prEN ISO 37101

Sustainable development in communities - Management system for sustainable development - Requirements with guidance for use (ISO 37101:2016)

ISO 37101:2016 establishes requirements for a management system for
sustainable development in communities, including cities, using a holistic
approach, with a view to ensuring consistency with the sustainable development
policy of communities.
The intended outcomes of a management system for sustainable development in
communities include:
·         managing sustainability and fostering smartness and resilience in
communities, while taking into account the territorial boundaries to which it
applies;
·         improving the contribution of communities to sustainable
development outcomes;
·         assessing the performance of communities in progressing towards
sustainable development outcomes and the level of smartness and of resilience
that they have achieved;
·         fulfilling compliance obligations.
ISO 37101:2016 is intended to help communities become more resilient, smart
and sustainable, through the implementation of strategies, programmes, projects,
plans and services, and demonstrate and communicate their achievements.
ISO 37101:2016 is intended to be implemented by an organization designated by
a community to establish the organizational framework and to provide the
resources necessary to support the management of environmental, economic and
social performance outcomes. A community that chooses to establish the
organizational framework by itself is considered to constitute an organization
as defined in ISO 37101:2016.
ISO 37101:2016 is applicable to communities of all sizes, structures and
types, in developed or developing countries, at local, regional or national
levels, and in defined urban or rural areas, at their respective level of
responsibility.
ISO 37101:2016 can be used in whole or in part to improve the management of
sustainable development in communities. Claims of conformity to ISO 37101:2016,
however, are not acceptable unless all its requirements are incorporated into an
organization's management system for sustainable development in communities and
fulfilled without exclusion.

Nachhaltige Entwicklung von Kommunen - Managementsystem für nachhaltige Entwicklung - Anforderungen mit Anleitung für die Anwendung (ISO 37101:2016)

Développement durable au sein des communautés territoriales - Système de management pour le développement durable - Exigences et lignes directrices pour son utilisation (ISO 37101:2016)

ISO 37101:2016 établit les exigences d'un système de management pour le développement durable au sein des communautés territoriales, y compris les villes, basées sur une approche holistique, en cohérence avec la politique de développement durable des communautés territoriales.
NOTE 1       Au cours du dernier siècle, les villes sont devenues des acteurs essentiels du développement durable au niveau local, national et international en raison des pressions d'une urbanisation sans précédent.
Les résultats escomptés d'un système de management pour le développement durable au sein des communautés territoriales comprennent:
-      le management du développement durable et l'encouragement de l'intelligence et de la résilience des communautés territoriales, en tenant compte des frontières territoriales auxquelles elles s'appliquent;
-      l'amélioration de la contribution des communautés territoriales aux résultats du développement durable;
-      l'évaluation de la performance des communautés territoriales dans leurs progrès en matière de développement durable ainsi que le niveau d'intelligence et de résilience qu'elles ont atteint;
-      la détermination des obligations de conformité.
NOTE 2       L'intelligence et la résilience sont intégrées dans le processus de développement durable: le développement durable est le processus global, tandis que l'intelligence et la résilience en sont des caractéristiques.
ISO 37101:2016 est destinée à aider les communautés territoriales à devenir plus résilientes, intelligentes et durables, par la mise en ?uvre de stratégies, de programmes, de projets, de plans et de services, et à démontrer et communiquer leurs réalisations.
ISO 37101:2016 est destinée à être mise en ?uvre par un organisme désigné par une communauté territoriale pour établir le cadre organisationnel et fournir les ressources nécessaires au soutien du management des résultats de performance environnementale, économique et sociale. Une communauté territoriale qui choisit d'établir ce cadre organisationnel par ses propres moyens est dès lors considérée comme l'organisme tel que défini dans la présente Norme internationale.
ISO 37101:2016 s'applique à des communautés territoriales de toutes tailles, de toutes structures et de tous types, dans les pays développés ou en développement, au niveau local, régional ou national, et dans des zones urbaines ou rurales définies, à leur niveau de responsabilité respectif.
ISO 37101:2016 peut être utilisée dans son intégralité ou en partie pour améliorer le management du développement durable au sein des communautés territoriales. Les déclarations de conformité à la présente Norme internationale ne sont cependant pas acceptables à moins que toutes ses exigences soient intégrées dans le système de management pour le développement durable au sein des communautés territoriales d'un organisme et soient satisfaites, sans exclusion.

Trajnostni razvoj v skupnostih - Sistem vodenja trajnostnega razvoja - Zahteve z navodili za uporabo (ISO 37101:2016)

General Information

• Status: Not Published
• ICS: 03.100.70 - Management systems
• ICS: 13.020.20 - Environmental economics. Sustainability
• Technical Committee: CEN/TC 465 - Sustainable and Smart Cities and Communities
• Drafting Committee: CEN/TC 465 - Sustainable and Smart Cities and Communities
• Current Stage: 4060 - Closure of enquiry - Enquiry
• Due Date: 20-Oct-2022
• Completion Date: 20-Oct-2022
• Ref Project: oSIST prEN ISO 37101:2022 - Sustainable development in communities - Management system for sustainable development - Requirements with guidance for use (ISO 37101:2016)

Standards Content (sample)

SLOVENSKI STANDARD
oSIST prEN ISO 37101:2022
01-oktober-2022
Trajnostni razvoj v skupnostih - Sistem vodenja trajnostnega razvoja - Zahteve z
navodili za uporabo (ISO 37101:2016)
Sustainable development in communities - Management system for sustainable
development - Requirements with guidance for use (ISO 37101:2016)
Nachhaltige Entwicklung von Kommunen - Managementsystem für nachhaltige
Entwicklung - Anforderungen mit Anleitung für die Anwendung (ISO 37101:2016)
Développement durable au sein des communautés territoriales - Système de

management pour le développement durable - Exigences et lignes directrices pour son

utilisation (ISO 37101:2016)
Ta slovenski standard je istoveten z: prEN ISO 37101
ICS:
03.100.70 Sistemi vodenja Management systems
13.020.20 Okoljska ekonomija. Environmental economics.
Trajnostnost Sustainability
oSIST prEN ISO 37101:2022 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN ISO 37101:2022
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oSIST prEN ISO 37101:2022
INTERNATIONAL ISO
STANDARD 37101
First edition
2016-07-15
Sustainable development in
communities — Management system
for sustainable development —
Requirements with guidance for use
Développement durable des communautés — Système de
management pour le développement durable — Exigences et lignes
directrices pour son utilisation
Reference number
ISO 37101:2016(E)
ISO 2016
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oSIST prEN ISO 37101:2022
ISO 37101:2016(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form

or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior

written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of

the requester.
ISO copyright office
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Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2016 – All rights reserved
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oSIST prEN ISO 37101:2022
ISO 37101:2016(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 7

4.1 Understanding the organization and its context ....................................................................................................... 7

4.2 Understanding the needs and expectations of interested parties .............................................................. 7

4.3 Determining the scope of the management system for sustainable development

in communities ....................................................................................................................................................................................... 7

4.4 Management system for sustainable development in communities ........................................................ 8

4.5 Purposes of sustainability ............................................................................................................................................................. 8

4.6 Sustainability issues ........................................................................................................................................................................... 8

4.6.1 General...................................................................................................................................................................................... 8

4.6.2 Governance, empowerment and engagement ........................................................................................ 9

4.6.3 Education and capacity building .....................................................................................................................10

4.6.4 Innovation, creativity and research ..............................................................................................................10

4.6.5 Health and care in the community ................................................................................................................10

4.6.6 Culture and community identity .....................................................................................................................11

4.6.7 Living together, interdependence and mutuality ..............................................................................11

4.6.8 Economy and sustainable production and consumption ..........................................................12

4.6.9 Living and working environment ...................................................................................................................12

4.6.10 Safety and security ......................................................................................................................................................13

4.6.11 Community infrastructures .................................................................................................................................13

4.6.12 Mobility .................................................................................................................................................................................14

4.6.13 Biodiversity and ecosystem services ...........................................................................................................14

5 Leadership ...............................................................................................................................................................................................................15

5.1 Leadership and commitment ..................................................................................................................................................15

5.2 Policy ............................................................................................................................................................................................................15

5.3 Organizational roles, responsibilities and authorities.......................................................................................16

5.4 Responsibility for identification of community sustainability issues ..................................................16

6 Planning ......................................................................................................................................................................................................................16

6.1 Actions to address risks and opportunities ................................................................................................................16

6.1.1 General...................................................................................................................................................................................16

6.1.2 Baseline review ..............................................................................................................................................................17

6.1.3 Compliance obligations ...........................................................................................................................................18

6.1.4 Determining the significance of sustainability issues ..................................................................18

6.1.5 Identifying and engaging interested parties .........................................................................................18

6.2 Objectives of sustainable development in communities and planning to achieve them ......19

6.2.1 General...................................................................................................................................................................................19

6.2.2 Strategy for sustainable development .................. ......................................................................................19

7 Support ........................................................................................................................................................................................................................19

7.1 Resources ..................................................................................................................................................................................................19

7.2 Competence ............................................................................................................................................................................................20

7.3 Awareness ................................................................................................................................................................................................20

7.4 Communication ...................................................................................................................................................................................20

7.5 Documented information ............................................................................................................................................................20

7.5.1 General...................................................................................................................................................................................20

7.5.2 Creating and updating ..............................................................................................................................................21

7.5.3 Control of documented information ............................................................................................................21

8 Operation ..................................................................................................................................................................................................................21

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8.1 Operational planning and control .......................................................................................................................................21

8.2 Ensuring coherence of strategies, programmes, projects, plans and services ..............................22

9 Performance evaluation ............................................................................................................................................................................22

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................22

9.2 Internal audit .........................................................................................................................................................................................23

9.3 Management review ........................................................................................................................................................................24

10 Improvement .........................................................................................................................................................................................................24

10.1 Nonconformity and corrective action ..............................................................................................................................24

10.2 Continual improvement ...............................................................................................................................................................25

Annex A (informative) Maturity matrix ..........................................................................................................................................................26

Annex B (informative) Mapping of issues, indicators and metrics ....................................................................................29

Bibliography .............................................................................................................................................................................................................................31

iv © ISO 2016 – All rights reserved
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oSIST prEN ISO 37101:2022
ISO 37101:2016(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www.iso.org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment,

as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the

Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.

The committee responsible for this document is Technical Committee ISO/TC 268, Sustainable

development in communities.
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oSIST prEN ISO 37101:2022
ISO 37101:2016(E)
Introduction

This International Standard adopts a holistic approach to the establishment of the requirements of

a management system for sustainable development in communities, including cities, and provides

guidance aimed at:
— improving the contribution of communities to sustainable development;

— fostering smartness and resilience in communities, while taking into account the territorial

boundaries to which it applies;

— assessing the performance of communities in progressing towards sustainable development.

It sets out to establish a coherent framework to enable the community to develop its purposes and vision.

This International Standard sets out requirements and guidance to help communities achieve a

framework that will allow them to become more sustainable. It does not set benchmarks or expected

levels of performance.

While the challenge of sustainable development is global, the strategies for achieving it at community

level are local, to a large extent, and can therefore differ in context and content from country to country

and region to region. Community strategies need to reflect the context, preconditions, priorities

and needs, particularly in the social environment, e.g. social equity, cultural identity and traditions,

heritage, human health, safety and comfort, and social infrastructure.

In order to become more sustainable, communities also face the challenge of respecting planetary

boundaries and taking into account the limitations these boundaries impose.

NOTE 1 The concept of “planetary boundaries” describes a framework within which humanity needs to live

in order to continue to develop and thrive for generations to come. Climate change, freshwater consumption,

land-use change and loss of biodiversity are examples of planetary boundaries. Crossing these boundaries could

generate abrupt or irreversible environmental changes, while respecting them significantly reduces risks.

Planetary boundaries can be broken down in order to select measures that can be addressed at community level,

while taking into account the specific situation.

The management of sustainable development in communities encompasses a wide range of issues, e.g.

issues related to the economic, social and natural environment of communities and their interactions.

Those issues can have strategic, operational and competitive implications.

NOTE 2 The capacity to foster cross-discipline harmony and common purpose is fundamental to achieving a

community’s objectives effectively and efficiently.

This International Standard is designed to empower communities and to build on local initiatives. It

targets environmental, social and economic issues, including improved community services and socio-

economic benefits, as well as supporting clear purposes for sustainable development in communities

and encouraging sound planning systems to achieve them.

This International Standard focuses on communities as stepping stones towards sustainability of

society as a whole. Although each community has values and interests of its own, all communities

can derive mutual benefits from agreeing upon ownership of shared values and objectives without

exonerating individual actors from their respective responsibilities. This can be achieved only if the

community applies a long-term view on planning, while respecting the Earth’s overall capacity and the

needs of current and future generations, including the capability and resources to provide resilience.

This International Standard fosters the establishment of a multi-actor process in communities, through

a holistic approach that facilitates the cooperation of all interested parties and avoids a silo approach.

It is intended to provide guidance for organizations that implement other management systems that

are compatible with this International Standard, such as ISO 14001, ISO 45001, ISO 50001, ISO 20121,

ISO 14046 and ISO 26000, whether involved directly or indirectly in sustainable development in

communities at different stages in their life cycles.
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Involvement of interested parties through a multi-actor process can take different forms, such as:

— participatory partnerships;
— public participation;
— community based collaboration.

They all aim at involving interested parties in a cooperative dialogue for more sustainable solutions.

The successful implementation of this International Standard can help communities elaborate holistic

and integrated strategies for sustainable development that depart from usual business approaches. It

can also help communities show interested parties that an appropriate management system is in place

and encourage them to become proactive.
Successful implementation of this International Standard can:
— help to build consensus on sustainable development within communities;

— improve the sustainability, smartness and resilience of strategies, programmes, projects, plans and

services conducted under the direct responsibility of communities, or on the territory they relate to;

— evolve cross-sector, multidisciplinary, life cycle value and total costing approaches;

— foster synergies between several actors through a holistic approach;
— increase the efficiency and attractiveness of communities.

The successful implementation of this International Standard is intended to establish a coherent

framework to enable communities to develop their purpose and vision. Using relevant indicators

and metrics, the outcome of strategies, programmes, projects, plans and services can be measured

throughout communities. Metrics and indicators are connected, but often developed for different

reasons. Metrics have a more technical focus, e.g. a parameter of the performance of a product, a

process or an infrastructure element.

The International Standards developed by ISO/TC 268 aim to make use of indicators and metrics for

structured and consistent support of sustainable, smart and resilient management of communities.

Indicators such as those used in ISO 37120 are quantitative, qualitative or descriptive measures defined

for actual use in monitoring and evaluating the overall performance of a community. In contrast, metrics

such as those used in ISO/TS 37151 are the measurement method and measurement scale defined for

use in evaluating the technical performance of infrastructure elements (hardware and software), e.g.

in energy, transport or waste management services.

Annex B provides a mapping of issues, indicators and metrics between this International Standard,

ISO 37120:2014 and ISO/TS 37151:2015

This International Standard is based on the Plan-Do-Check-Act (PDCA) model, which can be briefly

described as follows:

— Plan: establish objectives and processes necessary to deliver results in accordance with community

purposes;
— Do: implement processes and achieve objectives;

— Check: monitor and measure processes against community policy, objectives and commitments,

and report the results;
— Act: take necessary actions to improve performance.

Figure 1 illustrates how this International Standard follows a PDCA approach to the management of

sustainable development in communities.
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ISO 37101:2016(E)

NOTE Strategic steps are iterative, while operational steps are sequential. It is their combined

implementation that helps communities become more sustainable, resilient and smart.

Figure 1 — Relationship between PDCA model and this International Standard
In this International Standard, the following verbal forms are used:
— “shall” indicates a requirement;
— “should” indicates a recommendation;
— “may” indicates a permission;
— “can” indicates a possibility or a capability.

Information marked as “NOTE” is intended to assist the understanding or use of the document. “Notes

to entry” used in Clause 3 provide additional information that supplements the terminological data and

can contain provisions relating to the use of a term.
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oSIST prEN ISO 37101:2022
INTERNATIONAL STANDARD ISO 37101:2016(E)
Sustainable development in communities — Management
system for sustainable development — Requirements with
guidance for use
1 Scope

This International Standard establishes requirements for a management system for sustainable

development in communities, including cities, using a holistic approach, with a view to ensuring

consistency with the sustainable development policy of communities.

NOTE 1 Cities have become essential actors for sustainable development at local, national and international

levels over the last century, due to the pressure of unprecedented urbanization.

The intended outcomes of a management system for sustainable development in communities include:

— managing sustainability and fostering smartness and resilience in communities, while taking into

account the territorial boundaries to which it applies;
— improving the contribution of communities to sustainable development outcomes;

— assessing the performance of communities in progressing towards sustainable development

outcomes and the level of smartness and of resilience that they have achieved;
— fulfilling compliance obligations.

NOTE 2 Smartness and resilience are embedded in the process of sustainable development: sustainable

development is the overarching process, while smartness and resilience are characteristics.

This International Standard is intended to help communities become more resilient, smart and

sustainable, through the implementation of strategies, programmes, projects, plans and services, and

demonstrate and communicate their achievements.

This International Standard is intended to be implemented by an organization designated by a

community to establish the organizational framework and to provide the resources necessary to

support the management of environmental, economic and social performance outcomes. A community

that chooses to establish the organizational framework by itself is considered to constitute an

organization as defined in this International Standard.

This International Standard is applicable to communities of all sizes, structures and types, in developed

or developing countries, at local, regional or national levels, and in defined urban or rural areas, at their

respective level of responsibility.

This International Standard can be used in whole or in part to improve the management of sustainable

development in communities. Claims of conformity to this International Standard, however, are not

acceptable unless all its requirements are incorporated into an organization’s management system for

sustainable development in communities and fulfilled without exclusion.
2 Normative references
There are no normative references.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
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ISO 37101:2016(E)
3.1
accountability

state of being answerable for decisions and activities to the interested parties (3.19) of an

organization (3.27)
3.2
audit

systematic, independent and documented process (3.31) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party),

and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: An internal audit is conducted by the organization (3.27) itself, or by an external party on its behalf.

Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.3
city
urban community (3.4) falling under a specific administrative boundary

Note 1 to entry: A city is sometimes referred to as a municipality or a local government.

Note 2 to entry: Cities can help to alleviate increasing pressure on the environment and natural resources caused

by global urbanization through the development of holistic and integrated policies (3.30).

[SOURCE: ISO 37120:2014, 3.1, modified — Definition has been modified and Notes 1 and 2 to entry

have been added.]
3.4
community

group of people with an arrangement of responsibilities, activities and relationships

Note 1 to entry: In many, but not all, contexts, a community has a defined geographical boundary.

Note 2 to entry: A city (3.3) is a type of community.

[SOURCE: ISO/TS 37151:2015, 3.1, modified — Note 1 to entry has been modified and Note 2 to entry

has been added.]
3.5
competence
ability to apply knowledge and skills to achieve intended results
3.6
compliance obligations (preferred term)
legal requirements and other requirements (admitted term)

legal requirements (3.32) that an organization (3.27) has to comply with and other requirements that an

organization has to or chooses to comply with

Note 1 to entry: Compliance obligations are related to the management system (3.21) for sustainable development

(3.36) in communities (3.4).

Note 2 to entry: Compliance obligations can arise from mandatory requirements, such as applicable laws and

regulations, or voluntary commitments, such as organizational and industry standards, contractual relationships,

principles of good governance and community and ethical standards.
3.7
conformity
fulfilment of a requirement (3.32)
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3.8
continual improvement
recurring activity to enhance performance (3.29)
3.9
corrective action
action to eliminate the cause of a nonconformity (3.25) and to prevent re
...