EN ISO 19011:2011
(Main)Guidelines for auditing management systems (ISO 19011:2011)
Guidelines for auditing management systems (ISO 19011:2011)
ISO 19011:2011 provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the audit programme, auditors and audit teams.
ISO 19011:2011 is applicable to all organizations that need to conduct internal or external audits of management systems or manage an audit programme.
The application of ISO 19011:2011 to other types of audits is possible, provided that special consideration is given to the specific competence needed.
Leitfaden zur Auditierung von Managementsystemen (ISO 19011:2011)
Diese Internationale Norm gibt Anleitung zum Auditieren von Managementsystemen, einschlie߬lich zu den Auditprinzipien, zur Leitung und Lenkung eines Auditprogramms und zur Durch¬führung von Audits von Managementsystemen sowie zur Bewertung der Kompetenz derer, die in den Auditprozess einschließlich in die Leitung und Lenkung der Auditprogramme einbezogen sind — Auditoren und Auditteams.
Sie ist anwendbar auf alle Organisationen, die interne oder externe Audits von Managementsystemen durchführen oder für das Management eines Auditprogramms verantwortlich sind.
Die Anwendung dieser Internationalen Norm auf andere Arten von Audits ist möglich, vorausgesetzt, besondere Aufmerksamkeit wird der speziellen Kompetenz, die erforderlich ist, beigemessen.
Lignes directrices pour l'audit des systèmes de management (ISO 19011:2011)
L'ISO 19011:2011 fournit des lignes directrices sur l'audit de systèmes de management, comprenant les principes de l'audit, le management d'un programme d'audit et la réalisation d'audits de systèmes de management. Elle donne également des lignes directrices sur l'évaluation de la compétence des personnes impliquées dans le processus d'audit, y compris le ou la responsable du management du programme d'audit, les auditeurs et les équipes d'audit.
L'ISO 19011:2011 est applicable à tous les organismes qui doivent réaliser des audits internes ou externes de systèmes de management ou manager un programme d'audit.
L'ISO 19011:2011 peut, en principe, s'appliquer à d'autres types d'audits, à condition toutefois d'accorder une attention toute particulière aux compétences spécifiques requises.
Smernice za presojanje sistemov vodenja (ISO 19011:2011)
Ta mednarodni standard podaja vodilo za presojanje sistemov vodenja, vključno z načeli presojanja, vodenja programa presojanja in izvajanja presoj sistema vodenja, ter vodilo za vrednotenje kompetence posameznikov, vključenih v postopek presojanja, vključno z osebo, ki vodi program presojanja, revizorji in revizorskimi ekipami.
Velja za vse organizacije, ki morajo opraviti notranje ali zunanje presoje sistemov vodenja ali voditi program presoje.
Mogoča je tudi uporaba tega mednarodnega standarda pri drugih vrstah presoje, če se upoštevajo posebne zahtevane kompetence.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-december-2011
1DGRPHãþD
SIST EN ISO 19011:2003
Smernice za presojanje sistemov vodenja (ISO 19011:2011)
Guidelines for auditing management systems (ISO 19011:2011)
Leitfaden zur Auditierung von Managementsystemen (ISO 19011:2011)
Lignes directrices pour l'audit des systèmes de management (ISO 19011:2011)
Ta slovenski standard je istoveten z: EN ISO 19011:2011
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
13.020.10 Ravnanje z okoljem Environmental management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EUROPEAN STANDARD
EN ISO 19011
NORME EUROPÉENNE
EUROPÄISCHE NORM
November 2011
ICS 03.120.10; 13.020.10 Supersedes EN ISO 19011:2002
English Version
Guidelines for auditing management systems (ISO 19011:2011)
Lignes directrices pour l'audit des systèmes de Leitfaden zur Auditierung von Managementsystemen (ISO
management (ISO 19011:2011) 19011:2011)
This European Standard was approved by CEN on 5 November 2011.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same
status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2011 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 19011:2011: E
worldwide for CEN national Members.
Contents Page
Foreword .3
Foreword
This document (EN ISO 19011:2011) has been prepared by Technical Committee ISO/TC 176 "Quality
management and quality assurance".
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by May 2012, and conflicting national standards shall be withdrawn at the
latest by May 2012.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 19011:2002.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, Switzerland and the United Kingdom.
INTERNATIONAL ISO
STANDARD 19011
Second edition
2011-11-15
Guidelines for auditing management
systems
Lignes directrices pour l’audit des systèmes de management
Reference number
ISO 19011:2011(E)
©
ISO 2011
ISO 19011:2011(E)
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or ISO’s
member body in the country of the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2011 – All rights reserved
ISO 19011:2011(E)
Contents Page
Foreword .iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles of auditing . 4
5 Managing an audit programme . 5
5.1 General . 5
5.2 Establishing the audit programme objectives . 6
5.3 Establishing the audit programme . 7
5.4 Implementing the audit programme .10
5.5 Monitoring the audit programme .13
5.6 Reviewing and improving the audit programme .14
6 Performing an audit .14
6.1 General .14
6.2 Initiating the audit.15
6.3 Preparing audit activities .16
6.4 Conducting the audit activities .18
6.5 Preparing and distributing the audit report.23
6.6 Completing the audit .24
6.7 Conducting audit follow-up .24
7 Competence and evaluation of auditors .24
7.1 General .24
7.2 Determining auditor competence to fulfil the needs of the audit programme.25
7.3 Establishing the auditor evaluation criteria .29
7.4 Selecting the appropriate auditor evaluation method .29
7.5 Conducting auditor evaluation .29
7.6 Maintaining and improving auditor competence .29
Annex A (informative) Guidance and illustrative examples of discipline-specific knowledge and skills of
auditors .31
Annex B (informative) Additional guidance for auditors for planning and conducting audits .37
Bibliography .44
ISO 19011:2011(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International
Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 19011 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance,
Subcommittee SC 3, Supporting technologies.
This second edition cancels and replaces the first edition (ISO 19011:2002), which has been technically revised.
The main differences compared with the first edition are as follows:
— the scope has been broadened from the auditing of quality and environmental management systems to the
auditing of any management systems;
— the relationship between ISO 19011 and ISO/IEC 17021 has been clarified;
— remote audit methods and the concept of risk have been introduced;
— confidentiality has been added as a new principle of auditing;
— Clauses 5, 6 and 7 have been reorganized;
— additional information has been included in a new Annex B, resulting in the removal of help boxes;
— the competence determination and evaluation process has been strengthened;
— illustrative examples of discipline-specific knowledge and skills have been included in a new Annex A;
— additional guidelines are available at the following website: www.iso.org/19011auditing.
iv © ISO 2011 – All rights reserved
ISO 19011:2011(E)
Introduction
Since the first edition of this International Standard was published in 2002, a number of new management
system standards have been published. As a result, there is now a need to consider a broader scope of
management system auditing, as well as providing guidance that is more generic.
In 2006, the ISO committee for conformity assessment (CASCO) developed ISO/IEC 17021, which sets out
requirements for third party certification of management systems and which was based in part on the guidelines
contained in the first edition of this International Standard.
The second edition of ISO/IEC 17021, published in 2011, was extended to transform the guidance offered in
this International Standard into requirements for management system certification audits. It is in this context
that this second edition of this International Standard provides guidance for all users, including small and
medium-sized organizations, and concentrates on what are commonly termed “internal audits” (first party)
and “audits conducted by customers on their suppliers” (second party). While those involved in management
system certification audits follow the requirements of ISO/IEC 17021:2011, they might also find the guidance in
this International Standard useful.
The relationship between this second edition of this International Standard and ISO/IEC 17021:2011 is shown
in Table 1.
Table 1 — Scope of this International Standard and its relationship with ISO/IEC 17021:2011
Internal auditing External auditing
Supplier auditing Third party auditing
For legal, regulatory and similar
purposes
Sometimes called first party audit Sometimes called second party audit
For certification (see also the
requirements in ISO/IEC 17021:2011)
This International Standard does not state requirements, but provides guidance on the management of an
audit programme, on the planning and conducting of an audit of the management system, as well as on the
competence and evaluation of an auditor and an audit team.
Organizations can operate more than one formal managem
...
SLOVENSKI SIST EN ISO 19011
STANDARD
december 2011
Smernice za presojanje sistemov vodenja (ISO 19011:2011)
Guidelines for auditing management systems (ISO 19011:2011)
Leitfaden zur Auditierung von Managementsystemen (ISO 19011:2011)
Lignes directrices pour l’audit des systèmes de management (ISO 19011:2011)
Referenčna oznaka
ICS 03.120.10; 13.020.10 SIST EN ISO 19011:2011 (sl,en)
Nadaljevanje na straneh II in od 1 do 73
© 2013-03. Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
SIST EN ISO 19011 : 2011
NACIONALNI UVOD
Standard SIST EN ISO 19011 (sl,en), Smernice za presojanje sistemov vodenja (ISO 19011:2011),
2011, ima status slovenskega standarda in je enakovreden evropskemu standardu EN ISO 19011,
Guidelines for auditing management systems (ISO 19011:2011), 2011.
NACIONALNI PREDGOVOR
Besedilo standarda EN ISO 19011:2011 je pripravil tehnični odbor ISO/TC 176 "Vodenje in
zagotavljanje kakovosti". Slovenski standard SIST EN ISO 19011:2011 je prevod angleškega besedila
evropskega standarda EN ISO 19011:2011. V primeru spora glede besedila slovenskega prevoda v
tem standardu je odločilen izvirni evropski standard v angleškem jeziku. Slovensko-angleško izdajo
standarda je pripravil SIST/TC VZK Vodenje in zagotavljanje kakovosti.
Odločitev za privzem tega standarda je dne 25. novembra 2011 sprejel SIST/TC VZK Vodenje in
zagotavljanje kakovosti.
OSNOVA ZA IZDAJO STANDARDA
– privzem standarda EN ISO 19011:2011
PREDHODNA IZDAJA
– SIST EN ISO 19011:2003
OPOMBE
– Povsod, kjer se v besedilu standarda uporablja izraz “mednarodni standard”, v SIST EN ISO
19011:2011 to pomeni “slovenski standard”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
– Ta nacionalni dokument je istoveten EN ISO 19011:2011 in je objavljen z dovoljenjem
CEN
Avenue Marnix 17
1050 Bruselj
Belgija
This national document is identical with EN ISO 19011:2011 and is published with the permission of
CEN
Avenue Marnix 17
1050 Bruxelles
Belgium
II
EVROPSKI STANDARD EN ISO 19011
EUROPEAN STANDARD
EUROPÄISCHE NORM
NORME EUROPÉENNE november 2011
ICS: 03.120.10; 13.020.10 Nadomešča EN ISO 19011:2002
Slovenska izdaja
Smernice za presojanje sistemov vodenja (ISO 19011:2011)
Guidelines for auditing Lignes directrices pour l'audit des Leitfaden zur Auditierung von
management systems systèmes de management Managementsystemen
(ISO 19011:2011) (ISO 19011:2011) (ISO 19011:2011)
Ta evropski standard je CEN sprejel 5. novembra 2011.
Člani CEN morajo izpolnjevati notranje predpise CEN/CENELEC, s katerimi je predpisano, da mora
biti ta standard brez kakršnih koli sprememb sprejet ko nacionalni standard. Seznami najnovejših izdaj
teh nacionalnih standardov in njihovi bibliografski podatki so na zahtevo na voljo pri Upravnem centru
CEN-CENELEC ali pri kateremkoli članu CEN.
Ta evropski standard obstaja v treh uradnih izdajah (angleški, francoski, nemški). Izdaje v drugih
jezikih, ki jih člani CEN na lastno odgovornost prevedejo in izdajo ter prijavijo pri Upravnem centru
CEN-CENELEC, veljajo kot uradne izdaje.
Člani CEN so nacionalni organi za standarde Avstrije, Belgije, Bolgarije, Cipra, Češke republike,
Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Latvije, Litve,
Luksemburga, Madžarske, Malte, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije,
Slovaške, Slovenije, Španije, Švedske, Švice in Združenega kraljestva.
CEN
Evropski komite za standardizacijo
European Committee for Standardization
Europäisches Komitee für Normung
Comité Européen de Normalisation
Upravni center: Avenue Marnix 17, B-1000 Bruselj
© 2011. Lastnice avtorskih pravic so vse države članice CEN Ref. oznaka: EN ISO 19011:2011 E
SIST EN ISO 19011 : 2011
Vsebina StranContents Page
Predgovor k evropskemu standardu.3 Foreword to the european standard . 3
Predgovor k mednarodnemu standardu. 4 Foreword to the international standard. 4
Uvod.6 Introduction . 6
1 Področje uporabe . 9 1 Scope. 9
2 Zveza s standardi . 9 2 Normative references. 9
3 Izrazi in definicije . 9 3 Terms and definitions. 9
4 Načela presojanja. 13 4 Principles of auditing .13
5 Vodenje programa presoj.14 5 Managing an audit programme.14
5.1 Splošno. 14 5.1 General .14
5.2 Določitev okvirnih ciljev programa 5.2 Establishing the audit programme
presoj . 17 objectives .17
5.3 Določitev programa presoj.18 5.3 Establishing the audit programme.18
5.4 Izvedba programa presoj. 21 5.4 Implementing the audit programme.21
5.5 Nadzorovanje programa presoj . 27 5.5 Monitoring the audit programme.27
5.6 Pregledovanje in izboljševanje 5.6 Reviewing and improving the audit
programa presoj. 27 programme.27
6 Izvedba presoje.28 6 Performing an audit.28
6.1 Splošno.28 6.1 General.28
6.2 Začetek presoje. 29 6.2 Initiating the audit .29
6.3 Priprava aktivnosti presoje.31 6.3 Preparing audit activities.31
6.4 Izvajanje aktivnosti presoje . 34 6.4 Conducting the audit activities .34
6.5 Priprava in razdelitev poročila o presoji. 41 6.5 Preparing and distributing the audit report .41
6.6 Dokončanje presoje. 42 6.6 Completing the audit .42
6.7 Izvajanje aktivnosti po presoji.43 6.7 Conducting audit follow-up.43
7 Kompetentnost in vrednotenje 7 Competence and evaluation
presojevalcev . 43 of auditors .43
7.1 Splošno.43 7.1 General.43
7.2 Ugotavljanje kompetentnosti presojevalcev 7.2 Determining auditor competence to
za izpolnjevanje potreb programa presoj. 44 fulfil the needs of the audit programme.44
7.3 Določitev kriterijev za vrednotenje 7.3 Establishing the auditor evaluation
presojevalcev . 50 criteria.50
7.4 Izbira ustrezne metode za vrednotenje 7.4 Selecting the appropriate auditor
presojevalcev . 50 evaluation method .50
7.5 Izvedba vrednotenja presojevalcev. 51 7.5 Conducting auditor evaluation .51
7.6 Vzdrževanje in izboljševanje 7.6 Maintaining and improving auditor
kompetentnosti presojevalcev. 52 competence .52
Dodatek A (informativni): Napotki in Annex A (informative) Guidance and
primeri prikaza specifičnega strokovnega illustrative examples of discipline-specific
znanja in veščin presojevalcev . 53 knowledge and skills of auditors .53
Dodatek B (informativni): Dodatni napotki Annex B (informative): Additional guidance
presojevalcem za načrtovanje in izvajanje for auditors for planning and conducting
presoj . 62 audits .62
Literatura. 72 Bibliography.72
SIST EN ISO 19011 : 2011
Predgovor k evropskemu standardu Foreword to the european standard
Ta dokument (EN ISO 19011:2011) je pripravil This document (EN ISO 19011:2011) has been
tehnični odbor ISO/TC 176 "Vodenje in prepared by Technical Committee ISO/TC 176
zagotavljanje kakovosti". "Quality management and quality assurance".
Ta evropski standard mora z objavo istovetnega This European Standard shall be given the
besedila ali z razglasitvijo dobiti status status of a national standard, either by
nacionalnega standarda najpozneje do maja publication of an identical text or by
2012, nacionalne standarde, ki so v nasprotju s endorsement, at the latest by May 2012, and
tem standardom, pa je treba umakniti najpozneje conflicting national standards shall be withdrawn
do maja 2012. at the latest by May 2012.
Opozarja se na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega dokumenta predmet patentnih the elements of this document may be the
pravic. CEN [in/ali CENELEC] ne prevzema subject of patent rights. CEN [and/or CENELEC]
odgovornosti za identifikacijo katerih koli ali vseh shall not be held responsible for identifying any
takih patentnih pravic. or all such patent rights.
Ta dokument nadomešča EN ISO 19011:2002. This document supersedes EN ISO 19011:2002.
V skladu z notranjimi predpisi CEN/CENELEC According to the CEN/CENELEC Internal
morajo ta evropski standard obvezno uvesti Regulations, the national standards
nacionalne organizacije za standardizacijo organizations of the following countries are
naslednjih držav: Avstrije, Belgije, Bolgarije, bound to implement this European Standard:
Cipra, Češke republike, Danske, Estonije, Austria, Belgium, Bulgaria, Croatia, Cyprus,
Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Czech Republic, Denmark, Estonia, Finland,
Italije, Latvije, Litve, Luksemburga, Madžarske, France, Germany, Greece, Hungary, Iceland,
Malte, Nemčije, Nizozemske, Norveške, Poljske, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Portugalske, Romunije, Slovaške, Slovenije, Malta, Netherlands, Norway, Poland, Portugal,
Španije, Švedske, Švice in Združenega Romania, Slovakia, Slovenia, Spain, Sweden,
kraljestva. Switzerland and the United Kingdom.
SIST EN ISO 19011 : 2011
Predgovor k mednarodnemu standardu Foreword to the international standard
ISO (Mednarodna organizacija za standardizacijo) ISO (the International Organization for
je svetovna zveza nacionalnih organov za Standardization) is a worldwide federation of
standarde (članov ISO). Mednarodne standarde national standards bodies (ISO member bodies).
ponavadi pripravljajo tehnični odbori ISO. Vsak The work of preparing International Standards is
član, ki želi delovati na določenem področju, za normally carried out through ISO technical
katero je bil ustanovljen tehnični odbor, ima committees. Each member body interested in a
pravico biti zastopan v tem odboru. Pri delu subject for which a technical committee has been
sodelujejo tudi mednarodne vladne in nevladne established has the right to be represented on
organizacije, povezane z ISO. V vseh zadevah, that committee. International organizations,
ki so povezane s standardizacijo na področju governmental and non-governmental, in liaison
elektrotehnike, ISO tesno sodeluje z with ISO, also take part in the work. ISO
Mednarodno elektrotehniško komisijo (IEC). collaborates closely with the International
Electrotechnical Commission (IEC) on all matters
of electrotechnical standardization.
Mednarodni standardi so pripravljeni v skladu s International Standards are drafted in
pravili, podanimi v Direktivah ISO/IEC, 2. del. accordance with the rules given in the ISO/IEC
Directives, Part 2.
Glavna naloga tehničnih odborov je priprava The main task of technical committees is to
mednarodnih standardov. Osnutki mednarodnih prepare International Standards. Draft
standardov, ki jih sprejmejo tehnični odbori, se International Standards adopted by the technical
pošljejo vsem članom v glasovanje. Za objavo committees are circulated to the member bodies
mednarodnega standarda je treba pridobiti for voting. Publication as an International
soglasje najmanj 75 odstotkov članov, ki so Standard requires approval by at least 75 % of
glasovali. the member bodies casting a vote.
Opozarja se na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega dokumenta predmet patentnih the elements of this document may be the
pravic. ISO ne prevzema odgovornosti za subject of patent rights. ISO shall not be held
identifikacijo katerih koli ali vseh takih patentnih responsible for identifying any or all such patent
pravic. rights.
ISO 19011 je pripravil tehnični odbor ISO/TC 176 ISO 19011 was prepared by Technical
Vodenje in zagotavljanje kakovosti, pododbor Committee ISO/TC 176, Quality management
SC 3 Podporne tehnologije. and quality assurance, Subcommittee SC 3,
Supporting technologies.
Ta druga izdaja razveljavlja in nadomešča prvo This second edition cancels and replaces the
izdajo (ISO 19011:2002), ki je tehnično first edition (ISO 19011:2002), which has been
revidirana. technically revised.
Glavne razlike v primerjavi s prvo izdajo so: The main differences compared with the first
edition are as follows:
– področje uporabe je s presojanja sistemov – the scope has been broadened from the
vodenja kakovosti in ravnanja z okoljem auditing of quality and environmental
razširjeno na presojanje katerega koli management systems to the auditing of
sistema vodenja; any management systems;
– razjasnjena je povezava med ISO 19011 in – the relationship between ISO 19011 and
ISO/IEC 17021; ISO/IEC 17021 has b
...
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