EN 16072:2025
(Main)Intelligent transport systems - ESafety - Pan-European eCall operating requirements
General Information
- Abstract
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using ‘Public Land Mobile Networks’(PLMN), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident.
This document specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP.
Private third party in-vehicle emergency supporting services can also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this document.
The communications protocols and methods for the transmission of the MSD are not specified in this document.
This document specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this document, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722.
This document does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).
- Status
- Published
- Publication Date
- 08-Apr-2025
- Technical Committee
- CEN/TC 278 - Road transport and traffic telematics
- Drafting Committee
- CEN/TC 278/WG 15 - eSafety
- Current Stage
- 6060 - Definitive text made available (DAV) - Publishing
- Start Date
- 09-Apr-2025
- Due Date
- 01-Nov-2025
- Completion Date
- 09-Apr-2025
Overview
EN 16072:2025 - Intelligent transport systems - ESafety - Pan‑European eCall operating requirements - defines the operating requirements for the pan‑European in‑vehicle emergency call (eCall) service. Its objective is to automate notification of road accidents across Europe using Public Land Mobile Networks (PLMN) and a European pre‑assigned emergency destination address, enabling transfer of emergency information from a vehicle to a Public Safety Answering Point (PSAP) and establishment of a voice channel. The standard applies to automatic and manual eCall triggering, post‑crash behaviour, and end‑to‑end service operation but does not prescribe MSD transport protocols or whether equipment is embedded or aftermarket.
Key Topics
- Scope & service chain: Defines actors (vehicle, network, PSAP, service providers), privacy requirements and overall eCall architecture.
- High‑level functional requirements: eCall operation sequences, linguistic aspects, in‑vehicle system responsibilities and conformance principles.
- Minimum Set of Data (MSD): Operating requirements for the MSD are specified (what is required operationally), while the content and format of a common European MSD are referenced in EN 15722.
- Routing & prioritization: Rules for eCall routing to the correct PSAP, use of eCall flags, roaming considerations and prioritisation over other calls.
- Triggering & HMI: Requirements for automatic and manual triggering strategies, occupant alerts, manual termination and human–machine interface expectations.
- Location & direction: Use, provision and accuracy considerations of location and heading data to support PSAP response.
- Performance & end‑to‑end criteria: Transport, wireless network and PSAP performance expectations, time‑sensitive transmission and voice‑establishment requirements.
- Security & resilience: Defences against hoax calls, denial‑of‑service and malicious attacks; end‑of‑life management.
- Testing & conformance: Conformance requirements for in‑vehicle equipment, networks, PSAPs and interoperability testing.
Applications
EN 16072:2025 is intended for practical deployment and operation of pan‑European eCall services. Typical users include:
- Vehicle manufacturers and telematics suppliers implementing in‑vehicle systems compliant with eCall operation requirements.
- Mobile network operators (PLMN) ensuring network routing, roaming and prioritization support.
- PSAP operators and public authorities setting up or validating emergency call handling processes.
- System integrators, test laboratories and regulators responsible for conformance, interoperability testing and certification.
- Fleet operators and aftermarket providers evaluating service compatibility (note: private third‑party eCall services are covered by EN 16102).
Related Standards
- EN 15722 - common European MSD form and data content.
- EN 16102 - private third‑party in‑vehicle emergency supporting services.
- Other ITS and national PSAP standards and UNECE vehicle category requirements referenced within EN 16072:2025.
Keywords: EN 16072:2025, eCall, pan‑European eCall, intelligent transport systems, ESafety, MSD, PSAP, PLMN, eCall operating requirements.
Relations
- Replaces
EN 16072:2022 - Intelligent transport systems - ESafety - Pan-European eCall operating requirements - Effective Date
- 02-Aug-2023
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 01-Apr-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Effective Date
- 28-Jan-2026
- Referred By
EN 15722:2011 - Intelligent transport systems - eSafety - eCall minimum set of data (MSD) - Effective Date
- 28-Jan-2026
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Frequently Asked Questions
EN 16072:2025 is a standard published by the European Committee for Standardization (CEN). Its full title is "Intelligent transport systems - ESafety - Pan-European eCall operating requirements". This standard covers: The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using ‘Public Land Mobile Networks’(PLMN), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident. This document specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP. Private third party in-vehicle emergency supporting services can also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this document. The communications protocols and methods for the transmission of the MSD are not specified in this document. This document specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this document, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722. This document does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).
The objective of implementing the pan-European in-vehicle emergency call system (eCall) is to automate the notification of a traffic accident, wherever in Europe, with the same technical standards and the same quality of services objectives by using ‘Public Land Mobile Networks’(PLMN), which supports the European pre-assigned emergency destination address (see normative references) and to provide a means of manually triggering the notification of an incident. This document specifies the general operating requirements and intrinsic procedures for in-vehicle emergency call (eCall) services in order to transfer an emergency message from a vehicle to a Public Safety Answering Point (PSAP) in the event of a crash or emergency, via an eCall communication session and to establish a voice channel between the in-vehicle equipment and the PSAP. Private third party in-vehicle emergency supporting services can also provide a similar eCall function by other means. The provision of such services are defined in EN 16102, and are outside the scope of this document. The communications protocols and methods for the transmission of the MSD are not specified in this document. This document specifies the operating requirements for an eCall service. An important part of the eCall service is a Minimum Set of Data (MSD). The operating requirements for the MSD are determined in this document, but the form and data content of the MSD is not defined herein. A common European MSD is determined in EN 15722. This document does not specify whether eCall is provided using embedded equipment or other means (for example in the case of aftermarket equipment).
EN 16072:2025 is classified under the following ICS (International Classification for Standards) categories: 03.220.20 - Road transport; 35.240.60 - IT applications in transport. The ICS classification helps identify the subject area and facilitates finding related standards.
EN 16072:2025 has the following relationships with other standards: It is inter standard links to EN 16072:2022, EN ISO 24978:2009, EN 17184:2024+A1:2026, EN 15722:2020, EN 17240:2024+A1:2026, EN 17905:2023, EN 17249-5:2025, EN 17184:2024, EN 17358:2020, EN 16062:2023, EN 16062:2011, EN 18052:2025, EN 15722:2015, CEN/TR 16405:2013, EN 15722:2011. Understanding these relationships helps ensure you are using the most current and applicable version of the standard.
EN 16072:2025 is associated with the following European legislation: EU Directives/Regulations: 2010/40/EU. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
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