EN 17984-1:2024
(Main)Assistance dogs - Part 1: Vocabulary
Assistance dogs - Part 1: Vocabulary
This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
Assistenzhunde - Teil 1: Begriffe
In diesem Dokument werden die Begriffe festgelegt, die gelten für:
- die verschiedenen Arten von Assistenzhunden;
- den Nutznießer und die Kundendienstleistungen;
- Gesundheit und Behinderungen;
- Assistenzhunddienstleister;
- das Personal für die Ausbildung von Assistenzhunden und die entsprechenden Fachkräfte;
- die Sozialisierungs- und Ausbildungsprozesse;
- Konformitätsbewertung, Identifizierung und Registrierung;
- Barrierefreiheit.
Chiens d’assistance - Partie 1 : Vocabulaire
Le présent document spécifie les termes et définitions s’appliquant :
- aux différents types de chiens d’assistance ;
- aux services fournis au bénéficiaire et au client ;
- à la santé et aux handicaps ;
- aux prestataires de services de chien d’assistance ;
- au personnel d’éducation des chiens d’assistance et autres professionnels concernés ;
- aux processus de socialisation et d’éducation ;
- à l’évaluation de la conformité, identification et enregistrement ;
- à l’accessibilité.
Psi pomočniki - 1. del: Slovar
General Information
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SLOVENSKI STANDARD
01-december-2024
Psi pomočniki - 1. del: Slovar
Assistance dogs - Part 1: Vocabulary
Assistenzhunde - Begriffe
Chiens d’assistance - Partie 1 : Vocabulaire
Ta slovenski standard je istoveten z: EN 17984-1:2024
ICS:
01.040.03 Storitve. Organizacija Services. Company
podjetja, vodenje in kakovost. organization, management
Uprava. Transport. and quality. Administration.
Sociologija. (Slovarji) Transport. Sociology.
(Vocabularies)
03.080.99 Druge storitve Other services
11.180.99 Drugi standardi v zvezi s Other standards related to
pripomočki za invalide aids for disabled and
handicapped people
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 17984-1
EUROPEAN STANDARD
NORME EUROPÉENNE
October 2024
EUROPÄISCHE NORM
ICS 01.040.03; 03.080.99; 65.020.30; 11.180.99
English Version
Assistance dogs - Part 1: Vocabulary
Chiens d'assistance - Partie 1 : Vocabulaire Assistenzhunde - Teil 1: Begriffe
This European Standard was approved by CEN on 14 July 2024.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17984-1:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
3.1 Terms related to different types of assistance dogs . 5
3.2 Terms related to beneficiary and client services . 8
3.3 Terms related to health and disabilities . 9
3.4 Terms related to assistance dog service providers . 11
3.5 Terms related to assistance dog training staff and related professionals . 17
3.6 Terms related to the socialization and training processes . 19
3.7 Terms related to conformity assessment, identification and registration . 23
3.8 Terms related to accessibility . 26
Annex A (normative) Additional vocabulary for other types of dogs . 28
Annex B (informative) Infographic: different types of assistance dogs . 29
Bibliography . 30
European foreword
This document (EN 17984-1:2024) has been prepared by Technical Committee CEN/TC 452 “Assistance
Dogs”, the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of
an identical text or by endorsement, at the latest by April 2025, and conflicting national standards
shall be withdrawn at the latest by April 2025.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document will be read in conjunction with prEN 17984-2, prEN 17984-3, prEN 17984-4 and EN
17984-6 as the series is technically linked and to be read conjointly.
This document is part of a series of standards under the general title Assistance Dogs, which will comprise
the following parts:
— Part 1: Vocabulary
— Part 2: Lifetime welfare
— Part 3: Competencies for assistance dogs’ professionals
— Part 4: Pre-training, training and tasks
— Part 5: Client services
— Part 6: Accessibility and universal access
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the United
Kingdom.
Introduction
Assistance dog (in some countries referred to as service dog) is the umbrella term for a wide variety of
dogs that are specifically trained to perform tasks to increase independence and to mitigate limitations
of a person with a disability. In order to qualify as an assistance dog, the dog is permanently paired with
a person with a disability to perform tasks on a one-to-one basis or to perform these tasks under the
guidance of an additional support person. In this document, the currently existing types of assistance
dogs have been incorporated. However, this listing is not complete and probably never will be. The
assistance dog sector is constantly evolving, and new types of dogs will in all probability be trained that
potentially qualify as assistance dogs according to the above-mentioned requirements. These new types
of dogs as they occur, can be introduced in future revisions of the European Standards in a series. This,
however, should be based on a well-established professional practice.
In drafting this document, the members of CEN/TC 452/WG 1 ‘Terminology’ came across cultural and
geographical differences. A good example of this is the use of the term ‘beneficiary’, ‘client’ or ‘user’. If
such differences occurred the – by the majority – preferred term has been chosen. The other commonly
used terms were added in notes to entry or as an alternative term. This will be the procedure when this
occurs in future additions.
In this document:
— “shall” indicates a requirement;
— “should” indicates a recommendation;
— “may” indicates a permission;
— “can” indicates a possibility or a capability.
Information marked “NOTE” is for guidance in understanding or clarifying the associated sentence.
1 Scope
This document specifies the terms and definitions that apply to:
— different types of assistance dogs;
— the beneficiary and client services;
— health and disabilities;
— assistance dog service providers;
— assistance dog training staff and related professionals;
— the socialization and training processes;
— conformity assessment, identification and registration;
— accessibility.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at https://www.electropedia.org/
3.1 Terms related to different types of assistance dogs
3.1.1
assistance dog
dog specifically trained to perform tasks to increase independence and to mitigate limitations of a person
with a disability
Note 1 to entry: A person is officially diagnosed by a qualified healthcare professional or by a state qualified board
with one or more disabilities. In this document, ‘with a disability’ can be replaced by ‘with one or more disabilities’.
Note 2 to entry: An assistance dog is permanently paired with a person with a disability to perform on a one-to-
one basis tasks to mitigate the limitations of this person or to perform these tasks under the guidance of an
additional support person such as a parent or a spouse. If the third partner in the assistance dog team is also legally
responsible for the dog and the person with a disability, the team is called a triad team.
Note 3 to entry: Assistance dog is the umbrella term. Examples of assistance dogs are autism assistance dogs,
developmental disorder assistance dogs, diabetes assistance dogs, guide dogs, hearing dogs, medical alert/response
assistance dogs, mobility assistance dogs, PTSD assistance dogs, seizure assistance dogs. Annex B shows an
infographic that provides information on the different types of assistance dogs and how these relate to the umbrella
term ‘assistance dog’.
Note 4 to entry: The requirements for assistance dogs are specified in EN 17984-2 through EN 17984-61.
Note 5 to entry: A dog that offers personal defence, regardless of other tasks the dog performs, does not qualify as
an assistance dog. A dog that offers only emotional support and/or comfort does not qualify as an assistance dog.
Note 6 to entry: In some countries, an assistance dog is referred to as a service dog.
Note 7 to entry: To provide clarity to the readers of this document, the terms and definitions for other types of dogs
that are not included in the Scope of CEN/TC 452 are listed in Annex A.
3.1.2
developmental disorder assistance dog
dog trained to assist a person with a mental, behavioural or neurodevelopmental disorder by supporting
mobility, community engagement and acquisition of skills to manage challenging situations by providing
interventions to reduce anxieties and increase safety, and therefore independence
Note 1 to entry: Mental, behavioural or neurodevelopmental disorders are syndromes characterized by clinically
significant disturbance in a person’s cognition, emotional regulation or behaviour that reflects a dysfunction in the
psychological, biological or developmental processes that underlie mental and/or behavioural functioning. These
disturbances are usually associated with distress or impairment in personal, family, social, educational,
occupational or other important areas of functioning. For further information, see: International Statistical
Classification of Diseases and Related Health Problems (WHO, 11th revision 2019) – ICD-11, Chapter VI ‘Mental and
behavioural disorders’.
Note 2 to entry: A specific subtype of a developmental disorder assistance dog is an autism assistance dog
(see 3.1.2.1).
Note 3 to entry: The requirements for training a developmental disorder assistance dog are specified in
EN 17984-4.
Note 4 to entry: Developmental disorder assistance dogs are often matched with children and therefore working
within a triad team under the supervision of a supervising handler (see 3.2.6.1).
3.1.2.1
autism assistance dog
dog trained to assist a person with autism spectrum disorder by mitigating limitations in mobility and
community engagement, and therefore enhances independence
3.1.3
dual-purpose assistance dog
dog specifically trained to perform a combination of tasks to increase independence and to mitigate the
limitations of a person with more than one disability
Note 1 to entry: Examples of more than one disability are a visual impairment with a hearing impairment or a visual
impairment with a motor disability.
Note 2 to entry: The requirements for training a dual-purpose assistance dog are specified in EN 17984-4.
3.1.4
guide dog
dog trained to assist a person with a visual impairment by helping to navigate the environment and
therefore improve mobility and independence
Note 1 to entry: Blind or visually impaired includes “sight loss”, “vision impaired” and “partially sighted”.
Note 2 to entry: The requirements for training a guide dog are specified in EN 17984-4.
3.1.5
hearing dog
dog trained to assist a person who is deaf or hearing impaired by alerting this person to specific sounds
in order to increase communication and safety, and therefore independence
Note 1 to entry: The requirements for training a hearing dog are specified in EN 17984-4.
3.1.6
medical alert/response assistance dog
dog trained to assist a person with a medical condition by alerting that the onset of a critical medical
event caused by the condition is imminent and/or demonstrating specific behaviour before, during and
immediately after that medical event, in order to increase independence
Note 1 to entry:
...
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