Services for fire safety systems and security systems

This European Standard specifies the general requirements for the minimum quality level of service provided by companies as well as the competencies of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely.
This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, security alarm systems including those parts of an alarm transmission system that the service provider has contractually accepted responsibility for (except social alarm systems, alarm receiving centres and the remaining parts of alarm transmission systems) and fixed fire fighting systems and combination of such systems.
This standard applies regardless of project size or company structure or size.

Dienstleistungen für Sicherheitsanlagen

Diese Europäische Norm legt Mindestanforderungen an die Dienstleistungsorganisation sowie an die Kompetenz, das Wissen und die Erfahrungen für die mit der Planung, Projektierung, Montage, Inbetriebnahme, Anlagenüberprüfung, Abnahme oder Instandhaltung von Sicherheitsanlagen betrauten Beschäftigten fest, unabhängig davon ob die Dienstleistungen am Installationsort oder durch Fernzugriff erbracht werden.
Diese Europäische Norm ist bei Dienstleistungen an Sicherheitsanlagen anzuwenden, diese sind Brandmeldeanlagen, ortsfeste Brandbekämpfungsanlagen und Alarmanlagen und die Kombinationen der vorgenannten Anlagen,  einschließlich der Alarmübertragung für die der Dienstleister den Auftrag hat. Personen-Notsignal-Anlagen und Alarmempfangszentralen sind ausgenommen.
Diese Norm gilt unabhängig von der Projektgröße oder der Struktur oder Größe der Dienstleistungsorganisation.
Brandmeldesysteme schließen auch Sprachalarmanlagen und elektroakustische Notfallwarnsysteme ein.
Ortsfeste Brandbekämpfungsanlagen umfassen Systeme wie auf Wasser basierte Feuerlöschanlagen, Gaslöschanlagen und Rauch- und Wärmeabzugsanlagen.
Alarmanlagen umfassen Systeme wie Einbruchmeldeanlagen, Überfallmeldeanlagen, Zutrittskontrollanlagen, Freilandüberwachungssysteme, Videoüberwachungsanlagen und alle weiteren Überwachungssysteme für sicherungstechnische Anwendungen.

Prestations de services pour les systèmes de sécurité incendie et les services de sécurité

La présente Norme européenne spécifie les exigences générales permettant de garantir un niveau de qualité
minimal pour les services fournis par des entreprises ainsi que pour les compétences du personnel en charge
de la planification, de la conception, de l'installation, de la mise en service, de la vérification, de la réception
ou de la maintenance des systèmes de sécurité incendie et/ou des services de sécurité, que ces prestations
soient fournies sur site ou à distance.
La présente Norme européenne doit être appliquée aux systèmes de sécurité incendie et/ou aux services de
sécurité, à savoir les systèmes de détection et d'alarme incendie et les systèmes de détection d’intrusion y
compris les éléments d'un système de transmission d'alarme placés sous la responsabilité contractuelle du
prestataire de services (à l'exception des systèmes d'alarme sociale, des centres de télésurveillance et tout
autre élément des systèmes de transmission d'alarme), ainsi qu'aux systèmes fixes de lutte contre l'incendie
et aux combinaisons de ces systèmes.
La présente norme est applicable quelle que soit l'envergure du projet, ou la structure et la taille de
l'organisation.

Storitve za sisteme požarne varnosti in varovanja

Ta evropski standard določa splošne zahteve za minimalno kakovost storitev podjetij, kot tudi kompetence sodelujočega osebja, zadolženega za načrtovanje, oblikovanje, namestitev, zagon, preverjanje, predajo ali vzdrževanje sistemov požarne varnosti in/ali varnostnih sistemov, ne glede na to, ali se te storitve zagotavljajo na kraju samem ali na daljavo. Ta evropski standard se uporablja za storitve sistemov požarne varnosti in/ali varnostne sisteme, sisteme za zaznavanje požara in požarne alarme, varnostne alarmne sisteme, vključno s tistimi deli alarmnega sistema, za katere je ponudnik storitev sprejel pogodbeno odgovornost (razen socialnih alarmnih sistemov, alarmnih sprejemnih centrov in preostalih delov omrežnih alarmnih sistemov) ter za fiksne sisteme za gašenje požarov in kombinacijo takšnih sistemov. Ta standard se uporablja ne glede na velikost projekta ali strukturo oziroma velikost podjetja.

General Information

Status
Published
Public Enquiry End Date
14-Oct-2014
Publication Date
26-Jan-2017
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
20-Jan-2017
Due Date
27-Mar-2017
Completion Date
27-Jan-2017

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2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Storitve za sisteme požarne varnosti in varovanjaDienstleistungen für SicherheitsanlagenPrestations de services pour les systèmes de sécurité incendie et les services de sécuritéServices for fire safety systems and security systems13.220.99Drugi standardi v zvezi z varstvom pred požaromOther standards related to protection against fire03.080.20Storitve za podjetjaServices for companiesICS:Ta slovenski standard je istoveten z:EN 16763:2017SIST EN 16763:2017en,fr,de01-marec-2017SIST EN 16763:2017SLOVENSKI

STANDARD
SIST EN 16763:2017
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 16763
January
t r s y ICS
r uä r z rä t r
English version
Services for fire safety systems and security systems

Prestations de services pour les systèmes de sécurité incendie et les systèmes de sûreté

Dienstleistungen für Brandsicherheitsanlagen und Sicherheitsanlagen This European Standard was approved by CEN on

t u October
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C Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alterationä Upætoædate lists and bibliographical references concerning such national standards may be obtained on application to the CENæCENELEC Management Centre or to any CEN and CENELEC memberä

translation under the responsibility of a CEN and CENELEC member into its own language and notified to the CENæCENELEC Management Centre has the same status as the official versionsä

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austriaá Belgiumá Bulgariaá Croatiaá Cyprusá Czech Republicá Denmarká Estoniaá Finlandá Former Yugoslav Republic of Macedoniaá Franceá Germanyá Greeceá Hungaryá Icelandá Irelandá Italyá Latviaá Lithuaniaá Luxembourgá Maltaá Netherlandsá Norwayá Polandá Portugalá Romaniaá Serbiaá Slovakiaá Sloveniaá Spainá Swedená Switzerlandá Turkey and United Kingdomä

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels y any means reserved worldwide for CEN national Members and for CENELEC Membersä Refä Noä EN

s x y x uã t r s y ESIST EN 16763:2017

EN 16763:2017 (E) 2 Contents Page European foreword ....................................................................................................................................................... 3 Introduction .................................................................................................................................................................... 4 Figure 1 — Position of this European Standard within European Standards framework .................. 5 1 Scope .................................................................................................................................................................... 6 2 Terms and definitions ................................................................................................................................... 6 3 Requirements ................................................................................................................................................... 8 3.1 General ................................................................................................................................................................ 8 Figure 2 — Stages of work for fire safety systems and security systems .................................................. 8 3.2 Requirements for the service provider ................................................................................................... 8 3.3 Requirements for subcontracting .......................................................................................................... 10 3.4 Requirements for staff ............................................................................................................................... 10 3.4.1 General ............................................................................................................................................................. 10 3.4.2 Role A ................................................................................................................................................................ 10 3.4.3 Role B ................................................................................................................................................................ 11 3.4.4 Role C ................................................................................................................................................................ 11 3.5 Requirements for service output ........................................................................................................... 11 3.5.1 General requirements ................................................................................................................................ 11 3.5.2 Requirements for maintenance providers ......................................................................................... 12 Annex A (informative)

Guidance on the documentation for the stages of work ................................ 13 A.1 General ............................................................................................................................................................. 13 A.2 Planning ........................................................................................................................................................... 13 A.3 Design ............................................................................................................................................................... 13 A.4 Installation ..................................................................................................................................................... 13 A.5 Commissioning .............................................................................................................................................. 14 A.6 Verification ..................................................................................................................................................... 14 A.7 Handover ......................................................................................................................................................... 14 A.8 Maintenance ................................................................................................................................................... 14

SIST EN 16763:2017

EN 16763:2017 (E) 3 European foreword This document (EN 16763:2017) has been prepared by Technical Committee CEN-CENELEC/TC 4 “Services for fire safety and security systems”, the secretariat of which is held by DIN. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by July 2017, and conflicting national standards shall be withdrawn at the latest by July 2017. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. CEN shall not be held responsible for identifying any or all such patent rights. According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom. SIST EN 16763:2017

EN 16763:2017 (E) 4 Introduction Many national and regional authorities and organizations within Europe publish services standards for the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems. This European Standard is intended to create a common understanding for a minimum service level by establishing criteria for the service level of service providers, the involved staff and the output of services provided. The European Parliament and the Council passed into law on 2006-12-12 the directive 2006/123/EC “Services in the internal market” (SD). This Service Directive establishes general provisions facilitating service providers the freedom of establishment and the free movement of services within the EU, while maintaining a high quality of services (SD, Article 1-1). The SD states in Article 26 for a “Policy on Quality of Services” to enhance qualified service compatibility between the Member States. This European Standard was prepared to support the intention of Article 26-5 of the SD. This European Standard does not replace the work of other CEN/CENELEC committees such as CEN/TC 72, CLC/TC 79 and CEN/TC 191. It should be read in conjunction with their standards and application guidelines for the use of their products and systems. Only services for the systems within the scopes of CEN/TC 72, CLC/TC 79 and CEN/TC 191 are covered in this European Standard with the exceptions defined in the scope. This European Standard is intended to be applied in conjunction with application guidelines, either European (if any) or national, as well as with national laws and regulations in the field of expertise and can be used as the basis for establishing certification schemes for declared services but is not intended to be applied on its own as a certification scheme. Figure 1 shows the position of this European Standard within the relevant European Standards framework. Having all parts of Figure 1 will help to achieve a consistent implementation of this European Standard. SIST EN 16763:2017

EN 16763:2017 (E) 5

Figure 1 — Position of this European Standard within European Standards framework SIST EN 16763:2017

EN 16763:2017 (E) 6 1 Scope This European Standard specifies the minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely. This European Standard is applicable to services for: a) fire safety systems including, but not limited to, fire detection and fire alarm systems, fixed firefighting systems and smoke and heat control systems; b) security systems including, but not limited to, intruder and hold-up alarm systems, access control systems, external perimeter security systems and video surveillance systems; c) a combination of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centres are not included. This European Standard is applicable regardless of project size. This European Standard is applicable regardless of the service provider's organizational structure and size. 2 Terms and definitions For the purposes of this document, the following terms and definitions apply. 2.1 authorized person of the service provider person(s) that represent(s) the service provider, holds decision-making authority and makes commercial and contractual commitments 2.2 staff persons working under the responsibility of the service provider 2.3 system set of interacting or interdependent components forming an integrated whole 2.4 subcontractor individual or organization contracted to perform part of the obligations of another provider's contract 2.5 stage of work self-contained element of work 2.6 field of expertise area of activity in which specific knowledge and technology are applied, and for which specific competencies in one or more of the stages of work are required SIST EN 16763:2017

EN 16763:2017 (E) 7 2.7 declared services stages of work in a field of expertise in which the service provider operates 2.8 service provider organization or part of an organization delivering one or more services to a client 2.9 planning specifications of protection objectives and scope of the system(s) based on identified risks and known boundary conditions 2.10 design selection and location of components such that the resulting system meets the specified system objectives of the planning 2.11 installation implementation of the design, specifically the assembling, mounting and connecting of the relevant system components 2.12 commissioning activating and testing of the system according to the design 2.13 verification process of confirming that the commissioned system meets the planning, design, installation and commissioning requirements 2.14 handover process of transferring the responsibility of the system to the organization specified in the contract 2.15 maintenance combination of preventive and corrective activities during the life of the system, which are intended to retain it in, or restore it to, a state in which it can perform the required function 2.16 client party for which services are provided 2.17 acknowledged rule of technology technical provision acknowledged by a majority of representative experts as reflecting the state of the art [SOURCE: EN 45020:2006, definition 1.5] SIST EN 16763:2017

EN 16763:2017 (E) 8 3 Requirements 3.1 General The content of this European Standard relates to the stages o

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