This document provides ergonomics data for standard developers to use in applying ISO/IEC Guide 71:2014 to address accessibility in standards. These data can also be used by ergonomists and designers to support the development of more accessible products, systems, services, environments, and facilities. The ergonomics data include quantitative data and knowledge about basic human characteristics and capabilities as well as context-specific and task-specific data, all being based on ergonomics re...view more

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      239 pages
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This document provides both general and specific ergonomic requirements and recommendations for accessible tactile/haptic interactive systems, including accessible tactile/haptic interactions. This document provides guidance for increasing the accessibility of interactive systems making use of tactile/haptic input/output modalities such as gestures, vibration, and force feedback. The guidance provided also supports alternative input modalities and the use of different output representations. Thi...view more

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This document describes the different parts of the ISO 11064 series. The overall content of each of the parts is presented, the most likely users of that part and the relevance of each part to different stages in the control room design process.

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      7 pages
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This document addresses: — physically embodied RIA systems, such as robots and autonomous vehicles with which users will physically interact; — systems embedded within the physical environment with which users do not consciously interact, but which collect data and/or modify the environment within which people live or work such as smart building and, mood-detection; — intelligent software tools and agents with which users actively interact through some form of user interface; — intelligent softw...view more

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      51 pages
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This document is intended to provide guidance in the use of anthropometric data within the ISO 9241-500 series.

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      8 pages
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This document describes principles for interaction between a user and a system that are formulated in general terms (i.e. independent of situations of use, application, environment or technology). This document provides a framework for applying those interaction principles and the general design recommendations for interactive systems. While this document is applicable to all types of interactive systems, it does not cover the specifics of every application domain (e.g. safety critical systems, ...view more

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This document establishes the requirements and recommendations for image contents and electronic display systems to reduce visually induced motion sickness (VIMS), while viewing images on electronic displays. This document is applicable to electronic display systems, including flat panel displays, projectors with a screen, and virtual reality (VR) type of head mounted displays (HMDs), but not including HMDs that present electronic images on/with real-world scenes. NOTE 1 This document assumes th...view more

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This document gives the scientific summaries of visually induced motion sickness resulting from images presented visually on or by electronic display devices. Electronic displays include flat panel displays, electronic projections on a flat screen, and head-mounted displays. Different aspects of human-system interaction are covered in other parts of the ISO 9241 series (see Annex A).

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This document specifies the methods to improve accessibility of the visual display on small consumer products in order to minimize inconveniences that a variety of users including people with disabilities and the elderly can experience while using those products. In particular, this document focusses on how to present information on small visual displays to make the product more accessible for older people and people with low vision or colour deficiency. The provision of different modalities or ...view more

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      7 pages
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This document defines design principles of accessibility for controls of consumer products, so that users from a population with the widest range of user needs, characteristics and capabilities are able to use controls to operate and control consumer products in the same manner and ease as users without disabilities. This document is applicable to all kinds and types of consumer products. This document is applicable to the controls for common main operations of consumer products such as initiati...view more

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This document provides an overview of recent research on readability of electrophoretic displays. It also provides information for evaluating readability of electrophoretic displays and defining the context of their use.

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This document provides guidance for the auditory presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities. This document does not address the hardware issues of the transmission and the production of auditory information. NOTE 1 Volume is dependen...view more

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    • Technical specification
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This document specifies design requirements and recommendations for indicator lights, mainly LED sourced, on consumer products for use by older people and people with visual disabilities. It does not consider the needs of persons who are blind. Indicator lights include those that inform users visually about the conditions, changes in functional status and settings, and malfunction of products. They convey information by light on/off, time-modulated intensity, blinking, colour, luminance level, a...view more

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    • Standard
      8 pages
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This document specifies ergonomic requirements and recommendations for consumer product spoken instructions that are provided to guide users in the operation of a product and/or as a means of providing feedback to users about the status/state of a product. Such instructions can be used by persons with or without visual impairments, and are useful for users who have difficulty reading and/or cognitive impairments. The applicability of the requirements and recommendations described in this documen...view more

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This document provides a method for estimating minimum legible font size for single characters, but not for words or sentences, in self-luminous or reflected mode, used in documents, products labels, signs, and displays for people at any age and in any viewing condition in which viewing distance, luminance and contrast are varied. This document applies designing and evaluating legibility of single characters for people at any age who have no pathological disorders in their eyes, but not for peop...view more

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This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction. NOTE Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software product...view more

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    • Standard
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This document presents principles and examples of practical application for the construction of appropriate subjective scales for use in the assessment and evaluation of the physical environment. It does not standardize particular scales. It considers scales of perception, comfort, preference, acceptability, expression form and tolerance, and environmental components such as thermal, visual, air quality, acoustic and vibration. It does not consider other scales such as: — scales related to the e...view more

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This document provides a framework and consistent terminology for specifying user requirements. It specifies the common industry format (CIF) for a user requirement specification including the content elements and the format for stating those requirements. NOTE 1 A user requirements specification is the formal documentation of a set of user requirements, which aids in the development and evaluation of usable interactive systems. In this document, user requirements refers to: a) user-system inter...view more

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    • Standard
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This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical ac...view more

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    • Standard
      99 pages
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This document provides design guidelines and requirements for tactile symbols and characters used for information and marking for people who need non-visual or non-auditory information. It is applicable to products, facilities and equipment in housing and transportation, services and packaging, where tactile symbols and characters may be used. This document specifies the physical characteristics of tactile symbols and characters for ease of legibility by touch taking into account human abilities...view more

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    • Standard
      14 pages
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This document is intended to be used within organizations that embrace and intend to implement the principles of human centredness outlined in ISO 27500. This document is intended to provide requirements and recommendations on the human factors and ergonomics approach to achieving a successful and sustainable human-centred organization. It outlines managers' responsibilities ranging from organizational strategy to development of procedures and processes enabling human centredness, and the implem...view more

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    • Standard
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This document specifies ergonomic principles which apply to the user requirements, design, and procurement of the physical equipment and environment, which contribute to the context of use of interactive systems. It provides requirements, recommendations and explanations related to these principles. In particular, the general principles and requirements specified in this document apply to the standards specifying functional design of furniture and equipment constituting the environment. The prin...view more

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This document addresses protocols for the use of 3-D surface-scanning systems in the acquisition of human body shape data and measurements defined in ISO 7250-1 that can be extracted from 3-D scans. While mainly concerned with whole-body scanners, it is also applicable to body-segment scanners (head scanners, hand scanners, foot scanners). It does not apply to instruments that measure the location and/or motion of individual landmarks. The intended audience is those who use 3-D scanners to creat...view more

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This document establishes optical, geometrical and visual inspection methods for the assessment of a display in various contexts of use according to ISO 9241‑303.

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ISO 9241-11:2018 provides a framework for understanding the concept of usability and applying it to situations where people use interactive systems, and other types of systems (including built environments), and products (including industrial and consumer products) and services (including technical and personal services). NOTE In this document, the phrase "object of interest" refers to the system, product or service for which usability is being considered (see 8.1). ISO 9241-11:2018: - explains ...view more

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      32 pages
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ISO 9241-940:2017 - describes the types of methods that can be used for the evaluation of haptic devices and of systems that include haptic devices, - specifies a procedure for the evaluation of haptic interactions by a usability walkthrough or usability test (see Annex J), and - provides guidance on the types of methods that are appropriate for the evaluation of specific attributes of haptic systems, cross-referenced to the guidance in the relevant clauses of other International Standards (see ...view more

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    • Standard
      110 pages
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ISO 10075-1:2017 defines terms in the field of mental workload, covering mental stress and mental strain, and short- and long-term, positive and negative consequences of mental strain. It also specifies the relations between these concepts involved. In this document, mental workload is regarded as an umbrella or generic term, referring to all the concepts and constructs mentioned in the document and does not have a specified or standardized meaning of its own within the document. This is consist...view more

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ISO 9241-960:2017 gives guidance on the selection or creation of the gestures to be used in a gesture interface. It addresses the usability of gestures and provides information on their design, the design process and relevant parameters that are to be considered. In addition, it provides guidance on how gestures should be documented. This document is concerned with gestures expressed by a human and not with the system response generated when users are performing these gestures. NOTE 1 Specific g...view more

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      26 pages
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ISO 9241-125:2017 provides guidance for the visual presentation of information controlled by software, irrespective of the device. It includes specific properties such as the syntactic or semantic aspects of information, e.g. coding techniques, and gives provisions for the organization of information taking account of human perception and memory capabilities. Those of its provisions that do not apply to specific types of visual interfaces clearly indicate any limitations to their applicability. ...view more

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    • Standard
      44 pages
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    • Standard
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ISO 7243:2017 presents a screening method for evaluating the heat stress to which a person is exposed and for establishing the presence or absence of heat stress. It applies to the evaluation of the effect of heat on a person during his or her total exposure over the working day (up to 8 h). It does not apply for very short exposures to heat. It applies to the assessment of indoor and outdoor occupational environments as well as to other types of environment, and to male and female adults who ar...view more

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    • Standard
      18 pages
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    • Standard
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ISO 7250-1:2017 provides a description of anthropometric measurements which can be used as a basis for comparison of population groups and for the creation of anthropometric databases (see ISO 15535). The basic list of measurements specified in this document is intended to serve as a guide for ergonomists who are required to define population groups and apply their knowledge to the geometric design of the places where people work and live. In addition, the list serves as a basis for extracting o...view more

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      51 pages
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ISO 9241-333:2017 specifies ergonomic requirements for stereoscopic displays using glasses designed to produce or facilitate binocular parallax. These requirements are stated as performance specifications, aimed at ensuring effective and comfortable viewing conditions for users, and at reducing visual fatigue caused by stereoscopic images on stereoscopic display using glasses. Test methods and metrology, yielding conformance measurements and criteria, are provided for design evaluation. See Anne...view more

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    • Standard
      35 pages
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    • Standard
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ISO 9241-112:2017 establishes ergonomic design principles for interactive systems related to the software-controlled presentation of information by user interfaces. It applies to the three main modalities (visual, auditory, tactile/haptic) typically used in information and communication technology. These principles apply to the perception and understanding of presented information. These principles are applicable in the analysis, design, and evaluation of interactive systems. This document also ...view more

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    • Standard
      23 pages
      French language
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    • Standard
      20 pages
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ISO 6385:2016 establishes the fundamental principles of ergonomics as basic guidelines for the design of work systems and defines relevant basic terms. It describes an integrated approach to the design of work systems, where ergonomists will cooperate with others involved in the design, with attention to the human, the social and the technical requirements in a balanced manner during the design process. Users of this International Standard will include executives, managers, workers (and their re...view more

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    • Standard
      15 pages
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      16 pages
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      16 pages
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      15 pages
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ISO 24505:2016 provides a method for creating conspicuous colour combinations for use in visual signs and displays taking into account viewer age. It is based on the perceived similarity of colours at photopic and mesopic lighting conditions. ISO 24505:2016 applies to the design of visual signs and displays in which multiple colours are used so that the colours are conspicuous to people of any age, including older people who do not have deficient colour vision. The method and data in this Intern...view more

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    • Standard
      25 pages
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ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors. It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets out...view more

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    • Standard
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    • Standard
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ISO 9241-161:2016 describes visual user-interface elements presented by software and provides requirements and recommendations on when and how to use them. This part of ISO 9241 is concerned with software components of interactive systems to make human-system interaction usable as far as the basic interaction aspects are concerned. ISO 9241-161:2016 provides a comprehensive list of generic visual user-interface elements, regardless of a specific input method, visualization, and platform or imple...view more

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    • Standard
      69 pages
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      69 pages
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      71 pages
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ISO 9241-391:2016 provides requirements and recommendations for reducing photosensitive seizures (PSS), while viewing images on electronic displays. The requirements and recommendations in this part of ISO 9241 are designed to be applied to image contents. By image contents, reference is made to the images independent of the device or environment in which they are displayed. The requirements and recommendations in this part of ISO 9241 are for the protection of the vulnerable individuals in the ...view more

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    • Standard
      16 pages
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ISO/TR 20278:2015 provides users a summary of the existing knowledge about ergonomics requirements for unwanted reflections on electronic displays. The document furthermore provides some guidance on specification of unwanted reflections. NOTE ISO 9241 contains normative requirements related to unwanted reflections. It is possible that the information contained in this Technical Report will be used for a future update of ISO 9241.

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ISO 7250-3:2015 provides worldwide and regional tables of design ranges for use with product standards for equipment design and safety that require ISO 7250 body measurement data input.

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      30 pages
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    • Standard
      30 pages
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ISO 20685-2:2015 addresses protocols for testing of 3-D surface-scanning systems in the acquisition of human body shape data and measurements. It does not apply to instruments that measure the motion of individual landmarks. While mainly concerned with whole-body scanners, it is also applicable to body-segment scanners (head scanners, hand scanners, foot scanners). This International Standard applies to body scanners that measure the human body in a single view. When a hand-held scanner is evalu...view more

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    • Standard
      20 pages
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      20 pages
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ISO 9241-392:2015 establishes recommendations for reducing the potential visual discomfort and visual fatigue experienced during viewing of stereoscopic images under defined viewing conditions. Visual fatigue and discomfort might be produced by the stereoscopic optical stimulus of disparate images that were presented binocularly. ISO 9241-392:2015 is also applicable to the final products of stereoscopic presentations which depend on stereoscopic image content and stereoscopic displays when viewe...view more

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    • Standard
      35 pages
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ISO 24504:2014 specifies methods to determine an appropriate sound pressure level range for spoken announcements in environments where ambient noise is less than 80 dB. The specified methods follow the concepts of ISO/IEC Guide 71 and includes consideration of older persons with decreased hearing ability to determine sound pressure levels of spoken announcements. The spoken speech levels specified are for products and public-address systems. ISO 24504:2014 is applicable when a loudspeaker produc...view more

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    • Standard
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      21 pages
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ISO/TR 12295:2014 is an application document that guides users of the ISO 11228 series of International Standards, which address manual handling, and ISO 11226, which deals with static working postures. Specifically, it guides the user and provides additional information in the selection and use of the appropriate standards.

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    • Technical report
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ISO/TS 20646:2014 provides information and guidelines to properly utilize various ergonomics standards concerning the factors related to musculoskeletal workload (MSWL), and helps develop activities to reduce or optimize MSWL in workplaces and non-professional activities, in an effective and efficient manner. The activities are intended to be based on a risk assessment. ISO/TS 20646:2014 is intended primarily for employers, ergonomics and occupational health-related staff and workers in enterpri...view more

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    • Technical specification
      19 pages
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ISO 11064-4:2013 specifies ergonomic principles, recommendations and requirements for the design of workstations found in control centres. It covers control workstation design with particular emphasis on layout and dimensions. It is applicable primarily to seated, visual-display-based workstations, although control workstations at which operators stand are also addressed. These different types of control workstation are to be found in applications such as transportation control, process control ...view more

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    • Standard
      37 pages
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    • Standard
      39 pages
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ISO/TS 20282:2013 specifies a user-based summative test method for the measurement of the usability and/or accessibility of consumer products and products for public use (including walk-up-and-use products) for one or more specific user groups. This test method treats accessibility as a special case of usability where the users taking part in the test represent the extremes of the range of characteristics and capabilities within the general user population. When the test method refers to usabili...view more

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      50 pages
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    • Technical report
      7 pages
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ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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    • Standard
      35 pages
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    • Standard
      35 pages
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ISO 15535:2012 specifies general requirements for anthropometric databases and their associated reports that contain measurements taken in accordance with ISO 7250-1.It provides necessary information, such as characteristics of the user population, sampling methods, measurement items and statistics, to make international comparison possible among various population segments.

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      22 pages
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