SIST EN 13876:2003

Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services

This European Standard specifies in the form of a "Code of Practice" the management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process.
It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.
In addition, this Code of Practice strongly recommends that the service provider carry out regular self assessment of performance against defined criteria with the objective of continually improving the quality of services provided and is prepared in a manner which facilitates independent audit of the service provider's performance in order to give confidence to customers that the integrity of performance measurement is maintained.
Annex A contains a recommended procedure for "Self Assessment".

Transport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von Frachttransporten

Diese Europäische Norm legt in Form eines Merkblattes die Mittel des Managements zur Prozessüberwachung und die wichtigsten Leistungskennwerte fest, die für das effektive und effiziente Management von Kundenfrachtgütern innerhalb der gesamten Transportkette notwendig sind.
Diese Norm ist für die Anwendung durch Dienstleistungsanbieter und als allgemeiner Leitfaden für Personen, die diese Dienstleistungen gegen Bezahlung in Anspruch nehmen (Kunden), bestimmt; sie definiert die Grundprinzipien, die am besten geeigneten praktischen Anwendungen und die Verpflichtungen sowohl des Dienstleistungsanbieters als auch des Kunden, da sie Angaben bezüglich des vom Kunden zu leistenden Beitrags enthält, die es erleichtern, das bestmögliche Ergebnis zu erzielen.
Zusätzlich empfiehlt dieses Merkblatt dem Dienstleistungsanbieter nachdrücklich, um die Qualität der Dienstleistun-gen beständig zu verbessern, regelmäßig Selbsteinschätzungen der Leistung im Vergleich mit definierten Kriterien durchzuführen; es ist in einer Weise abgefasst, die es erleichtert, unabhängige Prüfungen der Leistungen des Dienst-leistungsanbieters durchzuführen, so dass die Kunden Vertrauen dahingehend haben können, dass die Unver-fälschtheit der Messung der Leistungskennwerte aufrechterhalten wird.
In Anhang A ist ein empfohlenes Verfahren für die "Selbsteinschätzung" angegeben.

Transport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fret

La présente Norme européenne spécifie, sous la forme d'un ''Code de bonne pratique'', les instruments de contrôle de gestion et les indicateurs de performance nécessaires à une gestion efficace et rentable des marchandises du client tout au long du processus de transport.
La présente norme est destinée à être utilisée par les prestataires de service et à servir de guide général aux acheteurs de ces services (clients), de même qu'elle définit les principes, les meilleures pratiques et les obligations du prestataire et formule des recommandations quant à la contribution du client qui facilite l'obtention du meilleur résultat.
De plus, ce code de bonne pratique, qui recommande vivement que le prestataire de service procède à une auto évaluation de performance régulière par rapport aux critères définis, a pour objectif l'amélioration continue de la qualité des services fournis et est élaboré d'une manière qui facilite un audit indépendant de la performance du prestataire de service dans le but de convaincre les clients que l'intégrité de la mesure de performance est maintenue.
L'annexe A recommande un mode opératoire "d'auto-évaluation".

Transport - Logistika in storitve - Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovora

General Information

• Status: Published
• Publication Date: 30-Apr-2003
• ICS: 03.100.10 - Purchasing. Procurement. Logistics
• ICS: 03.220.01 - Transport in general
• Technical Committee: I13 - Imaginarni 13
• Current Stage: 6060 - National Implementation/Publication (Adopted Project)
• Start Date: 01-May-2003
• Due Date: 01-May-2003
• Completion Date: 01-May-2003
• Ref Project: EN 13876:2002 - Transport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services

Overview

EN 13876:2002 - Transport - Logistics and Services - Goods transport chains - is a CEN Code of Practice for the provision of cargo transport services. It defines the management controls and key performance indicators (KPIs) needed to manage customer cargo effectively through the transport process. The standard is designed for service providers (carriers, freight arrangers, logistics operators) and as guidance for purchasers (shippers, consignees), and it supports independent auditability and continual improvement via regular self‑assessment (Annex A).

Key topics and requirements

• Management controls and responsibility: Clear definition of provider responsibilities for contract review, documentation, storage, transport, loss/damage handling and subcontractor oversight.
• Performance areas: Packaging inspection, preparation and dispatch processes, transport operation standards, proof of delivery and recording, and quality planning.
• Transport conditions: Requirement to manage and record environmental and handling conditions affecting cargo (e.g., temperature, humidity, shock, vibration, orientation) where applicable.
• Subcontractor management: Requirements for selection, monitoring and performance measurement of subcontractors to ensure no deterioration in service quality.
• Quality systems and auditability: Recommendation that providers align management systems with recognised standards (EN ISO 9001) and declare performance conditions (EN 13011). The Code promotes self‑assessment and independent audits to assure measurement integrity.
• Self‑assessment (Annex A): A recommended procedure and suggested form for measuring service performance and benchmarking against best practice to drive continual improvement.

Practical applications

• Logistics managers and carriers use EN 13876 to design or validate operational controls, KPIs and documentation flows that protect cargo integrity.
• Freight forwarders and third‑party logistics (3PL) providers apply the Code to specify responsibilities in contracts and to structure subcontractor agreements.
• Shippers and purchasers use the standard as guidance when selecting providers, defining service requirements (including transport conditions) and evaluating provider performance.
• Auditors and quality teams use the self‑assessment procedure to benchmark performance, identify gaps and prepare for independent audits.

Benefits

• Improves transparency of responsibilities across the goods transport chain.
• Reduces loss, damage and claims by standardizing practices for packing, handling and transport.
• Enables consistent KPI reporting and continuous quality improvement.

Related standards

• EN 13011:2000 - Declaration of performance conditions for goods transport chains (referenced normative).
• EN ISO 9001 - Recommended for provider management systems and certification.
• EN 13428 - Referenced in relation to packaging/product design and purchaser requirements.

Keywords: EN 13876, cargo transport services, goods transport chains, transport logistics, code of practice, KPIs, self‑assessment, freight distribution.

Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Transport - Logistika in storitve -
Sistemi za transport tovora - Pravila ravnanja pri izvedbi transporta tovoraTransport - Logistik und Dienstleistungen - Gütertransportketten - Merkblatt für die Durchführung von FrachttransportenTransport - Logistique et services - Chaînes de transport des marchandises - Code de bonne pratique pour le transport de fretTransport - Logistics and Services - Goods transport chains - Code of practice for the provision of cargo transport services03.220.01Transport na splošnoTransport in general03.100.10Nabava. Dobava. LogistikaPurchasing. Procurement. Management of stockICS:Ta slovenski standard je istoveten z:EN 13876:2002SIST EN 13876:2003en01-maj-2003SIST EN 13876:2003SLOVENSKI
STANDARD
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 13876December 2002ICS 55.020English versionTransport - Logistics and Services - Goods transport chains -Code of practice for the provision of cargo transport servicesTransport - Logistique et services - Chaînes de transportdes marchandises - Code de bonne pratique pour letransport de fretTransport - Logistik und Dienstleistungen -Gütertransportketten - Merkblatt für die Durchführung vonFrachttransportenThis European Standard was approved by CEN on 23 October 2002.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Management Centre has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2002 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 13876:2002 ESIST EN 13876:2003

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Freight distribution services – Performance self assessment.9Bibliography.10SIST EN 13876:2003
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