EN ISO 9241-920:2016

Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions (ISO 9241-920:2009)

ISO 9241-920:2009 gives recommendations for tactile and haptic hardware and software interactions. It provides guidance on the design and evaluation of hardware, software, and combinations of hardware and software interactions, including: the design/use of tactile/haptic inputs, outputs, and/or combinations of inputs and outputs, with general guidance on their design/use as well as on designing/using combinations of tactile and haptic interactions for use in combination with other modalities or as the exclusive mode of interaction; the tactile/haptic encoding of information, including textual data, graphical data and controls; the design of tactile/haptic objects, the layout of tactile/haptic space; interaction techniques.
It does not provide recommendations specific to Braille, but can apply to interactions that make use of Braille.
The recommendations given in ISO 9241-920:2009 are applicable to at least the controls of a virtual workspace, but they can also be applied to an entire virtual environment — consistent, in as far as possible, with the simulation requirements.
NOTE          It is recognized that some interactive scenarios might be constrained by the limitation that a real workspace is to be modelled in a virtual environment. Objects can be in suboptimal positions or conditions for haptic interaction by virtue of the situation being modelled.

Ergonomie der Mensch-System-Interaktion - Teil 920: Anleitung zu taktilen und haptischen Interaktionen (ISO 9241-920:2009)

Ergonomie de l'interaction homme-système - Partie 920: Lignes directrices relatives aux interactions tactiles et haptiques (ISO 9241-920:2009)

L'ISO 9241-920:2009 donne des recommandations ergonomiques relatives aux interactions tactiles et haptiques des matériels et des logiciels. Elle fournit des lignes directrices relatives à la conception et à l'évaluation des interactions des matériels et des logiciels ainsi que de leurs combinaisons, y compris
              la conception/l'utilisation des entrées et sorties tactiles et haptiques et/ou des combinaisons d'entrées et sorties, avec des lignes directrices générales relatives à leur conception/utilisation ainsi que des lignes directrices relatives à la conception/utilisation des combinaisons d'interactions tactiles et haptiques destinées à l'utilisation en combinaison avec d'autres modalités ou en tant que mode exclusif d'interaction,
              le codage tactile et haptique d'informations, y compris les données textuelles, les données graphiques et les commandes,
              la conception d'objets tactiles/haptiques,
              l'aménagement de l'espace tactile/haptique, et
              les techniques d'interaction.
Elle ne fournit pas de recommandations spécifiques au Braille mais peut s'appliquer aux interactions qui utilisent le Braille.
Les recommandations données dans l'ISO 9241-920:2009 sont applicables au moins aux commandes de l'espace de travail virtuel, mais elles peuvent aussi s'appliquer à l'ensemble de l'environnement virtuel, conforme dans toute la mesure du possible aux exigences de la simulation.
NOTE     Il est admis que certains scénarios interactifs peuvent être limités par le besoin de modéliser un espace de travail en un environnement virtuel. Les objets peuvent se trouver dans des positions ou conditions sous‑optimales pour l'interaction haptique en raison de la situation à modéliser.

Ergonomija medsebojnega vpliva človek-sistem - 920. del: Navodilo za taktilne in haptične interakcije (ISO 9241-920:2009)

Ta del standarda ISO 9241 podaja priporočila za taktilne in haptične interakcije s strojno in programsko opremo. Zagotavlja smernice glede načrtovanja in ocenjevanja interakcij s strojno in programsko opremo ter kombinacije interakcij s strojno in programsko opremo, vključno z – načrtovanjem/uporabo taktilnih/haptičnih vhodov, izhodov in/ali kombinacij vhodov in izhodov na podlagi splošnih načel za njihovo načrtovanje/uporabo ter načrtovanjem/uporabo kombinacij taktilnih in haptičnih interakcij za uporabo v povezavi z drugimi modalitetami ali kot izključni način interakcije, – taktilnim/haptičnim šifriranjem informacij, vključno z besedilnimi in grafičnimi podatki ter krmilniki, – načrtovanjem taktilnih/haptičnih objektov, – postavitvijo taktilnega/haptičnega prostora in – tehnikami za interakcijo. Ne zagotavlja priporočil, ki so posebej zasnovana za Braillovo pisavo, vendar se lahko uporablja za interakcije, za katere se uporablja Braillova pisava. Priporočila, podana v tem delu standarda ISO 9241, se uporabljajo vsaj za krmilnike virtualnega delovnega prostora, vendar se lahko uporabljajo tudi za celotno virtualno okolje, ki je karseda dosledno z zahtevami simulacije.

General Information

• Status: Withdrawn
• Publication Date: 19-Jul-2016
• Withdrawal Date: 22-Oct-2024
• ICS: 13.180 - Ergonomics
• ICS: 35.080 - Software
• ICS: 35.180 - IT Terminal and other peripheral equipment
• Technical Committee: CEN/TC 122 - Ergonomics
• Drafting Committee: CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
• Ref Project: SIST EN ISO 9241-920:2017 - Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions (ISO 9241-920:2009)

Relations

• Replaced By: EN ISO 9241-920:2024 - Ergonomics of human-system interaction - Part 920: Tactile and haptic interactions (ISO 9241-920:2024)
• Effective Date: 18-Jan-2023

Standards Content (Sample)

SLOVENSKI STANDARD
01-januar-2017
(UJRQRPLMDPHGVHERMQHJDYSOLYDþORYHNVLVWHPGHO1DYRGLOR]DWDNWLOQHLQ
KDSWLþQHLQWHUDNFLMH,62
Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic
interactions (ISO 9241-920:2009)
Ergonomie der Mensch-System-Interaktion - Teil 920: Anleitung zu taktilen und
haptischen Interaktionen (ISO 9241-920:2009)
Ergonomie de l'interaction homme-système - Partie 920: Lignes directrices relatives aux
interactions tactiles et haptiques (ISO 9241-920:2009)
Ta slovenski standard je istoveten z: EN ISO 9241-920:2016
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 9241-920
EUROPEAN STANDARD
NORME EUROPÉENNE
July 2016
EUROPÄISCHE NORM
ICS 13.180; 35.180
English Version
Ergonomics of human-system interaction - Part 920:
Guidance on tactile and haptic interactions (ISO 9241-
920:2009)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 920:
920: Lignes directrices relatives aux interactions Anleitung zu taktilen und haptischen Interaktionen
tactiles et haptiques (ISO 9241-920:2009) (ISO 9241-920:2009)
This European Standard was approved by CEN on 12 June 2016.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
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United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2016 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-920:2016 E
worldwide for CEN national Members.

Contents Page
European foreword . 3
European foreword
The text of ISO 9241-920:2009 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of
the International Organization for Standardization (ISO) and has been taken over as EN
ISO 9241-920:2016 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held
by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by January 2017, and conflicting national standards shall
be withdrawn at the latest by January 2017.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 9241-920:2009 has been approved by CEN as EN ISO 9241-920:2016 without any
modification.
INTERNATIONAL ISO
STANDARD 9241-920
First edition
2009-03-15
Ergonomics of human-system
interaction —
Part 920:
Guidance on tactile and haptic
interactions
Ergonomie de l'interaction homme-système —
Partie 920: Lignes directrices relatives aux interactions tactiles et
haptiques
Reference number
ISO 9241-920:2009(E)
©
ISO 2009
ISO 9241-920:2009(E)
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ISO 9241-920:2009(E)
Contents Page
Foreword .v
Introduction.vii
1 Scope.1
2 Applying ISO 9241-920.1
2.1 Recommendations .1
2.2 Evaluation of products.1
3 Tactile/haptic inputs, outputs, and/or combinations.2
3.1 General guidance on tactile/haptic inputs, outputs and/or combinations .2
3.1.1 Optimizing performance .2
3.1.2 Providing accessible information on tactile/haptic elements.2
3.1.3 Providing contextual information .2
3.1.4 Using consistent labels .2
3.1.5 Identifying system state.3
3.1.6 Minimizing fatigue .3
3.1.7 Providing alternative input methods .3
3.1.8 Maintaining coherence between modalities .3
3.1.9 Combining modalities.4
3.1.10 Presenting realistic experiences .4
3.1.11 Isolation of individual interface elements.4
3.2 Intentional individualization .5
3.2.1 Enabling users to change modalities.5
3.2.2 Enabling force feedback override.5
3.2.3 Enabling users to individualise tactile parameters .5
3.3 Unintentional user perceptions .5
3.3.1 Limiting acoustic output of tactile/haptic display.5
3.3.2 Limiting heat gain of contact surface.5
3.3.3 Avoiding sensory adaptation .6
3.3.4 Recovering from sensory adaptation.6
3.3.5 Avoiding unintended perceptual illusions.6
3.3.6 Preventing temporal masking .6
4 Attributes of tactile and haptic encoding of information .6
4.1 High level guidance on tactile/haptic encoding of information.6
4.1.1 Using familiar tactile/haptic patterns .6
4.1.2 Making tactile/haptic encoding obvious .6
4.1.3 Conformity to user expectations .7
4.1.4 Using sensory substitution .7
4.1.5 Using appropriate spatial addressability and resolution.7
4.1.6 Using tactile apparent location .7
4.1.7 Using distal body parts for high spatial resolution .7
4.1.8 Using higher addressability for trained users.7
4.1.9 Using tactile apparent motion.7
4.1.10 Preventing spatial masking.8
4.2 Guidance on specific tactile/haptic attributes for encoding information.8
4.2.1 Selecting dimensions for encoding information.8
4.2.2 Discriminating between attribute values .9
4.2.3 Limiting the number of attribute values.9
4.2.4 Combining properties .9
4.2.5 Limiting complexity.9
4.2.6 Encoding by object shape.9
4.2.7 Encoding information by temporal pattern.9
ISO 9241-920:2009(E)
4.2.8 Encoding information using vibration amplitude.9
4.2.9 Encoding information by vibration frequency.10
4.2.10 Encoding by location .10
4.2.11 Encoding by temperature .
...