CEN/TS 17073:2017
(Main)Postal services - Interfaces for cross border parcels
Postal services - Interfaces for cross border parcels
This Technical Specification will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator.
The interface is composed on two items:
- the physical label stuck on the postal item: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, delivery).
- the electronic exchanges between the sender and the logistic operator with the description of the data to be provided, the format of the exchanges.
While designated operators of UPU have drawn up business requirements using proprietary standards and related data components, online merchants have developed open, not-for-profit standards for final delivery which are integrated into their existing supply chain management environment.
The Technical Specification aims to specify the interface between the e-merchant (any commercial customer sending postal items) and the first logistic operator composed by incorporating the 3 elements:
- physical label attached to the postal item with information for item identification;
- electronic exchanges between the sender and the logistic operator concerning parcels dispatch;
- data needed for various delivery chain parts, in particular final delivery to the recipient, in order to facilitate exchange between the item-specific identifiers.
NOTE 1 The last element enables the growth of integrated, data-driven systems which support highly efficient and customer-driven cross-border ecommerce. This reflects the current trend to B-to-B-to-C delivery solutions in the European and international cross border e-commerce markets. Delivery from original source to final consumer can be split over more than one service provider.
NOTE 2 C-to-B-to-B-to-C solutions will be an extension, in particular when returns are specified. The “first C” would indicate that consumers wishing to return items, or induct items themselves, will be able to print labels following the fundamentals specified in this standard.
E-merchant exchange data with logistic operators (i.e. the postal operators, but not limited to those designated to fulfill the rights and obligations of UPU member countries) to help, simplify and enable the consequential logistic and transactional tasks. The establishment of common definitions and electronic formats, safeguards the reliability and decreases the overall costs by avoiding software development costs, multiple printing equipment, over-labelling during the process, and the manual sorting.
Postalische Dienstleistungen - Schnittstellen für grenzüberschreitende Pakete
Diese Technische Spezifikation wird die Schnittstelle zwischen dem Onlinehändler (jedem gewerblichen Kunden, der Pakete versendet) und dem ersten Logistikunternehmen festlegen.
Die Schnittstelle besteht aus zwei Komponenten:
- das auf der Postsendung angebrachte physische Etikett mit Angaben zu Inhalten, Abmessungen und Mindestanforderungen zur Sicherstellung von Qualität und Effizienz des Logistikprozesses (Sortierung, Zustellung);
- der elektronische Austausch zwischen dem Absender und dem Logistikunternehmen mit Nennung der bereitzustellenden Daten sowie dem Format für den Datenaustausch.
Während benannte Postbetreiber innerhalb des WPV geschäftliche Vorgaben auf der Grundlage von proprietären Normen und dazugehörigen Datenelementen erarbeitet haben, haben Onlinehändler offene, nicht gewinnorientierte Standards für die Endzustellung entwickelt und in ihre bestehende Supply-Chain-Umgebung eingebunden.
Die Technische Spezifikation beabsichtigt die Schnittstelle zwischen dem Onlinehändler (jedem gewerblichen Kunden, der Pakete versendet) und dem ersten Logistikunternehmen zu definieren. Diese Schnittstelle beinhaltet die drei Elemente:
- das auf der Postsendung angebrachte physische Etikett mit Informationen zur Identifizierung der Sendung;
- den elektronischen Austausch zwischen Absender und dem Logistikunternehmen bezüglich des Paketversands;
- die Daten, die für die einzelnen Schritte der Lieferkette benötigt werden, insbesondere die Endzustellung an den Empfänger, um den Austausch zwischen den sendungsspezifischen Kennungen zu erleichtern.
ANMERKUNG 1 Der letzte Bestandteil ermöglicht die Verbreitung von integrierten, datenbasierten Systemen, welche wiederum den Weg ebnen für einen höchst effizienten und konsequent kundenorientierten grenzüberschreitenden Onlinehandel. Dies trägt dem derzeitigen Trend hin zu B2B2C-Zustellungen im grenzüberschreitenden europaweiten und globalen Onlinehandel Rechnung. An der Zustellung vom ursprünglichen Absender zum Endempfänger können mehrere Dienstleister beteiligt sein.
ANMERKUNG 2 C2B2B2C-Lösungen stellen eine Erweiterung dar, insbesondere, wenn es um Retouren geht. Das „erste C“ steht dafür, dass Kunden, die eine Sendung zurückschicken oder selbst einliefern wollen, in der Lage sind, Etiketten nach den in dieser Norm beschriebenen Grundlagen drucken können.
Onlinehändler tauschen Daten mit Logistikdienstleistern aus (z. B. Postbetreiber, wobei dies nicht auf jene beschränkt ist, die benannt wurden, die Rechte und Pflichten der WPV-Mitgliedsländer zu erfüllen), um so dazu beizutragen, die daraus folgenden Logistik- und Transaktionsaufgaben zu vereinfachen und zu ermöglichen. Die Einführung allgemeingültiger Definitionen und elektronischer Datenaustausch¬formate sorgt für Verlässlichkeit und sinkende Gesamtkosten durch Vermeidung von Ausgaben für Software-entwicklungen, von mehreren Druckern und Zubehörgeräten, von Überetikettieren während des Prozesses sowie von manuellem Sortieren.
Services postaux - Interfaces pour les colis transfrontaliers
Poštne storitve - Vmesniki za pakete v čezmejnem prometu
Ta tehnična specifikacija določa vmesnik med e-trgovcem (katerim koli komercialnim naročnikom, ki pošilja pakete) in prvim logističnim operaterjem.
Vmesnik je sestavljen iz naslednjih dveh elementov:
– fizična etiketa, pritrjena na pošiljko: vsebine, velikosti, minimalne zahteve za zagotavljanje kakovosti in učinkovitosti logističnega procesa (razvrščanje, dostava);
– elektronske izmenjave med pošiljateljem in logističnim operaterjem z opisom podatkov, ki jih je treba navesti, oblika izmenjav.
Medtem ko so določeni operaterji v okviru Svetovne poštne zveze (UPU) oblikovali poslovne zahteve na podlagi lastniških standardov in povezanih podatkovnih komponent, so spletni trgovci razvili odprte neprofitne standarde za končno dostavo, ki so integrirani v njihovo obstoječe okolje za upravljanje dobavne verige.
Tehnična specifikacija je namenjena določitvi vmesnika med e-trgovcem (katerim koli komercialnim naročnikom, ki pošilja pakete) in prvim logističnim operaterjem, ki je sestavljen iz naslednjih treh elementov:
– fizična etiketa, pritrjena na pošiljko, s podatki za identifikacijo artikla;
– elektronske izmenjave med pošiljateljem in logističnim operaterjem v povezavi z odpošiljanjem paketov;
– podatki, potrebni za različne dele dobavne verige (zlasti za končno dostavo prejemniku), da se omogoči lažja izmenjava med identifikatorji posameznih artiklov.
OPOMBA 1: Zadnji element omogoča rast integriranih podatkovnih sistemov, ki podpirajo izjemno učinkovito čezmejno e-trgovanje na podlagi naročil. To odraža trenutni trend dostavnih rešitev B-do-B-do-C na evropskih in mednarodnih trgih čezmejnega e-trgovanja. Dostava od prvotnega vira do končnega naročnika se lahko razdeli med več ponudnikov storitev.
OPOMBA: 2: Rešitve C-do-B-do-B-do-C predstavljajo razširitev, zlasti pri določitvi vračil. Prva črka C označuje, da lahko potrošniki, ki želijo vrniti artikle ali jih vpeljati sami, natisnejo etikete v skladu z osnovnimi smernicami v tem standardu.
E-trgovci izmenjujejo podatke z logističnimi operaterji (tj. poštnimi operaterji, vendar ne omejeno na operaterje, ki morajo izpolnjevati pravice in dolžnosti držav članic Svetovne poštne zveze), da podprejo, poenostavijo ter omogočijo posledična logistična in transakcijska opravila. Vzpostavitev skupnih definicij in elektronskih oblik varuje zanesljivost ter zmanjšuje skupne stroške z izogibanjem stroškom v zvezi z razvojem programske opreme, večjo količino opreme za tiskanje, prekomernim etiketiranjem med procesom in ročnim razvrščanjem.
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Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2017
3RãWQHVWRULWYH9PHVQLNL]DSDNHWHYþH]PHMQHPSURPHWX
Postal services - Interfaces for cross border parcels
Postalische Dienstleistungen - Schnittstellen für grenzüberschreitende Pakete
Services postaux - Interfaces pour les colis transfrontaliers
Ta slovenski standard je istoveten z: CEN/TS 17073:2017
ICS:
03.240 Poštne storitve Postal services
35.040.50 Tehnike za samodejno Automatic identification and
razpoznavanje in zajem data capture techniques
podatkov
35.240.69 Uporabniške rešitve IT pri IT applications in postal
poštnih storitvah services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN/TS 17073
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
June 2017
TECHNISCHE SPEZIFIKATION
ICS 03.240; 35.040.50; 35.240.69; 55.020
English Version
Postal services - Interfaces for cross border parcels
Services postaux - Interfaces pour les colis Postalische Dienstleistungen - Schnittstellen für
transfrontaliers grenzüberschreitende Pakete
This Technical Specification (CEN/TS) was approved by CEN on 11 May 2017 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 17073:2017 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 6
3 Terms and definitions . 6
4 Symbols and abbreviations . 6
5 The physical postal item label . 7
5.1 Contents in the label. 7
5.2 Size . 9
5.3 General display rules . 9
5.4 Header zone . 12
5.5 Sender zone . 13
5.6 Addressee zone . 15
5.7 Instruction zone . 16
5.8 Item-identifier zone – Zone E . 17
5.9 Example label . 20
5.10 Address printed quality . 23
5.11 Icons . 23
6 Electronic exchange connected to the parcel and the label . 23
Annex A (informative) Adresses . 25
A.1 Requirements for address data elements . 25
A.2 Rendering parameters . 27
Annex B (informative) Description of the data to be transmitted to the logistic operator
(case with S10 identifier) . 28
Annex C (informative) Instruction symbols . 30
Annex D (informative) Guideline for the Utilization of GS1 Standards in the CEP industry . 32
D.1 General . 32
D.2 SSCC Allocation of Number Ranges . 32
D.3 Structure of the SSCC . 33
D.4 SSCC Data Carriers . 34
D.5 Recommendation for the Positioning of the SSCC Barcode on the Transport Label. 35
D.6 Electronic Data Exchange / EDI . 35
Annex E (informative) Data capture at source (EDI) currently used by members of the IPC
Interconnect program . 36
Annex F (informative) IFTMIN - The necessary specification . 55
Bibliography . 56
European foreword
This document (CEN/TS 17073:2017) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Introduction
Using new communication and information technologies, postal operators move beyond what is
traditionally regarded their core postal business. They are meeting higher customer expectations,
expanding the range of products and value-added services and use electronic advanced data for
interconnecting global networks.
Standardized processes in operations and communication are the foundation for effective postal
operations. The Technical Committee CEN/TC331 “Postal Services” maintains and develops a growing
number of standards to improve the exchange of Postal item related information between postal
operators. One of the leading aims is to promote the compatibility of CEN/TC331 standardization
efforts with those of the Universal Postal Union and its international initiatives and standardization
undertaken by the wider postal service stakeholders.
The European Commission has identified the completion of the Digital Single Market (DSM) as one of its
10 political priorities, which was adopted on the 6 May 2015, with 16 initiatives to be delivered by the
end of 2016.
The Digital Single Market Strategy is built on three pillars which the first goal is to improve the access
for consumers and businesses to digital goods and services across Europe, including e-commerce selling
channel. E-commerce has significant potential for contributing to economic growth and employment.
Through this Roadmap, the Commission aimed to ensure quick improvements in parcel delivery.
The Commission's Communication on ecommerce and online services identifies the delivery of goods
purchased online as one of the top five priorities to boost e-commerce and its importance has been
reiterated by the Council of the European Union and the European Parliament. Delivery is indeed
critical as it has a substantial impact on facilitating e-commerce trade and is a key element for building
trust between sellers and buyers.
Under the framework of the Union Work program for European standardization for 2015, requesting
for a focus on the cross border parcel services to emphasize the development of this market with a
specific focus on the small and medium size e-merchants by easing the use of cross border shipments by
simplifying the initial interface, improving the track and trace event management if different logistics
operators involved in the delivery chain, improving the integration with software solutions commonly
used by e-merchant.
In response to the ever-growing need for more effective and integrated cross-border ecommerce
solutions, designated Postal Operators in Europe have developed “E-Commerce Interconnect” using
proprietary specifications and standards, such as a UPU Standard, adopted in February 2016 on “Postal-
item label”.
E-commerce associations, courier-, express- and postal services in Europe came together to bridge
between proprietary specifications and non-for-profit solutions, already used by the wider European e-
commerce community for supply chain management, to standardize delivery chain management, so
that all (including the designated operators represented by the UPU) can use the same standard.
1 Scope
This Technical Specification will specify the interface between the e-merchant (any commercial
customer sending parcels) and the first logistic operator.
The interface is composed on two items:
— the physical label attached on the postal item: contents, sizes, minimum requirements to guarantee
the quality and efficiency of the logistic process (sorting, delivery).
— the electronic exchanges between the sender and the logistic operator with the description of the
data to be provided, the format of the exchanges.
While designated operators of UPU have drawn up business requirements using proprietary standards
and related data components, online merchants have developed open, not-for-profit standards for final
delivery which are integrated into their existing supply chain management environment.
The Technical Specification aims to specify the interface between the e-merchant (any commercial
customer sending postal items) and the first logistic operator composed by incorporating the
3 elements:
— physical label attached to the postal item with information for item identification;
— electronic exchanges between the sender and the logistic operator concerning parcels dispatch;
— data needed for various delivery chain parts, in particular final delivery to the recipient, in order to
facilitate exchange between the item-specific identifiers.
NOTE 1 The last element enables the growth of integrated, data-driven systems which support highly efficient
and customer-driven cross-border ecommerce. This reflects the current trend to B-to-B-to-C delivery solutions in
the European and international cross border e-commerce markets. Delivery from original source to final
consumer can be split over more than one service provider.
NOTE 2 C-to-B-to-B-to-C solutions will be an extension, in particular when returns are specified. The “first C”
would indicate that consumers wishing to return items, or induct items themselves, will be able to print labels
following the fundamentals specified in this standard.
E-merchant exchange data with logistic operators (i.e. the postal operators, but not limited to those
designated to fulfil the rights and obligations of UPU member countries) to help, simplify and enable the
consequential logistic and transactional tasks. The establishment of common definitions and electronic
formats, saf
...
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