EN 16584-2:2025

Railway applications - Design for PRM use - General requirements - Part 2: Information

This European Standard describes the specific ‘Design for PRM use’ requirements applying to both infrastructure and rolling stock and the assessment of those requirements. The following applies to this standard:
—   The definitions and requirements describe specific aspects of ‘Design for PRM use’ required by persons with disabilities and persons with reduced mobility as defined in the PRM TSI.
—   This standard defines elements which are universally valid for obstacle free travelling including lighting, contrast, tactile feedback, transmission of visual and acoustic information. The definitions and requirements of this standard cover the infrastructure and the rolling stock applications.
—   This standard only refers to aspects of accessibility for PRM passengers it does not define non PRM related requirements and definitions.
—   This standard assumes that the infrastructure or rolling stock is in its defined operating condition.
—   Where minimum or maximum dimensions are quoted these are absolute NOT nominal requirements.
The ‘General requirements’ standard is written in three parts:
—   Part 1 contains:
—   contrast;
—   This document is Part 2 and contains:
—   spoken information;
—   written information;
—   tactile information;
—   pictograms;
—   Part 3 contains:
—   lighting;
—   low reflective properties;
—   transparent obstacles;
—   slip resistance.

Bahnanwendungen - Gestaltung für die Nutzung durch PRM - Allgemeine Anforderungen - Teil 2: Informationen

Dieses Dokument beschreibt die spezifischen Anforderungen an die „Gestaltung für die Nutzung durch PRM“, die für Infrastruktur und Fahrzeuge anwendbar sind, sowie die Bewertung dieser Anforderungen. Die nachfolgenden Punkte sind für dieses Dokument anwendbar:
   Die Festlegungen und Anforderungen beschreiben bestimmte Aspekte der „Gestaltung für die Nutzung durch PRM“, die, wie in der TSI PRM festgelegt, für Menschen mit Behinderungen und Menschen mit eingeschränkter Mobilität erforderlich sind.
   Dieses Dokument definiert allgemein gültige Elemente für das hindernisfreie Reisen in Bezug auf taktile Rückmeldungen, Übertragung von visuellen und akustischen Informationen. Die Festlegungen und Anforderungen dieses Dokuments umfassen Infrastruktur und Fahrzeuge.
   Dieses Dokument behandelt ausschließlich Aspekte der Zugänglichkeit für PRM-Fahrgäste. Es definiert keine Anforderungen und Definitionen für nicht mobilitätseingeschränkte Fahrgäste.
   Für dieses Dokument wird angenommen, dass die Infrastruktur oder die Fahrzeuge sich in ihrem festgelegten Betriebszustand befinden.
   Sind Maße für Mindest- oder Höchstabmessungen angegeben, ist zu beachten, dass es sich hierbei um Absolutwerte, NICHT um Nominalwerte handelt.
Die Norm „Allgemeine Anforderungen“ besteht aus drei Teilen:
   Teil 1 beinhaltet:
   Kontrast.
   Dieses Dokument ist Teil 2 und beinhaltet:
   gesprochene Informationen;
   schriftliche Informationen;
   taktile Informationen;
   Piktogramme;
   akustische Signale.
   Teil 3 beinhaltet:
   Beleuchtung;
   gering reflektierende Eigenschaften;
   transparente Hindernisse;
   Rutschfestigkeit.

Applications ferroviaires - Conception destinée à l'usage par les PMR: Exigences générales - Partie 2: Informations

Le présent document décrit les exigences spécifiques de « conception destinée à l'usage par les PMR » s'appliquant à la fois à l'infrastructure et au matériel roulant, ainsi que l'évaluation de ces exigences. Les éléments suivants s'appliquent au présent document :
—   Les définitions et les exigences décrivent les aspects spécifiques de la « conception destinée à l'usage par les PMR » requise pour les personnes handicapées et à mobilité réduite telle que définie dans la STI PMR.
—   Le présent document définit des éléments universellement valables pour un cheminement libre d'obstacles et relatifs aux marquages tactiles et à la transmission d'informations visuelles ou sonores. Les définitions et les exigences du présent document couvrent les applications concernant l'infrastructure et le matériel roulant.
—   Le présent document traite uniquement des aspects liés à l'accessibilité des voyageurs à mobilité réduite ; elle ne définit pas d'exigences ni de définitions concernant des personnes valides.
—   Le présent document repose sur l'hypothèse que l'infrastructure ou le matériel roulant est dans son état de fonctionnement défini.
—   Lorsque des dimensions minimales ou maximales sont mentionnées, elles NE doivent absolument PAS être considérées comme des exigences nominales.
La norme « Exigences générales » comprend trois parties :
—   La Partie 1 traite du point suivant :
—   contraste.
—   Le présent document est la Partie 2 et traite des points suivants :
—   informations vocales ;
—   informations écrites ;
—   informations tactiles ;
—   pictogrammes ;
—   signaux sonores.
—   La Partie 3 traite des points suivants :
—   éclairage ;
—   propriétés faiblement réfléchissantes ;
—   obstacles transparents ;
—   propriétés antidérapantes.

Železniške naprave - Načrtovanje za osebe z omejenimi gibalnimi sposobnostmi - Splošne zahteve - 2. del: Informacije

General Information

• Status: Published
• Publication Date: 30-Sep-2025
• ICS: 11.180.01 - Aids for disabled and handicapped persons in general
• ICS: 45.020 - Railway engineering in general
• Technical Committee: CEN/TC 256 - Railway applications
• Drafting Committee: CEN/TC 256/WG 44 - People with Reduced Mobility (PRM)
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 01-Oct-2025
• Due Date: 23-Aug-2023
• Completion Date: 01-Oct-2025
• Directive: 2016/797/EU - Directive (EU) 2016/797 of the European Parliament and of the Council of 11 May 2016 on the interoperability of the rail system within the European Union (Text with EEA relevance)
• Mandate: M/483 - Mandate for programming and standardisation addressed to the European standardisation bodies under directive 2008/57/EC in the field of the interoperability of the rail system within the European Union
• Mandate: M/591 - Standardisation request to the European Committee for Standardisation and the European Committee for Electrotechnical Standardisation as regards railway products in support of Directive (EU) 2016/797
• Ref Project: SIST EN 16584-2:2025 - Railway applications - Design for PRM use - General requirements - Part 2: Information

Relations

• Replaces: EN 16584-2:2017 - Railway applications - Design for PRM use - General requirements - Part 2: Information
• Effective Date: 19-Jan-2023

Standards Content (Sample)

SLOVENSKI STANDARD
01-november-2025
Nadomešča:
SIST EN 16584-2:2017
Železniške naprave - Načrtovanje za osebe z omejenimi gibalnimi sposobnostmi -
Splošne zahteve - 2. del: Informacije
Railway applications - Design for PRM use - General requirements - Part 2: Information
Bahnanwendungen - Gestaltung für die Nutzung durch PRM - Allgemeine
Anforderungen - Teil 2: Informationen
Applications ferroviaires - Conception destinée à l'usage par les PMR: Exigences
générales - Partie 2: Informations
Ta slovenski standard je istoveten z: EN 16584-2:2025
ICS:
11.180.01 Pripomočki za Aids for disabled and
onesposobljene in handicapped persons in
hendikepirane osebe na general
splošno
45.020 Železniška tehnika na Railway engineering in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN 16584-2
EUROPEAN STANDARD
NORME EUROPÉENNE
October 2025
EUROPÄISCHE NORM
ICS 45.020; 11.180.01 Supersedes EN 16584-2:2017
English Version
Railway applications - Design for PRM use - General
requirements - Part 2: Information
Applications ferroviaires - Conception destinée à Bahnanwendungen - Gestaltung für die Nutzung durch
l'usage par les PMR: Exigences générales - Partie 2: PRM - Allgemeine Anforderungen - Teil 2:
Informations Informationen
This European Standard was approved by CEN on 30 June 2025.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 16584-2:2025 E
worldwide for CEN national Members.

Contents Page
European foreword . 4
Introduction . 6
1 Scope . 7
2 Normative references . 8
3 Terms and definitions . 8
4 Symbols and abbreviations . 12
5 Requirements and assessment . 13
5.1 General. 13
5.2 Infrastructure . 13
5.2.1 Parking facilities for persons with disabilities and persons with reduced mobility . 13
5.2.2 Obstacle-free routes . 13
5.2.3 Doors and entrances . 16
5.2.4 Ticketing, information desks and customer assistance points . 16
5.2.5 Visual information: signposting, pictograms, printed or dynamic information . 18
5.2.6 Spoken information . 20
5.2.7 Platform danger area and edges of platforms . 20
5.2.8 End of platforms . 20
5.2.9 Platform – wheelchair boarding aid operational zone. 21
5.2.10 Level track crossings . 21
5.2.11 Displays . 22
5.3 Rolling stock . 22
5.3.1 Seats – Priority seats . 22
5.3.2 Wheelchair spaces . 23
5.3.3 Doors . 24
5.3.4 Toilets . 27
5.3.5 Customer information . 29
5.3.6 Internal and external displays . 34
5.3.7 Call for aid device . 35
5.3.8 Wheelchair accessible sleeping accommodation . 36
6 Methodologies for Internal display scrolling speed and character display duration . 37
6.1 General. 37
6.2 Methodology . 37
Annex A (normative) PRM Signage . 38
A.1 Infrastructure signs . 38
A.2 Rolling stock signs . 38
A.3 International wheelchair sign . 39
A.4 Induction loop (for hearing aid systems) sign . 39
A.5 Call for aid . 40
A.6 Priority seating signs . 40
Annex B (normative) Tactile characteristics . 41
B.1 Tactile pictograms and characters . 41
B.2 Tactile controls . 42
B.3 Tactile feedback or tactile indication . 43
Annex C (normative) Eye point dimensions . 44
Annex D (normative) Visual acuity for displays . 45
Annex E (normative) Specific braille Requirements . 52
Annex F (normative) Characteristics of 'easily readable' . 53
Annex G (normative) Passenger external door audible signals . 57
G.1 General . 57
G.2 Door opening and closing signals - Characteristics . 58
G.3 Door finding signals . 58
G.4 Measuring Positions . 59
Annex H (informative) Other specific braille requirements . 60
H.1 General requirements for braille. 60
H.2 Checking readability of braille . 60
H.3 Recommendations for braille carrier material . 61
H.4 The braille cell . 61
H.5 Marburg medium spacing convention for braille . 62
H.6 Braille character sets . 62
Annex I (informative) Pictograms examples and ‘Good practice’ . 64
Annex J (informative) Examples of toilet control device ‘Good practice’ . 69
J.1 Orientation of equipment and associated labels . 69
J.2 Function identification . 69
J.3 “Vacant / occupied / out of service” indicator . 72
Annex K (informative) Electronic display assessment guidance . 74
K.1 General . 74
K.2 Worked through assessment example . 75
Annex L (informative) Examples of sans serif fonts . 76
Annex M (informative) Examples of tactile toilet door locking devices . 78
Annex N (informative) Door Buttons . 81
N.1 General . 81
N.2 Examples of door buttons . 81
N.3 Visual and tactile symbols on or near door buttons . 81
Annex ZA (informative) Relationship between this European Standard and the essential
requirements of EU Directive (EU) 2016/797 aimed to be covered . 83
Bibliography . 86
European foreword
This document (EN 16584-2:2025) has been prepared by Technical Committee CEN/TC 256 “Railway
applications”, the secretariat of which is held b
...