CEN/TR 15524:2011
(Main)Postal services - Customer-directed information including track and trace - General concepts and definitions
Postal services - Customer-directed information including track and trace - General concepts and definitions
This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such as; domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships.
The first part does not cover more detailed technical aspects of the main concepts such as:
- a detailed description of mail units and sets, their attributes and methods of collection/capture of their values;
- applications describing specific use of the information describing basic objects by mailers, postal operators and recipients;
- data elements, data constructs and message descriptions;
- communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel);
- message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation;
- printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality.
The second part of this Technical Report defines the necessary and sufficient concepts for customer directed information that can be captured by post and made accessible to customers using post mailer interface. This report explains and describes relationships between these concepts.
This report provides a comprehensive list of mail unit attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover:
- applications describing the use of collected event information;
- messages and protocols;
- communication infrastructure.
The third part of this Technical Report describes:
- a list of specific events knowledge of which is valuable to postal customers (mail senders and recipients) and could be made available to such customers;
- underlying mail unit attributes that form corresponding observations;
- data construct supporting practical access to information collected within postal domain about events, underlying observations and expectations, and in particular information about events, observations and expectations that are valuable to postal customers.
This Technical Report also provides an example of application that demonstrates the use of specific events and data constructs.
This Technical Report makes use of XML schema in describing relevant data constructs. Actual communication messages can be built from data constructs described in this report. However, this report does not specify the structure of specific messages, nor does it preclude using mechanisms other than XML schema to describe data constructs.
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-trace - Allgemeine Konzepte und Definitionen
Services postaux - Informations orientées client incluant le suivi et la localisation - Concepts généraux et définitions
Poštne storitve - Informacijske storitve za stranke, vključno s sledenjem "track and trace" - Splošni pojmi in definicije
To tehnično poročilo je sestavljeno iz treh delov.
Prvi del definira, opisuje in pojasnjuje osnovne koncepte, tipične za poštne komunikacijske sisteme, kot so domene, stranke, agenti in njihove vloge v sistemu, fizične in informacijske predmete, procese, vmesnike in razmerja.
Prvi del ne zajema podrobnejših tehničnih vidikov glavni konceptov, kot so:
- podroben opis poštnih enot in nizov, njihovih atributov in metod zbiranja/ujemanja njihovih vrednosti,
- aplikacije, ki opisujejo določeno uporabo informacij za opis osnovnih predmetov pošiljateljev, poštnih operaterjev in prejemnikov,
- podatkovni elementi, podatkovni gradniki in opisi sporočila,
- komunikacijski protokoli in infrastruktura za transport sporočil, vključno s transportom sporočil prek kanala tiskaj-skeniraj (ali papirnega kanala),
- vprašanja zaščite sporočila, povezana s posameznimi sporočili: zaupnost in celovitost podatkov, avtentikacija in nezavrnitev,
- simbologija tiskanja, fizična postavitev podatkovnih elementov in simbolov, orientacija in dimenzije ter črnila in kakovost tiskanja.
Drugi del tega tehničnega poročila definira koncepte, potrebne in zadostne za opis informacij za stranke, ki so lahko zajete s pošto in dostopne strankam z uporabo poštnega vmesnika. To poročilo pojasnjuje in opisuje razmerja med temi koncepti.
To poročilo podaja celovit seznam atributov poštne enote, ki so uporabljeni pri izdelavi opažanj in dogodkov, pomembnih za poštne stranke. To poročilo opisuje metodologijo, primerno za izbor točk opazovanja v procesu poštne domene, kjer so informacije, zbrane v opazovanjih, najbolj uporabne za stranke. Poročilo ne zajema:
- uporab, ki opisujejo uporabo zbranih informacij o dogodkih,
- sporočil in protokolov,
- komunikacijske infrastrukture.
Tretji del tega tehničnega poročila opisuje:
- seznam poznavanja nekaterih dogodkov (...).
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2011
1DGRPHãþD
SIST-TP CEN/TR 15524:2007
3RãWQHVWRULWYH,QIRUPDFLMVNHVWRULWYH]DVWUDQNHYNOMXþQRVVOHGHQMHPWUDFN
DQGWUDFH6SORãQLSRMPLLQGHILQLFLMH
Postal services - Customer-directed information including track and trace - General
concepts and definitions
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-
trace - Allgemeine Konzepte und Definitionen
Services postaux - Informations orientées client incluant le suivi et la localisation -
Concepts généraux et définitions
Ta slovenski standard je istoveten z: CEN/TR 15524:2011
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL REPORT
CEN/TR 15524
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
October 2011
ICS 03.240 Supersedes CEN/TR 15524:2006
English Version
Postal services - Customer-directed information including track
and trace - General concepts and definitions
Services postaux - Informations orientées client incluant le Postalische Dienstleistungen - Kundengesteuerte
suivi et la localisation - Concepts généraux et définitions Informationen einschließlich track-and-trace - Allgemeine
Konzepte und Definitionen
This Technical Report was approved by CEN on 28 May 2011. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15524:2011: E
worldwide for CEN national Members.
Contents Page
Foreword .4
Introduction .5
1 Scope .6
2 Terms and definitions .7
3 Symbols and Abbreviations . 13
4 General concepts . 13
4.1 Mail communication system domains . 14
4.2 Parties, agents and their roles . 15
4.2.1 Party attribute . 17
4.2.2 Agent attribute . 17
4.3 Physical objects . 17
4.3.1 Mail item . 17
4.3.2 Mail unit . 17
4.3.3 Mail receptacle . 17
4.3.4 Mail aggregate . 18
4.3.5 Aggregate . 18
4.3.6 Mailing submission. 18
4.3.7 Induction unit . 18
4.4 Informational objects . 19
4.4.1 Mail unit attribute . 19
4.4.2 Mail receptacle attribute . 20
4.4.3 Aggregate attribute . 20
4.4.4 Aggregate catalogue . 21
4.4.5 Statement of mailing submission . 21
4.4.6 Induction unit . 22
4.4.7 Electronically exchanged message . 22
4.4.8 Observation . 22
4.4.9 Observation attribute . 22
4.4.10 Expectation . 23
4.4.11 Postal product/service . 23
4.4.12 Postal product/service attribute . 25
4.4.13 Event . 25
4.4.14 Event attribute . 27
4.5 Processes . 28
4.5.1 Mailer domain process . 28
4.5.2 Postal domain process . 31
4.5.3 Recipient domain process . 33
4.6 Interfaces . 34
5 Customer-directed information (model of usage) . 35
5.1 Observations . 36
5.1.1 Observation at outbound facility . 36
5.1.2 Observation at outbound facility dispatch . 37
5.1.3 Observation at inbound facility entry . 37
5.1.4 Observation at inbound facility processing . 38
5.1.5 Observation at customs . 38
5.1.6 Observation at delivery facility entry . 39
5.1.7 Observation at delivery to recipient. 40
5.2 Expectation . 40
5.3 Events . 41
5.3.1 Event at outbound facility . 43
5.3.2 Event at outbound facility dispatch . 44
5.3.3 Event at inbound facility entry . 46
5.3.4 Event at inbound facility processing . 48
5.3.5 Event at customs . 49
5.3.6 Event at delivery facility entry . 51
5.3.7 Event at delivery to recipient . 53
5.4 Track and trace . 55
6 List of mail unit attributes and corresponding events . 55
7 Data Constructs: Representation of event information . 70
Annex A (informative) Example of CDI application . 72
Annex B (informative) Entity relationships diagram . 76
Bibliography . 78
Foreword
This document (CEN/TR 15524:2011) has been prepared by Technical Committee CEN/TC 331 “Postal
Services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN/TR 15524:2006.
Introduction
Widespread proliferation of electronic, internet-based data communications provides a cost-effective platform
for the effective integration of a global mail communication system. The essence of such integration is an
automated exchange of computerised information between mailer, postal and recipient domains. Within each
of these domains there is a wealth of information that has been, or could be collected, computerised and
subsequently communicated to other domains, enhancing the overall mail system. This information is typically
information about mail units and it allows for effective control and management of the entire mail distribution
network and integration of mail communications with main business applications in postal customers IT
systems. In particular, modern postal operators employ sophisticated mail processing machinery and
supporting IT infrastructure. Computerised information describing mail units and sets undergoing postal
processing, transportation and delivery activities that already exists within postal IT systems does have
significant value for postal customers, both senders and recipients (and their authorised agents). The main
purpose of the present Technical Report is to define basic concepts associated with collection and distribution
of post-generated information to postal customers (framed using methodology of an entity-relationship model),
and to describe the content and structure of messages that can be used by posts to communicate this
information to its customers using post-mailer interface. This report, however, does not describe specific
messages and protocols that could be recommended for communicating the collected information nor the
methods of its use within sender or recipient environments.
Thus, the main objective of this document is a description of a standardised method of capturing by post and
enabling customers to access information within the postal environment. The basis of the method described in
this report is an entity–relationship model that is widely used in the design of modern computer databases. At
the heart of this model is the notion of mail units and their attributes, the values of which can be captured at
feasible and desirable locations and dates to form observations. Comparison of observations taken at diff
...
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