This document provides guidance on the mapping of a set of user accessibility needs with the provisions of a particular standard, technical report, or set of guidelines. It provides both basic guidance that should be used for all user accessibility needs mapping and optional guidance that may be added to the basic guidance. User accessibility needs mapping is intended to help improve accessibility for all users and, in particular, for users with special needs that can be overlooked. User accessibility needs mapping is not intended to be used to evaluate or certify a given standard or set of guidelines.

  • Standard
    23 pages
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IEC 62944:2016(E) specifies a set of principles and considerations for digital television products in support of older people and persons with disabilities in addition to mainstream users. The effect of following the principles and considerations as set out in this document is to ensure that the widest range of users can access, understand and use digital television products. These principles and considerations cover four main user profiles such as individuals with hearing impairments, individuals with sight impairments, individuals with mobility impairments and individuals with cognitive impairments.

  • Standard
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This document specifies accessibility guidelines to be considered when planning, developing and designing electrophotographic copying machines, page printers and multi-function devices. These guidelines are intended to improve accessibility required when primarily older persons, persons with disabilities and persons with temporary disabilities (hereafter referred to as older persons and persons with disabilities) use office equipment.

  • Standard
    21 pages
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  • Standard
    21 pages
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This document identifies a collection of user accessibility needs that diverse users have of ICT systems to make these systems accessible to them. Each user accessibility need might be required of a system by an individual. Different users can have different sets of user accessibility needs in different contexts. While this set of user accessibility needs was developed for the domain of ICT, many of the user accessibility needs in this set also apply in other domains. This document does not provide requirements or specific processes and methods for the application and evaluation of user accessibility needs. However, it could inform the development of such requirements (see 5.4). This document is not designed for certification purposes or regulatory or contractual use. The user accessibility needs in this document are intended to inform and encourage those responsible for accessibility to go beyond the minimum provisions of accessibility legislation and regulations.

  • Standard
    90 pages
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  • Standard
    90 pages
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IEC 62944:2016 specifies a set of principles and considerations for digital television products in support of older people and persons with disabilities in addition to mainstream users. The effect of following the principles and considerations as set out in this document is to ensure that the widest range of users can access, understand and use digital television products. These principles and considerations cover four main user profiles such as individuals with hearing impairments, individuals with sight impairments, individuals with mobility impairments and individuals with cognitive impairments.

  • Standard
    47 pages
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  • Standard
    98 pages
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ISO/IEC TR 13066-2:2016 specifies services provided in the Microsoft Windows platform to enable assistive technologies (AT) to interact with other software. One goal of this part of ISO/IEC 13066 is to define a set of application programming interfaces (APIs) for allowing software applications to enable accessible technologies on the Microsoft Windows platform. Another goal of this part of ISO/IEC 13066 is to facilitate extensibility and interoperability by enabling implementations by multiple vendors on multiple platforms. ISO/IEC TR 13066-2:2016 is applicable to the broad range of ergonomics and how ergonomics apply to human interaction with software systems.

  • Technical report
    88 pages
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  • Technical report
    88 pages
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ISO 17966:2016 specifies requirements and associated test methods for assistive products for personal hygiene (APPHs) that support users and which are intended by the manufacturer to alleviate or compensate for disability. The work environment and safety aspects for assistants are also included. It specifies safety and performance requirements that apply during normal use and foreseeable misuse and failure. It also specifies methods of measurement of the forces necessary to operate controls and specifies limits on the forces needed for some operations. This International Standard specifies requirements and test methods for assistive products within the following divisions of ISO 9999:2011: 09 12 03 Commode chairs; NOTE This covers mobile and static products. 09 12 06 Toilets with built in raising and height adjustable mechanism; NOTE This excludes toilets with built-in douche and air dryers. 09 12 09 Toilet seats; 09 12 12 Raised toilet seats mounted on frame; 09 12 15 Toilet seats inserts; 09 12 18 Raised toilet seats fixed to toilet; 09 12 21 Toilet seats with built-in raising mechanism to help standing up and sitting down; 09 12 24 Toilet arm supports and toilet back supports mounted on toilet; 09 12 25 Toilet arm supports and toilet back supports, free standing; 09 12 36 Douches and air dryers for attachment to a toilet; 09 33 03 Bath/shower chairs (with and without wheels), bath boards, stools, back supports and seats; 09 33 12 Bathing stretchers, shower tables and diaper-changing tables; 18 15 06 Height adjustable plinths and brackets; NOTE Refers to height adjustable plinths and brackets when used as an assistive product for personal hygiene (APPH). Height adjustable mechanisms for other items such as basins may be included. 18 18 03 Handrails and support rails; 18 18 06 Fixed grab bars and handgrips; 18 18 10 Removable grab rails and handgrips; NOTE This excludes removable grab rails and handgrips which are static as defined in 3.27. 18 18 11 Hinged rails and arm supports; ISO 17966:2016 does not encompass requirements regarding: - safe mounting in building structures; - requirements regarding fixed building installations e.g. water and electricity; - bathtub hoists that are covered by ISO 10535; - 09 33 21 Bathtubs of ISO 9999:2011; - stability and friction issues in relation to slippery surfaces due to soap; - products that have been customised or custom-made for an individual user.

  • Standard
    95 pages
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  • Standard
    95 pages
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ISO/IEC TR 13066-4:2015 provides an overview to the structure and terminology of the Linux/UNIX graphical environments accessibility API. It will provide the following: - a description of the overall architecture and terminology of the API; - further introductory explanations regarding the content and use of the API beyond those found in ISO/IEC 13066‑1:2011, Annex A; - an overview of the main properties, including - of user interface elements, - of how to get and set focus, and - of communication mechanisms in the API; - a discussion of design considerations for the API (e.g. pointers to external sources of information on accessibility guidance related to using the API); - information on extending the API (and where this is appropriate); - an introduction to the programming interface of the API (including pointers to external sources of information). It will provide this information as an introduction to the Java API to assist the following: - IT system level developers who create custom controls and/or interface to them; - AT developers involved in programming "hardware to software" and "software to software" interactions.

  • Technical report
    23 pages
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ISO/IEC TR 13066-6:2014 provides an overview to the structure and terminology of the Java accessibility application programming interface (API) It will provide: A description of the overall architecture and terminology of the API; Further introductory explanations regarding the content and use of the API beyond those found in Annex A of ISO/IEC 13066-1; An overview of the main properties, including of: user interface elements; how to get and set focus; of communication mechanisms in the API; a discussion of design considerations for the API (e.g. pointers to external sources of information on accessibility guidance related to using the API); information on extending the API (and where this is appropriate); an introduction to the programming interface of the API (including pointers to external sources of information); an introduction to the Java Access Bridge for Windows and the Java Access Bridge for GNOME. It will provide this information as an introduction to the Java API to assist: IT system level developers who create custom controls and/or interface to them; AT developers involved in programming "hardware to software" and "software to software" interactions.

  • Technical report
    40 pages
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ISO/IEC TR 13066:2012 provides an overview to the structure and terminology of the IAccessible2 accessibility API. It provides: a description of the overall architecture and terminology of the API; further introductory explanations regarding the content and use of the API beyond those found in Annex A of ISO/IEC 13066-1; an overview of the main properties, including: of user interface elements, of how to get and set focus, of communication mechanisms in the API; a discussion of design considerations for the API (e.g. pointers to external sources of information on accessibility guidance related to using the API); information on extending the API (and where this is appropriate); an introduction to the programming interface of the API (including pointers to external sources of information). It provides this information as an introduction to the IAccessible2 API to assist: IT system level developers who create custom controls and/or interface to them; AT developers involved in programming "hardware to software" and "software to software" interactions.

  • Technical report
    22 pages
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ISO/IEC 29136:2012 provides requirements and recommendations for the accessibility of personal computer hardware, to be used when planning, developing, designing and distributing these computers. While it does not cover the behaviour of, or requirements for, assistive technologies, it does address connectivity of assistive technologies as an integrated component of interactive systems. Some requirements or recommendations in ISO/IEC 29136:2012 require software support; however, requirements and recommendations that solely focus on software are not included in ISO/IEC 29136:2012.

  • Standard
    25 pages
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ISO 11156:2011 provides a framework for design and evaluation of packages so that more people, including persons from different cultural and linguistic backgrounds, older persons and persons whose sensory, physical, and cognitive functions have been weakened or have allergies, can appropriately identify handle and use the contents. It considers varying aspects of the packaged product lifecycle from identification of the product and purchase and use of the product to the separation and disposal of the package. ISO 11156:2011 does not apply to dimensions, materials, manufacturing methods, or evaluation methods of individual packages.

  • Standard
    13 pages
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  • Standard
    18 pages
    Russian language
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Interoperability involves the ability to use assistive technology (AT) to add to or augment existing components of information technology (IT) systems. Interoperability between AT and IT is best facilitated via the use of standardized, public interfaces for all IT components. ISO/IEC 13066-1:2011 provides a basis for designing and evaluating interoperability between IT and AT. It formalizes the layered architecture of hardware-to-hardware, hardware-to-software, and software-to-software connections that have long been implicit in the IT definitions of ISO/IEC JTC 1. It also recognizes the central role that accessibility application programming interfaces (accessibility APIs) play in aiding this interoperability. ISO/IEC 13066-1:2011 identifies a variety of APIs that are described further in other parts of ISO/IEC 13066. These APIs can be used as frameworks to support IT-AT interoperability. ISO/IEC 13066-1:2011 does not define or require specific technology, commands, APIs, or hardware interfaces. It defers to other existing standards and supports the development of new standards in these areas. It identifies a variety of common accessibility APIs that are described further in other parts of ISO/IEC 13066.

  • Standard
    35 pages
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Within the context of the ISO/IEEE 11073 family of standards for device communication, this standard establishes a normative definition of communication between personal telehealth independent living activity hub devices and compute engines (e.g. cell phones, personal computers, personal health appliances, set top boxes) in a manner that enables plugand-play interoperability. It leverages appropriate portions of existing standards including ISO/IEEE 11073 terminology, information models, application profile standards, and transport standards. It specifies the use of specific term codes, formats, and behaviors in telehealth environments restricting optionality in base frameworks in favor of interoperability. This standard defines a common core of communication functionality for personal telehealth independent living activity hubs.

  • Standard
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ISO/IEC TR 29138-2:2009 identifies a collection of documents (which it refers to as standards even though they encompass more than traditional ISO and ISO/IEC standards) that provides guidance on meeting the needs of people with disabilities. While its primary audience is standards developers, it can also be helpful for developers of information technology products and services, policy makers, procurers and for accessibility advocates to consider. In addition to identifying user needs, ISO/IEC TR 29138-2:2009 identifies problems that people with disabilities experience with information technologies that lead to these user needs and identifies the relationship of these user needs with the accessibility factors for standards developers to consider found in ISO/IEC Guide 71: Guidelines to address the needs of older persons and people with disabilities when developing standards.

  • Technical report
    43 pages
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This document specifies the competencies required of assistance dogs’ professionals. The purpose of this document is to improve and ensure the quality of professionals working in a role within an assistance dog organization. Each speciality of assistance dog requires a specific set of role competencies and there are some common core competencies.
Core competencies:
-   breeding;
-   puppy raising;
-   dog care;
-   assessors;
-   orientation and mobility;
-   trainers;
-   instructors.
Specific competencies:
-   guide dogs;
-   hearing dogs;
-   medical alert dogs;
-   mobility assistance dogs;
-   autism and development disorder dogs;
-   team training instructor.
It is accepted that assistance dog organisations vary greatly in structure and not every organization will have all the roles identified. Where one person performs more than one role, it is expected that they will have the competencies of all the roles they perform e.g. a dog trainer may also have the competencies of a dog care specialist. And there will be some organisations where some of these roles are not required, e.g. those with no breeding programme will not require the associated role competencies.

  • Draft
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The purpose of this document is to protect the welfare of assistance dogs. For this, it sets out requirements based on the Five Domains Paradigm to ensure the dog’s welfare.
The requirements apply:
- throughout the whole life of the dog;
- for all types of assistance dogs;
- for all people/caregivers/handlers who are entrusted with a dog at any point during its lifetime.

  • Draft
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This document defines standards for the training of assistance dogs. Assistance dogs may be
trained by structured programmes/schools, owner-trained under supervision or ownertrainers.
Specifically, this document deals with the following topics:
- Preparation of assistance dogs
- Socialization and puppy raising of assistance dogs
- Training of assistance dogs
- Guide Dogs
- Hearing Dogs
- Mobility Assistance Dogs
- PTSD Assistance Dogs
- Medical Alert Response Assistance Dogs
- Autism and Developmental Disorder Assistance Dogs
- Dual Purpose Assistance Dogs

  • Draft
    15 pages
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This European standard specifies requirements and recommendations for the accessibility of public and private spaces and universal access for assistance dog teams in an active status.
The accessibility requirements and recommendations for assistance dog teams in this European standard are applicable across the full spectrum of the built environment both indoor and outdoor (e.g. social service, medical and educational facilities, public institutions, cultural venues, sporting venues, hotel accommodation, public transport, parks, nature reserves).
The purpose of this European standard is to improve the accessibility for assistance dog teams ensuring their rights under the United Nations Convention on the Rights of Persons with Disabilities, so that they have the same opportunities as all citizens and can participate independently in all areas of life.
This European standard provides:
• Specific requirements of assistance dog teams to support accessibility and to achieve universal access.
• Responsibilities of assistance dog teams to enhance the public acceptance of assistance dogs.
• Guidance for specific services and areas to be accessed.
• Guidance for the implementation of accessibility measures at public and private bodies responsible for the built environment including transport and travel systems.  
This European standard includes all private spaces, where public is generally admitted, or where public can be accommodated (e.g. office buildings, waiting rooms, common areas of apartment buildings).
This European standard may be applied to improve accessibility of assistance dog teams in the workplace.
This European standard may be applied to assistance dogs in training and puppies preparing for an assistance dog role.

  • Draft
    14 pages
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This document specifies the terms and definitions that apply to:
-   different types of assistance dogs;
-   the beneficiary and client services;
-   health and disabilities;   
-   assistance dog service providers;   
-   assistance dog training staff and related professionals;
-   the socialization and training processes;
-   conformity assessment, identification and registration;
-   accessibility.

  • Draft
    31 pages
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These documents provide clear expectations of the standards of training required for all roles involved in the training of assistance dogs.

  • Draft
    33 pages
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ISO/IEEE 11073-10471:2010 establishes a normative definition of the communication between independent living activity hubs and managers (e.g., cell phones, personal computers, personal health appliances and set top boxes) in a manner that enables plug-and-play (PnP) interoperability. It leverages appropriate portions of existing standards including ISO/IEEE 11073 terminology and information models. It specifies the use of specific term codes, formats, and behaviors in telehealth environments restricting ambiguity in base frameworks in favour of interoperability.
ISO/IEEE 11073-10471:2010 defines a common core of communication functionality for independent living activity hubs. In this context, independent living activity hubs are defined as devices that communicate with simple situation monitors (binary sensors), normalize information received from the simple environmental monitors, and provide this normalized information to one or more managers. This information can be examined (for example) to determine when a person's activities/behaviour have deviated significantly from what is normal for them such that relevant parties can be notified. Independent living activity hubs will normalize information from the following simple situation monitors (binary sensors) for the initial release of the proposed standard: fall sensor, motion sensor, door sensor, bed/chair occupancy sensor, light switch sensor, smoke sensor, (ambient) temperature threshold sensor, personal emergency response system (PERS), and enuresis sensor (bed-wetting).
ISO/IEEE 11073-10471:2010 addresses a need for an openly defined, independent standard for controlling information exchange to and from personal health devices and managers

  • Draft
    123 pages
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This document defines standards for the training of assistance dogs. Assistance dogs may be
trained by structured programmes/schools, owner-trained under supervision or ownertrainers.
Specifically, this document deals with the following topics:
- Preparation of assistance dogs
- Socialization and puppy raising of assistance dogs
- Training of assistance dogs
- Guide Dogs
- Hearing Dogs
- Mobility Assistance Dogs
- PTSD Assistance Dogs
- Medical Alert Response Assistance Dogs
- Autism and Developmental Disorder Assistance Dogs
- Dual Purpose Assistance Dogs

  • Draft
    15 pages
    English language
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    e-Library read for
    1 day

The purpose of this document is to protect the welfare of assistance dogs. For this, it sets out requirements based on the Five Domains Paradigm to ensure the dog’s welfare.
The requirements are universal, they apply:
- throughout the whole life of the dog.
- for all types of assistance dogs.
- for all people/caregivers/handlers who are entrusted with a dog at any point during its lifetime.

  • Draft
    26 pages
    English language
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    e-Library read for
    1 day

This European standard specifies requirements and recommendations for the accessibility of public and private spaces and universal access for assistance dog teams in an active status.
The accessibility requirements and recommendations for assistance dog teams in this European standard are applicable across the full spectrum of the built environment both indoor and outdoor (e.g. social service, medical and educational facilities, public institutions, cultural venues, sporting venues, hotel accommodation, public transport, parks, nature reserves).
The purpose of this European standard is to improve the accessibility for assistance dog teams ensuring their rights under the United Nations Convention on the Rights of Persons with Disabilities, so that they have the same opportunities as all citizens and can participate independently in all areas of life.
This European standard provides:
• Specific requirements of assistance dog teams to support accessibility and to achieve universal access.
• Responsibilities of assistance dog teams to enhance the public acceptance of assistance dogs.
• Guidance for specific services and areas to be accessed.
• Guidance for the implementation of accessibility measures at public and private bodies responsible for the built environment including transport and travel systems.  
This European standard includes all private spaces, where public is generally admitted, or where public can be accommodated (e.g. office buildings, waiting rooms, common areas of apartment buildings).
This European standard may be applied to improve accessibility of assistance dog teams in the workplace.
This European standard may be applied to assistance dogs in training and puppies preparing for an assistance dog role.

  • Draft
    14 pages
    English language
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    1 day

This document defines specifies the terms and definitions that apply to
•   Different types of assistance dogs;
•   The beneficiary and client services;
•   Health and disabilities;
•   Assistance dog service providers;
•   Assistance dog training staff and related professionals;
•   The socialization and training processes;
•   Conformity assessment, identification and registration;
•   Accessibility.

  • Draft
    31 pages
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This document provides the reference criteria of essential competences for guide dog mobility instructors in the following general and specific areas: - professional behaviour and professional ethics; - interpersonal management and communication competences; - appreciation of the various forms of visual impairment and their impact on humans; - methods of orientation and mobility; - appreciation of the needs of clients with additional requirements; - dog care and welfare assessment; - general dog management and training; - guide dog training; - client and partnership training and after care.

  • Technical specification
    15 pages
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ISO/IEC TR 13066-2:2012 provides information about the Microsoft® Windows® Automation Frameworks, including Microsoft Active Accessibility, User Interface (UI) Automation, and the common interfaces of these accessibility frameworks including the IAccessibleEx interface specification. It provides information on application programming interfaces (APIs) needed to use these frameworks. A primary goal of ISO/IEC TR 13066-2:2012 is to ensure that accessible software applications can be written in such a way that they are fully compatible with the Microsoft Accessibility APIs available on the Microsoft Windows operating system.

  • Technical report
    94 pages
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This standard specifies essential requirements and related test methods for non-electrically and electrically operated adjustable beds, including detachable bed boards, bed lifts, side rails, grab handles and lifting poles intended to be used by disabled persons to alleviate or compensate for a disability or handicap. The standard also applies to stand up beds. The standard does not apply to lateral tilt beds.

  • Standard
    41 pages
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This standard specifies essential requirements and related test methods for non-electrically and electrically operated adjustable beds, including detachable bed boards, bed lifts, side rails, grab handles and lifting poles intended to be used by disabled persons to alleviate or compensate for a disability or handicap. The standard also applies to stand up beds. The standard does not apply to lateral tilt beds.

  • Amendment
    5 pages
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This standard specifies essential requirements and related test methods for non-electrically and electrically operated adjustable beds, including detachable bed boards, bed lifts, side rails, grab handles and lifting poles intended to be used by disabled persons to alleviate or compensate for a disability or handicap. The standard also applies to stand up beds. The standard does not apply to lateral tilt beds.

  • Standard
    41 pages
    English language
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ISO/IEC TR 29136-3:2009 provides guidance on the mapping of the set of user needs with the provisions of a particular standard, technical report, or set of guidelines. It provides both basic guidance that should be used for all user needs mapping and optional guidance that may be added to the basic guidance. User needs mapping is a voluntary activity intended to help improve accessibility for all users and in particular for users with special needs that might otherwise be overlooked. User needs mapping is not intended to be used to evaluate, certify, or otherwise judge a given standard or set of guidelines.

  • Technical report
    23 pages
    English language
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ISO/IEC TR 29138-1:2009 identifies a collection of user needs of people with disabilities for standards developers to take into consideration when developing or revising their standards. These user needs are also useful for developers of information technology products and services and for accessibility advocates to consider. In addition to identifying user needs, ISO/IEC TR 29138-1:2009 identifies problems that people with disabilities experience with information technologies that lead to these user needs and identifies the relationship of these user needs with the accessibility factors for standards developers to consider found in ISO/IEC Guide 71: Guidelines to address the needs of older persons and people with disabilities when developing standards.

  • Technical report
    36 pages
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ISO/IEC 10779:2008 specifies accessibility guidelines to be considered when planning, developing and designing electrophotographic copying machines, page printers and multi-function devices. These guidelines are intended to improve accessibility required when primarily older persons, persons with disabilities and persons with temporary disabilities use office equipment.

  • Standard
    23 pages
    English language
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Different users of information technology products possess different sets of abilities. Some abilities may not ever be present in a user as they may have been born without them. Some abilities are acquired, developed or deteriorate over time due to education, maturity, injury, illness or age. Just as it is possible that a user possesses a combination of abilities, it is also possible that they may lack a combination of abilities. ISO/IEC TR 19765:2007 presents icons and symbols currently used to provide access to facilities and tools to support the needs of elderly and disabled users of information technology (IT) products, and could form the basis of a future International Standard which would provide a recommended collection of icons and symbols. These icons and symbols have been collected from a variety of sources including other standards, contemporary software products, web sites and hardware devices. These sources are cross-referenced and listed in a bibliography. The icons and symbols presented in ISO/IEC TR 19765:2007 are categorized by modality and method of use.

  • Technical report
    28 pages
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ISO/IEC TR 19766:2007 provides recommendations relating to the design of icons to support accessibility by the elderly and people with disabilities. These recommendations assist accessible implementation of all icons for users. While these recommendations were developed to meet the needs of the elderly and people with disabilities, they can also provide greater accessibility to a wider range of users in a variety of different contexts. ISO/IEC TR 19766:2007 introduces a set of attributes and operations that can be implemented as features of graphic icons to make the functionality of these icons accessible to the widest possible range of users. Textual attributes are emphasized because they can be rendered in various alternate modalities. ISO/IEC 11581-1 provides guidance on the graphic aspects of icons. Specific renderings of these attributes (or of icons in general) are not dealt with as part of ISO/IEC TR 19766:2007.

  • Technical report
    20 pages
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