ISO 10001 / ISO 10002 / ISO 10003 / ISO/TS 10004 Customer Satisfaction Package
ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package
The ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package provides complete guidelines to planning, designing, developing, implementing, maintaining and improving customer satisfaction in an orgainization. More specifically, it addresses codes of conduct, complaint handling, dispute resolution and guidelines to monitor and measure customer satisfaction in your organization.
The ISO 10001 / ISO 10002 / ISO 10003 / ISO 10004 Customer Satisfaction Package includes:
- ISO 10001:2018
- ISO 10002:2018
- ISO 10003:2018
- ISO 10004:2018
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