iTeh StandardsiTeh Standards
EURUSD
Your shopping cart is empty.
CEN

EN ISO 9241-11:1998

(Main)

Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability (ISO 9241-11:1998)

Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability (ISO 9241-11:1998)

Migrated from Progress Sheet (TC Comment) (2000-07-10): Following BT 125/1992, this part of ISO 9241 will undergo a parallel CEN/ISO ++ voting procedure.

Ergonomische Anforderungen für Bürotätigkeiten mit Bildschirmgeräten - Teil 11: Anforderungen an die Gebrauchstauglichkeit - Leitsätze (ISO 9241-11:1998)

ISO 9241-11 definiert Gebrauchstauglichkeit und erläutert, wie die notwendige Information gewonnen werden kann, um die Gebrauchstauglichkeit von Produkten zu spezifizieren oder zu evaulieren, und zwar durch Maße der Benutzungseffizienz und der Zufriedenstellung Darüber hinaus werden Anleitungengegeben, wie der Benutzungskontext eines Produkts (Hardware, Software oder Dienste) und die relevanten Maße der Gebrauchstauglichkeit explizit beschrieben werden können.

Exigences ergonomiques pour travail de bureau avec terminaux à écrans de visualisation (TEV) - Partie 11: Lignes directrices concernant l'utilisabilité (ISO 9241-11:1998)

La CEI/TS 61994-2:2011 est une spécification technique qui contient les termes et définitions pour les filtres piézoélectriques et diélectriques représentant la pointe de la technologie, destinés à être utilisés dans les normes et documents du comité d'études 49 de la CEI. Les modifications principales par rapport à l'édition antérieure sont les suivantes:
- mise à jour des définitions,
- terminologie donnée selon un schéma bien ordonné,
- ajout de nouvelles terminologies,
- insertion de schémas pour une meilleure compréhension.

Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 11. del: Navodila za uporabnost (ISO 9241-11:1998)

General Information

Status
Withdrawn
Publication Date
14-Mar-1998
Withdrawal Date
29-May-2018
ICS
13.180 - Ergonomics
35.180 - IT Terminal and other peripheral equipment
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date
30-May-2018
Ref Project
SIST EN ISO 9241-11:2001 - Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11: Guidance on usability (ISO 9241-11:1998)

Relations

Replaced By
EN ISO 9241-11:2018 - Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts (ISO 9241-11:2018)
Effective Date
28-Aug-2013

Buy Standard

EN ISO 9241-11:2001EN ISO 9241-11:2001
PreviousNext
Standard
EN ISO 9241-11:2001
English language
24 pages
sale 10% off
Preview
sale 10% off
Preview
e-Library read for
1 day

Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN ISO 9241-11:2001
01-junij-2001
Ergonomske zahteve za pisarniško delo s slikovno zaslonsko opremo - 11. del:
Navodila za uporabnost (ISO 9241-11:1998)
Ergonomic requirements for office work with visual display terminals (VDTs) - Part 11:
Guidance on usability (ISO 9241-11:1998)
Ergonomische Anforderungen für Bürotätigkeiten mit Bildschirmgeräten - Teil 11:
Anforderungen an die Gebrauchstauglichkeit - Leitsätze (ISO 9241-11:1998)
Exigences ergonomiques pour travail de bureau avec terminaux a écrans de
visualisation (TEV) - Partie 11: Lignes directrices concernant l'utilisabilité (ISO 9241-
11:1998)
Ta slovenski standard je istoveten z: EN ISO 9241-11:1998
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
SIST EN ISO 9241-11:2001 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST EN ISO 9241-11:2001

---------------------- Page: 2 ----------------------

SIST EN ISO 9241-11:2001

---------------------- Page: 3 ----------------------

SIST EN ISO 9241-11:2001

---------------------- Page: 4 ----------------------

SIST EN ISO 9241-11:2001
INTERNATIONAL ISO
STANDARD 9241-11
First edition
1998-03-15
Ergonomic requirements for office work
with visual display terminals (VDTs) —
Part 11:
Guidance on usability
Exigences ergonomiques pour travail de bureau avec terminaux à écrans
de visualisation (TEV) —
Partie 11: Lignes directrices relatives à l'utilisabilité
A
Reference number
ISO 9241-11:1998(E)

---------------------- Page: 5 ----------------------

SIST EN ISO 9241-11:2001
ISO 9241-11:1998(E)
Contents Page
1  Scope. 1
2  Normative reference. 1
3  Definitions. 2
..................................................................
4  Rationale and benefits 2
5  Specifying and measuring the usability of products. 3
6  Specification and evaluation of usability during design. 6
7  Specifying and measuring a work system in use . 7
Annex A: Example of how to specify the context of use . 8
Annex B: Examples of usability measures. 10
Annex C: Example of a usability requirements specification . 14
Annex D: Relationship to other International Standards . 19
Annex E: Bibliography. 21
©  ISO 1998
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced
or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm, without permission in writing from the publisher.
International Organization for Standardization
Case postale 56 • CH-1211 Genève 20 • Switzerland
Internet central@iso.ch
X.400 c=ch; a=400net; p=iso; o=isocs; s=central
Printed in Switzerland
ii

---------------------- Page: 6 ----------------------

SIST EN ISO 9241-11:2001
©
ISO ISO 9241-11:1998(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide
federation of national standards bodies (ISO member bodies). The work of
preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which
a technical committee has been established has the right to be represented
on that committee. International organizations, governmental and non-
governmental, in liaison with ISO, also take part in the work. ISO
collaborates closely with the International Electrotechnical Commission
(IEC) on all matters of electrotechnical standardization.
Draft International Standards adopted by the technical committees are
circulated to the member bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the member bodies casting
a vote.
International Standard ISO 9241-11 was prepared by Technical Committee
ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-
system interaction.
ISO 9241 consists of the following parts, under the general title Ergonomic
requirements for office work with visual display terminals (VDTs):
— Part 1: General Introduction
— Part 2: Guidance on task requirements
— Part 3: Visual display requirements
— Part 4: Keyboard requirements
— Part 5: Workstation layout and postural requirements
— Part 6: Environmental requirements
— Part 7: Requirements for display with reflections
— Part 8: Requirements for displayed colours
— Part 9: Requirements for non-keyboard input devices
— Part 10: Dialogue principles
— Part 11: Guidance on usability
— Part 12: Pr
...

Questions, Comments and Discussion

Ask us and Technical Secretary will try to provide an answer. You can facilitate discussion about the standard in here.

This May Also Interest You

CEN
CEN ISO/TR 9241-100:2023(Main)
Ergonomics of human-system interaction - Part 100: Overview of ISO 9241 software ergonomic standards (ISO/TR 9241-100:2023)
SIST-TP CEN ISO/TR 9241-100:2023

This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems.
This document is intended for the following types of users:
—     managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
—     developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
—     user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
—     user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
—     evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
—     buyers, who will reference these documents in contracts during product procurement;
—     designers of user interface development tools and style guides to be used by user interface designers and developers.
While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.

  • Technical report
    32 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TS 9241-430:2023(Main)
Ergonomics of human-system interaction - Part 430: Recommendations for the design of non-touch gestural input for the reduction of biomechanical stress (ISO/TS 9241-430:2021)
SIST-TS CEN ISO/TS 9241-430:2023

This document provides guidance on the design, selection and optimization of non-contacting hand and arm gestures for human-computer interaction. It addresses the assessment of usability and fatigue associated with different gesture set designs and provides recommendations for approaches to evaluating the design and selection of gestures. This document also provides guidance on the documentation of the process for selecting gesture sets.
This document applies to gestures expressed by humans. It does not consider the technology for detecting gestures or the system response when interpreting a gesture. Non-contacting hand gestures can be used for input in a variety of settings, including the workplace or in public settings and when using fixed screens, mobile, virtual reality, augmented reality or mixed-mode reality devices.
Some limitations of this document are:
—    The scope is limited to non-contacting gestures and does not include other forms of inputs. For example, combining gesture with speech, gaze or head position can reduce input error, but these combinations are not considered here.
—    The scope is limited to non-contacting arm, hand and finger gestures, either unilateral (one-handed) or bilateral (two-handed).
—    The scope assumes that all technological constraints are surmountable. Therefore, there is no consideration of technological limitations with interpreting ultra-rapid gestures, gestures performed by people of different skin tones or wearing different colours or patterns of clothing.
—    The scope is limited to UI-based command-and-control human computer interaction (HCI) tasks and does not include gaming scenarios, although the traversal of in-game menus and navigation of UI elements is within scope.
—    The scope does not include HCI tasks for which an obviously more optimal input method exists. For example, speech input is superior for inputting text than gesture input.
—    The scope includes virtual reality (VR), augmented reality (AR) and mixed reality (MR) and the use of head-mounted displays (HMDs).
—    The scope does not include the discoverability of gestures but does include the learnability and memorability of gestures. It is assumed that product documentation and tutorials will adequately educate end users about which gestures are possible. Therefore, assessing gesture discoverability is not a primary goal of the recommendations in this document.

  • Technical specification
    20 pages
    English language
    sale 10% off
    e-Library read for
    1 day
  • Technical specification
    20 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-311:2023(Main)
Ergonomics of human-system interaction - Part 311: Application of ISO 9241-307: LCD screens for workstations (ISO/TR 9241-311:2022)
SIST-TP CEN ISO/TR 9241-311:2023

This document provides information relating to the specification of liquid crystal display (LCD) screens at visual display workstations in indoor locations, in accordance with ISO 9241-307:2008, 5.2. The information is limited to LCD screens, since these are typically used at workstations.
The information is intended to support managerial decision makers (e.g. procurement operators, companies’ safety committees, occupational safety and health professionals) who are responsible for the acquisition of visual displays.

  • Technical report
    22 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TR 9241-312:2022(Main)
Ergonomics of human-system interaction - Part 312: Readability of electrophoretic displays (ISO/TR 9241-312:2020)
SIST-TP CEN ISO/TR 9241-312:2022

This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.

  • Technical report
    45 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 9241-940:2022(Main)
Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic interactions (ISO 9241-940:2017)
SIST EN ISO 9241-940:2022

ISO 9241-940:2017
-      describes the types of methods that can be used for the evaluation of haptic devices and of systems that include haptic devices,
-      specifies a procedure for the evaluation of haptic interactions by a usability walkthrough or usability test (see Annex J), and
-      provides guidance on the types of methods that are appropriate for the evaluation of specific attributes of haptic systems, cross-referenced to the guidance in the relevant clauses of other International Standards (see Annexes A, B, C, D, E, F and G).
It applies to the following types of interaction:
-      augmented reality - information overlaid on a real scene, e.g. vibrating belt indicating distance;
-      gesture control of a device or a virtual scenario;
-      unidirectional interaction such as a vibrating phone or a vibrating belt;
-      virtual environment - virtual space with which a user can interact with the aid of a haptic device.
ISO 9241-940:2017 applies to the following types of devices:
-      gesture sensor, e.g. video that discerns 3D hand movements, touch screens that sense 2D touches;
-      kinaesthetic haptic device, e.g. desktop haptic interface;
-      tactile display, e.g. vibrating phone.
ISO 9241-940:2017 is not applicable to standard input devices such as keyboards, mice or track balls.
NOTE       ISO 9241‑400 covers standard input devices, and ISO 9241‑411 applies to the evaluation of input devices such as keyboards and mice.
ISO 9241-940:2017 can be used to identify the types of methods and measures for
-      establishing benchmarks,
-      establishing requirements for haptic interaction,
-      identifying problems with haptic interaction (formative evaluation), and
-      use of the criteria to establish whether a haptic system meets requirements (summative evaluation).

  • Standard
    110 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 9241-971:2022(Main)
Ergonomics of human-system interaction - Part 971: Accessibility of tactile/haptic interactive systems (ISO 9241-971:2020)
SIST EN ISO 9241-971:2022

This document provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions.
This document provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations.
This document provides guidance for tactile/haptic interactions that is applicable to a variety of interactive systems, including assistive technologies (AT).

  • Standard
    30 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
CEN ISO/TS 9241-126:2022(Main)
Ergonomics of human-system interaction - Part 126: Guidance on the presentation of auditory information (ISO/TS 9241-126:2019)
SIST-TS CEN ISO/TS 9241-126:2022

This document provides guidance for the auditory presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities.
This document does not address the hardware issues of the transmission and the production of auditory information.
NOTE 1  Volume is dependent on hardware and thus cannot always be absolutely controlled by software. Environmental conditions can also affect the ability for sounds to be perceived, which can be beyond the ability of the software to take into account.
This document does not apply to auditory alarms, warnings or other safety-related uses of auditory information.
NOTE 2  Safety-related uses of auditory presentation of information are covered in various domain specific standards, such as ISO 7731:2003 which deals with auditory danger signals for public and work areas, and IEC 60601-1-8:2006 which provides very specific requirements for auditory alarms for medical devices.
While this document applies to the presentation of all non-safety-related information, it does not include application domain specific guidance (e.g., audio instructions for consumer products).
This document can be utilized throughout the design process (e.g. as specification and guidance for designers during design or as a basis for heuristic evaluation). Its provisions for the presentation of information depend on the auditory design approach, the task, the user, the environment and the single or multiple technologies that can be used for presenting the information. Consequently, this document cannot be applied without knowledge of the context of use. It is not intended to be used as a prescriptive set of rules to be applied in its entirety but rather assumes that the designer has proper information available concerning task and user requirements and understands the use of available technology.
This document does not address visual or tactile/haptic presentation of information or modality shifting for the presentation of auditory information in other modalities.
NOTE 3  ISO 9241-112 provides high-level ergonomic guidance that applies to all modalities.

  • Technical specification
    30 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 9241-20:2021(Main)
Ergonomics of human-system interaction - Part 20: An ergonomic approach to accessibility within the ISO 9241 series (ISO 9241-20:2021)
SIST EN ISO 9241-20:2022

This document provides:
a) an introduction to the importance of accessibility to human-system interaction;
b) a discussion of the relationship of principles within the ISO 9241 series and accessibility;
c) descriptions of activities related to the processes in ISO 9241-210 that focus on accessibility;
d) references to standards relevant to the accessibility of interactive systems.

  • Standard
    27 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 9241-210:2019(Main)
Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2019)
SIST EN ISO 9241-210:2020

This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
NOTE      Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.
The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.

  • Standard
    42 pages
    English language
    sale 10% off
    e-Library read for
    1 day
CEN
EN ISO 9241-220:2019(Main)
Ergonomics of human-system interaction - Part 220: Processes for enabling, executing and assessing human-centred design within organizations (ISO 9241-220:2019)
SIST EN ISO 9241-220:2019

This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.
The processes are associated with the domains of ergonomics/human factors, human?computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.
The scope of this document does not include other aspects of ergonomics, which include the design of organizations as well as systems for human use, and which extend beyond the domain of design; for example in the forensic analysis of the causes of accidents and in the generation of data and methods of measurement.
NOTE 1    ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.
The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer?based interactive systems.
NOTE 2    Human-centred design concentrates on the human-centred aspects of design and not on other aspects of design such as mechanical construction, programming or the basic design of services.
The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.
This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.
Copyright release for the process descriptions
Users of this document may freely reproduce the process descriptions contained in Clause 9 as part of any process assessment model, or as part of any demonstration of compatibility with this document, so that it can be used for its intended purpose.

  • Standard
    100 pages
    English language
    sale 10% off
    e-Library read for
    1 day