãþD
SIST EN 1332-4:2015
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 1332-4June 2007ICS 35.040; 35.240.15Supersedes EN 1332-4:1999
English VersionIdentification card systems - Man-machine interface - Part 4:Coding of user requirements for people with special needsSystèmes de cartes d'identification - Interface homme-machine - Partie 4: Codage des prescriptions utilisateurpour les personnes ayant des besoins spécifiquesIdentifikationskartensysteme - Mensch-Maschine-Schnittstelle - Teil 4: Codierung vonBenutzeranforderungen für Personen mit besonderemBedarfThis European Standard was approved by CEN on 16 May 2007.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2007 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 1332-4:2007: ESIST EN 1332-4:2015
EN 1332-4:2007 (E) 2 Contents Page Foreword.4 Introduction.5 1 Scope.6 2 Normative references.6 3 Terms and definitions.6 4 Abbreviations.7 5 User interface data objects.7 5.1 General remarks.7 5.2 Principles.8 5.3 Data object structure and byte settings.8 5.3.1 Data object structure.8 5.3.2 Structure of the tag.8 5.3.3 Structure of the length.9 5.4 Coding of user requirements.9 5.4.1 Symbols.9 5.4.2 Character size.10 5.4.3 Screen colour.10 5.4.4 Colour avoidance.11 5.4.5 Position of screen.11 5.4.6 Speech output.12 5.4.7 Sound amplification.12 5.4.8 High frequency amplification.12 5.4.9 Low frequency amplification.13 5.4.10 Input requirements.13 5.4.11 Keyboard characteristics.14 5.4.12 SMS communication.14 5.4.13 Non-keyboard input requirements.14 5.4.14 Touch screen.15 5.4.15 Position of input device.15 5.4.16 Time-outs.15 5.4.17 Language.16 5.4.18 Interface complexity level.16 5.4.19 Screen reader.16 5.4.20 Links.17 5.4.21 Speech rate.17 5.4.22 Screen enhancement software.17 5.4.23 Font.18 5.4.24 Icons.18 5.4.25 Pointer buttons.19 5.4.26 Pointer characteristics.20 5.4.27 On-screen keyboard.20 5.4.28 Numeric, time and date presentation.21 5.4.29 ALT text.21 5.4.30 Speech output of non-alphanumeric characters.21 5.4.31 Braille display.22 5.4.32 Captions (subtitles).22 5.4.33 Audio description.23 5.4.34 Clean audio.23 5.4.35 Menu selection mode.24 SIST EN 1332-4:2015
EN 1332-4:2007 (E) 3 5.4.36 Scrolling mode.24 5.4.37 Animation.24 5.4.38 Biometric characteristics.25 5.4.39 Visible output of audible prompts.25 5.4.40 Duration of a visible signal indicating audible output.26 5.4.41 Pre-stored message.26 5.4.42 Variable message.27 5.4.43 Application specific requirements.27 6 Conformance.27 6.1 General.27 6.2 Claims of conformance.27 7 Labelling and packaging.27 Annex A (normative)
Summary of tags and meanings.28 Annex B (normative)
Maintenance of user requirements data objects.29 Annex C (normative)
Application for a new data object identifier.30 Bibliography.31
SIST EN 1332-4:2015
EN 1332-4:2007 (E) 4 Foreword This document (EN 1332-4:2007) has been prepared by Technical Committee CEN/TC 224 “Personal identification, electronic signature and cards and their related systems and operations”, the secretariat of which is held by AFNOR. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by December 2007, and conflicting national standards shall be withdrawn at the latest by December 2007. This document supersedes EN 1332-4:1999. This document is a major revision of the previous version EN 1332-4:1999. The number of tags has been increased from 17 to 42. The grouping of preferences has been reorganised to make it more intuitive and notes have been added to draw attention to possible incompatible tag settings.
This European Standard is one of a series of standards, under the general title "Identification card systems - Man-machine interface" and the different parts are the following: Part 1 : Design principles for the user interface Part 2 : Dimensions and location of a tactile identifier for ID-1 cards Part 3 : Key-pads Part 4 : Coding of user requirements for people with special needs Part 5 : Raised tactile symbols for differentiation of application on ID-1 cards In addition there is a Technical Specification on Guidance on Design for Accessible Card Activated Devices. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 5 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of EN 1332 is to increase the accessibility of these services for the benefit of consumers. This will be achieved by facilitating the inter-sector and cross-border interpretability of machine readable cards and to do so with the maximum possible degree of user-friendliness. EN 1332 addresses the needs of all users, including people with special needs, for example the aged, minors, the disabled, the visually impaired, those with learning difficulties, first time users, those not conversant with the local language. EN 1332 specifies: a) design principles for the user interface (including symbols) to be incorporated into design of card operated equipment, but not the machine operations associated with the selection and delivery of goods or services; b) tactile identifier to be incorporated into the design of machine readable cards; c) standard layout for the keypads of card operated equipment; d) coding of user requirements for people with special needs; e) tactile markings for differentiating cards by application. The contents of EN 1332 are generically based, not sector specific, and cover card operated equipment. It is recognised that the equipment can also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined. The objective of establishing a standard on the coding of user requirements for people with special needs is to enable cardholders, in particular elderly and disabled people, to make better use of cardholder operated equipment accepting integrated circuit(s) cards (e.g. cash dispenser, ticket machine, vending machine), which is becoming more and more widespread in Europe. This also enables service providers to ensure that their equipment, and the services provided, can be made responsive to individual cardholder requirements. Current standards for some specific industry sectors, for example finance or healthcare, which include handling of sensitive information may not include user preference data. If issuers of cards in these sectors whish to make use of the tags specified in EN 1332-4 they should consider placing this information on the card in a separate dataset or in separate media. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 6 1 Scope This European Standard defines the data objects to be stored within an integrated circuit(s) card and exchanged in order to enable integrated circuit(s) card accepting terminals to identify specific user interface preferences. The preference information may be used by terminals to configure appropriate methods of communicating with the user during a transaction process. The European Standard also specifies a mechanism for the retrieval of the user preference information from an integrated circuit(s) card and for the combination of data objects to form particular user profiles, through the assignment of unique tags. Formats and detailed definitions of single data objects are specified, however, the exact method of storage of data within the integrated circuit(s) card is outside the scope of this European Standard. This European Standard is applicable to the scenario where the cardholder operates the card accepting equipment (e.g. a cash dispenser, ticket machine, vending machine) and to integrated circuit(s) cards conforming to ISO/IEC 7816-4 and ISO/IEC 7816-6 and personalised to the individual cardholder. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. ISO 639 (all parts), Codes for the representation of names of languages ISO/IEC 7816-4:2005, Identification cards - Integrated circuit cards - Part 4: Organization, security and commands for interchange ISO/IEC 7816-6:2004, Identification cards - Integrated circuit cards - Part 6: Interindustry data elements for interchange ISO/IEC 8825-1:2002, Information technology - ASN.1 encoding rules: Specification of Basic Encoding Rules (BER), Canonical Encoding Rules (CER) and Distinguished Encoding Rules (DER) 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. 3.1 data element
[ISO/IEC 7816-4:2005] 3.2 data object
[ISO/IEC 7816-4:2005] 3.3 primitive/constructed data objects
[ISO/IEC 8825-1:2002] SIST EN 1332-4:2015
EN 1332-4:2007 (E) 7 3.4 Template
[ISO/IEC 7816-6:2004] 4 Abbreviations ASN.1 Abstract Syntax Notation One b8.b1 Bits one to eight of a byte (Isb) BCD Binary Coded Decimal ls Least significant byte ms Most significant byte PIN Personal Identification Number TLV Tag, length, value. 5 User interface data objects 5.1 General remarks Information shall only be stored on a card with the consent of the user. The interface device shall not retain the data elements or objects stored on the card. If a separate updating process exists it may retain a copy of the preference information in a database. This database shall conform to relevant data protection legislation. For each data object, the following descriptors may be present: purpose (a short description of the use of the given data object); format (giving the size of the data object and possibly a symbolic format used to describe the content); content (the exact definition for the coding of the data object); remarks (other information). Absence of a data object in the card indicates that no special requirements apply in the area concerned. Subclause 5.4 uses private tags in accordance with the registered Cardholder Included Requirements tag specified in ISO/IEC 7816-3 and ISO/IEC 7816-6. The defined data objects that may be present within an integrated circuit(s) card indicate user interface preferences. Presentation of the precise combination of user’s preferences specified in the data objects encoded on the card is dependent on the terminal’s capability to support the options. For example presentation may require the presence of a colour display or a loudspeaker. The ISO registered tag for Cardholder Requirements Included Features is 7F22. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 8
5.2 Principles The following principles apply to the identification of user preference data objects within this standard: data element is generally presented in the value field of a data object; data object is the concatenation of the following string of bytes: mandatory tag field, referred to as a tag; mandatory length field indicating the number of bytes of the value field; conditional value field of L bytes (when ‘L’ is not equal to ‘00’). 5.3 Data object structure and byte settings 5.3.1 Data object structure The following data object structures conforming to ISO/IEC 7816-4 are supported: primitive data object T L V where T = Tag, L = Length, V = Value constructed data object T L T1 L1 V1 T2 L2 V2 . Tn Ln Vn T = Tag of constructed data object L = Length of the string (template) T1 to Vn T1 = Tag of a data object L1 = Length of V1 V1 = Value 5.3.2 Structure of the tag The tag consists of one or two bytes. The coding of these bytes shall be consistent with the basic encoding rules of ASN.1 as defined in ISO/IEC 8825-1. Table 1 defines the first byte. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 9 Table 1 — Structure of the first byte of the tag b8 b7 b6 b5 b4 b3 b2 b1 Meaning 0 0 - - - - - - Not defined in this standard 0 1 - - - - - - Defined in this standard Application class, unambiguous identification 1 0 - - - - - - Defined in this document and only to be used within a template 1 1 - - - - - - Private tags defined in this document.
- - 0 - - - - - Primitive data object - - 1 - - - - - Constructed data object - - - 1 1 1 1 1 Tag number contained in the next byte - range 31.127 - - - x x x x x Tag number - range 0 - 30 Not all equal to 1 The coding of the second byte of the tag, when present, is: b8 = 0; b7 to b1 = binary value of the tag number in the range 31.127. NOTE The first byte of tags of the primitive data objects defined in this document has the value ‘DF’. 5.3.3 Structure of the length All lengths are expressed in bytes. The length consists of one or more bytes. The coding of these bytes shall be consistent with the basic encoding rules of ASN.1 as defined in ISO/IEC 8825-1 and shall be as defined in Table 2. Table 2 — Coding of the length value Range Number of bytes 1st byte 2nd byte 3rd byte 0.127 1 binary value none none 0.255 2 ‘81’ binary value none 0.65,535 3 ‘82’ binary ms byte value ls byte 5.4 Coding of user requirements 5.4.1 Symbols Purpose: To indicate the preferred method of presentation of visual information, either via text, symbols, Braille or a combination of both. Format: 1 byte binary. Content: The content of this field is in accordance with Table 3. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 10 Table 3 — Content of the symbols data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - - - - - - - 1 Text required - - - - - - 1 - Symbols required - - - - - 1 - - Sign language required - - - - 1 - - - Braille output required x x x x - - - - Reserved for future use. All bits set to zero Remarks: This data object is addressed through the use of tag number ‘DF50’. NOTE If Braille, b4, is set the default setting of tag DF6F is Grade 1, 6 dot Braille. 5.4.2 Character size Purpose: This data object enables the preferred size of any text information to be provided to the terminal device. Format: 1 byte coded as two BCD digits. Content: The height of characters in millimetres. The width of characters shall be in proportion to the specified height for the particular font being displayed. Remark: This data object is addressed through the use of tag number ‘DF51’. 5.4.3 Screen colour Purpose: To indicate preferred colours for the presentation of visual information. Format: 1 byte binary. Content: The coding of the screen colour byte shall be in accordance with Table 4. Table 4 — Content of the screen colours data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - - - - - - - 1 Use application default colours - - - - x x x - Preferred colour for text according to the values specified below - x x x - - - - Preferred background colour according to the values specified below 1 - - - - - - - Plain background
SIST EN 1332-4:2015
EN 1332-4:2007 (E) 11 Colour coding scheme for text and background : 000 : white; 001 : red; 010 : orange; 011 : yellow; 100 : green; 101 : blue; 110 : purple; 111 : black. NOTE Settings for text and background colours should be different.
Remark: This data object is addressed through the use of tag number ‘DF52’. 5.4.4 Colour avoidance Purpose: To indicate specific colours or combination of colours to be avoided when displaying visual information to the user. Format: 1 byte binary. Content: The coding of the colour avoidance byte shall be in accordance with Table 5. Table 5 — Content of the colour avoidance data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - - - - - - - 1 Avoid display of information in red - - - - - - 1 - Avoid red/green colour combination - - - - - 1 - - Avoid blue/yellow colour combination - - - - 1 - - - Maximum contrast monochrome x x x x - - - - Reserved for future use. All bits set to zero Remark:
This data object is addressed through the use of tag number ‘DF53’. 5.4.5 Position of screen Purpose: To enable automatic height positioning of a screen to assist users in the reading of information. Format: 1 byte coded as two BCD digits. Content: The value of this object denotes the desired height of the centre of a visual display in decimetres (multiples of 100mm) relative to the ground or floor level. Remark: This data object is addressed through the use of tag number ‘DF54’. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 12 5.4.6 Speech output Purpose: To indicate the preferred device for the speech related information. Format: 1 byte binary. Content: The coding of the speech output byte shall be in accordance with Table 6. Table 6 — Content of the voice output data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - - - - - - - 1 Loudspeaker output required - - - - - - 1 - Headset output required - - - - - 1 - - Hearing aid - magnetic inductive coupling required x x x x x - - - Reserved for future use. All bits set to zero Remark:
This data object is addressed through the use of tag number ‘DF55’. 5.4.7 Sound amplification Purpose: To enable sound amplification to be performed by the terminal for voice or other output information. Format: 1 byte binary. Content: The coding of the sound amplification byte shall be in accordance with Table 7. Table 7 — Content of the sound amplification data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - x x x x x x x Offset amount in dBA from the terminal’s normal sound level 0 - - - - - - - Positive value denoted in bits b1 to b7 1 - - - - - - - Negative value denoted in bits b1 to b7 Remark:
This data object is addressed through the use of tag number ‘DF56’. 5.4.8 High frequency amplification Purpose: To enable sound amplification to be performed by the terminal for high frequency voice or other output information. Format: 1 byte binary. Content: The coding of the high frequency amplification byte shall be in accordance with Table 8. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 13 Table 8 — Content of the high frequency amplification data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - x x x x x x x Offset amount in dBA from the terminal’s normal sound level 0 - - - - - - - Positive value denoted in bits b1 to b7 1 - - - - - - - Negative value denoted in bits b1 to b7 Remark:
This data object is addressed through the use of tag number ‘DF57’.
NOTE
The threshold between audible high and low frequency noise occurs at 1 kHz. 5.4.9 Low frequency amplification Purpose: To enable sound amplification to be performed by the terminal for low frequency voice or other output information. Format: 1 byte binary. Content: The coding of the low frequency amplification byte shall be in accordance with Table 9. Table 9 — Content of the low frequency amplification data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - x x x x x x x Offset amount in dBA from the terminal’s normal sound level 0 - - - - - - - Positive value denoted in bits b1 to b7 1 - - - - - - - Negative value denoted in bits b1 to b7 Remark:
This data object is addressed through the use of tag number ‘DF58’. NOTE The threshold between audible high and low frequency noise occurs at 1 kHz. 5.4.10 Input requirements Purpose: To indicate the preferred method for input of data into the terminal. Format: 1 bytes binary. Content: The coding of the input requirements bytes shall be in accordance with Table 10.
Table 10 — Content of the input requirements data object b8 b7 b6 b5 b4 b3 b2 b1 Meaning - - - - - - - 1 Voice input required - - - - - - 1 - Keyboard input required - - - - - 1 - - Connect special keyboard - - - - 1 - - - Wireless x x x x - - - - Reserved for future use. All bits set to zero Remark: These data objects are addressed through the use of tag number ‘DF59’. NOTE For SMS input or output see Table 13. SIST EN 1332-4:2015
EN 1332-4:2007 (E) 14 5.4.11 Keyboard characteristics Pur
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