CEN/TR 15524:2006
(Main)Postal services - Customer-directed information including track and trace - General concepts and definitions
Postal services - Customer-directed information including track and trace - General concepts and definitions
This Technical Report consists of three parts.
The first part defines, describes and explains basic concepts typical to all mail communication systems such as domains, parties, agents and their role in the system, physical and informational objects, processes, interfaces and relationships.
The first part does not cover more detailed technical aspects of the main concepts such as:
- detailed description of mail entities and sets, their attributes and methods of collection/capture of their values;
- applications describing specific use of the information describing basic objects by mailers, postal operators and recipients;
- data elements, data constructs and message descriptions;
- communication protocols and infrastructure for message transport including transport of messages through a print-scan channel (or paper channel);
- message security issues related to individual messages: confidentiality and integrity of data, authentication and non-repudiation;
- printing symbology, physical placement of data elements and symbols, their orientation and dimensions, and inks and print quality.
The second part of this Technical Report defines the concepts necessary and sufficient to describe customer-directed information that can be captured by post and made accessible to customers using post-mailer interface. This report explains and describes relationships between these concepts.
This report provides a comprehensive list of mail entity attributes that are involved in forming observations and events significant for postal customers. This report describes a methodology suitable for the selection of observation points within postal domain process where information collected in observations is most useful for customers. The report does not cover:......
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-trace - Allgemeine Konzepte und Definitionen
Service postal - Informations orientée client incluant le suivi et la localisation - Concepts généraux et définitions
Poštne storitve - Informacijske storitve za stranke, vključno s sledenjem "track and trace" - Splošni pojmi in definicije
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-maj-2007
3RãWQHVWRULWYH,QIRUPDFLMVNHVWRULWYH]DVWUDQNHYNOMXþQRVVOHGHQMHPWUDFN
DQGWUDFH6SORãQLSRMPLLQGHILQLFLMH
Postal services - Customer-directed information including track and trace - General
concepts and definitions
Postalische Dienstleistungen - Kundengesteuerte Informationen einschließlich track-and-
trace - Allgemeine Konzepte und Definitionen
Service postal - Informations orientée client incluant le suivi et la localisation - Concepts
généraux et définitions
Ta slovenski standard je istoveten z: CEN/TR 15524:2006
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL REPORT
CEN/TR 15524
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
November 2006
ICS 03.240
English Version
Postal services - Customer-directed information including track
and trace - General concepts and definitions
Service postal - Informations orientée client incluant le suivi Postalische Dienstleistungen - Kundengesteuerte
et la localisation - Concepts généraux et définitions Informationen einschließlich track-and-trace - Allgemeine
Konzepte und Definitionen
This Technical Report was approved by CEN on 23 October 2006. It has been drawn up by the Technical Committee CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2006 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15524:2006: E
worldwide for CEN national Members.
Contents Page
Foreword.4
Introduction .5
1 Scope .6
2 Terms and definitions .7
3 Symbols and Abbreviations .14
4 General concepts.14
4.1 Mail communication system domains.15
4.2 Parties, agents and their roles .16
4.2.1 Party attribute.18
4.2.2 Agent attribute .18
4.3 Physical objects.18
4.3.1 Mail item.18
4.3.2 Mail entity .18
4.3.3 Mail receptacle .18
4.3.4 Mail aggregate.19
4.3.5 Mail set.19
4.3.6 Mailing submission.19
4.3.7 Induction unit .19
4.4 Informational objects .20
4.4.1 Mail entity attribute.20
4.4.2 Mail receptacle attribute.21
4.4.3 Mail set attribute .21
4.4.4 Mail set catalogue.22
4.4.5 Statement of mailing submission .22
4.4.6 Induction unit .23
4.4.7 Electronically exchanged message .23
4.4.8 Observation.23
4.4.9 Observation attribute .23
4.4.10 Expectation.24
4.4.11 Postal product/service .24
4.4.12 Postal product/service attribute.26
4.4.13 Event .26
4.4.14 Event attribute.28
4.5 Processes .29
4.5.1 Mailer domain process.29
4.5.2 Postal domain process .32
4.5.3 Recipient domain process .34
4.6 Interfaces .35
5 Customer-directed information (model of usage) .36
5.1 Observations.37
5.1.1 Observation at outbound facility.37
5.1.2 Observation at outbound facility dispatch.38
5.1.3 Observation at inbound facility entry .38
5.1.4 Observation at inbound facility processing.38
5.1.5 Observation at customs.39
5.1.6 Observation at delivery facility entry.40
5.1.7 Observation at delivery to recipient.40
5.2 Expectation.41
5.3 Events .42
5.3.1 Event at outbound facility.43
5.3.2 Event at outbound facility dispatch.44
5.3.3 Event at inbound facility entry .46
5.3.4 Event at inbound facility processing.48
5.3.5 Event at customs.49
5.3.6 Event at delivery facility entry.51
5.3.7 Event at delivery to recipient .53
5.4 Track and trace .55
6 List of mail entity attributes and corresponding events .55
7 Data Constructs: Representation of Event Information.70
Annex A (informative) Example of CDI application .72
Annex B (informative) Entity relationships diagram .76
Bibliography.78
Foreword
This document (CEN/TR 15524:2006) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
Introduction
Widespread proliferation of electronic, internet-based data communications provides a cost-effective platform
for the effective integration of a global mail communication system. The essence of such integration is an
automated exchange of computerised information between mailer, postal and recipient domains. Within each
of these domains there is a wealth of information that has been, or could be collected, computerised and
subsequently communicated to other domains enhancing the overall mail system. This information is typically
information about mail entities and it allows for effective control and management of the entire mail distribution
network and integration of mail communications with main business applications in postal customers IT
systems. Specifically, modern postal operators employ sophisticated mail processing machinery and
supporting IT infrastructure. Computerised information describing mail entities and sets undergoing postal
processing, transportation and delivery activities that already exists within postal IT systems does have
significant value for postal customers, both senders and recipients (and their authorised agents). The main
purpose of the present technical report is to define basic concepts associated with collection and distribution
of post-generated information to postal customers (framed using methodology of an entity-relationship model),
and to describe the content and structure of messages that can be used by posts to communicate this
information to its customers using post-mailer interface. This report, however, does not describe specific
messages and protocols that could be recommended for communicating the collected information nor the
methods of its use within sender or recipient environments.
Thus, the main objective of this document is a description of a standardised method of capturing by post and
enabling customer’s access to information within the postal environment. The basis of the method described
in this report is an entity–relationship model that is widely used in the design of modern computer databases.
At the heart of this model is the notion of mail entities and their attributes, the values of which can be captured
at feasible and desirable locations and dates to form observations. Comparison of observations taken at
different locations and dates naturally leads to the notion of events that are triggers for the communication of
information contained in the observations to postal customers. Generalisation of the concept of observation is
the concept of expectation that provides quite a useful way to create a forecast for the future values of mail
entities attributes. Together, expectations, observations and values of mail entity attributes form a basis for a
formal and broad definition of the concept of postal product or service. It is expected that more and more
postal services will be information-rich, meaning that the main added value of such services
...
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