EN 15565:2008
(Main)Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes
Tourism services - Requirements for the provision of professional tourist guide training and qualification programmes
This European Standard specifies minimum requirements for the provision of professional tourist guide training and qualification programmes.
NOTE The requirements for training programmes specified in this European Standard are minimal; they do not preclude the provision of additional training or the assessment of additional competencies.
Tourismus-Dienstleistungen - Anforderungen an Ausbildungsdienstleistungen und Qualifikationsprogramme von Gäst-/Fremdenführern
Diese Europäische Norm legt die Mindestanforderungen bezüglich der Bereitstellung von beruflichen
Ausbildungs- und Qualifizierungsprogrammen von Gäste-/Fremdenführern fest.
ANMERKUNG Die in dieser Europäischen Norm festgelegten Anforderungen an Ausbildungs- und
Schulungsprogramme sind Mindestanforderungen; sie schließen die zusätzliche Ausbildung oder die Überprüfung
ergänzender Kompetenzen nicht aus.
Services touristiques - Exigences relatives aux programmes de formation professionnelle et de qualification des guides touristiques
La présente Norme européenne spécifie les exigences minimales relatives aux programmes de formation
professionnelle et de qualification des guides touristiques.
NOTE Les exigences relatives aux programmes de formation spécifiés dans la présente Norme européenne sont
minimales ; elles n’excluent pas le besoin de fournir des formations complémentaires ou d’évaluer des compétences
supplémentaires.
Turistične storitve - Zahteve za ponudbo usposabljanj za profesionalne turistične vodnike in programe usposabljanj
Ta evropski standard podpira Evropsko unijo v prizadevanjih zagotoviti prosti pretok storitev (svobodno opravljanje/izvajanje storitev) med državami članicami, obenem pa poudari pomen usposobljenih turističnih vodnikov za zagotavljanje visoke kakovosti turističnih storitev. Skupni evropski standard o usposabljanju turističnih vodnikov omogoča državam, regijam in mestom svobodno odločanje glede ravni, obsega in glavnih področij programov usposabljanja, če bodo le-ti izpolnjevali minimalne standarde in zahteve za usposabljanje, kar je prvi pogoj za kakovostno storitev turističnega vodnika v vseh državah članicah.
General Information
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Tourismus-Dienstleistungen - Anforderungen an Ausbildungsdienstleistungen und Qualifikationsprogramme von Gäst-/FremdenführernServices touristiques - Exigences relatives aux programmes de formation professionnelle et de qualification des guides touristiquesTourism services - Requirements for the provision of professional tourist guide training and qualification programmes03.200.01VSORãQRLeisure and tourism in general03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 15565:2008SIST EN 15565:2008en,fr,de01-maj-2008SIST EN 15565:2008SLOVENSKI
STANDARD
SIST EN 15565:2008
EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 15565March 2008ICS 03.080.30; 03.100.30 English VersionTourism services - Requirements for the provision ofprofessional tourist guide training and qualification programmesServices touristiques - Exigences relatives auxprogrammes de formation professionnelle et dequalification des guides touristiquesTourismus-Dienstleistungen - Anforderungen anAusbildungsdienstleistungen und Qualifikationsprogrammevon Gäst-/FremdenführernThis European Standard was approved by CEN on 7 February 2008.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the CEN Management Centre or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as theofficial versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2008 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15565:2008: ESIST EN 15565:2008
EN 15565:2008 (E) 2 Contents Page Foreword.3 Introduction.4 1 Scope.5 2 Normative references.5 3 Terms and definitions.5 4 Competencies.5 5 Framework of training programmes.6 5.1 General.6 5.2 Timeframe.6 5.3 Methodology.7 6 Common subjects.7 6.1 Theoretical knowledge.7 6.2 Guiding techniques and skills.8 6.2.1 General.8 6.2.2 Presentation techniques.8 6.2.3 Communications techniques.
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