Transportation services - Guidance notes on the application of EN ISO 9001:2000 to the road transportation, storage, distribution and railway goods industries

This European Standard provides guidelines for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities.

Dienstleistungen im Transportwesen - Leitfaden zur Anwendung von EN ISO 9001:2000 auf den Straßen- und Schienengüterverkehr, die Lagerhaltung und die Verteilerindustrie

Dieses Europäische Dokument enthält Richtlinien für die Anwendung von EN ISO 9001, Qualitäts-
managementsysteme, auf die Erbringung von Frachttransportdienstleistungen auf Straße und Schiene,
einschließlich dazugehöriger Tätigkeitsbereiche wie Lagerhaltung und Verteilung.

Services de transport - Conseils relatifs a l'application de l'EN ISO 9001:2000 aux industries du transport routier, du stockage et de la distribution

Transportne storitve – Navodila za uporabo EN ISO 9001:2000 v cestnem in železniškem tovornem transportu, pri skladiščenju ter distribuciji

Uvajanje standarda EN ISO 9001 Sistemi vodenja kakovosti v organizacije, ki nudijo storitve notranjega ali mednarodnega prevoza blaga po cesti ali železnici, lahko predstavlja težavo, posebej če te organizacije običajno niso vajene voditi sistema kakovosti za področje storitev. Dodatno težavo glede uporabnosti sistema kakovosti v transportni/prevozniški storitveni verigi pa lahko predstavlja tudi dokaj pogosto (običajno) drobljenje oziroma delitev odgovornosti na posamezne člene v verigi.  
Smernice v tem evropskem standardu so namenjene uporabnikom kot pomoč pri reševanju zgoraj omenjenih težav. Posebna pozornost je posvečena obravnavi tistih delov standarda EN ISO 9001, kjer obstaja večja verjetnost za nastanek razlik med bolj običajnim proizvodnim okoljem in manj običajnim storitvenim. Standard podaja tudi napotke glede dodatnih aktivnosti in/ali previdnostnih ukrepov za zagotovitev čim večje učinkovitosti sistema vodenja kakovosti. Ta standard ne vsebuje nobenih dodatnih zahtev razen tistih iz EN ISO 9001.

General Information

Status
Published
Publication Date
28-Feb-2006
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
01-Mar-2006
Due Date
01-Mar-2006
Completion Date
01-Mar-2006

RELATIONS

Buy Standard

Standard
SIST EN 12507:2006
English language
15 pages
sale 10% off
Preview
sale 10% off
Preview

e-Library read for
1 day

Standards Content (sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.LDienstleistungen im Transportwesen - Leitfaden zur Anwendung von EN ISO 9001:2000 auf den Straßen- und Schienengüterverkehr, die Lagerhaltung und die VerteilerindustrieServices de transport - Conseils relatifs a l'application de l'EN ISO 9001:2000 aux industries du transport routier, du stockage et de la distributionTransportation services - Guidance notes on the application of EN ISO 9001:2000 to the road transportation, storage, distribution and railway goods industries03.220.01Transport na splošnoTransport in general03.120.10Vodenje in zagotavljanje kakovostiQuality management and quality assurance03.100.10Nabava. Dobava. LogistikaPurchasing. Procurement. Management of stockICS:Ta slovenski standard je istoveten z:EN 12507:2005SIST EN 12507:2006en01-marec-2006SIST EN 12507:2006SLOVENSKI

STANDARDSIST EN 12507:20011DGRPHãþD
SIST EN 12507:2006

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 12507September 2005ICS 03.080.20; 03.100.10Supersedes EN 12507:1999

English VersionTransportation services - Guidance notes on the application ofEN ISO 9001:2000 to the road transportation, storage,distribution and railway goods industriesServices de transport - Conseils relatifs à l'application del'EN ISO 9001:2000 aux industries du transport routier, dustockage et de la distributionDienstleistungen im Transportwesen - Leitfaden zurAnwendung von EN ISO 9001:2000 auf den Straßen- undSchienengüterverkehr, die Lagerhaltung und dieVerteilerindustrieThis European Standard was approved by CEN on 8 August 2005.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36

B-1050 Brussels© 2005 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 12507:2005: ESIST EN 12507:2006

EN 12507:2005 (E) 2 Contents Page Foreword..........................................................................................................................................................4 Introduction......................................................................................................................................................5 1 Scope...................................................................................................................................................6 2 Normative references.........................................................................................................................6 3 Terms and definitions.........................................................................................................................6 4 Quality management system..............................................................................................................6 4.1 General requirements.........................................................................................................................6 4.2 Documentation requirements............................................................................................................7 4.2.1 General................................................................................................................................................7 4.2.2 Quality manual....................................................................................................................................7 4.2.3 Control of documents.........................................................................................................................7 4.2.4 Control of records...............................................................................................................................7 5 Management responsibility................................................................................................................8 5.1 Management commitment..................................................................................................................8 5.2 Customer focus...................................................................................................................................8 5.3 Quality policy......................................................................................................................................8 5.4 Planning...............................................................................................................................................8 5.4.1 Quality objectives...............................................................................................................................8 5.4.2 Quality management system planning..............................................................................................8 5.5 Responsibility, authority and communication..................................................................................8 5.5.1 Responsibility and authority..............................................................................................................8 5.5.2 Management representative...............................................................................................................8 5.5.3 Internal communication......................................................................................................................9 5.6 Management review............................................................................................................................9 5.6.1 General................................................................................................................................................9 5.6.2 Review input........................................................................................................................................9 5.6.3 Review output.....................................................................................................................................9 6 Resource management.......................................................................................................................9 6.1 Provision of resources.......................................................................................................................9 6.2 Human resources................................................................................................................................9 6.2.1 General................................................................................................................................................9 6.2.2 Competence, awareness and training...............................................................................................9 6.3 Infrastructure.......................................................................................................................................9 6.4 Work environment...............................................................................................................................9 7 Product realization............................................................................................................................10 7.1 Planning of product realization........................................................................................................10 7.2 Customer-related processes............................................................................................................10 7.2.1 Determination of requirements related to the product...................................................................10 7.2.2 Review of requirements related to the product..............................................................................10 7.2.3 Customer communication................................................................................................................11 7.3 Design and development..................................................................................................................11 7.3.1 Design and development planning..................................................................................................11 7.3.2 Design and development inputs......................................................................................................11 7.3.3 Design and development outputs....................................................................................................11 7.3.4 Design and development review......................................................................................................11 7.3.5 Design and development verification..............................................................................................11 7.3.6 Design and development validation................................................................................................11 7.3.7 Control of design and development changes.................................................................................11 7.4 Purchasing........................................................................................................................................11 SIST EN 12507:2006

EN 12507:2005 (E) 3 7.4.1 Purchasing process..........................................................................................................................11 7.4.2 Purchasing information....................................................................................................................13 7.4.3 Verification of purchased product...................................................................................................13 7.5 Production and service provision...................................................................................................13 7.5.1 Control of production and service provision..................................................................................13 7.5.2 Validation of processes for production and service provision.....................................................13 7.5.3 Identification and traceability...........................................................................................................13 7.5.4 Customer property............................................................................................................................13 7.5.5 Preservation of product....................................................................................................................14 7.6 Control of monitoring and measuring devices...............................................................................14 8 Measurement, analysis and improvement......................................................................................14 8.1 General..............................................................................................................................................14 8.2 Monitoring and measurement..........................................................................................................14 8.2.1 Customer satisfaction......................................................................................................................14 8.2.2 Internal audit.....................................................................................................................................14 8.2.3 Monitoring and measurement of processes...................................................................................14 8.2.4 Monitoring and measurement of product.......................................................................................14 8.3 Control of non-conforming product................................................................................................14 8.4 Analysis of data................................................................................................................................15 8.5 Improvement.....................................................................................................................................15 8.5.1 Continual improvement....................................................................................................................15 8.5.2 Corrective action...............................................................................................................................15 8.5.3 Preventive action..............................................................................................................................15

SIST EN 12507:2006

EN 12507:2005 (E) 4 Foreword This European Standard (EN 12507:2005) has been prepared by Technical Committee CEN/TC 320 “Transport - Logistics and services”, the secretariat of which is held by DS. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by March 2006, and conflicting national standards shall be withdrawn at the latest by March 2006. This European Standard supersedes EN 12507:1999. According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following countries are bound to implement this European Standard: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. SIST EN 12507:2006

EN 12507:2005 (E) 5 Introduction The introduction of EN ISO 9001 quality management systems to an organization providing national or international goods transport services by road or rail, can present difficulties to those, unused to applying such systems to a service environment. In addition, the frequently expressed split of responsibility for various elements of the transport process can make it difficult to identify just how far that quality management system can be expected to apply. The guidance provided in this European Standard is designed to assist in resolving these difficulties by highlighting those clauses of EN ISO 9001 where such differences of application, between the more usual production environment and that of transport services, are likely to be found and by indicating what additional actions or precautions should be taken to ensure that the resulting quality management system is effective. This guidance European Standard does not add any requirement above those mentioned in EN ISO 9001. SIST EN 12507:2006

EN 12507:2005 (E) 6 1 Scope This European Standard provides guidelines for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities. 2 Normative references The following referenced documents are indispensable for the application of this European Standard. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies.

EN ISO 9000:2000, Quality management systems - Fundamentals and vocabulary (ISO 9000:2000) EN ISO 9001:2000, Quality management systems – Requirements (ISO 90

...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.