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CEN

CEN/TR 15524:2011

(Main)

Postal services - Customer-directed information including track and trace - General concepts and definitions

Postal services - Customer-directed information including track and trace - General concepts and definitions

This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such as; domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships.
The first part does not cover more detailed technical aspects of the main concepts such as:
- a detailed description of mail units and sets, their attributes and methods of collection/capture of their values;
- applications describing specific use of the information describing basic objects by mailers, postal operators and recipients;
- data elements, data constructs and message descriptions;
- communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel);
- message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation;
- printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality.
The second part of this Technical Report defines the necessary and sufficient concepts for customer directed information that can be captured by post and made accessible to customers using post mailer interface. This report explains and describes relationships between these concepts.
This report provides a comprehensive list of mail unit attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover:
- applications describing the use of collected event information;
- messages and protocols;
- communication infrastructure.
The third part of this Technical Report describes:
- a list of specific events knowledge of which is valuable to postal customers (mail senders and recipients) and could be made available to such customers;
- underlying mail unit attributes that form corresponding observations;
- data construct supporting practical access to information collected within postal domain about events, underlying observations and expectations, and in particular information about events, observations and expectations that are valuable to postal customers.
This Technical Report also provides an example of application that demonstrates the use of specific events and data constructs.
This Technical Report makes use of XML schema in describing relevant data constructs. Actual communication messages can be built from data constructs described in this report. However, this report does not specify the structure of specific messages, nor does it preclude using mechanisms other than XML schema to describe data constructs.

Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-trace - Allgemeine Konzepte und Definitionen

Services postaux - Informations orientées client incluant le suivi et la localisation - Concepts généraux et définitions

Poštne storitve - Informacijske storitve za stranke, vključno s sledenjem "track and trace" - Splošni pojmi in definicije

To tehnično poročilo je sestavljeno iz treh delov.
Prvi del definira, opisuje in pojasnjuje osnovne koncepte, tipične za poštne komunikacijske sisteme, kot so domene, stranke, agenti in njihove vloge v sistemu, fizične in informacijske predmete, procese, vmesnike in razmerja.
Prvi del ne zajema podrobnejših tehničnih vidikov glavni konceptov, kot so:
- podroben opis poštnih enot in nizov, njihovih atributov in metod zbiranja/ujemanja njihovih vrednosti,
- aplikacije, ki opisujejo določeno uporabo informacij za opis osnovnih predmetov pošiljateljev, poštnih operaterjev in prejemnikov,
- podatkovni elementi, podatkovni gradniki in opisi sporočila,
- komunikacijski protokoli in infrastruktura za transport sporočil, vključno s transportom sporočil prek kanala tiskaj-skeniraj (ali papirnega kanala),
- vprašanja zaščite sporočila, povezana s posameznimi sporočili: zaupnost in celovitost podatkov, avtentikacija in nezavrnitev,
- simbologija tiskanja, fizična postavitev podatkovnih elementov in simbolov, orientacija in dimenzije ter črnila in kakovost tiskanja.
Drugi del tega tehničnega poročila definira koncepte, potrebne in zadostne za opis informacij za stranke, ki so lahko zajete s pošto in dostopne strankam z uporabo poštnega vmesnika. To poročilo pojasnjuje in opisuje razmerja med temi koncepti.
To poročilo podaja celovit seznam atributov poštne enote, ki so uporabljeni pri izdelavi opažanj in dogodkov, pomembnih za poštne stranke. To poročilo opisuje metodologijo, primerno za izbor točk opazovanja v procesu poštne domene, kjer so informacije, zbrane v opazovanjih, najbolj uporabne za stranke. Poročilo ne zajema:
- uporab, ki opisujejo uporabo zbranih informacij o dogodkih,
- sporočil in protokolov,
- komunikacijske infrastrukture.
Tretji del tega tehničnega poročila opisuje:
- seznam poznavanja nekaterih dogodkov (...).

General Information

Status
Withdrawn
Publication Date
04-Oct-2011
Withdrawal Date
30-Jan-2018
ICS
03.240 - Postal services
Technical Committee
CEN/TC 331 - Postal services
Drafting Committee
CEN/TC 331 - Postal services
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
31-Jan-2018
Mandate
M/428 - Standardisation Mandate addressed to CEN in the field of Postal services and equipment
Ref Project
SIST-TP CEN/TR 15524:2011 - Postal services - Customer-directed information including track and trace - General concepts and definitions

Relations

Replaces
CEN/TR 15524:2006 - Postal services - Customer-directed information including track and trace - General concepts and definitions
Effective Date
19-Dec-2009

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Technical report
TP CEN/TR 15524:2011
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Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 15524:2011
01-december-2011
1DGRPHãþD
SIST-TP CEN/TR 15524:2007
3RãWQHVWRULWYH,QIRUPDFLMVNHVWRULWYH]DVWUDQNHYNOMXþQRVVOHGHQMHPWUDFN
DQGWUDFH6SORãQLSRMPLLQGHILQLFLMH
Postal services - Customer-directed information including track and trace - General
concepts and definitions
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-
trace - Allgemeine Konzepte und Definitionen
Services postaux - Informations orientées client incluant le suivi et la localisation -
Concepts généraux et définitions
Ta slovenski standard je istoveten z: CEN/TR 15524:2011
ICS:
03.240 Poštne storitve Postal services
SIST-TP CEN/TR 15524:2011 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST-TP CEN/TR 15524:2011

---------------------- Page: 2 ----------------------

SIST-TP CEN/TR 15524:2011


TECHNICAL REPORT
CEN/TR 15524

RAPPORT TECHNIQUE

TECHNISCHER BERICHT
October 2011
ICS 03.240 Supersedes CEN/TR 15524:2006
English Version
Postal services - Customer-directed information including track
and trace - General concepts and definitions
Services postaux - Informations orientées client incluant le Postalische Dienstleistungen - Kundengesteuerte
suivi et la localisation - Concepts généraux et définitions Informationen einschließlich track-and-trace - Allgemeine
Konzepte und Definitionen


This Technical Report was approved by CEN on 28 May 2011. It has been drawn up by the Technical Committee CEN/TC 331.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15524:2011: E
worldwide for CEN national Members.

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SIST-TP CEN/TR 15524:2011
CEN/TR 15524:2011 (E)
Contents Page
Foreword .4
Introduction .5
1 Scope .6
2 Terms and definitions .7
3 Symbols and Abbreviations . 13
4 General concepts . 13
4.1 Mail communication system domains . 14
4.2 Parties, agents and their roles . 15
4.2.1 Party attribute . 17
4.2.2 Agent attribute . 17
4.3 Physical objects . 17
4.3.1 Mail item . 17
4.3.2 Mail unit . 17
4.3.3 Mail receptacle . 17
4.3.4 Mail aggregate . 18
4.3.5 Aggregate . 18
4.3.6 Mailing submission.
...

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