Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

Modifications because of:
When EN 14534 was developed it was decided to base it on existing measuring systems already in use among the European Union member states. Since the publication of EN 14534 in 2003 more countries have joined the European Union which have increased the number of cross-border mail flows significantly and therefore made it necessary to adapt the standard accordingly.
Amendment 1 to this European Standard has been developed to make it possible to economically measure a larger number of mail flows from a wider range of countries than the original versions of the standard was made for.
Amendment 1 to this European Standard gives information on how to categorize mail flows for measuring purposes and explain how required accuracy for small and medium sized mail flows can be obtained by measuring under a consecutive number of years.

Postalische Dienstleistungen - Dienstqualität - Laufzeitmessung end-to-end für Massensendungen

Services postaux - Qualité de service - Mesure de la qualité de service de bout en bout pour courrier en nombre

Poštne storitve - Kakovost storitev - Merjenje časa prenosa od sprejema do vročitve za masovno pošto - Dopolnilo 1: Razširitev standarda, da upošteva tudi tokove manjših pošiljk v razširjeni EU

General Information

Status
Not Published
Current Stage
5060 - Closure of Vote - Formal Approval
Start Date
26-Dec-2006
Due Date
16-Mar-2007
Completion Date
26-Dec-2006

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SLOVENSKI SIST EN
14534:2004/oprA1:2005

PREDSTANDARD
december 2005
Poštne storitve – Kakovost storitev – Merjenje časa prenosa od sprejema do
vročitve za masovno pošto – Dopolnilo 1: Razširitev standarda, da upošteva
tudi tokove manjših pošiljk v razširjeni EU
Postal services - Quality of service - Measurement of the transit time of end-to-end
services for bulk mail - Amendment 1: Extension of the standard to cover flows with
smaller mail volumes in an enlarged EU
ICS 03.240 Referenčna številka
SIST EN 14534:2004/oprA1:2005(en)
©  Standard je založil in izdal Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega dokumenta ni dovoljeno

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EUROPEAN STANDARD
DRAFT
EN 14534:2003
NORME EUROPÉENNE
EUROPÄISCHE NORM
prA1
October 2005
ICS

English Version
Postal services - Quality of service - Measurement of the transit
time of end-to-end services for bulk mail - Amendment 1:
Extension of the standard to cover flows with smaller mail
volumes in an enlarged EU
Services Postaux - Qualité de service - Mesure de la Postalische Dienstleistungen - Dienstqualität -
qualité de service de bout en bout pour courrier en nombre Laufzeitmessung end-to-end für Massensendungen -
- Extension de la norme pour traiter les flux dont le volume Änderung 1: Erweiterung der Norm, um Sendungsströme
de courrier est plus petit, au sein d'une UE élargie mit geringerem Sendungsumfang in einer erweiterten EU
zu erfassen
This draft amendment is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 331.
This draft amendment A1, if approved, will modify the European Standard EN 14534:2003. If this draft becomes an amendment, CEN
members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for inclusion of this amendment
into the relevant national standard without any alteration.
This draft amendment was established by CEN in three official versions (English, French, German). A version in any other language made
by translation under the responsibility of a CEN member into its own language and notified to the Management Centre has the same status
as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to
provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and
shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2005 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 14534:2003/prA1:2005: E
worldwide for CEN national Members.

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EN 14534:2003/prA1:2005 (E)
Contents Page
Foreword.3
Introduction .4

2

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EN 14534:2003/prA1:2005 (E)
Foreword
This document (EN 14534:2003/prA1:2005) has been prepared by Technical Committee CEN/TC 331 “Postal
Services”, the secretariat of which is held by NEN.
This document is currently submitted to the CEN Enquiry.
3

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EN 14534:2003/prA1:2005 (E)
Introduction
When EN 14534 Postal service – Quality of service – Measurement of the transit time of end-to-end services
for bulk mail was developed it was decided to base it on existing measuring systems already in use among the
European Union member states. Since the publication of EN 14534 in 2003 more countries have joined the
European Union which have increased the number of cross-border mail flows significantly and therefore made
it necessary to adapt the standard accordingly.
This amendment to the standard has been developed to make it possible to economically measure a larger
number of mail flows from a wider range of countries than the original versions of the standard was made for.
The amendment gives information on how to categorize mail flows for measuring purposes and explain how
required accuracy for small and medium sized mail flows can be obtained by measuring under a consecutive
number of years.

4

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EN 14534:2003/prA1:2005 (E)
Postal services - Quality of service - Measurement of the transit time
of end-to-end services for bulk mail
Amendment 1: Extension of the standard to cover flows with smaller mail volumes in an
enlarged EU

rd
Page 14, subclause 4.1 end of 3 paragraph, replace 12 months with
1, 2 or 3 years according to Annex G.
NOTE For cross border mail flows in categories 2 or 3 according to Annex G it will take 2 or 3 years, respectively to reach
the required accuracy for the particular size of mail flow.

th
Page 14, subclause 4.1 after 8 paragraph, add the following
A field of study shall not be modified during a yearly test period or over the full period of the years needed for
full accuracy.

Page 15, subclause 4.2.4.1
Change “k” to “n” (2 times

th
Page 18, just after the 4 bullet point in subclause 5.5, add the following
NOTE The intrinsic accuracy of the real mail studies may therefore be lower for those fields of study where less
measurement accuracy is required.

Page 19, end of subclause 5.6.4, add the following
For cross-border mail flows in categories 2 or 3 according to Annex G, the representative stratification does
not have to be achieved annually but it should be tried to come as close as possible in order to be able to
reach a representative stratification for each full multi-year result.
For cross-border mails flows in categories 2 or 3 according to Annex G the annual sample sizes that compose
a multi-year result shall be spread evenly over the test period and not differ relatively by more or less than
20% in any one year.
If the survey design is changed during the test period then checks shall be made that the results of the survey
before and after the design change shall be combined in a way which is representative of real mail.

Page 22, subclause 5.9.2, replace whole subclause with
$
For the estimation P , i = 1,2, the prescribed accuracy per test period is given by the maximum length 2ε of
i
i
the confidence interval for p , for a given confidence level (1 - α ).
1
i
 for a domestic result per year, the confidence level is set to be 1 - α = 95 %, and the maximum length of
1
the confidence interval is set to
 Priority: 2ε =0,04, this means an accuracy level of ± 0,02
1
 Non-Priority: 2ε =0,06, this means an accuracy level of ± 0,03
1
5

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EN 14534:2003/prA1:2005 (E)
 for a cross-border flow result per test period (1, 2 or 3 years according to flow categories in Annex G), the
confidence level is set to be 1 - α = 95 %, and the maximum length of the confidence interval is set to:
2
Priority:
Category 1 Category 2 Category 3
$
J+n performance
P
2
75 % or more
2ε =0,1000 2ε =0,1000 2ε =0,1000
2 2 2

70 % to 75 %
2ε =0,1000 2ε =0,1057 2ε =0,1057
2 2
2

65 % to 70 %
2ε =0,1000 2ε =0,1100 2ε =0,1100
2 2 2

60 % to 65 %
2ε =0,1000 2ε =0,1130 2ε =0,1130
2 2 2

55 % to 60 %
2ε =0,1000 2ε =0,1148 2ε =0,1148
2 2 2

50 % to 55 %
2ε =0,1000 2ε =0,1153 2ε =0,1153
2 2 2

A maximum length of the confidence interval of for example 2ε =0,1000 means an accuracy
2
level of ± 0,05.
Non-Priority: 2ε =0,20, this means an accuracy level of ± 0,10
2

Page 22, subclause 5.9.3 after 2nd paragraph, add the following
For cross-border mail flows in categories 2 or 3 according to Annex G, the results shall be cumulative over 2
or 3 years during the test period according to Annex G.

Page 23, end of subclause 5.10.2, add the following
For cross-border mail flows in categories 2 or 3 according to Annex G, the above constraints do not have to
be fulfilled annually but only per full multi-year result and only when relevant.

Page 27, Annex A.1 General, delete first two bullet points after the first sentence:
5.9.2 sets requirements for the accuracy of the estimator of the on-time probability P.

Page 24, subclause 6.1 first paragraph
Delete the following
“in accordance with ISO 11180!

Page 58
Add the following annex before the Bibliography.

6

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EN 14534:2003/prA1:2005 (E)
Annex G
(normative)
Relaxation related to changed requirements due to flows with
smaller mail volumes in an enlarged EU
This Annex gives information on how to categorize mail flows for measuring purposes and explains how the
required accuracy for small and medium sized mail flows can be obtained by measuring under a consecutive
number of years.
1.1 Introduction
The following sections describe under which conditions and how relaxation is possible. Two fundamental
aspects to be relaxed under certain conditions are:
Measurement period (section 4.1): “The
...

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