EN 9120:2005

Aerospace series - Quality management systems - Requirements for stockist distributors (based on ISO 9001:2000)

This standard includes ISO 9001:2000 quality management system requirements and specifies additional requirements for a quality management system for the aerospace industry applicable to stockist distributors. The additional aerospace requirements are shown in bold, italic text.
It is emphasized that the quality management system requirements specified in this standard are complementary (not alternative) to contractual and applicable law and regulatory requirements.
This Standard specifies requirements for a quality management system where an organization
a)   needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
b)   aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
NOTE   In this Standard, the term "product" applies only to the product intended for, or required by, a customer.

Luft- und Raumfahrt - Qualitätsmanagementsysteme - Anforderungen an Händler und Lagerhalter (basiert auf ISO 9001:2000)

Diese Norm enthält Anforderungen an Qualitätsmanagementsysteme gemäß ISO 9001:2000 ) und legt zusätzliche Anforderungen an Qualitätsmanagementsysteme für die Luft- und Raumfahrtindustrie fest, die für Händler und Lagerhalter anwendbar sind. Die zusätzlichen Luft- und Raumfahrtanforde¬rungen sind fett und kursiv gedruckt.
Es wird darauf hingewiesen, dass die in dieser Norm festgelegten Anforderungen an Qualitäts¬managementsysteme ergänzend (nicht alternativ) zu den vertraglichen, gesetzlichen und behördlichen Anforderungen sind.
Diese Norm legt Anforderungen an ein Qualitätsmanagementsystem fest, wenn eine Organisation:
a)   ihre Fähigkeit zur ständigen Bereitstellung von Produkten darzulegen hat, die die Anforderungen der Kunden und die zutreffenden behördlichen Anforderungen erfüllen, und
b)   danach strebt, die Kundenzufriedenheit durch wirksame Anwendung des Systems zu erhöhen, ein¬schließlich der Prozesse zur ständigen Verbesserung des Systems und Zusicherung der Einhaltung der Anforderungen der Kunden und der zutreffenden behördlichen Anforderungen.
ANMERKUNG   In dieser Norm bezieht sich die Benennung „Produkt“ nur auf Produkte, die für einen Kunden vorge¬sehen sind oder von diesem gefordert werden.

Série aérospatiale - Systèmes de management de la qualité - Exigences pour les distributeurs stockistes (basé sur ISO 9001:2000)

Aeronavtika - Sistemi vodenja kakovosti - Zahteve za distributerje skladiščnike (na podlagi ISO 9001:2000)

General Information

• Status: Withdrawn
• Publication Date: 06-Dec-2005
• Withdrawal Date: 08-Jun-2010
• ICS: 03.100.70 - Management systems
• ICS: 03.120.10 - Quality management and quality assurance
• ICS: 49.020 - Aircraft and space vehicles in general
• ICS: 95.040 - Military engineering
• Technical Committee: ASD/QUAL - Quality
• Drafting Committee: ASD/QUAL - Quality
• Current Stage: 9960 - Withdrawal effective - Withdrawal
• Start Date: 09-Jun-2010
• Completion Date: 09-Jun-2010
• Ref Project: SIST EN 9120:2008 - Aerospace series - Quality management systems - Requirements for stockist distributors (based on ISO 9001:2000)

Relations

• Replaced By: EN 9120:2010 - Quality Management Systems - Requirements for Aviation, Space and Defence Distributors
• Effective Date: 28-Nov-2009

Standards Content (Sample)

SLOVENSKI STANDARD
01-junij-2008
$HURQDYWLND6LVWHPLYRGHQMDNDNRYRVWL=DKWHYH]DGLVWULEXWHUMHVNODGLãþQLNH
QDSRGODJL,62
Aerospace series - Quality management systems - Requirements for stockist distributors
(based on ISO 9001:2000)
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Anforderungen an Händler und
Lagerhalter (basiert auf ISO 9001:2000)
Série aérospatiale - Systèmes de management de la qualité - Exigences pour les
distributeurs stockistes (basé sur ISO 9001:2000)
Ta slovenski standard je istoveten z: EN 9120:2005
ICS:
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN 9120
NORME EUROPÉENNE
EUROPÄISCHE NORM
December 2005
ICS 03.120.10; 49.020
English Version
Aerospace series - Quality management systems -
Requirements for stockist distributors (based on ISO 9001:2000)
Série aérospatiale - Systèmes de management de la Luft- und Raumfahrt - Qualitätsmanagementsystems -
qualité - Exigences pour les distributeurs stockistes (basé Anforderungen für Händler und Lagerhalter (basiert auf ISO
sur ISO 9001:2000) 9001:2000)
This European Standard was approved by CEN on 28 October 2005.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European
Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national
standards may be obtained on application to the Central Secretariat or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the official
versions.
CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36  B-1050 Brussels
© 2005 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9120:2005: E
worldwide for CEN national Members.

Contents Page
Introduction.5
0.1 General.5
0.1 Process approach.5
1 Scope.7
1.1 General.7
1.2 Application.7
2 Normative references.7
3 Terms and definitions.8
4 Quality management system.8
4.1 General requirements.8
4.2 Documentation requirements.9
4.2.1 General.9
4.2.2 Quality manual.9
4.2.3 Control of documents.10
4.2.4 Control of records.10
5 Management responsibility.11
5.1 Management commitment.11
5.2 Customer focus.11
5.3 Quality policy.11
5.4 Planning.11
5.4.1 Quality objectives.11
5.4.2 Quality management system planning .11
5.5 Responsibility, authority and communication.12
5.5.1 Responsibility and authority.12
5.5.2 Management representative.12
5.5.3 Internal communication.12
5.6 Management review.12
5.6.1 General.12
5.6.2 Review input.12
5.6.3 Review output.13
6 Resource management.13
6.1 Provision of resources.13
6.2 Human resources.13
6.2.1 General.13
6.2.2 Competence, awareness and training.13
6.3 Infrastructure.13
6.4 Work environment.13
7 Product realization.14
7.1 Planning of product realization.14
7.2 Customer-related processes.14
7.2.1 Determination of requirements related to the product .14
7.2.2 Review of requirements related to the product.14
7.2.3 Customer communication.14
7.3 Design and development.15
7.4 Purchasing.15
7.4.1 Purchasing process.15
7.4.2 Purchasing information.15
7.4.3 Verification of purchased product.16
7.5 Production and service provision .16
7.5.1 Control of production and service provision .16
7.5.2 Validation of processes for production and service provision.16
7.5.3 Identification and traceability.16
7.5.4 Customer property.17
7.5.5 Preservation of product.17
7.6 Control of monitoring and measuring devices.17
8 Measurement, analysis and improvement .18
8.1 General.18
8.2 Monitoring and measurement.19
8.2.1 Customer satisfaction.19
8.2.2 Internal audit.19
8.2.3 Monitoring and measurement of processes .19
8.2.4 Monitoring and measurement of product.19
8.2.5 Evidence of conformance - Certificate of conformity .20
8.3 Control of nonconforming product.20
8.4 Analysis of data .21
8.5 Improvement.22
8.5.1 Continual improvement.22
8.5.2 Corrective action.22
8.5.3 Preventive action.22
Bibliography.23

Foreword
This European Standard (EN 9120:2005) has been prepared by the European Association of Aerospace
Manufacturers - Standardization (AECMA-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of
AECMA, prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by June 2006, and conflicting national standards shall be withdrawn at
the latest by June 2006.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
In December 1998, the Aerospace Industry established the International Aerospace Quality Group (IAQG)
with the purpose of achieving significant improvements in quality and reductions in cost throughout the value
stream.
This organization, with representation from Aerospace companies in Americas, Asia and Europe and sponsored
by SAE, SJAC and AECMA has agreed to take responsibility for the technical contents of this standard.
This standard was reviewed by the Domain Technical Coordinator of AECMA-STAN's Process Domain.
To assure customer satisfaction, aerospace industry organizations must produce, and continually
improve, safe, reliable products that meet or exceed customer and regulatory agency require
...