oSIST prEN 15221-10:2026

• Abstract:

  This document specifies requirements and provides a framework for the digital transformation of Facility Management (FM). It defines the principles, processes and supporting elements for organizations to apply when planning, implementing and improving digitalization within FM. The purpose of this standard is to ensure that FM organizations can adopt digital practices in a consistent and effective manner that improves operational efficiency, enhances decision-making and strengthens resilience.; The standard is written as a companion to EN ISO 41001 [5] Facility management — Management systems — Requirements with guidance for use and EN 15221-8 [2] Facility management — Principles and processes. Its role is not to duplicate the management system requirements of EN ISO 41001 [5] or the principles and processes of EN 15221-8 [2], but to provide the digitalization dimension that complements both.; NOTE Annex B describes the relationship between this document and other standards.; This standard applies broadly. It is relevant to:; — organizations of any type, size, or sector engaged in FM;; — both in-house FM functions and outsourced FM service providers;; — all phases of FM service delivery and the asset life cycle.; Certain elements are outside the scope of this document. General FM principles and processes are covered in EN 15221-8 [2], while the management system requirements for FM are addressed by EN ISO 41001 [5]. These exclusions ensure that this document remains focused on digital transformation as a distinct, yet integrated, component of FM.

• Status: Not Published
• Public Enquiry End Date: 14-Dec-2026
• ICS: 03.080.10 - Maintenance services. Facilities management
• ICS: 35.240.01 - Application of information technology in general
• ICS: 35.240.67 - IT applications in building and construction industry
• Technical Committee: I13 - Imaginarni 13
• Current Stage: 4020 - Public enquire (PE) (Adopted Project)
• Start Date: 26-Oct-2026
• Due Date: 15-Mar-2027
• Ref Project: prEN 15221-10 - Facility Management - Part 10: Digital Transformation of Facility Management (FM)

oSIST prEN 15221-10:2026 is the Slovene version of prEN 15221-10, a CEN draft European standard on the digital transformation of Facility Management (FM). It specifies requirements and a framework for planning, implementing and improving digitalization in FM for organizations of any type, size or sector, including in-house FM functions and outsourced FM service providers. It is written to complement EN ISO 41001 and EN 15221-8, not to replace their management system and FM process requirements.

What does oSIST prEN 15221-10:2026 specify?

oSIST prEN 15221-10:2026 sets out how FM organizations should organize digital transformation so that it supports operational efficiency, better decision-making and resilience. The document focuses on the digitalization dimension of FM and applies across FM service delivery and the asset life cycle.

Clause 1 defines the scope and makes clear that the standard is a companion to EN ISO 41001 and EN 15221-8. It also points readers to Annex B for the relationship with other standards.

The document is organized into clauses on context, leadership, planning, support, the transformation process, performance evaluation and improvement. Annex A gives the normative transformation model, and Annex B explains how this standard relates to other FM and information standards.

Annex	What it covers
Annex A	Normative twelve-step digital FM transformation process model
Annex B	Informative relationship with other standards

What are the key requirements of oSIST prEN 15221-10:2026?

oSIST prEN 15221-10:2026 requires organizations to treat digital FM as a managed transformation, with defined scope, leadership, planning, resources, controls, evaluation and improvement. The most important requirements are in Clauses 4 to 10 and Annex A.

Context, leadership and governance

Clause 4 requires organizations to analyse external and internal issues before starting digital transformation. That includes technology trends, regulatory pressures, stakeholder needs, digital maturity, available skills and existing FM systems. In practice, this helps the organization choose digital measures that fit its real operating environment instead of adopting tools in isolation.

Clause 5 requires top management commitment, a documented digital FM policy and clearly assigned responsibilities. The policy must cover interoperability, open standards, data governance, cybersecurity, sustainability, resilience and continual improvement. A Digital FM Lead must be appointed with authority over process maintenance, system integration, resilience and stakeholder coordination.

Planning and support

Clause 6 requires measurable objectives, a risk-and-opportunity view, and a digital roadmap. The roadmap should sequence initiatives, set priorities and milestones, and distinguish short-, medium- and long-term planning. For a buyer or FM manager, this means the transformation should be planned as a staged programme with defined outcomes, not as separate one-off projects.

Clause 7 requires the organization to provide resources, competence, awareness, communication and governance. It also requires controls for data ownership, metadata, life cycle management, FAIR data principles, cybersecurity and information management consistent with EN ISO 19650 and EN ISO/IEC 27001. In practice, this means FM data must be managed as a controlled asset that can be trusted and exchanged across systems.

Transformation process

Clause 8 and Annex A require a structured twelve-step process model. The steps start with project initiation and setup, move through context analysis, requirements definition, gap analysis, mitigation, IT systems audit, ecosystem design, technology identification, roadmap development, procurement and implementation, and end with performance evaluation and continual improvement. The sequence may be adapted to the organization, but the intent of the model must be preserved.

This matters because the standard is built around traceability. The organization should be able to show what was defined, what was assessed, what was selected and why, and how the transition was managed.

Evaluation and improvement

Clause 9 requires monitoring, internal audit and management review of digital FM. Monitoring covers technical performance such as availability, reliability and interoperability, and organizational performance such as adoption, efficiency, user satisfaction, sustainability and resilience outcomes. Internal audits check conformity with the organization’s own requirements and with this standard, while management review keeps top management involved in decisions, resources and strategy.

Clause 10 requires corrective action, continual improvement and innovation. When nonconformities occur, the organization must correct them, analyse causes, prevent recurrence and keep evidence. The standard also supports experimentation with new technologies, but expects innovation to be governed with attention to ethics, security and sustainability.

What terms does oSIST prEN 15221-10:2026 define?

• Facility Management (FM) - The organizational function that integrates people, place and process within the built environment to improve quality of life and core business productivity.
• digitalization - The integration of digital technologies into FM processes to improve efficiency, effectiveness, resilience and decision-making.
• digital transformation - A deeper change in FM processes, culture and service delivery driven by digital technologies and data analytics.
• Information Management (IM) - Coordinated activities that direct and control information across the life cycle of FM assets and services.
• Building Information Modelling (BIM) - A shared digital representation of a built asset used to support design, construction and operation decisions.
• Digital Twin (DTw) - A digital representation of a target entity linked to data so that the physical and digital states stay aligned at an appropriate rate.
• interoperability - The ability of systems to interact effectively through exchange of information; in digital FM, it helps avoid fragmentation and vendor lock-in.
• Key Performance Indicator (KPI) - A quantifiable measure used to judge whether digital FM is meeting its objectives.

Who uses oSIST prEN 15221-10:2026?

This standard is for organizations of any type, size or sector that manage facilities. It is relevant to in-house FM teams, outsourced FM service providers, top management, Digital FM Leads, FM managers, procurement staff, IT and cybersecurity teams, data stewards and auditors.

It is also useful in built-environment, real estate and service-delivery settings where FM systems, data and technology have to work together. The standard supports planning, procurement, implementation, auditing and improvement of digital FM.

Which standards are used with oSIST prEN 15221-10:2026?

• EN ISO 41001 - Provides the FM management system into which digitalization is integrated.
• EN 15221-8 - Provides FM principles and processes, which form the operational basis for digital FM.
• EN ISO 41011:2024 - Supplies FM vocabulary so the terms are used consistently.
• EN ISO 19650 (all parts) - Provides the information management framework used for BIM and life-cycle information management.
• EN ISO 19650-1 to EN ISO 19650-6 - Cover concepts and principles, delivery phase, operational phase, information exchange, security-minded information management, and health and safety information.
• EN ISO/IEC 27001 - Provides the information security management requirements used for cybersecurity and privacy protection.
• ISO 55000 - Connects digital FM with asset management principles.
• EN 18162:2026 - Supplies the source definition used for Digital Twin.

What does the oSIST prEN 15221-10:2026 document contain?

The document contains a scope, a normative references clause, a terms and definitions clause, and clauses covering context, leadership, planning, support, transformation, performance evaluation and improvement. It also includes a figure for the digital FM process model and a twelve-step normative model in Annex A.

The performance part covers monitoring, measurement, internal audit and management review, with indicators such as availability, data quality, adoption, process efficiency, sustainability and resilience. The improvement part covers nonconformity, corrective action, continual improvement and innovation.

Annex B gives the relationship between this standard and related FM, information management and security standards. The document is therefore structured to guide organizations from initial setup through implementation and into ongoing control and improvement.

SLOVENSKI STANDARD
01-december-2026
Upravljanje objektov in storitev - 10. del: Digitalna preobrazba upravljanja objektov
(FM)
Facility Management - Part 10: Digital Transformation of Facility Management (FM)
Facility-Management - Teil 10: Digitale Transformation des Facility-Managements (FM)
Facilities management - Partie 10: Transformation numérique du Facilities management
(FM)
Ta slovenski standard je istoveten z: prEN 15221-10
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
35.240.67 Uporabniške rešitve IT v IT applications in building
gradbeništvu and construction industry
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

DRAFT
EUROPEAN STANDARD
NORME EUROPÉENNE
EUROPÄISCHE NORM
October 2026
ICS 03.080.10
English Version
Facility Management - Part 10: Digital Transformation of
Facility Management (FM)
Facilities management - Partie 10: Transformation Facility-Management - Teil 10: Digitale Transformation
numérique du Facilities management (FM) des Facility-Managements (FM)
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 348.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.

EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2026 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 15221-10:2026 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 6
4 Digital transformation context in Facility Management . 10
5 Leadership for Digital FM . 11
6 Planning for digital transformation . 11
7 Support for digital FM . 12
8 Process of transformation . 13
8.1 General . 13
8.2 Step 0 — Project initiation and setup – Define content . 14
8.3 Step 1 — FM organizational context and processes – Establish team . 15
8.4 Step 2 — FM requirements definition and strategic alignment – Define requirements 15
8.5 Step 3 — High-level gap analysis . 15
8.6 Step 4 — Gap mitigation and process improvement – Address ecosystem cracks . 16
8.7 Step 5 — Audit IT systems and stakeholders . 16
8.8 Step 6 — Ecosystem design and stakeholder alignment – Future state architecture . 16
8.9 Step 7 — Identification of technologies that meet requirements-Sourcing strategy . 17
8.10 Step 8 — Development of a digital roadmap – Transition road map . 17
8.11 Step 9 — Procurement process – Navigate procurement and vetting . 17
8.12 Step 10 — Implementation of selected solutions – Implementation and transition . 18
8.13 Step 11 — Performance evaluation and continual improvement . 18
9 Performance evaluation of digital FM . 19
9.1 General . 19
9.2 Monitoring, measurement, analysis and evaluation . 19
9.3 Internal audit of digital FM . 19
9.4 Management review of digital FM . 20
10 Improvement in digital FM . 20
10.1 General . 20
10.2 Nonconformity and corrective action . 20
10.3 Continual improvement . 21
10.4 Innovation in digital FM . 21
Annex A (normative) Digital FM transformation process model . 22
Annex B (informative) Relationship with other standards . 23
Bibliography . 24
European foreword
This document (prEN 15221-10:2026) has been prepared by Technical Committee CEN/TC 348 “Facility
Management”, the secretariat of which is held by SN.
This document is currently submitted to the CEN Enquiry.
This European Standard is one of the series EN 15221 “Facility Management”, which consists of the
following parts:
— EN 15221-6 [1], Area and Space Measurement;
— EN 15221-8 [2], Principles and processes;
— CEN/TR 15221-9 [3], Study of area and space measurement standards and guidelines used in
Europe;
— prEN 15221-10 [4], Digital Transformation of Facility Management (FM).
Introduction
Facility Management (FM) ensures the functionality, comfort, safety, performance and efficiency of the
built environment by integrating people, place, process, and technology. The European Standards
provide a coherent framework for defining, implementing, and improving FM practices across various
organizational contexts, aligning with international best practices and evolving organizational or core
business needs.
Developed by the European Committee for Standardization (CEN), the EN 15221 series aligns closely
with the EN ISO 41000 family of standards, ensuring consistency in terminology, processes, and
methodologies. They are designed to support organizations in optimizing resource use, enhancing
support service quality, and delivering value through effective FM. They reflect the collective expertise
of professionals, industry stakeholders, and national standardization bodies, ensuring that it is both
practical and adaptable to the dynamic nature of the FM sector.
The European standards on Facility Management (FM) consist of two series/families:
— EN 15221;
— EN ISO 41000.
For an overview of published standards and ongoing work, see CEN Website: www.cen.eu
These standards address a wide range of FM topics, including terminology, management system, service
procurement, quality management, space planning and more.
Their purpose is to standardize practices and provide organizations with tools to align FM strategies
with their broader business objectives. By offering a structured approach, the standards serve as a
foundation for organizations of all sizes to develop sustainable, resilient, and future-ready facilities that
contribute to organizational success, and thus achieve greater performance, efficiency, sustainability,
and stakeholder satisfaction.
1 Scope
This document specifies requirements and provides a framework for the digital transformation of
Facility Management (FM). It defines the principles, processes and supporting elements for
organizations to apply when planning, implementing and improving digitalization within FM. The
purpose of this standard is to ensure that FM organizations can adopt digital practices in a consistent
and effective manner that improves operational efficiency, enhances decision-making and strengthens
resilience.
The standard is written as a companion to EN ISO 41001 [5] Facility management — Management
systems — Requirements with guidance for use and EN 15221-8 [2] Facility management — Principles
and processes. Its role is not to duplicate the management system requirements of EN ISO 41001 [5] or
the principles and processes of EN 15221-8 [2], but to provide the digitalization dimension that
complements both.
NOTE Annex B describes the relationship between this document and other standards.
This standard applies broadly. It is relevant to:
— organizations of any type, size, or sector engaged in FM;
— both in-house FM functions and outsourced FM service providers;
— all phases of FM service delivery and the asset life cycle.
Certain elements are outside the scope of this document. General FM principles and processes are
covered in EN 15221-8 [2], while the management system requirements for FM are addressed by EN
ISO 41001 [5]. These exclusions ensure that this document remains focused on digital transformation
as a distinct, yet integrated, component of FM.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 15221-8, Facility Management - Part 8: Principles and processes
EN ISO 19650-1, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 1: Concepts and principles (ISO 19650-1:2018)
EN ISO 19650-2, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 2: Delivery phase of the assets (ISO 19650-2:2018)
EN ISO 19650-3, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 3: Operational phase of the assets (ISO 19650-3:2020)
EN ISO 19650-4, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 4: Information exchange (ISO 19650-4:2022)
EN ISO 19650-5, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 5: Security-minded approach to information management (ISO 19650-5:2020)
EN ISO 19650-6, Organization and digitization of information about buildings and civil engineering works,
including building information modelling (BIM) - Information management using building information
modelling - Part 6: Health and safety information (ISO 19650-6:2025)
EN ISO/IEC 27001, Information security, cybersecurity and privacy protection - Information security
management systems - Requirements (ISO/IEC 27001:2022)
EN ISO 41001, Facility management - Management systems - Requirements with guidance for use (ISO
41001:2018)
EN ISO 41011:2024, Facility management - Vocabulary (ISO 41011:2024)
EN ISO 19650 (all parts), Organization and digitization of information about buildings and civil
engineering works, including building information modelling (BIM) - Information management using
building information modelling
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN ISO 41011:2024 and
EN 15221-8, and the following apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
• ISO Online browsing platform: available at http://www.iso.org/obp
• IEC Electropedia: available at http://www.electropedia.org/
3.1
Facilities Management
FM
organizational function which integrates people, place and process within the built environment with
the purpose of improving the quality of life of people and the productivity of the core business
Note 1 to entry: The terms “facility management” and “facilities management” can be used interchangeably.
Note 2 to entry: FM provides the management system context in which digitalization takes place.
[SOURCE: EN ISO 41011:2024 [6], 3.1.1, modified — Note 2 to entry is added.]
3.2
digitalization
integration of digital technologies into facility management (FM) processes to improve efficiency,
effectiveness, resilience and decision-making, by embedding technology into FM practices in a way that
delivers measurable outcomes
Note 1 to entry: Digitalization goes beyond basic information technology (IT) adoption.
3.3
digital transformation
process of profound and radical change through digital technologies (including big data, blockchain,
cloud computing, internet of things, artificial intelligence, analytics, cognitive solutions, etc.) that orients
an organization in a new direction and takes it to an entirely different level of effectiveness, which is
based on analytics of data
Note 1 to entry: Digital transformation denotes the fundamental change in FM processes, culture and service
delivery brought about by digital technologies, leading to new business models and enhanced value creation.
[SOURCE: ISO/IEC TS 30105-9:2023 [7], 3.4, modified — Note 1 to entry is added.]
3.4
Information Management
IM
coordinated activities to direct and control the management of information across the life cycle of FM
assets and services
Note 1 to entry: In line with EN ISO 19650 (all parts) [8] (see Clause 2), information management underpins all
aspects of FM digitalization.
3.5
Building Information Modelling
BIM
use of a shared digital representation of a built asset to facilitate design, construction and operation
processes to form a reliable basis for decisions
Note 1 to entry: Built assets include, but are not limited to, buildings, bridges, roads, process plants.
Note 2 to entry: In FM, BIM ensures continuity of asset data and forms a reliable basis for decision-making.
[SOURCE: EN ISO 19650-1:2018 [9], 3.3.14.]
3.6
Digital Twin
DTw
digital representation of a target entity with data connections that enable convergence between the
physical and digital states at an appropriate rate of synchronization
EXAMPLE
— static digital twins, which capture a snapshot of the asset;
— dynamic twins, which update in real time;
— predictive twins, which integrate analytics and AI.
Note 1 to entry: Digital twin has some or all the capabilities of visualization, simulation, surveying, monitoring,
forecasting, control, etc.
Note 2 to entry: Digital Twin refers to a digital representation of a physical asset, system or process that is
synchronized at a frequency and level of detail sufficient to support decision-making.
[SOURCE: EN 18162:2026 [10], 3.5, modified — Note 2 to entry is added.]
3.7
interoperability
ability of effective interaction between systems based on the exchange of information
Note 1 to entry: Systems can be computerized systems or enterprises.
Note 2 to entry: In digital FM, interoperability prevents fragmentation and reduces the risk of vendor lock-in.
[SOURCE: ISO/TS 15926-11:2023 [11], 3.1.16, modified — Note 2 to entry is added.]
3.8
maturity model
structured way of describing the stages of growth in FM digitalization capability
Note 1 to entry: Maturity models often distinguish levels such as:
— initial and ad hoc;
— managed and repeatable;
— defined and standardized;
— optimized and continually improving.
3.9
governance
framework of rules, practices and processes through which FM digitalization is directed and controlled
Note 1 to entry: It includes alignment with organizational strategy, accountability and transparency and ethical
oversight of emerging technologies.
3.10
data governance
exercise of authority over data assets
Note 1 to entry: In FM, this includes ensuring that data follows the FAIR principles, meaning it is Findable,
Accessible, Interoperable and Reusable.
3.11
resilience
ability of FM digital systems and processes to anticipate, prepare for, respond to and recover from
disruptions
Note 1 to entry: It applies both to IT systems, such as cybersecurity and continuity and to FM service delivery.
3.12
sustainability
state of the global system including environmental, social and economic aspects, in which the needs of
the present are met without compromising the ability of future generations to meet their own needs
Note 1 to entry: The environmental, social and economic aspects interact, are interdependent and are often
referred to as the triple bottom line, also known as the three dimensions of sustainability.
Note 2 to entry: Sustainability is the goal of sustainable development.
Note 3 to entry: Digital FM contributes to broader environmental, social and governance (ESG) objectives when
sustainability is prioritized.
[SOURCE: ISO Guide 82:2019 [12], 3.1, modified — “the triple bottom line, also known as” has been
added to Note 1 to entry. Note 3 to entry is added.]
3.13
Computerized Maintenance Management System
CMMS
platform supporting maintenance operations by managing work orders, preventive schedules and
asset tracking
Note 1 to entry: Computerized Maintenance Management Systems often serve as an entry point to digitalization
in FM.
3.14
Computer-Aided Facility Management System
CAFM
management of large amounts of facility-related information using computer-assisted methodologies
Note 1 to entry: Extended digital support to multiple FM functions, including space management, asset information,
maintenance and service request handling.
[SOURCE: EN ISO 41011:2024 [6], 3.9.1, modified — Note 1 to entry is added.]
3.15
Integrated Workplace Management System
IWMS
management of large amounts of facility-related information using computer-assisted methodologies
Note 1 to entry: Enterprise platforms that bring together real estate, space, operations and sustainability
management. Many IWMS solutions integrate Internet of Things data, dashboards and advanced analytics.
[SOURCE: EN ISO 41011:2024 [6], 3.9.1, modified — Note 1 to entry is added.]
3.16
Key Performance Indicator
KPI
quantifiable measure used to evaluate the success of digital FM in meeting objectives
EXAMPLE
— data quality scores;
— system uptime and reliability;
— user adoption rates;
— success rates for interoperability and data exchange.
3.17
Information Technology
IT
application software that manages data and business information related to FM and includes:
— CMMS (3.13) Computerized Maintenance Management Systems;
— CAFM (3.14) Computer Aided Facility Management;
— IWMS (3.15) Integrated Workplace Management Systems;
— CPIP - Connected Portfolio Intelligence Platform;
— ERP – Enterprise Resource Planning;
— CTI – Computer Telephony Interface
3.18
Operational Technology
OT
building infrastructure hardware and software that detect or cause changes in physical processes in a
building / facility through direct monitoring and control of industrial devices
3.19
Internet of Things
IoT
interrelated computing devices, mechanical and digital machines that are provided with unique
identifiers and the ability to transfer data over a network without requiring human-to-human or human-
to-computer interaction
Note 1 to entry: These includes sensors to measure:
— temperature;
— energy;
— motion detection;
— water detect;
— light meter and detection; and
— heating, ventilation, and air conditioning (HVAC) monitoring.
4 Digital transformation context in Facility Management
Organizations undertaking digital transformation in FM shall begin by analysing both their external and
internal context. This analysis ensures that digitalization initiatives are grounded in the realities of the
operating environment and aligned with organizational priorities.
External issues may include:
— technology trends, such as the Internet of Things, artificial intelligence, robotics and Digital Twin
(3.6);
— national and international related regulatory requirements, including the EU Artificial Intelligence
(AI) Policy, Corporate Sustainability Reporting Directive (CSRD), Renewable Energy Directive
(RED) and General Data Protection Regulation (GDPR);
— industry benchmarks, competitive pressures and market innovations;
— societal expectations relating to sustainability (3.12), resilience (3.11) and Environmental, Social,
Governance (ESG) reporting.
Internal issues may include:
— organizational culture and readiness for change;
— governance (3.9) and decision-making structures;
— the current digital maturity level of FM processes;
— the availability of skills, resources and capabilities;
— existing IT infrastructure and FM systems.
The organization shall also identify stakeholders and assess their needs and expectations. These may
include requirements for access to accurate data, transparent reporting, life cycle information on assets
and evidence of sustainability outcomes. Stakeholders typically include internal users, clients, FM
providers, suppliers, regulators, owners and occupants.
A clear scope of FM digitalization shall be defined. This scope shall state which assets, services and
organizational units are included, identify exclusions with justifications and explain how FM
digitalization interfaces with EN ISO 41001 management systems and EN 15221-8 processes.
Finally, FM digitalization shall be integrated into the overall FM management system. Policies, objectives
and processes shall align with the broader system, and initiatives shall be embedded into the Plan–Do–
Check–Act cycle, ensuring that digitalization strengthens rather than fragments FM governance.
5 Leadership for Digital FM
Strong leadership is essential to the success of FM digitalization. Top management shall demonstrate
commitment by aligning digital FM objectives with organizational strategy, integrating digitalization
into FM processes, ensuring adequate resources and actively monitoring progress. Visible leadership
includes sponsoring initiatives, allocating budgets and embedding digital progress in management
reviews.
The organization shall adopt a digital FM policy. This policy shall reflect the organization’s context and
purpose and provide a framework for setting objectives. It shall include commitments to:
— interoperability (3.7) and open standards;
— data governance (3.10) and cybersecurity;
— sustainability and resilience;
— continual improvement.
The policy shall be documented, communicated internally and made available to stakeholders.
Roles and responsibilities shall be clearly defined. A Digital FM Lead shall be appointed with authority
to establish and maintain processes, oversee system integration and resilience and coordinate
stakeholder engagement. Responsibilities also include:
— ownership and stewardship of digital data;
— assurance of cybersecurity and business continuity;
— ethical use of artificial intelligence and other emerging technologies.
By clarifying accountability and embedding ethical oversight, leadership ensures that FM digitalization
is managed as a structured transformation rather than a series of isolated projects.
6 Planning for digital transformation
Planning bridges leadership commitment and operational execution. Organizations shall identify risks
and opportunities that can affect digitalization outcomes.
Examples of risks include:
— cybersecurity t
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